International SOS and VIPdesk have over 25 years experience delivering concierge, customer care, healthcare, medical assistance, and lifestyle services to customers of clients in the financial, automotive, travel, retail and insurance-related industries. Our brand ambassadors and concierges are available 24/7/365 via phone, email and online chat to provide our customers with the highest level of personal attention available. Specially skilled and specifically trained on the client brand, they deliver expert assistance and time-saving guidance—from arranging travel or dining experiences, giving medical advice and obtaining access for the most desirable, exclusive special event to providing award-winning customer service support.
We employ a virtual network of over 1,200 concierge, customer care and lifestyle professionals, and maintain 14 global service delivery centers servicing over 1,000 corporate clients across North America, Asia- Pacific, Africa and Russia.