CONNECTIVITY SUMMIT

 

Rail Festival Connectivity Summit Monday 13th November

IMPLEMENTATION & OPTIMISATION

Agnes Bernot
13:30

Investing in WIFI to strengthen Deutsche Bahn’s core business offer

  • Necessity or luxury? What role does Deutsche Bahn see WIFI playing?
  • Understand the impact on customer satisfaction since connectivity deployment on DB’s network
  • Pushing the boundaries: adding new services that depend on connectivity to create a truly seamless customer journey
Chris Tibbetts
14:00

Delivering a WIFI and infotainment solution on the UK coach network

  • Developing a resilient business plan suited to the transport industry and avoiding danger zones
  • Learn from National Express’ experience of unforeseen hurdles and the solutions now in place
  • Optimising the ancillary benefits of passenger experience and previously unreachable data
Charles Hageman
14:30

How does Air France KLM meet the consumers’ need for being constantly online?

  • The consumers’ thirst for connectivity
  • Engagement onboard
  • Managing customer expectations
  • Operational opportunities
  • A little bit about the business model
15:00

Networking Coffee Break

INFOTAINMENT & MONETISATION

Ian McLaren
15:45

A world first: App-free on-board premium media entertainment

  • Creating an entertainment solution which gives a premium brand identity
  • Designing well curated interfaces and UX to ensure a seamless on-line experience
  • Benefitting from analytics and insights into customer behaviours
Lorenz Aschauer
16:15

Revamping the digital CX on OEBB’s long distance network

  • Improving the connectivity offering on OEBB’s network: what’s new?
  • Evaluating the impact of the new services on our customers
  • Developing new services which rely on connectivity: how will OEBB develop the onboard customer experience?
16:45

End of Workshop

16:50

Welcome Drinks Reception

Join us at the Conference Venue for a welcome drinks reception
last published: 20/Oct/17 16:15 GMT