Conference Day Two - Digital ID Track (Thursday 26 April 2012)

last modified: 23 April '12

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08.00

Registration

08.50

Chairman's Opening Remarks

Joint Plenary: Driving Business Excellence with Customer Centricity

09.00

Redefine the roadmap to success in new markets: Align your business model to the changing consumer landscape

Mr Anil Kishora

Anil Kishora, an Indian national, is currently the CEO of State Bank of India (SBI) in Singapore. Prior to moving over to Singapore from Mumbai in May 2009, he was responsible for the bank's overseas expansion and planning function at SBI's...

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Adopting a multifaceted approach to engaging your tech-savy customers by migrating to the digital and mobile platforms
A strategic perspective - Assessing the value proposition of implementing new information channels and platforms in your business
Insights into integrating new and existing platforms within your organization to create a seamless end user experience and unique competitive edge

› Mr Anil Kishora, CEO- Singapore, State Bank of India

09.30

Building the culture of customer experience to strengthen your value proposition

Mr. Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. • Author of Uplifting Service and 14 other books on service, business and inspiration. • Rated one of the world’s “Top 25 Who’s...

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Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

09.50

Re-defining customer centricity in the age of NFC and wireless technologies

Mr. Claus Hansen

Claus Hansen is managing NXP’s Identification business in Asia. He has extensive experience in the Smart Card and ID industry having spent more than 20 years in senior positions in Schlumberger and Gemalto, before moving to the Semiconductor...

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How NFC and RFID are bringing new levels of customer intimacy to life
Utilizing NFC & RFID to enable new levels of service and one-to-one marketing to be realized

› Mr. Claus Hansen, Director Identification Asia, NXP

10.20

Morning Refreshments

Security & Data Protection Strategies

11.10

Chairman's Opening Remarks

11.15

Be at the forefront of cyber security and fraud prevention on the digital platform

Mr. Abdulla Abdulqader Al-Attas at Cards & Payments Asia 2012

Implement the right data protection strategies to manage – Working closely with your security providers to attain security compliance
Protect the nerve centre of your organization - The importance of Scenario Planning and contingency strategies in data management
Employee education on secure data transfer - a critical factor in the success of any DLP program

› Mr. Abdulla Abdulqader Al-Attas, Senior Analyst of the Global Response Centre (GRC), IMPACT

11.35

Case Study: A regulatory perspective on digital security - An Indonesian experience

Mr. Ashwin Sasongko at Cards & Payments Asia 2012

The strategic imperative for evolving current security systems to manage the emerging threat of fraud in the physical and digital domains
Authentication for restricted area access – identify the current and potential weak points to adopt a proactive approach to secure access
Balancing end- user convenience and the adoption of sophisticated access technologies – anticipate the potential areas of concern for your security platform

› Mr. Ashwin Sasongko, Director General,ICT Application, ,Ministry of Communication and Information Technology, Indonesia

12.15

Networking Luncheon

Security & Data Protection Applications

14.30

Safety & Data Protection in the digital world – Effectively manage data in cyberspace

Mr. Ngo Quang Huy at Cards & Payments Asia 2012

Implementing the right safeguards to protect sensitive data on the web
Understand the risks of malicious software and cyber criminal activity and what you can do to protect your organization
Developing a rigorous system of checks and balances to establish comprehensive approach cyber security

› Mr. Ngo Quang Huy, Director of System Techniques, Vietnam Computer Emergency Response Team (VNCERT)

15.00

Strategies to mitigate the risk of fraud on electronic banking channels

Mr. Aijaaz Shaikh

Aijaz is working as Joint Director, Payment Systems – Policy and Regulation Divisor, State Bank of Pakistan (The Central Bank). His major job responsibilities include the Oversight of e-Banking channels / products, formulation of policies and...

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Refining the policies for data access and transfer to keep pace with rapidly advancing consumer technologies
Plan for failures and compromise – stress testing your organizational safeguards to identify potential limitations
Employee education as a key strategy in minimizing potential internal security threats

› Mr. Aijaaz Shaikh, Joint Director, State Bank of Pakistan (The Central Bank)

15.30

Afternoon Refreshments and one-to-one meetings

16.15

Panel: Leverage on the evolution of authentication technologies for secure data transfer

Mr. Aijaaz Shaikh

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Mr. Sriram Natarajan

Quatrro is a leading service provider to Financial Institutions, Merchants and Payment processing industry worldwide. The company offers an integrated suite of risk management services across the entire risk cycle spanning credit, fraud and...

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Mr. Nahil Mahmood

Nahil Mahmood is Founder and President for the Cloud Security Alliance for Pakistan . He has 14 years experience in IT, telecoms, and banking and is also serving as the Chief Information Security Officer (CISO) for MCB Bank. He is playing an active...

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Moderator:

Mr. Tom Wills

Tom Wills is a highly experienced product developer, industry analyst and entrepreneur in the field of security and digital identity for payments, banking, and commerce conducted over remote channels such as mobile networks and the Internet. For...

Exploring real time authentication for remote data transfer over the cloud
What is next for Two factor authentication systems – Going beyond PKI’s and OTP’s for a more secure authentication system
The technology leap in authentication – Learn about the latest developments in facial and voice recognition for authentication

› Mr. Aijaaz Shaikh, Joint Director, State Bank of Pakistan (The Central Bank)
› Mr. Sriram Natarajan, Chief Operating Officer, Quatrro Analytics & Management Pvt. Ltd.
› Mr. Nahil Mahmood, Chief Information Security Officer, MCB Bank
› Mr. Tom Wills, Managing Director, Secure Strategies Pte. Ltd.

17.00

Enhancing cross border security on the digital platform to protect sensitive information

Mr. Monchito B Ibrahim

Currently with the Department of Science and Technology – Information and Communications Technology Office (DOST-ICTO) as Commissioner, he also served as Commissioner of the Commission on Information and Communications Technology (CICT) until June...

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Insights on the latest to security and data protection for cross - border security
Managing the risk of security with comprehensive system stress testing
Regulating solution providers – Know where your data is being stored and transferred