Hong Kong's Customer Festival 2014,MIRA Hotel, Hong Kong
Customer strategy for all brands in Greater China - Hong Kong's Customer Festival 2014

Mr Jean David Slama | CRM Systems Director - Global Information Services
The Estee Lauder Companies

Mr Jean David Slama, CRM Systems Director - Global Information Services, The Estee Lauder Companies

 Jean-David currently leads the regional CRM program of The Estēe Lauder Companies in Asia Pacific. In this role, Jean-David is responsible for delivering technology solutions to support day-to-day business operations in an increasingly connected consumer-facing environment.

During his 15 year career in  CRM, Jean-David has designed, implemented and rolled out solutions covering Multi-Channel Consumers Data Integration, Call Center Operations, Campaign Management, Loyalty Schemes Management, Sales Force Automation, and Business Intelligence / Analytics. He has also helped companies around the world and across various industries ranging from Public Administrations to Luxury Retail to optimize their CRM operations and business processes.

He managed programs deployed across EMEA, North America and the APAC regions.

Jean-David holds an M.B.A. from Tel-Aviv University.

 

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Appearances coming up:

Premium Conference, Tuesday, 2 September 2014


@ 11.20
Predictive Modelling in CRM Operations: Increasing the value and yield of your customer

sponsors
Gold Sponsor
GfK at Hong Kong's Customer Festival 2014
Associate Sponsor
Avios Group at Hong Kong's Customer Festival 2014
Exhibitor
Avention Inc. at Hong Kong's Customer Festival 2014
Exhibitor
Softlayer Technologies Asia Pte Ltd at Hong Kong's Customer Festival 2014
Exhibitor
Storm at Hong Kong's Customer Festival 2014
co-located with
  • Loyalty World Hong Kong 2014
  • Big Data World Hong Kong 2014
  • OmniChannel World Hong Kong 2014
  • Engagement World Hong Kong 2014
  • Experience World Hong Kong 2014