Event Overview


The advisory board has worked hard to determine the best topics for this year’s programme, which features expert speakers from across operations, supply chain, logistics and fulfilment roles from leading European retailers, ecommerce brands and 3PLs.

Keynote plenaries

Keynote Presentation: The New Luxury
Valeria Domínguez, Corporate Director eCommerce and Omnichannel, Adolfo Dominguez

Keynote Presentation: Big data and analytics in delivery; surprising your customers 
Thoryn Stephens, CDO, American Apparel

Keynote Presentation: Improving your customer experience through a flawless end-to-end delivery journey
Paul Jackson, General Manager of Large Item Home Delivery, Argos

Plus panel discussions, addressing:
What will “free” delivery look like in 2020?

Collective working and collaboration across the retail supply chain; is it to the supply chain and customer advantage?

Immediacy of delivery; to what extent will it be the next disruptor?

With panellists from Dreams, Hotel Chocolat, Lego, Ocado, Quiqup, Transport for Greater Manchester, and more

Attendees also have the choice of focused sessions on 

Last mile delivery and customer experience

Click and Collect operations

Improving customer experience through technology and IT solutions

Retail distribution strategies

International delivery and cross border ecommerce

Food delivery

Including case studies and presentations, featuring John Lewis, Post Office, Sainsbury’s, to you at Asda, and more

Roundtable discussion sessions including topics such as: 
International operational strategies for an online retailer
Challenges in cross-border delivery
Click & Collect’s Crash Course: What’s next for retail’s latest trend?
Online food delivery – a changing operating model for changing customer needs
How to survive the logistic nightmare in a start-up delivery business
Moderated by representatives from Apex Supply Chain Technologies, BeachBody, FLOWERBX and more

Plus: four of the most up-and-coming home delivery companies will be given the chance to pitch their innovative product or innovation, and answers your questions on their business model, chances for collaboration and more