Conference Day Two - Cards Track (Thursday 26 April 2012)

last modified: 23 April '12

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08.00

Registration

08.50

Chairman's Opening Remarks

Joint Plenary: Driving Business Excellence with Customer Centricity

09.00

Redefine the roadmap to success in new markets: Align your business model to the changing consumer landscape

Mr Anil Kishora

Anil Kishora, an Indian national, is currently the CEO of State Bank of India (SBI) in Singapore. Prior to moving over to Singapore from Mumbai in May 2009, he was responsible for the bank's overseas expansion and planning function at SBI's...

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Adopting a multifaceted approach to engaging your tech-savy customers by migrating to the digital and mobile platforms
A strategic perspective - Assessing the value proposition of implementing new information channels and platforms in your business
Insights into integrating new and existing platforms within your organization to create a seamless end user experience and unique competitive edge

› Mr Anil Kishora, CEO- Singapore, State Bank of India

09.30

Building the culture of customer experience to strengthen your value proposition

Mr. Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. • Author of Uplifting Service and 14 other books on service, business and inspiration. • Rated one of the world’s “Top 25 Who’s...

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Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

09.50

Re-defining customer centricity in the age of NFC and wireless technologies

Mr. Claus Hansen

Claus Hansen is managing NXP’s Identification business in Asia. He has extensive experience in the Smart Card and ID industry having spent more than 20 years in senior positions in Schlumberger and Gemalto, before moving to the Semiconductor...

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How NFC and RFID are bringing new levels of customer intimacy to life
Utilizing NFC & RFID to enable new levels of service and one-to-one marketing to be realized

› Mr. Claus Hansen, Director Identification Asia, NXP

10.20

Morning Refreshments

Prepaid Opportunities in the Cards Space

11.10

Chairman's Opening Remarks

11.15

The emergence of prepaid credit cards for welfare disbursement, remittance & employee payouts

Mr. Thore Vestergaard

Thore Vestergaard is the Regional Head of Wholesale Cards for Citi’s Global Transaction Services division in Asia Pacific. Based in Singapore, he is responsible for the overall Wholesale Cards business, encompassing Commercial and Prepaid card...

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The benefits of using prepaid solutions for monetary disbursements over paper & bank transfers
The logistical reality of implementing a multipurpose prepaid card
Know the hurdles to gaining end-user acceptance of welfare disbursement via prepaid cards

› Mr. Thore Vestergaard, Director, Regional Wholesale Cards Head & Global Transaction Services Asia Pacific, Markets and Banking, Citibank

11.35

Open Loop, multi-purpose prepaid card program on Banking Correspondent Model

Mr. Ajay Vyas

I am heading issuing & acquiring business, transaction banking, New initiative, digital payments & Marketing departments in one of the largest Public Sector Undertaking Bank Of India. I am engineering graduate with post graduation in management...

Learn more about the use of third party channels for a pre-paid card program
A Bank's perspective; Understand the econnomic model to attain mass
Considering end user perspective on financial inclusion in your decision making process

› Mr. Ajay Vyas, Deputy GM, Cards and Payments, Central Bank of India

12.10

Exploit the value proposition of prepaid cards for your business

Mr. Ajay Vyas

Mr. Thore Vestergaard

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Moderator:

Mr. Matt Weir

Matt has been working in the cards payment industry for 20 years predominantly on the merchant acquiring side of the business. He was International EMEA Sales Manager for JCB working with key merchants and banks to attract Japanese cardholders to...

The targeted approach to prepaid: Identify the value generating segments for prepaid cards in the region
Discover the ways to gain traction and mass adoption for your prepaid card products
What are some of the issues in launching a successful prepaid product and how to manage them effectively?

› Mr. Ajay Vyas, Deputy GM, Cards and Payments, Central Bank of India
› Mr. Thore Vestergaard, Director, Regional Wholesale Cards Head & Global Transaction Services Asia Pacific, Markets and Banking, Citibank
› Mr. Matt Weir, GM - Asia, PayBackCash - PBC

12.45

Networking Lunch

Loyalty & Branding

14.30

Explore the power of loyalty program to enhance branding

Ms. Anshu Sarin

Anshu has total 17 years of rich professional experience in Loyalty Marketing and Business Development . She started her career with The Taj Group as Management Trainee and since then progressed in the company while handling variety of...

Exploit mobile based personalized services in enhancing the experience of your customer
Build the prowess of your loyalty program with an integrated approach to customer engagement across various touch points
Utilising social media interaction as a means to strengthen your brand positioning and build lasting relationships with your consumer

› Ms. Anshu Sarin, Vice President, Kingfisher Airlines

15.00

Evolution of loyalty card programs as the most powerful marketing engine in travel

Mr. Javier Cedillo Espin

Innovative and solution-driven senior executive empowered with more than 11 years of extensive leadership experience in leading change and innovation within loyalty marketing, CRM, online distribution, and lifestyle branding. Possess great...

The evolving role of loyalty programs and how best to reach out to your tech-savy customer of today
Positioning yourself for success - Design targeted loyalty schemes to suit the specific needs of your most loyal customers
Consider the power of smart cards to create a multipurpose solution that facilitates payments transactions and loyalty programs

› Mr. Javier Cedillo Espin, Senior Director Loyalty & Partnership Marketing, Asia Pacific, Starwood Asia Pacific Hotels & Resorts Pte Ltd

15.30

Afternoon Refreshments and one-to-one meetings

16.10

Dialogue: Uncover the strategies to create a successful card loyalty program

Ms. Anshu Sarin

Mr. Faraaz Ali

Faraaz Ali is the Cards Division Head for Citibank. Faraaz oversees the overall business and product management functions and works closely with the Middle-East cluster teams to deliver innovative products and a distinctive customer experience. ...

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Mr. Javier Cedillo Espin

Moderator:

Ms. Angie Chew Monksfield at Cards & Payments Asia 2012

Incentivise your consumer with a targeted reward scheme to enhance brand equity
Avoid the pitfalls of conventional loyalty programs
Differentiate your loyalty program for success – identify the elements in your program that can help you create a unique identity

› Ms. Anshu Sarin, Vice President, Kingfisher Airlines
› Mr. Faraaz Ali, SVP - Cluster Cards Head - Middle East and North Africa at Citibank, Citibank
› Mr. Javier Cedillo Espin, Senior Director Loyalty & Partnership Marketing, Asia Pacific, Starwood Asia Pacific Hotels & Resorts Pte Ltd
› Ms. Angie Chew Monksfield, Vice President, NIIT Technologies Pte Ltd

16.55

Understanding the psyche of the consumer of today to enhance brand loyalty

Mr. Tomasz Romanowski

"Director, Payment Card Development, Euro Bank SA, Poland. 12 years of experience in payment cards, including responsibility for debit and credit cards in a full bank start-up, has given me a complete overview of all card-related issues, while...

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Cut through the clutter – Utilizing the right data tools to target the specific needs of your consumer
Reach your consumer at the right moment using the most appropriate touch points
How to create and modify the value your proposition by optimizing customer and product lifestyles