Hong Kong's Customer Festival 2014,MIRA Hotel, Hong Kong
Customer strategy for all brands in Greater China - Hong Kong's Customer Festival 2014

Speakers

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Mr Andy Chang speaking at Hong Kong's Customer Festival 2014
Mr Andy Chang
Director of Digital Marketing, Asia Pacific
Hyatt Asia Pacific Ltd

Andy joined Hyatt in 2013 to oversee the hotel chain’s digital marketing and e-commerce activities in Asia Pacific, including social media and in-hotel guest digital experience.  He is currently focused on helping Hyatt hotels in Asia Pacific deliver memorable and social guest experiences leveraging social media, analytics, CRM and mobile.  ...

Dr Toa Charm speaking at Hong Kong's Customer Festival 2014
Dr Toa Charm
Founder & Chairperson, BI and Big Data SIG
Hong Kong Computer Society

Dr. Charm is one of the few veterans in Asia with both practical experience and deep research knowledge on strategy, management and big data.  He has gained more than 25 years of senior management, marketing, consulting and executive training experience from leading multinational and Chinese companies. Dr. Charm was former Regional...

Mr Henry Cheng speaking at Hong Kong's Customer Festival 2014
Mr Henry Cheng
Assistant Vice President - Corporate Business, International Business
Hutchinson Global Communications Limited

Mr. Henry Cheng is the Assistant Vice President – Corporate Business of Hutchison Global Communications Limited (“HGC”). A key management team member in the International Business Division of HGC, Mr. Henry is responsible for overseeing the global sales, business development for the division.    Mr. Cheng possesses over 18 years of...

Mr Jason Chu speaking at Hong Kong's Customer Festival 2014
Mr Jason Chu
Chairman
Asia Pacific Customer Service Consortium

Mr. Jason Chu is the Founding Chairman of Asia Pacific Customer Service Consortium (APCSC), the judging panel & organizing committee of the International Customer Relationship Excellence Awards (CRE Awards), and Hong Kong International Expo Innovation Awards.   Mr. Chu collaborates with industry experts and major university researchers...

Mr Neal Cross speaking at Hong Kong's Customer Festival 2014
Mr Neal Cross
Chief Innovation Officer
DBS Bank

Neal Cross is Managing Director and Chief Innovation Officer of DBS Bank and a strong advocate for innovation thinking and culture.   Cross is driving the bank’s innovation agenda regionally, as DBS moves to shape the future of banking, to enhance customer experience and better engage customers in the digital landscape. Cross has more than...

Ms Alice He speaking at Hong Kong's Customer Festival 2014
Ms Alice He
Product Manager BaCE
GfK

Alice has been providing consumer insights to marketing companies for 7 years in China and Hong Kong. Alice has worked both in syndicated research services and customized research.   Alice has been tracking and analyzing FMCG brands in China in product fields such as personal and household products, as well as food and beverages.   Alice ...

David Jacques speaking at Hong Kong's Customer Festival 2014
David Jacques
Founder and Principal Consultant
Customer input Ltd

Pioneer in customer experience management, Mr. Jacques has nearly two decades of professional experience in consumer research, experience design and business strategy. He has worked with many blue-chip firms worldwide in multiple industries from financial services to airlines to FMCG helping them deliver differentiated and seamless multichannel...

Ms Betty Lam speaking at Hong Kong's Customer Festival 2014
Ms Betty Lam
Director of E-commerce & Digital
Fossil Asia Pacific Ltd

Betty is a seasoned professional in e-commerce and online marketing for brick-and-mortar businesses in Hong Kong, China and Asia Pacific region. Currently, she is the Director of E-commerce & Digital for the APAC regional office for Fossil Group, leading the e-commerce, digital marketing and CRM development in the region for Fossil, Skagen...

Mr King Leung speaking at Hong Kong's Customer Festival 2014
Mr King Leung
Governor
Digital + Direct Marketing Association Asia

King Leung is a leading practitioner in Big Data, CRM and Loyalty Marketing in Hong Kong and China.   In 2002, King raised seed capital from Credit Suisse to found Datrix, a Big Data/CRM startup in Hong Kong – which then initiated an M&A with Datatrade, a direct marketing leader established in 1983, the following year. Over the next...

Anna Lin speaking at Hong Kong's Customer Festival 2014
Anna Lin
Chief Executive
Gs1 Hong Kong

Anna Lin is the Chief Executive of GS1 Hong Kong, founded by the Hong Kong General Chamber of Commerce since 1989.  In this capacity, Ms. Lin leads the organization in driving the industry’s adoption of global supply chain standards, technologies and practices for better business efficiency and competency.    Ms. Lin holds a number of civic...

Mr Jason Ling speaking at Hong Kong's Customer Festival 2014
Mr Jason Ling
Director, Global E-Commerce
Millennium & Copthorne International Limited

Jason has a rich and varied background in all things digital and currently heads the Global E-commerce function for Millennium & Copthorne. He had previously started up and headed the E-commerce business of Eu Yan Sang, a leading healthcare company in Asia. He had also launched the Singapore and Hong Kong offices of AD2ONE, a global UK-based ...

Mr Sui Lun Lo speaking at Hong Kong's Customer Festival 2014
Mr Sui Lun Lo
Chief Technology Officer
Hong Kong Broadband Network Ltd

Sui Lun Lo is the Chief Technology Officer of Hong Kong Broadband Network (HKBN). He is the master craftsman behind the HKBN's fibre network strategy as well as the penned author behind every major HKBN license application, including the fixed telecom operating license in 1999. Sui Lun has over a decade of successful track record of turning...

Mr Eric Chi Kin Lui speaking at Hong Kong's Customer Festival 2014
Mr Eric Chi Kin Lui
Chief IT Strategy & Enterprise Architecture Manager, Information Technology Services Department
MTR Corporation Ltd

Mr. Eric Lui is the Chief IT Strategy and Enterprise Architecture Manager of MTR Corporation Limited overseeing IT strategy, business-IT alignment, application portfolio management and technology management.    Through the practice of enterprise architecting, series of IT strategies and goals have been established and executed to support...

Mr Bob Neville speaking at Hong Kong's Customer Festival 2014
Mr Bob Neville
Global Retail Creative Director, Head of Retail
New Balance Athletic Shoes

Bob Neville is New Balance’s Global Retail Creative Director and Head of Retail, and the mastermind behind the brand’s ‘New Balance Experience’ retail concepts, which have opened in cities around the world including Shanghai, New York City, and Barcelona. A product and three dimensional designer, through practical experience Bob has become a...

Mr Jeffrey Ng speaking at Hong Kong's Customer Festival 2014
Mr Jeffrey Ng
Chief Executive Officer
Zorpia Co Ltd

Jeffrey Ng launched Zorpia in December 7, 2003. He started his first entrepreneurial experience at the age 15. He previously worked for Expedia Inc. and the National Center for Supercomputing Applications at the University of Illinois at Urbana Champaign. Jeffrey graduated from University of Illinois at Urbana Champaign with a double degree in...

Mr Iain Pringle speaking at Hong Kong's Customer Festival 2014
Mr Iain Pringle
Head of Strategy
Avios Group

As Head of Strategy, Iain provides strategic support to the AGL management team for the company’s global loyalty programmes.  He is responsible for the development and production of AGL’s long term business plan, proactively identifying and sharing insights on market developments, innovations and new ways of working which will benefit...

Mr Ashok Sethi speaking at Hong Kong's Customer Festival 2014
Mr Ashok Sethi
Managing Director – GfK Consumer Experiences, China
GfK

Ashok heads GfK’s custom research business in China, leading a team of experienced researchers to develop close relationships with marketing companies. Ashok also leads GfK’s efforts to enhance its relationship with clients through superior product and analytical offers in the APAC region. His responsibilities include development and deployment...

Mr Jean David Slama speaking at Hong Kong's Customer Festival 2014
Mr Jean David Slama
CRM Systems Director - Global Information Services
The Estee Lauder Companies

 Jean-David currently leads the regional CRM program of The Estēe Lauder Companies in Asia Pacific. In this role, Jean-David is responsible for delivering technology solutions to support day-to-day business operations in an increasingly connected consumer-facing environment. During his 15 year career in  CRM, Jean-David has...

Mr Kevin Tan speaking at Hong Kong's Customer Festival 2014
Mr Kevin Tan
Sales Director (Asia)
Avention

Based in Singapore, Kevin Tan, Sales Director (Asia), is responsible for driving sales in all industry segments and major accounts for Avention Inc., (formerly OneSource).  Kevin is also in charge of the development and execution of the strategy and programmes for sales operations in the region. In 2002, Kevin started to grow the business...

Prof Eric Tsui speaking at Hong Kong's Customer Festival 2014
Prof Eric Tsui
Professor
Hong Kong Polytechnic University

Appointed as the Professor of Knowledge Management at the Hong Kong Polytechnic University under the President’s Distinguished Professionals Scheme in September 2002, he joined the university as a full time staff in March 2005. In the past 9 years, he has designed and delivered numerous public and custom-designed knowledge management and...

Mr Daniel Wan speaking at Hong Kong's Customer Festival 2014
Mr Daniel Wan
President
Asia Society of Visual Merchandisers

Daniel is the president and founder of Asia Society of Visual Merchandisers (ASVM) and has more than 20 years of work exposure in various commercial sectors covering retail, brand marketing, licensing and project management etc.    Daniel is often invited by various public bodies to speak about Visual Merchandising.  These include Metro...

Mr Daryl Webb speaking at Hong Kong's Customer Festival 2014
Mr Daryl Webb
General Manager, APAC
Softlayer Technologies Asia Pte Ltd

Daryl Webb is General Manager, APAC, for SoftLayer Technologies, an IBM Company. He is based in Singapore, and joined the company in November 2012. He has been based in Singapore since 2006.   Mr. Webb has been in the IT industry for over 25 years and in the hosting /ISP space for 12 years. Originally from New Zealand, he relocated to...

Ms Rose Yeung speaking at Hong Kong's Customer Festival 2014
Ms Rose Yeung
Director of Sales & Marketing
7-Eleven Hong Kong And Macau

As the Director, Sales & Marketing of 7-Eleven Hong Kong and Macau, Rose is responsible for the strategic marketing functions including formulation of business strategies and enhancement of brand preference through diverse marketing channels.    Rose joined 7-Eleven in 2006 as Marketing Communication Manager.  Among these years, 7-Eleven ...

Thomas Yung speaking at Hong Kong's Customer Festival 2014
Thomas Yung
Director of Information Management
Shangri-La International Hotel Management

Mr. Yung is the Director of Information Management from Shangri-La Hotels and Resorts. He has extensive experiences in the Information Technology industry with in-depth knowledge in Data Warehousing, Business Intelligence, Data Mining, Customer Relationship Management, Big Data and Project Management for more than 20 years. Mr. Yung held...

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sponsors
Gold Sponsor
GfK at Hong Kong's Customer Festival 2014
Associate Sponsor
Avios Group at Hong Kong's Customer Festival 2014
Exhibitor
Avention Inc. at Hong Kong's Customer Festival 2014
Exhibitor
Softlayer Technologies Asia Pte Ltd at Hong Kong's Customer Festival 2014
Exhibitor
Storm at Hong Kong's Customer Festival 2014
co-located with
  • Loyalty World Hong Kong 2014
  • Big Data World Hong Kong 2014
  • OmniChannel World Hong Kong 2014
  • Engagement World Hong Kong 2014
  • Experience World Hong Kong 2014