David James has over 30 years’ experience in the telecoms and IT industry. He leads Ovum’s team of analysts specializing in the wholesale telecoms market. He and his team research, analyze, report, forecast, and advise clients on developments and strategies in the wholesale market across the globe. David is also interested in the effective application of telecommunications to improve customer service and business efficiency.
David has been a member of Ovum’s wholesale research team since 2003 and has led the team since 2005. In this time he has led research into the strategies of leading players in the wholesale market, devised forecast models for a variety of wholesale services, and undertaken studies on a variety of aspects of wholesale telecoms. These include wholesale customer segmentation and service portfolios, wholesale customer interaction strategies, and the implications of the rapid migration to all-IP network architectures. David has spoken at and chaired seminars, briefings, and conferences on a range of wholesale telecoms subjects around the world. He has also completed a variety of client engagements and consulting assignments focused on the wholesale telecoms market.
Prior to joining the wholesale research team, David worked in Ovum’s Consultancy group on a variety of bespoke client projects. Before joining Ovum in 1999, David worked for Logica, Kingston-SCL, and Aspect Telecommunications.
David has a Computing Science degree from Imperial College London and an MBA from Strathclyde Graduate Business School.