Mr Shashi Verma | Director of Customer Experience
Transport for London

Mr Shashi Verma, Director of Customer Experience, Transport for London

Shashi Verma is Chief Technology Officer and Director Customer Experience
at Transport for London. He joined TfL in September 2002 in the Corporate Finance team. 

Shashi has responsibility for the operation of TfL’s revenue collection system including the Oyster card, the largest smartcard based ticketing system in the world, and advising the Mayor of London on fares and ticketing policy. 
Since his previous role of Director of Fares & Ticketing Shashi has focused on improving the performance of ticketing systems, which are now at a record high; on reducing the cost of ticketing services, achieved through an early termination of the Prestige Ticketing Services Contract; on extending the reach of Oyster on London’s national rail and river services; and on developing the next generation of fare collection solutions for London. 

Before this Shashi was a Senior Principal in Corporate Finance with responsibility for Crossrail, a £16 billion project to build the next railway line in London. Shashi worked on managing the specification of the Crossrail project, building the business case, managing the planning process with the Crossrail Hybrid Bill and developing a funding and financing plan for the project. 

Shashi came to TfL from McKinsey and Company, where he worked with clients in the heavy industrials, transport, mining and petroleum sectors. 

Shashi has a Bachelor of Technology degree from the Indian Institute of Technology, Kharagpur, and a Master in Public Policy and an unfinished Ph.D. in Public Policy from the Kennedy School of Government at Harvard University. He taught at the Kennedy School for a year and received an award for excellence in teaching. 

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