Connectivity

 

ConFIRMED SPEAKERS

 

Anne-Claire Baschet, Director Project Factory, SNCF

Anne-Claire Baschet 
Director Project Factory
SNCF

Michael Kistler, Head of Marketing Communication & E-Business, Rhaetian Railway

Michael Kistler   
Head of Marketing, Communication and E-Business 
Rhaetian Railway

Agnes Bernot, Deutsche Bahn

Agnes Bernot  
Head of Digital Applications & Wifi Project Manager
Deutsche Bahn

Rafael Cuesta, Head Of Innovation, Transport for Greater Manchester

Rafael Cuesta  
Head Of Innovation       Transport for Greater Manchester

Mark Cody

Mark Cody  
Product Lead, Mobile
Eurostar

SEE MORE SPEAKERS

 

DAY 1

CONNECTIVITY, Monday 12 November 2018

12:00

Welcome Lunch

ONBOARD WIFI

Agnes Bernot
CONNECTIVITY
13:00

The technological pillars of onboard experience at Deutsche Bahn

An interview covering the following topics:
  • Overhauling wi-fi equipment and the challenges of rolling out updates to entire fleet
  • Understanding the economic impact of digital platform features and using them to drive ancillary revenue
  • Predicting the commercial benefits of a fully connected workforce
Sam Li
CONNECTIVITY
14:00

Taking wi-fi services to the next level on Manchester’s public transport

  • Evaluate the business case for improving quality of wi-fi on trams
  • Get to grips with how 5G and IoT can relieve traffic from current networks
  • Integrating these into the wider passenger experience strategy to create seamless journeys
Mark Cody
CONNECTIVITY
14:30

The power of mobile – using context to differentiate the customer experience

  • Eurostar’s journey launching its successful new mobile app
  • Understand the importance of using research and listening to your customers
  • How context is helping Eurostar differentiate customer experience
15:00

Afternoon Networking Coffee

INFOTAINMENT

Michael Kistler
CONNECTIVITY
15:30

Sharing the Bernina & Glacier Express’ approach to Infotainment

  • Sharing the impact of connectivity & onboard infotainment on our customers
  • Discussing the challenges around implementing an infotainment system and creating valuable content
  • Developing our platform for the future to improve the solutions in place
Panel discussion
CONNECTIVITY
16:00

PANEL DISCUSSION: Implementing Connectivity in Rail: optimising the commercial benefits

Themes include:
  • Working with content partners: what are the biggest challenges & how can you overcome this?
  • Making sure your solution works for your customers
  • Bearing the consequences of our decisions: connectivity for profit or as an investment in our customers?
17:00

Welcome Networking Drinks

last published: 12/Nov/18 18:15

 

 

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t/ +44 (0)207 092 1166

 

 

 

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