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09.00
Ron Kaufman - The Service Leadership Workshop (Friday 27th April 2012)
Mr. Ron Kaufman
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
• Author of Uplifting Service and 14 other books on service, business and inspiration.
• Rated one of the world’s “Top 25 Who’s...
This interactive one day workshop educates senior managers with best practices to spur immediate and lasting cultural change throughout organisations, building an uplifting service culture for a sustainable competitive advantage.