Europe's largest loyalty & CRM conference
About Loyalty World
Loyalty World has been designed to help you and your brand better understand, engage and retain your customers.
As part of the Europe’s Customer Festival the event looks in detail at how top brands from the Retail, Telecommunications, Financial services, Airline and Utilities industries can create a truly customer-centric approach.
Premium conference
Join the premium conference to hear from our keynote superstars and rub shoulders with the industry leaders in our interactive sessions.
Hear Aima, Sainsbury’s, Tesco and eBay discuss: what customers really want from brands; the customer-centric approach; loyalty data and maintaining loyalty in the age of austerity.
Peer-2-peer
Join our interactive peer-2-peer sessions as part of the premium conference. Peer-to-peer are designed to stimulate debate and discussion between attendees. The workshop leader presents a common industry challenge to an audience who are gathered around strategically placed (round!) tables. Each table is focused on a different aspect of the challenge - open debate ensues!
Fireside chats
The fireside chats are a part of the Premiunm Conference and are intimate discussions between industry professionals. These are designed to get more out of the keynote slot by creating a more incisive discussion and allow the audience to ‘listen in’ rather than being talked at.
Join Shetal Bhatt from Subway
for a fireside chat as she discusses emotional versus transactional loyalty.
Standard Conference
Standard conference ticket allows you to attend our on-floor seminars and the exhibition High Street.
Choose which industry case studies you want to hear from a choice of 32 conference sessions and shop around for the latest industry solutions.
Confirmed attendees
Confirmed attendees include:
- Eben Sermon, Director Relationship Marketing and Loyalty, eBay
- Katie Wadey, Group Loyalty Director, Tesco
- Helen Hunter, Head of Loyalty, Sainsbury’s
- Matthew Knight, Head of CRM, ASOS
- Nicola Millard, Customer Experience Futurologist, BT
- Katie Vanneck-Smith, CMO, News International
- Ingibjorg Ragnarsdottir, Director Saga Club, Icelandair
