Mr Michael "Miggy" Dela Cruz | Director, CxD (Customer Experience Design)
Globe Telecom | Philippines

Mr Michael "Miggy" Dela Cruz, Director, CxD (Customer Experience Design), Globe Telecom

As Globe’s director for Customer Experience Design, Miggy dela Cruz is at the forefront of transforming customer experience for the digital Filipino consumer. Over the years, he has championed a number of internationally-recognized innovations that have enriched the way Globe’s customers interact and engage with the company’s various touchpoints; delighting them through meaningful, personalized, and relevant service geared towards cultivating lasting relationships. In line with Globe’s newly-refined, purpose-led direction of treating people right, the challenge continues as he leads his team in infusing the organization’s people, processes, and technologies with the advocacy of designing with the customer in mind

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