Kamal Hingorani | Senior Vice President & Head InFlight Services and Customer Experience

Kamal Hingorani, Senior Vice President & Head InFlight Services and Customer Experience, SpiceJet

Kamal Hingorani currently serves as Sr. Vice President & Head InFlight Services and Customer Experience at SpiceJet. 

Prior to the above role, Kamal has served at SpiceJet for seven years, in varied roles – SVP & Head Ground and Airport Services (3 years); SVP & Head Global Sales, VP Marketing & Planning (4 years). 

With over 30 years of experience in the aviation and travel industry, in areas as diverse as Operations, Sales, Marketing, Strategy and Network Management, he has held leadership positions with international airlines – SriLankan, Kuwait Airways and Gulf Air, besides multinational travel companies, Kuoni and ITC Travel House. 
He is on the Board of SKAL, serving as International Councilor India. 

Kamal studied Executive General Management at the Indian Institute of Management Bangalore. He did his Post-Graduation in Business Management, and is a Science Honors graduate from Delhi University. 

About SpiceJet: The 2nd largest budget carrier in India, with 15% market share of Domestic traffic. Currently operates 300+ daily flights to 42 destinations, with 43 aircraft (29 B737-800/900 and 14 Bombardier Q400). Has recently won the title of “India’s favourite airline”, having achieved a PLF of over 90% for every single month over the last one year.


Aviation Show MENASA 2017 day 1 @ 14:50

Interview: LCC’s: Driving success with ancillaries

  •     Offering a “no frills” service with unbundling 
  •     Becoming a ULCC with “bare fares”
  •     Allowing more personalisation with package flexibility 
  •     Unbundling the traditionally free items

Aviation Show MENASA 2017 day 2 @ 14:20

Connectivity: the road to exceptional in-flight experience

  •     Connecting customers to the plane services  
  •     Developing mobile synchronisation and pairing 
  •     Engaging with the device explosion to increase available content o    “Bring your own” content o    Amazon prime o    Netflix  

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