Conference programme

	Loyalty World 16 September
9.15am	Chairman’s opening remarks Sponsored by Aimia Chairman’s opening remarks
9.30am	Keynote address: The year that was: The state of customer loyalty in 2013 › Mary Portas, Retail Expert & Founder, Portas Keynote address: The year that was: The state of customer loyalty in 2013
10am	Keynote: Relationships: The key to loyalty Sponsored by: Aimia › Ms Helen Hunter, Head of Loyalty, Sainsburys Keynote: Relationships: The key to loyalty
10.30am	Keynote: How consumers are accepting new mobile and prepaid payment methods › Dave Birch, , Consult Hyperion Keynote: How consumers are accepting new mobile and prepaid payment methods
11am	Moderated panel with keynotes: How to be agile in your customer engagement strategy › Matthew Knight, , A.S.O.S..com › Ms Carol Forsyth, Head of Crm, Net-A-Porter › Pamela Conway, Director of P&L Marketing and Loyalty, British Gas › Freddie Wyatt, , Larsson & Jennings Moderated panel with keynotes: How to be agile in your customer engagement strategy
11.20am	Refreshments and speed networking
11.45am	ROUNDTABLE: The seven habits of a highly engaged business (agile, social, data driven etc) Sponsored by Aimia ROUNDTABLE: The seven habits of a highly engaged business (agile, social, data driven etc)
12.45pm	Lunch, networking
2pm	WORKSHOP: Modern Strategies for Marketing Automation Sponsored by Valtech › Mac Ossowski, Director of Education, Get Response WORKSHOP: Modern Strategies for Marketing Automation
2.45pm	WORKSHOP: Agile Marketing – How should we rethink marketing in the digital age? Sponsored by Valtech WORKSHOP: Agile Marketing – How should we rethink marketing in the digital age?
3.30pm	Refreshments and speed networking
4.15pm	Chairman’s opening remarks Sponsored by Aimia Chairman’s opening remarks
4.30pm	Unconference seminars
5.30pm	Festival

	Loyalty World 17 September
9.15am	Chairman’s opening remarks Sponsored by Aimia Chairman’s opening remarks
9.30am	Keynote: Using Big Data to engage your customer › Harper Reed, Chief Technology Officer, ‘Obama for America’; Crowd-sourcing and social media pioneer & Expert on the future of Big Data, Chartwell Partners Keynote: Using Big Data to engage your customer
10am	Keynote: How Tesco is adopting a customer first approach to drive true loyalty › Katie Wadey, Group Loyalty Director, Tesco Keynote: How Tesco is adopting a customer first approach to drive true loyalty
10.30am	Keynote: Is lasting loyalty an impossible aim given consumer choice? › Eben Sermon, Director Relationship Marketing & Loyalty EU, eBay Keynote: Is lasting loyalty an impossible aim given consumer choice?
11am	Keynote: What great companies do differently? › Ms Helen Hunter, Head of Loyalty, Sainsburys Keynote: What great companies do differently?
11.20am	Refreshments and speed networking
11.45am	ROUNDTABLE: How to generate ROI from your loyalty data. Sponsored by Comarch ROUNDTABLE: How to generate ROI from your loyalty data.
12.45pm	Lunch, networking
2pm	WORKSHOP: How can customer effort impact loyalty? › Nicola Millard, Customer Experience Futurologist, BT WORKSHOP: How can customer effort impact loyalty?
2.45pm	WORKSHOP: Moving from transactional to emotional loyalty: how to transform your customer experience
3.30pm	Refreshments and speed networking
4.30pm	Unconference seminars
5.30pm	Festival