HEAVY
GOODS


Heavyweight shippers from across the globe will gather to address the unique challenges associated with shipping heavy products. Topics of discussion include white glove, furniture delivery frameworks and carrier engagement.

 

 

Analyzing your delivery framework and achieving an effective maturity model

Chris Richter
VP Revenue
Leveraging Amazon to increase your customer acquisition and evaluating providers that will cater to volume increases

Jason Boyce
Co-Founder & CEO
How outsourcing your appliance delivery needs can enable you to promise a consistent in-home installation experience

Robert Foster
Senior Director, Business Development
White glove and licensed professionals – How to leverage a preferred install network

Akram Mohamad
CEO
Freight returns panel: Collaborating with warehousing and 3PL providers to cost effectively manage your reverse logistics

Robert Iaria
Director

 

 

Heavy Goods, Thursday 4 April 2019

07:30

Breakfast and Registration

Nicholas Bertram
08:40

Pennsylvania’s ‘95-year old start up’ - How GIANT is leveraging its ‘customer-centric’ approach and partnerships to drive eCommerce growth

  • How GIANT is driving innovation and growth throughout Pennsylvania by connecting its customer channels
  • Establishing eCommerce hubs to satisfy a growing demand in online ordering and grocery delivery
  • Embedding courage as the chief value in order to drive innovation as the speed of consumer preference shifts
Roman Sobieri
09:10

The Etsy seller and the Etsy buyer – Providing a frictionless shipping experience across the board

  • Enabling sellers to make informed shipping decisions through advanced visibility and tracking tools
  • Maximizing buyers’ delivery experience by providing personalized offerings that cater to their needs
  • Leveraging communication and visibility tools to enable buyers and sellers to track shipments seamlessly across the delivery cycle
09:40

Keynote sponsorship opportunity available – Contact Dan Reiss at 646.619.1819 or Daniel.reiss@terrapinn.com

10:00

SPEED NETWORKING

Robert Foster
Heavy Goods
11:30

How outsourcing your appliance delivery needs can enable you to promise a consistent in-home installation experience

  • Outsourcing dedicated appliance delivery needs to achieve efficient and exceptional in-home installation
  • Promising a consistent experience for the consumer throughout the entire delivery process
  • Best practices to manage consumer expectations and ensure constant communication
Akram Mohamad
Heavy Goods
11:55

White glove and licensed professionals – How to leverage a preferred install network

  • What is the value of offering support for home appliances that require licensed professionals?
  • Coordinating with a preferred install network to handle white glove services that require a licensed professional
  • Analyzing the future of white glove and how the final 50 feet will continue to evolve
Heavy Goods
12:15

Consumerization of the customer-centric supply chain*

  • How can omnichannel retailers and e-tailers offer a frictionless experience when consumers buy online?
  • Enableretailers and consumerswithhigh-tech visibility and control over the delivery experience
  • Provide real-timeordercontrol:integrate electronic calendars and opt to receive weather and traffic alerts
  • Empower consumers with apersonalized experienceandan intuitive UI
  • Deliver a truly interconnected solution for buyers and sellersthat builds brand loyalty
  • Leverage technology to provide the mobile consumerwith the ability toseamlesslyadjust to changes in circumstances
12:40

ROUNDTABLES

13:20

LUNCH IN THE EXHIBITION HALL

Brian Bourke
Heavy Goods
14:40

Leveraging delivery services and returns as competitive advantages

  • Recognizing the supply chain as the secret weapon to compete in today’s eCommerce landscape
  • Integrating services such as white glove to differentiate yourself in a crowded field
  • Leveraging returns for monetization and better experiences
  • Moving items via air to speed up the deliveries and why it isn’t as expensive as you may think
Chris Richter
Heavy Goods
15:00

Analyzing your delivery framework and achieving an effective maturity model

  • A framework for understanding where your delivery organization sits relative to the delivery experience you are offering your customers
  • How to target efforts to reach the next level of maturity and how to remain competitive
  • Analyzing a maturity model based on best practices observed across leading retailers
Heavy Goods
15:20

Reserved for Pilot Freight Services

15:40

DEDICATED EXHIBITION TIME

Brian Bourke
16:40

The death of supply chain as we know it – Ushering in an era of ‘demand chains’

  • Drifting away from the norm and building your supply chain around demand
  • How is the evolution of supply chain impacting retailers’ home delivery?
  • Analyzing case study examples of how the evolution of retail has ushered in a new era of supply chain
Eric Lewis
17:00

Peer to peer interview – Same-day delivery – Efficiently executing it in metro areas and offering the customer flexibility and visibility for their heavy goods delivery

last published: 19/Oct/18 14:35

Heavy Goods, Friday 5 April 2019

08:00

Breakfast & Registration

08:50

Chairperson's Opening Remarks

Darrell Edwards
09:00

Keynote: Ensuring that you have well-informed talent, lean processes and a resilient supply chain to be relevant for the next generation

  • Why talent is the only true differentiator and how your corporate strategy is the foundation for your supply chain
  • Maintaining lean processes and domestic manufacturing to seamlessly adopt new innovations and deliver to customers within a month
  • Supply chain sustainability – Evaluating the resiliency of your supply chain and what it takes to be relevant for the next generation
David Burton
09:30

Keynote: Nutrisystem’s channel and brand expansion – Maintaining a nimble supply chain and ensuring consistency across all channels

  • Expanding into new channels to reach a new segment of consumers and understanding all of the complexities that come with it
  • Selling through different channels and ensuring a consistent brand experience across multiple channels and preventing any significant channel conflict
  • Supply chain flexibility - Leveraging existing infrastructures to seamlessly add new brands and support the capacity and demands that they bring along
David Burton, EVP of Operations & Retail, Nutrisystem
Tamir Gotfried
10:00

Keynote: The evolution of retail delivery: How to achieve logistical excellence

  • How the customer-centric shift is affecting last-mile delivery as we know it
  • Best practices on how to optimize and scale your delivery operations
  • Perfecting the customer experience while protecting your bottom line
10:30

DEDICATED EXHIBITION TIME

Panel discussion
Heavy Goods
11:30

Freight returns panel: Collaborating with warehousing and 3PL providers to cost effectively manage your reverse logistics

  • Developing a robust reverse logistics strategy for bulky goods
  • Collaborating with warehousing and 3PL providers to turn returns into potential opportunities
  • Evaluating returns and consumer behavior accurately to cost effectively manage future returns
  • The circular economy – Identifying potential uses for unwanted goods in the future
Ron Stimson, Director of Returns, ICON Health & Fitness
12:30

ROUNDTABLES

13:10

LUNCH IN THE EXHIBITION HALL

Jason Boyce
Heavy Goods
14:10

Leveraging Amazon to increase your customer acquisition and evaluating providers that will cater to volume increases

  • How Dazadi leverages Amazon and other online marketplaces to increase its reach to its consumers
  • Fulfillment by Amazon, fulfillment by merchant and seller fulfilled prime – What do you need to know?
  • Appropriately selecting your logistics provider to ensure that your products are picked, packed and shipped efficiently
Heavy Goods
14:30

Achieving quicker flow of supply, reducing on-hand inventory and leveraging physical stores

  • Bringing in materials from suppliers more frequently to react quicker to shifts in customer demand
  • Effectively managing and deploying “milk run” logistics to satisfy daily demands while reducing on-hand inventory
  • Evolving and improving formats of traditional brick-and-mortar to ship online orders directly from store
last published: 19/Oct/18 14:35

 

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Venue
 

Pennsylvania Convention Center
Philadelphia, PA

Conference & Exhibition Hours

Day 1: 8:00 am – 5:20 pm 
Cocktail Hour: 5:20 pm – 6:20 pm
Day 2: 8:00 am – 3:00 pm