2017 CONFERENCE AGENDA - DAY 1

 

Day 1

 
08:00

Breakfast & Registration

 
 

RACE TO THE CONSUMER

 

OMNICHANNEL GROCERY

 
 
Final Mile
08:50

Keynote address: Purposeful innovation at Amazon

  • The key to sustained innovation is being purposeful both in mission and process
  • Understanding the four principles: customer obsession rather than competitor focus; passion for invention; commitment to operational excellence and long-term thinking
  • Innovation, experimentation, and failure—what is the Amazon school of thought regarding this and how they ultimately lead to great development
  • With a particular focus on fulfillment operations and package deliveries, we will explore some of Amazon’s technological innovations and business innovations – some that employed existing internal expertise, others that required invention from scratch
 
Grocery
08:50

Keynote address: Rebuilding brick & mortar - Keeping up with omnichannel demand from consumers

  • Streamlining instore fulfillment using small data analytics
  • Click & collect initiatives catered to the customer experience
  • Selecting B2B & home delivery partners while keeping brand recognition in place
  • Management of eCommerce order picking to keep up with ‘buy from anywhere’ demand
 
 
Final Mile
09:30

Keynote address: The state of home delivery - A benchmark analysis of leading retailers

  • How leading retailers think differently about the value of home delivery to drive revenue growth
  • What home delivery-based customer engagement strategies and tactics create competitive advantage
  • Where are the revenue and service opportunities in the future for home delivery
 
Grocery
09:30

Keynote address: The future of the shopping experience, looking 5 years out

  • How consumer behavior trends have evolved in the past few years in terms of media consumption, device adoption, and why it matters to the grocery experience
  • A look into the new technologies & mediums to advance those trends (bluetooth/connected kitchen, voice, wearables, augmented reality)
  • Implications of these technologies & trends on the importance of personalization
  • How grocers can defend against players like Amazon who are leading the charge in these R&D areas
 
 
10:00

Opening of the exhibition area & Speed Networking

 
 

FULFILLMENT

 

OMNICHANNEL

 

LOGISTICS NETWORKS

 

ACCESSIBILITY

 
 
Final Mile
11:00

Case study: Beyond checkout - Perfecting the post-purchase experience

  • Consumers have 24hour access to brands, leading to enhanced expectations from retailers
  • Expected interaction throughout shopper lifecycle, not only during new product or sales push
  • How to extend your customers brand experience past checkout to deliveries and returns
  • Strengthen loyalty and bottom line through genuine brand interaction
 
 
Supply Chain / Tech & IT
11:00

Case study: Streamlining your supply chain to maximize customer experience

  • Utilizing your supply chain partner’s inventory holding locations to reduce cycle time
  • Partnering with your provider to communicate delivery expectations to the consumer
  • Simplifying complex deliveries to reduce delivery time in the home
Aaron Quiggle, Director of Freight & Home Delivery, ICON Health & Fitness
 
 
International
11:00

Case study: Building a sustainable logistics network

  • Moving beyond the PR value – How can a greener supply chain network really deliver savings
  • Communicating changes to your customer – Set yourself apart from the competition
  • Avoiding bad press while not getting trapped by “Greenwashing”
  • Case Study Example: How Oriflame Cosmetics achieved more while using less
 
Grocery
11:00

Case study: Reducing waste - Imperfect produce and the ugly food revolution

  • Combating hunger and negative effects on the earth by selling the 20-30% of discarded cosmetically unappealing produce grown each year
  • Sourcing produce direct from farmers to keep costs down
  • Upcoming partnerships with major grocers to get ugly produce in stores and reduce food waste
  • Fixed-schedule local deliveries - Pushing back against the same-day, 1-hour time window deliveries flooding the
 
 
Final Mile
11:25

Case study: Stores as fulfillment centers - Bulking up last mile capacity

  • Building out in store fulfillment centers to back Buy Online Delivery From Store (BODFS) capacity for customers
  • Enhancing interconnected retail while relieving pressure on delivery capacity
  • Simplifying the delivery schedule process to ease the process for customers
 
Supply Chain / Tech & IT
11:25

Case Study: Embracing your key markets - A crucial differentiator to unlocking the rising demands of the millennial consumer in the age of on-demand commerce

  • Partnerships. Leverage partnerships (existing or new) to solve the fast, free and convenient proposition
  • Data. Data at the heart of the experience. How data can help deliver accuracy, reliability and predictability as keys to success
  • Transparency. Supply chain transparency as a key to differentiator in higher conversion and customer loyalty
  • Strategy. Setting demand-based strategies, as opposed to a “one size fits all,” to meet the growing consumer expectations
 
 
International
11:25

Case study: Delivery challenges - a case for interoperability

  • Better, faster and at less costs
  • Consumers want to be in control of all deliveries and returns
  • Technology will open the delivery market to new players
  • The EU government wants to create a Digital Single Market
 
Grocery
11:25

Case study: From source to consumer – Tracking seafood through every stop in the supply chain

• Full visibility from catch to table to ensure consumer of food safety
• Tracking boosts accountability in suppliers, and reduces mislabeling of products
• Visibility also boots standards of food packaging and handling, reducing risk of contamination through supply chain process
 

WHITE GLOVE

 

OPERATIONS EFFICIENCY

 

THE AMERICAS

 

PACKAGING & SUSTAINABILITY

 
 
Final Mile
11:50

Panel: The last mile - Winning the customer and protecting your brand in today's omnichannel world

  • Channel agnostic buyers & the omnichannel supply chain – implications for home delivery providers and supply chain networks
  • Critical importance of measuring and managing the customer experience in real time
  • Technology innovations in last mile delivery
  • Final mile as the key to success – explore how last mile delivery (and often installation) of large-format goods into the consumer’s home, is where the hearts and minds of shoppers are won.
 
 
 
Supply Chain / Tech & IT
11:50

Case study: Identifying and addressing change indicators to foster continued operational efficiency

  • Knowing when to audit your operation to compare metrics against competitors
  • Properly cross training your labor force to keep up with business demand
  • Order fulfillment focus – mapping order process, dynamic slotting and up to date system design
  • Strong focus on customer service and communication
  • Tracking KPI measurements in inventory & order fulfillment
 
 
International
11:50

Case study: Mexico, your next eCommerce frontier – What does it take to create a successful cross-border eCommerce strategy?

  • Understanding the Mexican demographic and the current state of online shopping in Central America
  • Developing a strategy that capitalizes on cross-border challenges and creates opportunities
  • Finding the right partners to make sure customers receive their packages
 
Grocery
11:50

Case study: Grocery sustainability - From farm to table

  • Reducing greenhouse gases from agriculture – livestock & fertilizer
  • Package recycling – compost, reusable materials, package pick up
  • Sustainable operations early in the supply chain
  • Food distributed from containers completely eliminating waste before products leave the store
  • No in store packaging
 
 

CLOUD COMPUTING

 
 
Supply Chain / Tech & IT
12:15

Case study: From order confirmation to delivery - Why brands need to rethink customer communications

  • Changing user behavior – traditional enterprises modernizing customer engagement as technology moves forward
  • Modern programmable communications are a must for the retail, travel and logistics industry
  • The pairing of existing customer communications with contextual communication API’s to enable you to deliver the right message, to the right person, at the right time and place
 
International
12:15

Case study: The cross border balance - eCommerce boom and reverse logistics between the US and Canada

  • Spike in Canadian eCommerce market creates increased need for logistical support in a fragmented landscape
  • Pick a partner – Pairing with Canadian shipping partners to ensure supply chain success
  • Reverse logistics – labor and shipping costs of handling Canadian returns to a US based operation
 
Grocery
12:15

Case study: Green packaging - What to use and how to get customer backing

  • Using recyclable packaging material to reduce overall waste – compost
  • Ease of use for consumer
  • Reusable & collapsible freezer packages
  • Strategies to compel consumers to recycle/compost
  • Offering package pick up and impact on bottom line
 
 
Final Mile
12:30

Case study: Creating an effective supply chain strategy to support specialized white glove delivery

  • Integrating the supply chain to maximize margins
  • Role of brick & mortar in this competitive 'omni' world
  • Managing the consumer expectation for acceptable delivery service
 
 
12:40

NETWORKING LUNCH

 
 

ROUNDTABLES

 
14:10

2. Transit speed

Managing the consumers expectations
 
14:10

4. TL & LTL’s

The importance of the “middle mile” and its influence on a superior last mile experience
 
14:10

5. Inbound from Asia

Zone skipping to route small packages for cost effective delivery
 
14:10

6. Creating efficiency

Reduce packaging cost and reach the consumer immediately with morning delivery
 
14:10

7. Setting up a successful white glove delivery operations with outside tips

 
 
14:10

8. Analyzing DIM Weight and accessorial charges – Fully understanding the hidden costs of shipping

 
 
14:10

9. Trending solutions in omnichannel fulfillment

 
 
 
15:00

NETWORKING AFTERNOON BREAK

 

SUBSCRIPTION MODEL

 

MANAGEMENT SYSTEMS

 

FRONTIER MARKETS

 

ALTERNATE DELIVERY MODELS

 
 
Final Mile
16:00

Panel: Subscription revolution - What's holding it back and how big a market share can they take?

  • A subscription for everything – A look into the array of products offered
  • From start to now – dealing with explosive growth and demand on operations
  • Perishables & packaging – time constraints and reducing waste
  • Sample enabled sales – how effective is this method?
  • Fragmented business model – launching on demand service to increase growth and capture the elusive consumer
  • Churn & retention – how to handle cancellation issues and changing policies in the subscription
Moderator: Vijay Khare, VP of Operations and Customer Experience, LE TOTE
 
 
 
Kyle Shen, VP Operations, Gwynnie Bee
 
 
Supply Chain / Tech & IT
16:00

Case study: Growing eCommerce and order fulfillment - Evaluate and implement a new WMS

  • Evaluate space and velocity requirements
  • Project future system needs and scalability for a growing company
  • Create seamless overstock to replenishment to picking
  • Improve pickable inventory forecasting and control
  • Decrease handling costs and increase customer satisfaction through on time fulfillment
 
International
16:00

Case study: Uncharted waters – Supply chain complexity in frontier markets

• Approaching countries such as Vietnam, Cuba & Nigeria
• Forecasting demand, dealing with fluctuating costs, depreciating currencies and SKU availability
• Balancing paper flow and IT systems in countries with poor information technology infrastructure and management
• Considerations of counterfeit goods and parallel imports
• Fragmented markets - companies struggling to achieve economies of scale on both the retail and supply side
 
Grocery
16:00

Case study: Scaling click & collect beyond the store

  • Grow your click and collect reach
  • Cost effective alternative to Home Delivery
  • Allow your customer to pick up there groceries where they want to pick them up
  • Deliver in bulk to the unmanned fully automated facility
  • Allow customers to pick-up ambient, chilled and frozen grocery items
  • Configurable to meet requirements
 
 
Supply Chain / Tech & IT
16:25

Case study: Building out while reigning in – DTC push to foster sales while keeping a sustainable business model

• Keeping costs and carbon emissions down while expanding
• Investing in innovative tech – WMS, automation to manage inventory from receipt to fulfillment
• Enhancing DC capability to support multichannel sales and avoid running out of merchandise
 
International
16:25

Case study: Globalization in the supply chain with the demand of an omnichannel world

• Gaining more access to supply chain operations when inbound inventory comes from multiple global DC’s
• Using systems solutions to facilitate end to end collaboration
• Visibility for all channels in the global supply chain process to better anticipate transit delays and inventory issues before they impact demand
 
Grocery
16:25

Case study: Refrigerated lockers - Customer convenience reshaping click & collect

  • Buy online pick up in locker (BOPIL) – Customers can shop online and get food at their convenience
  • Refrigerated - Order online and pick up at high traffic areas while food stays fresh
  • Tech connection – notification to your mobile once order is ready for security of products
  • Payment systems – Cards, RFID, coins
 
 
 

SUPPLY CHAIN EXCELLENCE

 
16:50

Keynote address: Neiman Marcus omnichannel heritage - from early pioneer to world class luxury retailer

• Original omnichannel model – catalogue and service model allowed the easy switch to eCommerce
• Leveraging non-traditional delivery ahead of the curve – delivering to urban markets on demand
• Emergence into furniture – catering the high end service to the furniture market
• What's next in omnichannel supply chain - the continued pursuit of excellence in a changing retail landscape
 
Jeff Brady
17:20

Chairperson's Closing Remarks

 
Jeff Brady, Director of Transportation & Logistics, Harry and David
 
 
18:00

Networking Drinks Reception

 
last published: 13/Mar/17 16:55 GMT