Day One - Tuesday, 28th March 2017

 

Home Delivery World Europe 2017 Day 1

Opening Keynote Plenary

Oisin Lunny
09:00

Opening remarks from Organisers and Chair

Ms Valeria Dominguez
09:10

The New Luxury

•    High-end retailing; are their different expectations from delivery?
•    The importance of the availability of the entire catalogue via mobile and computer
•    Delivering in 24h or same day to encourage impulsivity 
•    Success of Adolfo Dominguez, with the help of logistics partners in ensuring seamless order fulfilment
Panel discussion
09:35

Panel discussion: What will “free” delivery look like in 2020?

•    What should free delivery be dependent on?
•    Where does the cost of free delivery sit?
•    What are customers’ preferences and expectations relating to free or speedy delivery?
•    What is the future for subscription models for free delivery packages?

10:20 Networking refreshments, speed networking and exhibition visit

Improving Customer Experience through Technology and IT solutions

Last mile delivery and customer experience

Cross border commerce

11:35

The Last Mile: The big next step in optimisation - Addressing

  • Is addressing keeping pace with the progress seen in mapping and routing software?
  • What cost and CX opportunities are there in defining precise pick up/drop off points?
  • How can you win new clients by giving their end-customers even more control of delivery?
11:35

Expectations of “Millennial” consumers regarding the online shopping experience

•    Why Millennials as a target market segment?
•    What have others said about them?
•    What is our research about?
•    What have we found so far?
•    What are the implications for online retailers and delivery service providers (DSPs)?

 
11:35

Interactive workshop

Detailing the ins and outs of cross-border commerce and the infrastructure required to successfully operate across international borders. Edward will also be on-hand to answer your questions relating to launching international operations.
Topic to be covered include:
•    Pinpointing profitable opportunities for your product line 
•    Choosing reliable, cost-effective delivery and returns options
•    Considering international cultural norms
•    Differing delivery requirements internationally
•    Regulatory considerations
•    Selection of the right payment service or paygate
•    International delivery do’s and don’ts
•    Case studies from cross border winners and losers

 
11:55

Cloud-based fulfilment services; what are the benefits for the customer?

•    Looking towards your made to measure ecommerce solution
•    Cost benefits in the long term
•    Quicker, more accurate fulfilment 

 
11:55

Customer shopping habits; how and why they are using the high street verses digital channels

•    How shoppers habits are changing
•    The customer understanding of omni-channel
•    Getting the customer experience right in delivery

 
12:15

The Intelligent Enterprise: Real-time data big time returns

  • Tomorrow is coming faster today, the gap is closing fast
  • The experience economy has arrived
  • Enabling better outcomes
Paul Norford, EMEA Product Manager, Zebra Technologies
12:15

Not Invented Here: Applying supply chain best practices to Omni-Channel fulfillment

  • Keeping your eyes on the customer, not the computer
  • Use Directed Work to deliver from the store to the front door
  • Customers as a vocation – Building deep customer relationships through personal delivery
James Hendrickson, Sr. Product Manager, Honeywell

12:35 Networking lunch

Plus join a Women in Logistics working lunch discussion
“How to improve diversity in home delivery logistics”
Led by: Jane Green, Independent Supply Chain and Logistics Consultant
Jane Weaver, Business Consultant and former CEO, AYS Logistics
round tables
14:00

Roundtable Discussion Sessions

Participants will be invited to sign up to their table of choice
 
  • 1. International operational strategies for an online retailer
  • Irene Vozzi

    Irene Vozzi, Director of Operations, Teespring

  • 2. Delivering internationally to the UK and successfully targeting British consumers
  • Jiri Maly

    Jiri Maly, International Growth Support, alza.cz

  • 3. Getting the logistics of a subscription model right in the final mile
  • Mr Thomas Parrott

    Mr Thomas Parrott, Vice President, UK Operations, Beachbody United Kingdom Llc

  • 5. Balancing the drive for an improved customer proposition with commercially viable cost to serve level
  • Mr Jim Hartshorne

    Mr Jim Hartshorne, Vice President of Operations - Retail, DHL Supply Chain

  • 6. Pack volume and velocity; how to increase profitability
  • Mr Gavin Ashe

    Mr Gavin Ashe, Managing Partner, Kite Packaging Ltd

  • 7. Click & Collect’s Crash Course: What’s next for retail’s latest trend?
  • Mr Jon Walkington

    Mr Jon Walkington, VP, Real-time Retail, Apex Supply Chain Technologies

    15:00 Networking refreshments and exhibition visit

    Warehousing management

    Click and Collect operations

    Delivery Disruptors

    15:45

    Internet of Things and the connected store; how can you take advantage of disruptive technologies to improve sales?

    •    Augmenting your connected store
    •    Enabling real-time information through IoT technology
    •    IoT deployments helping end-to-end visibility
    15:45

    Next generation click and collect for the new wave of shoppers; how can it remain fit for purpose?

    •    The second-best choice but set to remain as the free option?
    •    Should seasonal pressure points be forcibly removed?
    •    What will the alternatives of the future be?
    15:45

    Delivery Disruptor Pitches

    Four of the most up-and-coming home delivery companies have their chance to pitch their innovative product or innovation, and answer your questions on their business model, chances for collaboration and more, including:
    How AI is already revolutionising the supply chain and last mile delivery, with Satalia
    Welcome to the on-demand future. Population:YOU!, with Stuart
    Rock-pocket - a revolution in packaging design, with Rock Solid Packaging Limited
    The future of supply chain: Robotics & automation, with GreyOrange
     
    16:05

    Reinventing retail distribution network strategies to meet the demands of omnichannel

    •    What are the pros and cons of using distribution centres to replenish both stores and also fulfil e-commerce orders 
    •    How to take warehouse automation to the next level, including a focus on packaging and customer proposition
    •    The importance of Flexibility in the design of your eCommerce fulfilment solution 
    16:25

    Real-Time Retail: How Click & Collect success starts & ends with mobile devices

    • Why retailers have often been unable to meet rapid consumer demand for Click and Collect
    • How mobile technology reaches through from the consumer to the supply chain and beyond
    • Why this critical technology ‘link' currently isn’t being managed successfully
    16:25

    Maximising the click and collect customer experience – with lockers

    •    How can retailers capitalise on and integrate a locker system
    •    Overcoming the millennial challenge of lower store footfall
    •    How big, where, how many and reclaim of uncollected parcels – getting the logistics right
    16:25

    Understanding and preventing behavioural returns in fashion e-commerce

    • Managing increased operational complexity of increasing alternative fulfilment options in a profitable manner
    • Segmenting your customers and aligning this insight with your supply chains
    • Delivering a better and more cost efficient service to customers

    16:45 Closing keynote plenary

    Panel discussion
    16:50

    Panel Discussion: Collective working and collaboration across the retail supply chain; is it to the supply chain and customer advantage?

    •    The future for carriers working individually; what could be gained from collaboration?
    •    What would consignment coordination look like?
    •    What do retailers expect?
    •    What is the regulatory outlook for enforced consolidation?
    •    What are customers’ expectations; what levels of collaboration would be to the customer’s advantage?
    •    Building service networks, asset sharing or joining a Strategic Delivery Alliance; what is the future?
    Jonathan Pilbro, Vice President, Business Development - UK Retail, DHL Supply Chain
    last published: 27/Mar/17 17:35 GMT