Freight, Wednesday 18 April 2018

8:00 am Breakfast and registration

Scott DeGraeve

Chairperson's opening remarks

Scott DeGraeve, Former SVP, Principal, Former Peapod / Scott DeGraeve Consulting
Paul Misener

Keynote: Purposeful innovation at Amazon

  • The key to sustained innovation is being purposeful both in mission and process
  • Understanding the four principles: customer obsession rather than competitor focus; passion for invention; commitment to operational excellence and long-term thinking
  • Innovation, experimentation, and failure—what is the Amazon school of thought regarding this and how they ultimately lead to great development
  • With a particular focus on fulfillment operations and package deliveries, we will explore some of Amazon’s technological innovations and business innovations – some that employed existing internal expertise, others that required invention from scratch
Paul Misener, Vice President of Global Innovation Policy and Communications,, Inc.
Jason Lepes

Innovations within and beyond grocery last mile delivery – Where are we today and what’s next

  • Evaluating the current environment and profitability of grocery last mile delivery
  • Drones dropping boxes down our chimneys and marketplaces for everything – what will be the next massive improvements to service and convenience?
  • Exploring new innovations within and beyond the last mile through new brands, small businesses, and the Northeast’s busiest people
Jason Lepes, Vice President, Head of Merchandising, FreshDirect
Brian Bourke

Thinking beyond home delivery

  • Integrating marketing into your home delivery experience
  • Expanding outside the U.S using creative tech enabled software
  • Utilizing air as a domestic heavyweight option
Brian Bourke, Vice President of Marketing, SEKO Logistics

Speed Networking

Robert Foster

How outsourcing your appliance delivery needs can enable you to promise a consistent in-home installation experience

  • Outsourcing dedicated appliance delivery needs to achieve efficient and exceptional in-home installation
  • Promising a consistent experience for the consumer throughout the entire delivery process
  • Best practices to manage consumer expectations and ensure constant communication   
Robert Foster, Senior Director of Business Development, MXD Group
Akram Mohamad, President, ApplianceSmart
Chris Richter

Consumer communications vs operations – Achieving a balance and providing an ideal consumer experience

  • How do you achieve a balance between consumer communications and operational effectiveness?
  • What role does technology such as track and trace play for overall consumer experience?
  • Exploring the effects that delivery visibility and delivery coordinators have on an ideal home delivery experience
Chris Richter, VP Revenue, Convey
Kim Ballewske, Director of Distribution, La-Z-Boy Inc
Mario Harik

Consumerization of the customer-centric supply chain

  • How can omnichannel retailers and e-tailers offer a frictionless experience when consumers buy online?
  • Enable retailers and consumers with high-tech visibility and control over the delivery experience
  • Provide real-time order control: integrate electronic calendars and opt to receive weather and traffic alerts
  • Empower consumers with a personalized experience and an intuitive UI
  • Deliver a truly interconnected solution for buyers and sellers that builds brand loyalty
  • Leverage technology to provide the mobile consumer with the ability to seamlessly adjust to changes in circumstances
Mario Harik, Chief Information Officer, XPO Logistics
round tables


Business Intelligence - Best practices for monitoring parcel KPI’s
Aaron Guild

Aaron Guild, Strategic Solutions Manager, Green Mountain Technology

Debunking the last mile myth! – Analyzing and addressing the complexities of achieving a sustainable model
Tom Fiorita

Tom Fiorita, CEO, Point Pickup Technologies, Inc.

eCommerce & SNAP - How do you extend your offering to under-served communities
Luis Ferioli

Luis Ferioli, Vice President of Service Operations, Schwan’s Home Service Inc

eCommerce Distribution – How do you maintain cost efficiencies across your distribution networks?
Christine Pfleckl

Christine Pfleckl, Senior Director, Distribution and Logistics, Harry's

Hypergrowth, Scalability, and Disruption – the current state of eCommerce and home delivery
Scott Ruffin

Scott Ruffin, Chief Strategy Officer, JW Logistics

Online grocery shopping - Exploring opportunities that will help consumers embrace grocery eCommerce
Mario Fiorucci

Mario Fiorucci, CEO, The Healthy Butcher Inc

Redefining white glove – Navigating changing consumer requirements and expectations
Tom McIntyre

Tom McIntyre, Strategic Clients Director, SEKO Logistics

Regulation and logistics – Evaluating the regulatory landscape and its effects on the logistics industry
Shawn Swearingen

Shawn Swearingen, Executive Director, Clda

Savings on small parcel freight - What are the components to balancing your cost savings with customer experience?
Michael Villa

Michael Villa, Director of Operations, Brixton, LLC

Shipping decisions - Customer experience is critical to dictating shipping decisions
Dennis Nicoski

Dennis Nicoski, Director, Strategy and Contracts, United States Postal Service

Store-based fulfillment - Balancing cost, customer experience and operational concerns
Dan Byrne

Dan Byrne, VP, Business Development, USPack Logistics, LLC

The “true” cost of same-day delivery – Understanding the “cost drivers” of various same-day delivery models and how they relate to consumer value
Richard Palmer

Richard Palmer, VP Enterprise Accounts, TForce

Workforce efficiency – Hiring last mile delivery workforces at speed & scale
Nikhil Deshmukh

Nikhil Deshmukh, Lead Data Scientist, Fountain



Jay Robinson

Cost effectively achieving same-day delivery and expanding it on a national level

  • Scheduling at checkout – how same-day delivery balances cost efficiency with speed
  • Rolling out a white glove service that compliments same-day delivery  
  • What are the components to expand “scheduling at checkout” on a national level?
Jay Robinson, Logistics Manager, Casper
Panel discussion

Panel: How do you freight? Working with marketplaces and drifting away from the norm

Moderator: Brian Bourke, Vice President of Marketing, SEKO Logistics
Josh Klaristenfeld, Co-founder and COO, Dazadi, Inc.
Jason Boyce, Co Founder And Chief Executive Officer,


Panel discussion

Keynote: The evolution of meal kits – Expanding their reach into brick-and-mortar and broadening their eCommerce brand

  • Exploring the curatorial aspects of meal kits and how they have begun to extend from their culinary origins to encompass a brand identity
  • Expanding options and points of contact with customers—having meal kit versions in brick and mortar stores and other opportunities
  • Broadening the scope of the eCommerce brand by creating appropriate offerings for your customers
  • Capitalizing on brand identity and perpetuating brand loyalty
Moderator: Tim Lowe, President, Lowes Foods
Hadi Irvani, Founder, PeachDish
Sebastian Reichelt, Sr. Director of Personalization, HelloFresh
Benjamin Lee, Head of Supply Chain, SunBasket
Jeff Yorzyk, Director of Sustainability, Green Chef
Rick Bunnell

The Future of Fresh - Freshness maximized, waste minimized

  • How do you ensure the freshest, longest shelf-life product is available to the appropriate fulfillment channel?
  • Achieving a digital, smart, connected and predictable fresh supply chain that maximizes freshness, minimizes waste and optimizes profitability
  • Understanding why a transition from a linear supply chain to a digital supply network is a key enabler to a fresh future
  • Analyzing a real-world example of how a digital core powers a highly dynamic and agile supply chain to make real-time purchase, routing, and pricing decisions
Rick Bunnell, Senior Vice President of Supply Chain, Albertson’s Inc
Karl Deily, President, Food Care, Sealed Air Corporation
Bill Kammerer, Principal, Supply Chain, Deloitte
last published: 22/Mar/18 15:46

Freight, Thursday 19 April 2018





Paul Chang

Keynote: Avoid the blame game: how blockchain keeps your products on shelves

  • Provide complete supply chain transparency from the point of origin to the end customer
  • Provide quantitative and qualitative attributes for the products leveraging integrated Blockchain, IoT, and Cognitive technologies
  • Ensure the freshness and quality of the products AND be able to prove it
  • Automate business processes and reduce manual intervention
Paul Chang, Global Blockchain Industry Lead, Distribution & Industrial Markets, I.B.M.
Bob Wolpert, Senior Corporate Vice President and President of Logistics Group, Golden State Foods Corp.
Paul Clarke

Keynote: How Ocado is disrupting the future of online grocery retail and beyond

  • A close look into the world’s largest online grocery retailer and its vision for disruptive innovation
  • How has Ocado excelled and now become the most automated and sophisticated solution for online grocery retail in the world?
  • What is Ocado doing to leapfrog itself and build a revolutionary new e-commerce, fulfillment and logistics platform?
Paul Clarke, Chief Technology Officer, Ocado
Tamir Gotfried

Keynote: Discover the 7 steps to building state-of-the-art delivery operations

  • The best practices that can help you achieve logistical excellence across your delivery ecosystem
  • How to streamline your processes, improve operational efficiency and reduce related costs?
  • What methods can you use to provide full visibility and communicate effectively?
  • How to customize customer experiences in order to build long-term loyalty
Tamir Gotfried, General Manager, Americas, Bringg


Panel discussion

Panel: Returns are viewed as a burden and a waste – how can we view them as an opportunity instead?

  • Analyzing ways to treat returned products as an opportunity to grow long term revenue
  • Feeding returned products back into production to realize maximum cost advantages
  • Taking an omnichannel approach to reverse logistics by deploying fully integrated systems that can track online and offline purchases
  • Reselling, remanufacturing and recycling products to reclaim their individual costs
Moderator: Tony Sciarrotta, Executive Director, Reverse Logistics Association
Ryan Holden, Director of Returns and Repair, The Home Depot
Dennis Cohen, Senior Director of Supply Chain, Aaron's Inc
Chuck Johnston, COO,
Joyce Cruts, Director of Supply Chain Operations, Acer Corporation

Sponsorship opportunity available. Please contact Dan Reiss at 646-619-1819 or



Panel discussion

Panel: Ocean Freight - Discussing risk mitigation, comparing ports and exploring best practices

  • Exploring ways to get products imported, off the boat and to the customer in the least amount of time
  • Strategically placing distribution centers near the port to gain an efficient import system
  • Comparing different ports and which would best help streamline the supply chain
  • Discussing best risk mitigation strategies, impact of larger ships and the widening of the Panama Canal
Moderator: John Janson, Global Logistics Director, Sanmar Corporation
Tong Zhu, Chief Commercial Officer & Chief Strategy Officer, The Northwest Seaport Alliance
Chris Logan, Sr. Director Trade Development, BCO Sales, Georgia Ports Authority
Ken Uriu, Business Development Manager, Port Of Long Beach
last published: 22/Mar/18 15:46