Wednesday 12 November 2014
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| @ 09.10 |
OPENING KEYNOTE INTERVIEW SESSIONS
BBC’s Nicholas Owen hosts one on one exclusive 15 minute interviews with leading executives from the rail industry. He asks them their views on the future of rail for passengers
Themes include:
What are you doing to adapt to the changing needs and expectations of the passenger?
What technology adoption do you think is needed to stay competitive and customer centric?
In what way do you see the door to door experience for passengers changing?
How do you see the high-speed rail market developing?
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| @ 09.50 |
Panel Discussion - How do we deliver against technological expectations of the consumer? |
| @ 11.30 |
ROUNDTABLES
- › Mr Ross Tulloch, Business Development Director, Webloyalty
- › Mr Ruetger Fenkes, Head of Project and Programme Management Passenger Transport Division, Deutsche Bahn AG
- › Mr Kaj Mook, Customer Services Director, Merseyrail
- › Mr Frederic Vandermeulen, Head of Yield and Route Management, Thalys International
- › Thorsten Zimmermann, Head of Product Delivery - Amadeus Rail and Ground Travel, Amadeus
- › Konstantin Riumkin, CEO, Trans IT
- › Mr Stefaan Van Echelpoel, Retail and Commercial Services Manager, NMBS
- › Ms Anna Chomse, Industry Head, Travel, Google
- › Mr Jerry Angrave, Managing Director, Empathyce
- › Mr Riz Wahid, Head of Retail, Go Ahead
- › Ms Alessandra Berto, Revenue Management and Analytics, Trenitalia
- › Mr Yury Kolosov, CTO, Trans IT
- › Mr Marc Elliott, Senior Principle, Transit and Tolling Services, Accenture
- › Ms Emilie Perrot, Sales & Marketing Director, T.G.V. Lyria
- › Mary Beesley, Head of Global Rail Product Management, Navitaire
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