Luxury Rail

 

key luxury rail speakers

 

Scott Goldie, CEO, Napa Valley Wine Train

Scott Goldie 
CEO
Napa Valley Wine Train

Gary Franklin, VP Trains & Cruises, Belmond

Gary Franklin
VP Trains & Cruises
Belmond

Marina Linke, Golden Eagle Luxury Trains

Marina Linke  
Co-Founder & COO
Golden Eagle Luxury Trains

Robertus Laan

Robertus Laan 
President
Jungfrau Tours

 

SEE MORE SPEAKERS

DAY 1

LUXURY & TOURIST, Monday 12 November 2018

12:00

Welcome Lunch

COMMERCIAL CASE STUDIES

Helmut Mochel
LUXURY & TOURIST
13:00

Upmarket tourism as a chance for train operators to enter new business fields

  • Exploring untouched opportunities: examples and best practises
  • Understanding essential basics for tourist & luxury trains: hardware, services, marketing, onboard and offboard experiences
  • Developing partnerships between train and infrastructure operators with tour operators and destination marketing organisations
Chris Yelich
LUXURY & TOURIST
13:30

Exponential growth through innovation in Napa Valley

  • Understand how the Wine Train has capitalised on real-estate assets to drive revenue through new channels
  • Hear how they are creating innovative, diverse customer experiences with dynamic fare structures
  • Maintaining CSR through partnerships with local and regional authorities
Robertus Laan
LUXURY & TOURIST
14:00

Why seamless journeys are integral to creating brand loyalty

  • Top tips to capitalise on partnerships with hotels and other local tourist attractions
  • Get to grips with the commercial benefits of creating seamless passenger experience
  • Understand how loyalty can be fostered by favouring convenience over speed
Mark Southern
LUXURY & TOURIST
14:30

Surpassing guest expectations in luxury travel

  • Understand the traveller and meet their evolving expectations
  • Leverage internal culture to deliver results and drive referrals
  • Elevate end-to-end guest experience with research and analytics
15:00

Afternoon Networking Coffee

CUSTOMER EXPERIENCE

Marina Linke
LUXURY & TOURIST
15:30

The impact of customer experience on success in new markets

  • Customising market approaches at a strategic and operational level
  • Getting to grips with the needs of different markets and methods of enhancing passenger experience
  • Understanding the use of personalisation to elevate your offering in a highly competitive sector
Panel discussion
LUXURY & TOURIST
16:00

PANEL DISCUSSION: Identifying key markets for luxury and tourist rail

Themes include:
  • The desire for experiential travel – how are evolving customer demands impacting the tourism and transport industry?
  • What are the challenges of breaking into specific geographical markets and catering to their needs?
  • What are the challenges and benefits of expanding into new consumer markets, e.g. lower cost services?
Gary Franklin, Vice President Trains & Cruises, Belmond
17:00

Welcome Networking Drinks

last published: 12/Nov/18 18:15

 

 

DOWNLOAD BROCHURE

 

Get Involved At The World Rail Festival 2018

 

To Sponsor Or Exhibit

 

Adam Hayward
Adam.Hayward@terrapinn.com
t/ +44 (0)207 092 1166

 

 

 

To Speak

 

Catriona Smith
Catriona.smith@terrapinn.com
+44 (0)207 092 1198

 

 

 

To Register

 

Tayyab Abbasi
tayyab.abbasi@terrapinn.com
+44 (0)207 092 1210