Contact Centres World Africa 2012
20 - 23 August 2012,
Sandton Convention Centre, Johannesburg, South Africa, South Africa
Sandton Convention Centre, Johannesburg, South Africa, South Africa
Performance excellence for Contact Centres in Africa
Africa’s largest event focused on call centre excellence for enterprises
Technology moves fast, and companies need to find the most cost effective solutions for their business objectives. Quality of service and performance are still key issues driving this industry, and companies need to know how to do this better!
Contact Centres World Africa promotes the development of call centres in Africa and is the place in where business is done.
The two-day agenda will provide an unrivalled learning experience, with case studies and keynote addresses from leading enterprises in Africa.
5 reasons why you should sponsor or exhibit at Contact Centres World Africa 2012
Contact centres World Africa 2012 is the most effective way for you to:
- Source new clients and grow your profits in Africa
- Position your company as a market leader - maximise your brand exposure
- Showcase new applications to a targeted audience
- Network with key decision makers
- Receive firsthand knowledge into the needs of this solutions hungry sector
Who should attend:
- Head of Contact Centre
- Head of CRM
- Customer Services Manager
- Head of Loyalty
- Help Desk Manager
- Head of Communications
- CIO, CTO, CFO
- Head of Communications
- Marketing Director
- Sales Director
Who should sponsor:
- Contact Centre Infrastructure
- CRM Solutions and Customer Analysis
- Business Intelligence
- Business Continuity and Disaster Recovery
- Help Desk Solutions
- HR & Recruitment
- Outsourced Contact Centre Solutions
- Consultants and Legal
- IT Service Management
- Telephony – VoIP, IVR
- Workforce Management
Which industries should attend:
- Banks and Finance
- Airlines
- Government
- Telcos and IT
- Leisure and Travel
- Transport and Cargo; Freight companies
- Outsourced Call Centres
