e-Commerce & Payments World Asia 2012

e-Commerce & Payments World Asia 2012 ›

Ron Kaufman - The Service Leadership Workshop (Friday 27th April 2012) ›

last modified: 08 May '12

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08.00

Registration

08.50

Chairman's opening remarks

Mr Baldeep Gill at e-Commerce & Payments World Asia

› Mr Baldeep Gill, Director, The Asia Pacific Consulting Group

e-Commerce Strategies

09.30

Case Study: How RS Components drives online revenues through social and digital marketing integration

Mr Marcelo Wesseler

Marcelo Wesseler joined RS Components as Head of e-commerce in early 2010. He oversees the e-commerce business in Asia Pacific, including key markets such as Australia,China and Japan. Mr Wesseler has more than 13 years of international experience...

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› Mr Marcelo Wesseler, Head of eCommerce - Asia Pacific, RS Components

10.00

Panel: Transforming your business model with the burgeoning e-commerce opportunities

Mr Devashish Saxena

Devashish Saxena - SVP, Global eCommerce Strategy and APAC Marketing Director Devashish is the Regional Marketing Director APAC for element14. Part of Premier Farnell plc (“Group”), element14 is the industry’s only fusion of commerce and community...

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Mr Marcelo Wesseler

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Moderator:

Achieving fine balance of traditional selling and e-commerce
Formulating a customer-centric business model to achieve fulfillment
What works, what doesn’t, and what to adopt

› Mr Devashish Saxena, SVP - Global Commerce, element 14
› Mr Marcelo Wesseler, Head of eCommerce - Asia Pacific, RS Components
› Mr Baldeep Gill, Director, The Asia Pacific Consulting Group

10.45

Morning refreshments & exhibition opening and tour

Enhancing Consumer e-Experience

11.45

Case Study: Capitalizing on consumer insights to create compelling customer banking experience

Ms Richa Goswami

Richa Goswami joined Standard Chartered Bank on 22 September 2009 as the Group Head of Customer Value Proposition and Strategy for Personal Banking and Distribution Channels. In this role Richa was instrumental in laying down the strategy for the...

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Consumer Insights that drive innovation and customer experience
Creating compelling experiences across all customer touch points
Innovate or become irrelevant: The new reality facing banks

› Ms Richa Goswami, Global Head of Next Generation Banking, Standard Chartered Bank

12.15

The Rise of the Value-Conscious Shopper - How to Excel in the New World of Deal-Hunting

Mr Pawoot Pongvitayapa

Pawoot Pongvitayapanu, or Pom, is the Managing Director of TARAD.com, Thailand’s largest e-commerce company. Pongvitayapanu founded TARAD.com in April 1999, and since then TARAD.com has become a major provider of innovative and integrated...

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How has the online shopping landscape changed over the past 12 months with new innovative deal-breaking customer engagement?
What is the value-conscious shopper really looking for?
Emerging value-driven business models - Who's doing it well and where to start