Working in Public Transport for most of my life I’ve had the opportunity to deliver significant changes to public transport. In my role at Transport for West Midlands which is part of the West Midlands Combined Authority I am able to deliver change through, people, processes and technology. In particular the application of modern technology and working practices to deliver new and innovative services to passengers. My background encompasses delivering significant Business Improvement programmes, implementing innovative ITS and ICT systems, modernising and managing a large data collection team and playing a major role in the successful delivery of Centro’s Smartcard and Passenger Information schemes. I am currently leading the implementation of a commercial Mobility as a Service Solution in the West Midlands and also sit on the UK Project Board for TravelSpirit.