Conference room at Europe's Customer Festival 2015






  • Justifying loyalty investments
  • Building customer loyalty with strong emotional pull
  • Improving loyalty data collection
  • Embedding relevancy into loyalty rewards and programmes
  • Rewarding customer advocacy through social media
  • Tapping on word of mouth: How to get your customers to bring you more customers
  • Thinking beyond ‘superfans’
  • Mobile’s role in loyalty programme delivery
  • Scaling location-based marketing
  • Customer engagement as a loyalty metric

Remember, the earlier you book the more you'll save so don't hesitate.