Event Overview


The advisory board has worked hard to determine the best topics for this year’s programme, which features expert speakers from across operations, supply chain, logistics and fulfilment roles from leading European retailers, ecommerce brands and 3PLs.

Keynote plenaries

Keynote Presentation: The new luxury for multichannel and logistics: optimising customer experience with multi-channel delivery
Valeria Domínguez, Corporate Director eCommerce and Omnichannel, Adolfo Dominguez

Keynote Interview: Time Critical Fleet Management: Lessons to be learnt from Ambulance services
Trevor Thompson, Head of Fleet, South Central Ambulance Service NHS Trust

Keynote Presentation: Big data and analytics in delivery; surprising your customers
Thoryn Stephens, CDO, American Apparel

Plus panel discussions, addressing:

Collective working and collaboration across the retail supply chain; is it to the supply chain and customer advantage? 

The future of free delivery

The disruptive nature of immediacy of delivery

With panellists from Lego, Wiggle, Dreams, Henchman, Flubit.com, Transport for Greater Manchester, and more

Attendees also have the choice of focused sessions on 

Last mile delivery and customer experience

Click and Collect operations

Improving customer experience through technology and IT solutions

Returns and reverse logistics

International delivery and cross border ecommerce

Food delivery

Including case studies and panel discussions, featuring Ocado, Charles Tyrwhitt, Tesco, Pronto, White Stuff and more

Roundtable discussion sessions including topics such as: 

Getting the logistics of a subscription model right in the final mile

Fashion e-commerce delivery: customers’ expectations in delivery time 

Click and collect – how good is it in reality?

Delivering internationally to the UK and successfully targeting British consumers

Online food delivery – a changing operating model for changing customer needs

Moderated by representatives from Sainsbury, BeachBody, PostOffice, Apex Supply Chain Technologies and more

Plus: six of the most up-and-coming home delivery start-ups will be given the chance to pitch their innovative product or innovation, and answers your questions on their business model, chances for collaboration and more