Heavyweight shippers from across the globe will gather to address the unique challenges associated with shipping heavy products. Topics of discussion include white glove, furniture delivery frameworks and carrier engagement.



Analyzing your delivery framework and achieving an effective maturity model

Chris Richter
VP Revenue
Leveraging Amazon to increase your customer acquisition and evaluating providers that will cater to volume increases

Jason Boyce
Co-Founder & CEO
How outsourcing your appliance delivery needs can enable you to promise a consistent in-home installation experience

Robert Foster
Senior Director, Business Development
White glove and licensed professionals – How to leverage a preferred install network

Akram Mohamad
Freight returns panel: Collaborating with warehousing and 3PL providers to cost effectively manage your reverse logistics

Robert Iaria



Heavy Goods, Thursday 4 April 2019



Jennifer Bartaschus

Chairperson's Opening Remarks

Matt Simon

KEYNOTE: Pennsylvania’s ‘95-year old start up’ - How GIANT is leveraging its ‘customer-centric’ approach and partnerships to drive eCommerce growth

  • How GIANT is driving innovation and growth throughout Pennsylvania by connecting its customer channels
  • Establishing eCommerce hubs to satisfy a growing demand in online ordering and grocery delivery
  • Embedding courage as the chief value in order to drive innovation as the speed of consumer preference shifts
Roman Sobieri

KEYNOTE: The Etsy seller and the Etsy buyer – Providing a frictionless shipping experience across the board

  • Enabling sellers to make informed shipping decisions through advanced visibility and tracking tools
  • Maximizing buyers’ delivery experience by providing personalized offerings that cater to their needs
  • Leveraging communication and visibility tools to enable buyers and sellers to track shipments seamlessly across the delivery cycle


Logan Crane
Heavy Goods

Utilizing your partners to enter new waters of white glove delivery

  • The importance of integration
  • Ensuring success through collaborative partnerships
  • Pushing all parties to deliver a best in class consumer experience
Dennis Cohen
Heavy Goods

How do you evaluate in-house vs outsource for home delivery?

  • Discovering gaps and analyzing key factors between in-house or outsource
  • Urgency of customer – Knowing your customers and servicing “urgent” ones quickly
  • Building a robust reverse supply chain and determining technology application
Daniel Walsh
Heavy Goods

Consumerization of last mile supply chain

  • How can data-driven platforms connect retailers, manufacturers, carriers and consumers to make last mile deliveries of heavy goods more efficient and cost-effective?
  • Initiate last mile delivery, installation and assembly services through a single online connection
  • Give retailers and manufacturers real-time visibility to review delivery status, monitor service metrics and change deliveries
  • Give carriers item level visibility to orders, monitor deliveries in real time and manage claims
  • Harness an online consumer interface along with mobile, virtual home assistants and VR to let consumers track, plan and manage deliveries
  • Provide rich analytics, including weather and traffic data, to optimize route management and capacity planning and predictive modeling
round tables


Capacity constraints, rapidly changing technology and multiple levels of service - How is ecommerce impacting your “big and bulky” home delivery and what are you doing about it?
John Kacherski

John Kacherski, Chief Commercial Officer, Fidelitone

Carrier engagement - Understanding the differences between the way carriers operate and how we can utilize their strengths
Tom Fiorita

Tom Fiorita, Chief Executive Officer, Point Pickup Technologies Inc

Creating density – What are the density challenges in neighborhoods such as Manhattan?
Eric Mautner

Eric Mautner, Chief Executive Officer, Need it Now Delivers

Employee driver vs independent contractor model – Evaluating cost and service complexities
Mike Turek

Mike Turek, Regional Vice President, TForce

Enterprise-grade mobile data collection – Replacing old and outdated systems and integrating enterprise-grade mobile data collection for your track, trace & analytics
John Albano

John Albano, Manager Software Sales, TachyonIQ

Grocery eCommerce – How can we expand our eCommerce offerings to cater to today’s consumer?
Jerry Abbott

Jerry Abbott, CEO, eGrowcery

In-house vs outsourced last mile delivery - Evaluating the tradeoffs to build the right fulfillment strategy for the future
Khaled Naim

Khaled Naim, Chief Executive Officer, Onfleet

Last mile disruption - Reshaping the last mile with new technologies
Benjamin Flammang

Benjamin Flammang, VP Strategic Enterprise Sales NA, Bringg

Leveraging Analytics – Identifying and addressing improvement areas in the supply chain
Hannah Testani

Hannah Testani, Chief Operating Officer, Intelligent Audit

Logistics and regulation – What are the most important factors that cities, carriers and retailers need to consider?
John Holub

John Holub, President, New Jersey Retail Merchants Association

Mitigating Accessorial Costs - How to Manage Increasing Costs
Rick Miller

Rick Miller, Director Of Strategic Solutions, Green Mountain Technology

Package and delivery transparency – How can we ensure full transparency for consumers and merchants?
James McNally

James McNally, Director, Operations Integration, United States Postal Service

The returns opportunity: Using returns to drive customer loyalty and engagement
Jordan Jakubovitz

Jordan Jakubovitz, Director of Product Marketing, Optoro

White glove expectations – Innovating your offerings to exceed consumer requirements
Tom Mcintyre

Tom Mcintyre, Senior Director – LTL Home Delivery Solutions, SEKO Logistics



Brian Bourke
Heavy Goods

Leveraging delivery services and returns as competitive advantages

  • Recognizing the supply chain as the secret weapon to compete in today’s eCommerce landscape
  • Integrating services such as white glove to differentiate yourself in a crowded field
  • Leveraging returns for monetization and better experiences
  • Moving items via air to speed up the deliveries and why it isn’t as expensive as you may think
Dan Bebout
Heavy Goods

Analyzing your delivery framework and achieving an effective maturity model

  • A framework for understanding where your delivery organization sits relative to the delivery experience you are offering your customers
  • How to target efforts to reach the next level of maturity and how to remain competitive
  • Analyzing a maturity model based on best practices observed across leading retailers
John Hill
Heavy Goods

Enhancing experience and ensuring safety in the heavy hard to handle (H3D) eCommerce space

  • Creating a seamless experience for the shipper as well as the final consumer
  • Ensuring safe and claims free transport of large and bulky items such as furniture, exercise equipment and consumer electronics
  • Leveraging hand held technology to ensure customized delivery experiences for the customer


Brian Bourke

The death of supply chain as we know it – Ushering in an era of ‘demand chains’

  • Drifting away from the norm and building your supply chain around demand
  • How is the evolution of supply chain impacting retailers’ home delivery?
  • Analyzing case study examples of how the evolution of retail has ushered in a new era of supply chain

The StockX experience – Equipping the supply chain and ensuring consistent customer service globally

  • Consistency across the pond – How StockX is ensuring consistent and convenient experiences for its customers globally
  • Exploring last mile delivery technologies such as drones to balance efficiencies with customer service
  • Ensuring a strong and transparent supply chain to manage rapid growths in demand
last published: 21/Mar/19 19:15

Heavy Goods, Friday 5 April 2019



Darrell Edwards

KEYNOTE: Ensuring that you have well-informed talent, lean processes and a resilient supply chain to be relevant for the next generation

  • Why talent is the only true differentiator and how your corporate strategy is the foundation for your supply chain
  • Maintaining lean processes and domestic manufacturing to seamlessly adopt new innovations and deliver to customers within a month
  • Supply chain sustainability – Evaluating the resiliency of your supply chain and what it takes to be relevant for the next generation
David Burton

KEYNOTE: Nutrisystem’s channel and brand expansion – Maintaining a nimble supply chain and ensuring consistency across all channels

  • Expanding into new channels to reach a new segment of consumers and understanding all of the complexities that come with it
  • Selling through different channels and ensuring a consistent brand experience across multiple channels and preventing any significant channel conflict
  • Supply chain flexibility - Leveraging existing infrastructures to seamlessly add new brands and support the capacity and demands that they bring along
Guy Bloch

KEYNOTE: Delivery in the Age of Amazon

  • Choosing the delivery model that is right for your organization
  • Optimizing delivery flows to deliver ideal customer experiences
  • Selecting the technologies you need to ensure positive ROI
  • Ensuring visibility and control over third-party delivery providers


Panel discussion
Heavy Goods

Freight returns panel: Collaborating with warehousing and 3PL providers to cost effectively manage your reverse logistics

  • Developing a robust reverse logistics strategy for bulky goods
  • Collaborating with warehousing and 3PL providers to turn returns into potential opportunities
  • Evaluating returns and consumer behavior accurately to cost effectively manage future returns
  • The circular economy – Identifying potential uses for unwanted goods in the future
Ron Stimson, Director Of Returns, ICON Health & Fitness
Daniel Byrne
Heavy Goods

Designing shared final mile networks to support the unique requirements for heavy goods shipment

  • Analyzing and reserving shipping capacity and implementing forecasting tools toshape demand
  • Exploring premium service offerings that can be integrated on a shared network
  • Case study examples of how to evaluate carriers appropriately
round tables


Big Data in supply chain - How can Big Data reduce supply chain inefficiencies and mitigate additional costs?
Hannah Testani

Hannah Testani, Chief Operating Officer, Intelligent Audit

City logistics + urban delivery – Incorporating it into the entire transportation system
Akiko Yamagami

Akiko Yamagami, Manager, Transportation Planning, Goods Movement, LA Metro

Delivery Fleets - What are the factors that are considered when choosing the right mode for delivery?
Shelby Mcmahon

Shelby Mcmahon, Director Of Fleet, The Home Depot

From port to final mile – Evaluating how port infrastructure, last mile pricing, tariffs and workforce play an integral role
Tony Mcgee

Tony Mcgee, Chief Executive Officer, HNM Global Logistics

International expansion – What does home delivery and returns mean to your customers outside the U.S?
Brian Bourke

Brian Bourke, Vice President Of Marketing, SEKO Logistics

Off the rails – What role can rail freight play for shipping speed and shipping costs?
Jonathan Broder

Jonathan Broder, Chief Legal Officer, Conrail

Off-hour deliveries – How can we encourage receivers to collaborate and enroll in delivery programs?
Cara Wang

Cara Wang, Associate Professor, Civil And Environmental Engineering, Rensselaer Polytechnic Institute

Planning and allocation – How do you build out complete visibility of events during the transport of your inventory?
Aparajita Sharma

Aparajita Sharma, Senior Buyer, Marks Inc

Returns and Technology - How can technology be leveraged to evolve your returns process?
James McNally

James McNally, Director, Operations Integration, United States Postal Service

Saturday delivery – Exploring a Saturday delivery strategy to offer maximum convenience and flexibility to your customers
Katie Parker

Katie Parker, Director of Strategic Solutions, Green Mountain Technology

Self-service delivery options - Improving customer experience through convenient and flexible delivery options
Chris Richter

Chris Richter, Vice President Revenue, Convey



Josh Klaristenfeld
Heavy Goods

Leveraging Amazon to increase your customer acquisition and evaluating providers that will cater to volume increases

  • How Dazadi leverages Amazon and other online marketplaces to increase its reach to its consumers
  • Fulfillment by Amazon, fulfillment by merchant and seller fulfilled prime – What do you need to know?
  • Appropriately selecting your logistics provider to ensure that your products are picked, packed and shipped efficiently
last published: 21/Mar/19 19:15



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