Charles Hageman | Product Strategy Manager, KLM Marketing & Brand
KLM Royal Dutch Airlines

Charles Hageman, Product Strategy Manager, KLM Marketing & Brand, KLM Royal Dutch Airlines

Appearances:



Rail Festival Connectivity Summit Monday 13th November @ 14:30

How does Air France KLM meet the consumers’ need for being constantly online?

  • The consumers’ thirst for connectivity
  • Engagement onboard
  • Managing customer expectations
  • Operational opportunities
  • A little bit about the business model

Rail Festival Connectivity Summit Monday 13th November @ 16:15

Uncovering the how rail can overcome optimising connectivity & on-board services for rail

  • Understanding your customers and the real opportunities to improve experiences and increase retention
  • Developing a clear business need to implement connectivity and provide other services: convincing your board
  • What I wish I had known earlier… key take away’s from our experiences and hear about our future plans

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