Caroline Chappell is the lead analyst for Analysys Mason's Software-Controlled Networking research programme. Her research focuses on service provider adoption of cloud, and the application of cloud technologies to fixed and mobile networks. She is a leading exponent of SDN and NFV and the potential that these technologies have to enhance business agility and enable new revenue opportunities for service providers. Caroline investigates key cloud and network virtualisation challenges, and helps telecoms customers to devise strategies that mitigate the disruptive effects of cloud and support a smooth transition to the era of software-controlled networks. Prior to joining Analysys Mason, Caroline was Practice Leader, Cloud and NFV, at Heavy Reading. She has over 25 years' experience as a telecoms software analyst and consultant working for research companies including Current Analysis and Ovum. Her areas of coverage spanned cloud services, digital service development and delivery, B/OSS, customer experience management and analytics, Internet and cloud security, professional/managed services and service provider wholesale strategies in such areas as IP/Ethernet, enterprise cloud solutions and fixed and mobile wholesale access. Caroline started her career as a software programmer at what is now BAE Systems. This has given her a lifelong interest in software architecture and engineering approaches, most recently including lean/agile development and DevOps, microservices architecture and model-driven, intelligent software automation.