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With growing usage and demand worldwide, telcos have recognized the need for greater customer engagement in an increasingly competitive environment. CX strategies are now imperative to the telco model.
While rhetoric around 5G has largely focused on its eventual impact upon consumer services, the space for potential growth in enterprise has gone under the radar. However, the potential for service providers to go after new revenue streams within enterprise and respected partners may present greater opportunities.
Traditional wholesale services are being commoditized, and wholesalers are under increasing price pressure from new OTT players. How are wholesalers adapting to new business models that attract new customers and create new revenue streams?
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