CONFERENCE AGENDA

Dubai, 13 - 14 November 2018

Schedule

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Nov 1209:00
Conference pass

The future for aviation in Africa in a single, connected sky

Africa Briefing Day
  • Working, following and strategising under one common regulatory framework
  • Facilitating positive change in Africa’s aviation industry – looking to partnerships and connectivity
  • Exploring the opportunity and reach of new routes and destinations
  • Preparing for growth and aligning infrastructure requirements
  • Committing to SAATM, African Union’s Africa 2063 and pan-African integration and intra-continent development
  • Competing vs collaborating with local, western and worldwide airlines
Nov 1209:30
Conference pass

Panel: A view from the regions: reacting to industry opportunities, challenges and threats

Africa Briefing Day
  • Looking to the views and challenges met by different geographical regions
  • Attracting, accommodating and engaging all passengers
  • Reaching the large youth population, assisting harder to reach passengers and appealing to international travelling millennials
  • Embracing digital innovations in travel technology
  • Evading cyber threats, crime prevention, protecting systems and data
  • Responding to wider industry risks and understanding the consequences
Nov 1210:00
Conference pass

Returning to profitability: connecting Africa with larger fleets, wider routes and extended network development

Africa Briefing Day
  • Facilitating business travel: connecting neighbouring cities and integrating global hubs
  • Increasing traffic and reducing costs business-wide
  • Tapping into the sky-high potential within the emerging African markets
  • Developing infrastructure to keep up with the growing economy and passenger numbers
  • Overcoming regional specific challenges: fuel cost, currencies and competition
Nov 1211:20
Conference pass

Integrating technology: innovating with world class technology

Africa Briefing Day
  • Exploring the capabilities of tech for both airlines and airports in Africa
  • Improving customer satisfaction and loyalty with personalised tech
  • Adopting biometrics to airport procedures for improved systems, safety and speed
  • Using technology to streamline operations, cut costs and react to the increasing pace of change
  • Building partnerships for innovation with the wider travel ecosystem: weighing opportunities vs costs
Nov 1211:50
Conference pass

Sidestepping traditional distribution and customer experiences: modernised and mobile

Africa Briefing Day
  • Using mobile technology to facilitate check in, boarding, travel updates and personalised communication
  • Enabling all passengers with flexible, digital cross border or offline payment capabilities
  • Ensuring wider prosperity and accessibility with innovative distribution models adding supermarkets
  • Establishing a customer centric, personalised strategy with mobile
  • Collecting and analysing big data for personalised offers, upselling ancillaries, dynamic pricing and order management
Nov 1212:10
Conference pass

Modernised marketing: achieving success with digital tools

Africa Briefing Day
  • Developing robust marketing arrangements and social media strategies
  • Integrating digital marketing technology and automated marketing capacity for wider reach and maximum conversion
  • Harnessing change with innovation in marketing: discovering interactive airport marketing and running campaigns through multiple channels
  • Reaching a new, pan-African consumer base with innovative marketing tools and outlets
Nov 1212:30
Conference pass

Connectivity and IFE: a transformative revolution

Africa Briefing Day
  • Taking inflight entertainment to the next level for enhanced passenger experiences
  • Supporting the application of connected digital systems for African LCCs, FSCs and hybrids and keeping up with advanced airlines
  • Acclimatising to the expectations of both the contemporary and future traveller: appealing to the millennial generation
  • Strategising effective IFE implication methods, integrating immersive AR and VR technology and supporting BYOD
  • Evaluating spend vs ROI: impact on bottom lineEnquire now to sponsor this session
Nov 1212:50
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ROUNDTABLES

Africa Briefing Day
1. Payment processing: booking in an era of tech enabled distribution
2. Improving safety with tech
3. Harnessing globalisation: reviewing the opportunities in African markets
4. Marketing ancillary revenue opportunities: securing pricing premiums
5. Retailing to travel agents: establishing mutually lucrative partnerships
6. Recruiting talent in IT
7. Integrating Chatbots: exploring benefits to the aviation industry
Nov 1214:30
Conference pass

Developing regional LCCs in Africa: connecting the continent and making commercial sense

Africa Briefing Day
  • Challenges of launching and executing business in new, unpredictable markets
  • Turning the ‘unflown’ and non-flyers into passengers
  • Revitalising the continent’s transport system with affordable, low cost travel
  • Connecting mid-sized cities directly and integrating cost-conscious corporate bookings
  • Reviewing accessible booking and payment processes
  • Evaluating one-way pricing and mix and match itineraries and meeting the requirements of a fluid consumer base
  • Overcoming challenges with digital capabilities
Nov 1214:50
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Surviving a competitive market place: establishing a sound customer base

Africa Briefing Day
  • Achieving profitability with innovative, forward thinking business models
  • Analysing LCC vs FSC vs hybrids mapping out the competition
  • Flying past the perceived airlines of choice
  • Offering premium products from premium cabin, food and beverages and seat selection
  • Establishing attractive frequent flier programme and building loyalty in price sensitive markets
  • Weighing comfort with flexible price points: attracting every passenger
Nov 1215:10
Conference pass

Achieving success with ancillaries

Africa Briefing Day
  • Reviewing opportunities in onboard selling
  • Catering for the demands of the growing middle classes
  • Upselling ancillary products pre, during and post flight
  • Expanding sales across all channels and touch points
  • Maximising efficiency with automation and data analysis
  • Turning increasing demand and growing revenue into widespread overall profitEnquire now to sponsor this session
Nov 1216:00
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An infrastructure upgrade: efficient provision for airlines and airports

Africa Briefing Day
  • Building the enabling infrastructure to:o cope with increasing air travel demando fight competition from western carrierso react to changing consumer behaviours
  • Effectively establishing trans African routes and connecting cities with expanded fleets
  • Implementing sound technological infrastructure in the air and on the ground
  • Employing the infrastructure for steady journey flow, ease and customer centricity: smart signs, beacons, automated technology
Nov 1216:20
Conference pass

Accommodating and adopting effective IT infrastructure: data and analytics

Africa Briefing Day
  • Evaluating the methodologies and processes for big data collection and analysis
  • Reaching optimal personalised experiences across the end to end customer journey with real time and collected data
  • Embedding business wide cyber security strategies
  • Utilising data to limit disruption, manage flight efficiency and monitor fuel usage
  • Equipping workforces with qualified human capital for measurable success

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Nov 1309:00
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Keynote: Expanding the world of travel with innovation: the future of a global industry

Keynotes
  • Envisioning the travel industry of the future
  • Responding to the wider global trends impacting the future of travel:o The political and economic environment: regional and internationalo Technology: innovation and disruptiono Passenger demographicso The price of oil
  • Reacting to the new wealth of business opportunities obtainable by innovation implementation
  • Executing a hybrid business structures: focusing on uninterrupted, consistent travel and consumer personalisation with techReserved for Sir Tim Clark, President, Emirates
Nov 1309:20
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Keynote Panel: The traveller of tomorrow: adapting to a new customer journey

Keynotes
  • Examining the expectations of the future traveller: flow, ease, personal and customer centricity
  • Building a platform to be successful in an increasingly competitive market
  • Forming a balance between channels: cooperation vs competition
  • Reaching new consumers with new channels, formats and technologies
  • Appealing to every customer: seamless discovery and conversion
  • Facilitating increased customer loyalty, better operating performance and securing greater revenue at lower costs
Stefan Pichler, Chief Executive Officer, Royal Jordanian
Kjeld Binger, Chief Executive Officer, Airport International Group - A.I.G.
Aimen Al Hosni, Chief Executive Officer, Oman Airports
Nov 1309:40
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Keynote: Disruptive, innovative business models: the age of unicorns in travel

Keynotes
  • Learning from success of the digital sharing economy: reinventing wider business models with digitisation
  • Evaluating how far travel technology disruptors will complement or compete with existing travel players
  • Understanding the shift in consumer dynamics and how to thrive in the passenger travel market of the future
  • Accommodating peer to peer travel experiences for consistent booking flows
  • Promoting startups: partnering with the evolving startup ecosystem
Nov 1310:00
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Keynote: Transforming the future of travel: accelerating the digital process

Keynotes
  • Connecting the entire travel ecosystem to enhance customer experience, obtain revenue, cut costs and protect profit
  • Making strategic business decisions based on using global travel market trends and collected data
  • Refining business processes and practices with technology
  • Examining the opportunities of complete connectivity across the travel networkReserved for platinum sponsor
Nov 1311:20
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Panel: Competitive positioning: reaching new regions and establishing new routes

World Low Cost Airlines Congress
  • Accessing new frontiers in the sky
  • Where are the prominent emerging destinations for 2019 and beyond?
  • Ensuring long-term prosperity by accessing wider geos
  • Reacting to shifts in global borders and boundaries
  • Partnering with secondary airports for lower costs
  • What lies ahead for LCCs in the MENA region
Chadi Abou Daher, Director of Customer Services, Middle East Airlines (MEA)
Bharath Mahadevan, India's Head, Scoot
Nowel Rfanyu Ngala, Commercial Director, ASKY Airline
Nov 1311:20
Conference pass

Panel: Merging the physical and digital world: strategic automation

AI-viation
  • Examining customer facing robots, drone tech, self-driving baggage vehicles and automated gates
  • Adapting to potential challenges including passenger and crew acceptance and usage
  • Weighing up the benefits and reviewing cost implications
Sudeep Ghai, CCCO, flyadeal
Hector Tato Montanez, VP Commercial, Seaborne Airlines
Andrew Pyne, Chief Operating Officer, MEGA Maldives Airlines
Nov 1311:20
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Panel: Arriving at customer centricity

AirXperience
  • Leaving being the ‘product-centric’ model
  • Reacting to industry disruptors
  • Transforming business distribution strategies to bridge the gap between airlines, airports and passengers
  • Utilising customer data as an enabling tool
Capt N P Puri, Chief Operating Officer, Wataniya Airways
Narudh Cheramakara, Director of Market Development, Nok Air
Nov 1311:40
Conference pass

The low-cost upgrade: taking LCCs to the next level

World Low Cost Airlines Congress
  • Supporting ‘ultra-long routes’ through fleet and network expansions and new partnerships
  • Cost vs comfort: what is really important for the next generation passenger?
  • Maintaining competitive cost structures in challenging economic environment
  • Reviewing traditional ancillaries and new trends e.g pay as you go upgrades
  • Ensuring maximum ROI
Daniel Kerrison, Vice President- Inflight Product, flydubai
Nov 1311:40
Conference pass

Rise of the robots: humanised computing for passenger centricity

AI-viation
  • Embracing industry-wide robotic capabilities
  • Accompanying human intelligence with robo
  • Evaluating the impact of the emotionalisation of robotics on overall consumer experiences
  • Who are the airlines and airports doing this well?
  • Keeping human interaction: what should remain customer facing?
Zhihang Chi, Vice President and General Manager for North America, Air China
Nov 1311:40
Conference pass

From personalisation to individualism: lessons for the first-class retailer

AirXperience
  • Selling across generations and meeting the needs of individual clients
  • Exceeding expectations with new systems and processes
  • Building brand loyalty through digital retailing
  • Investing in a personalised experience for each individual throughout the entire passenger journey
Ilza Xhelo, Commercial Director, Ernest Airlines
Nov 1312:00
Conference pass

Differentiation strategies and managing passenger expectations

World Low Cost Airlines Congress
  • Avoiding financial loss and minimising impact on customer satisfaction
  • Exploring the premium economy and basic economy products: impact on bottom line
  • Leveraging strengths and opportunities on ancillaries and dynamic pricing
  • Attracting passengers in highly competitive markets
  • What will LCC passenger experience look like in the future?
Ali Al-Hamdany, Chief Executive Officer, Fly Baghdad
Nov 1312:00
Conference pass

Unrivalled mobile experiences from curb to gate to destination

AirXperience
  • Combining the user-level customer intelligence with mobile for seamless customer journey
  • Adapting to mobile check in, boarding passes, luggage tags, wayfinding options
  • Delivering ‘need to know’ messages across mobile platforms pre, during and post flight
  • Creating ‘in-the-moment’ mobile experiences to meet the needs of passenger, foster loyalty and grow and add business
Lars Redeligx, Chief Commercial Officer and Speaker of the Board, L.S.G. Europe
Nov 1312:10
Conference pass

The ‘hybrid’ model: propelling the aviation industry

World Low Cost Airlines Congress
  • Investing in technology to support hybrid business structures and choosing compatible technology partners
  • Devising code sharing partnerships for increased revenue and managing fuel spending
  • Reacting to legacy carriers implementing basic economy on domestic routes
  • Identifying market opportunities for the hybrid model – where are the emerging destinations to be reached? Reserved for sponsor
Nov 1312:10
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An automated airline: accessing and adopting advanced automation

AI-viation
  • Assessing opportunities for automation across passengers, crew and ground and maintenance staff
  • Boosting conversions, adapting pricing and predicting fuel prices with automation and AI
  • Utilising automation for flight disruption management
  • Looking to the future of automation, AI and airlines:o Airborne AIo Pilotless planeso Automated ordering systemsReserved for sponsor
Nov 1312:10
Conference pass

Interior innovation: the cabin experience for the future passenger

AirXperience
  • Recognising the ‘standard’: differentiating between classes
  • Meeting the needs, demands and desires of the next generation passenger
  • Balancing comfort, cost and experience
  • Embedding next-level facilities to support ultra-luxury and hyper-connectivity: suites, augmented reality in IFE etc.Reserved for sponsor
Nov 1312:20
Conference pass

Roundtables

Keynotes
Accommodating and encouraging travel for business
Adopting NDC: weighing the benefits
Cutting edge commerce: enabling global, cross channel bookings and payments
Youvraj Seeam, E-Sales & Product Manager, Commercial (E-Commerce), Air Mauritius Ltd
Facilitating complete airline to airline connectivity
Sanjay Sharma, Transformation Lead, Emirates
Fighting flight delays with blockchain: from failure and frustration to financial benefit
Session led by: axa-partners
Fusing the best of human and technical capabilities: air traffic control
Nurturing passengers from first time flyer to elite loyalty status
Manish Yadav, Instructor & Member, International Air Transport Association (IATA) | Assistant Professor (Aviation), Modern College of Business & Sciences, Oman
Reaching the waiting passenger: maximising the retail opportunities
Issam Hilal, SUPERVISOR AIRPORT SERVICES, Emirates
Saving pay-out costs on damaged/lost baggage and making commission at same time
Linda Reyes, CEO, International Baggage Insurance
Session led by: international-baggage-insurance
Weighing up data privacy again surveillance
Nov 1314:20
Conference pass

Panel: Disruptive tech: accommodating innovation in airports

Airport.EX
  • Evaluating overall airport performance: where is the space for improvements?
  • Avoiding operational difficulties by accommodating technological tools
  • Understanding the capabilities of technological disruption: how embracing technology assists to achieve business goals
  • Building reliable, seamless paths on the ground from check in to take off
Murat Demirbilek, VP Ground Operations, Pegasus Airlines
Nov 1314:20
Conference pass

Panel: Maximising revenue margins with mobile

Aviation IT Show
  • Prioritising mobile to grow commercial potential
  • Utilising mobile for direct passenger interaction on: flight status, baggage related communication
  • Capitalising on the increasing influence of mobile as an enabling revenue tool
Ibrahim Ugur, SVP Information Technology, Strategic Projects, Turkish Airlines
Dinesh Hapuarachchi, Manager Revenue Management, Air Djibouti
Nov 1314:20
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Panel: The global market: journeying beyond the hub city

Aviation Marketing
  • Reaching and advertising beyond an airline’s original hub
  • Accumulating and applying behavioural customer data for maximum exposure
  • Establishing a tailored online presence through traditional and alternative channels
  • Coordinating strategy with airport and airline robotics and AI
  • Evaluating outperforming campaigns and channels
Barry Moroney, Head of Middle East, TINT
Kim Thipe, Vice President Marketing, South African Airways
Nov 1314:40
Conference pass

The redesigned terminal: optimising operations

Airport.EX
  • Using technology, data and algorithms for accurate predictions
  • Reducing congestion with interactive signage
  • Upgrading retail spaces with digital: mobile, smart beacons, IoT, AR and payments
  • Deciding what should be completely removed from the airport experience
Nick Jones, Head of Forecasting, Dubai Airports
Nov 1314:40
Conference pass

Preparing for a future of ‘self-service’

Aviation IT Show
  • Encouraging a self-service environment along the travel chain
  • Managing both infrastructure AND passengers effectively
  • Investigating pre-airport options
Emre Kunt, VP Infrastructure and Operations Information, Turkish Airlines
Nov 1314:40
Conference pass

Generating personalisation with digital

Aviation Marketing
  • Using personalisation in marketing for further growth
  • Constructing mass personalisation strategies, what are the outperforming elements?
  • Combatting current challenges and projected complications
  • Understanding the desires and preferences of the individual consumer
  • Avoiding hyper-personalisation
Mehmet Mert Dorman, SVP Corporate Marketing&Distribution Channels, Turkish Airlines
Nov 1315:00
Conference pass

Case study: The airport mini city

Airport.EX
  • Breaking the boundaries of what an airport can be, and who it is for
  • Creating a hub offering passenger experience beyond runways and terminals
  • Expanding independent economic growth and diversifying revenue
  • Integrating leisure and wellness facilities to airport infrastructure: retail, entertainment, yoga classes
Nov 1315:00
Conference pass

The Internet of Things and its infinite capabilities

Aviation IT Show
  • Preparing for the IOT revolution – what to expect
  • Achieving operational precision with IoT frameworks: using real time data, connected mobile devices, inflight customisation and personalised navigation to increase reliability and transparency
  • Making IoT a reality: discovering how smart and sophisticated devices will impact the skies
  • Supporting data tracking and analysis for airlines and airports
Jean-Marie Lussamaki, Chief Technical Officer, Congo Airways
Nov 1315:00
Conference pass

Case study: Launching an airline with first class brand strategy

Aviation Marketing
  • Communicating with and engaging millennials
  • Leveraging online presence to increase market share
  • Targeting with social media and mobile devices
  • Recognising and capitalising upon competition between legacy and low-cost airlines
  • Aligning strategies with millennial characteristics: immediacy, connected and digitally
Nov 1315:10
Conference pass

Sustainability and innovation

Airport.EX
  • Utliising sustainability initiatives and analysing effect on bottom lines
  • Exploring geothermal and solar as alternative energy sources for sustainable airports
  • Redesigning airport planning and frameworks to accommodate air traffic growth and environmental responsibilitiesReserved for sponsor
Nov 1315:10
Conference pass

Alternative payment systems for the new wave of consumers

Aviation IT Show
  • Analysing the advantages of consumer from emerging geos and classes
  • Reviewing the payment technology to accommodate these new passengers
  • Facilitating effortless transactions between consumers and merchants
  • Deploying tech platforms to enable the acceptance of all payment types across multiple channelsReserved for sponsor
Nov 1315:10
Conference pass

Promoting products with digital marketing

Aviation Marketing
  • Using digital media to attract and convert customers via the right methods at the optimal time
  • Promoting marketing messages to defined audiences with digital technology
  • Increasing sales and demand with the right product
  • Forging relevant partnerships for financial gainReserved for sponsor
Nov 1315:20
Conference pass

Panel: Integrating biometrics: the document is you

Airport.EX
  • Replacing all printed or electronic forms of travel documentation with passenger biometry
  • Streamlining the traveller experience, heightening security and updating processes with biometric technology
  • Exploring multi factor authentication: finger print and retina scans, facial recognition
  • Evaluating the cost and impact on ROI
Zuks Ramasia, General Manager Operations, South African Airways
Nov 1315:20
Conference pass

Panel: Security provisions to fight back against digital dangers

Aviation IT Show
  • Understanding the threats of constant connectivity across airlines and airports
  • Responding to vulnerability with increased security technology
  • Detecting, analysing and responding to cyber attacks
  • Updating systems and software to prevent hacks
  • Securing wireless networks anddevices
Maxime Toe, Commercial Director , Air Burkina
Suresh Nair, General Manager – India, Sri Lanka & Bangladesh, AirAsia Berhad
Nov 1315:20
Conference pass

Panel: Marketing in real time: the loyal, connected consumer

Aviation Marketing
  • Leveraging data for a competitive advantage
  • Accessing real time data at all touch points
  • Changing a bargain hunter, to a long term, loyal consumer
  • How far is data collection enabling greater brand exposure?
Sameer Alghamdi, Content Strategy & Digital Experience Lead, saudi Airlines
Deepu Cyriac, Country Manager, UAE, Air Canada
Nov 1315:40
Conference pass

Biometrics for passenger identity management

Airport.EX
  • Deciphering the types of biometrics to identify passengers effectively
  • Replacing existing airport infrastructure with innovative tech
  • Using blockchain technology to facilitate KYC to KYP
  • Balancing spend with wider revenue opportunity
  • Establishing ease of use for all passengers
Nov 1315:40
Conference pass

Disguising digital fingerprints: fraud prevention strategies using the blockchain

Aviation IT Show
  • Reacting to the democratisation of data and preventing increased risk in global cybercrime
  • Considering lockchain encryption to enable secure data storage in a decentralised, distributed manner
  • Mitigating cyber-attacks in real time across the aviation supply chain
George Demetriades, Director of Information Technology and Telecommunications Business Unit, Athens International Airport
Nov 1315:40
Conference pass

Reflection and retention: reinventing loyalty

Aviation Marketing
  • Looking beyond revenue driven strategies and highly priced, co-branded cards
  • Using loyalty to generate greater brand engagement and gain new customers though channelsOffering individualised benefits in excess of, or as an alternative to air miles
Jacquie Muhati, Head of Global Marketing, Kenya Airways
Nov 1316:00
Conference pass

Supporting increasing passenger flows with facial recognition

Airport.EX
  • Combining facial recognition technology with an end – to – end ‘self-service’ customer journey
  • Providing fluidity for passengers in the terminal
  • Authenticating API with mobile facial recognition
  • Evaluating the overall impact on both airlines and airports
Zafer Babur, Senior Vice President, Operation Solutions, Turkish Airlines
Nov 1316:00
Conference pass

Backup and recovery: the cloud and IoT

Aviation IT Show
  • Getting the architecture and infrastructure right for network connected devices and BYOD
  • Harnessing a new generation of IoT and cloud capabilities
  • Managing robust systems for secure data storage
  • Using cloud and IoT infrastructure systems for hack prevention
Jassim Haji, Chief Information Officer, Gulf Air
Nov 1316:00
Conference pass

Transforming loyalty with technology: evoking emotion

Aviation Marketing
  • Keeping up with evolving online distribution, ecommerce and social media channels
  • Applying apps to foster loyalty and enhance engagement for a more personalised scheme and product
  • Cultivating emotional connections for strengthening loyalty
Nov 1316:10
Conference pass

Accumulating and applying biometric data: mitigating concerns

Airport.EX
  • Evaluating the ‘fool proof’ reputation of biometric technology and data
  • Addressing concerns surrounding the removal of human touch
  • Identifying regulatory concerns: meeting ethics standardsReserved for sponsor
Nov 1316:10
Conference pass

Compliance and regulation: building a centre for security operations

Aviation IT Show
  • Adopting a business-wide cyber security platform and hub
  • Staying ahead of cyber risks with new technology
  • Managing incidents as soon as they become apparent
  • Storing sensitive data
  • Evaluating cost vs overall business impactReserved for sponsor
Nov 1316:10
Conference pass

Constructing the framework for customer data use

Aviation Marketing
  • Utilising data collection software for compiling data in real time
  • Identifying opportunities in the customer journey
  • Defending your competitive advantage in a viciously competitive industryReserved for sponsor
Nov 1317:00
Conference pass

Keynote: Distribution in 2030: active vs. passive retail experiences

Keynotes
  • Reacting to increased customer autonomy, expectation and demand: knowing who customers are and what they want
  • Moving beyond current the rigid structure to a flexible, dynamic and customer centric distribution process
  • Giving customers complete control with fare unbundling: choosing what to add or omit for a personalised price
  • Using dynamic pricing in travel commerce
  • Incorporating and interacting with emerging technologyReserved for sponsor
Nov 1317:20
Conference pass

Keynote Panel: Redefining the end-to-end customer experience

Keynotes
  • Reacting to the paradigm shifts in retail travel and IATA’s NDC: what will this mean for customers?
  • Diversifying revenue streams to achieve and maintain long-term stability and growth
  • Appraising meta search engines: driving transparency, providing greater choice, certainty and value for money
  • Addressing the biggest obstacles: cost, ease of use, personalised itineraries
  • Increasing commercial opportunities with mobile
  • Analysing spending and decision-making habits: reviewing correlations
Ilza Xhelo, Commercial Director, Ernest Airlines

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Nov 1409:00
Conference pass

Keynote: The future of aviation arrives: taking to the technological skies

Keynotes
  • Establishing a legacy of innovation: accessing beyond border benefits of technology investment
  • Overcoming the challenges of business wide digitisation
  • Connecting regions with partnerships, collaboration and codeshares with tech trends and innovation
  • Exploring how LCCs and ULCCs are shaping the future of low cost travel and how technology is being used to help them do so
  • Looking to the future of tech: solar powered and electric aircraft, drones, flying cars, blockchain, 3D printing, autonomous operating systems
Eash Sundaram, Executive Vice President and Chief Information Officer, Jetblue Airways Corp
Nov 1409:20
Conference pass

CEO Keynote Panel: ‘Owning the passenger’ in a digital, data driven future

Keynotes
  • Adding value to the customer journey with AI driven travel platforms and innovation
  • Positioning automation, robotics and cognitive intelligence as the travel supply chain of the future
  • Combining accuracy with affordability for industry-wide transparency
  • Offering localised and personalised travel experiences with destination and time-based updates
  • Collecting, storing and analysing customer data and behaviours for a streamlined end to end process
Stefan Pichler, Chief Executive Officer, Royal Jordanian
Desire Balazire Bantu, General Director, And Chief Executive Officer, Congo Airways
Tewolde Gebremariam, Chief Executive Officer, Ethiopian Airlines
Con Korfiatis, Chief Executive Officer, flyadeal
Nov 1409:40
Conference pass

Keynote Panel: Emerging markets: the catalysts for evolution in travel

Keynotes
  • Reacting to global population growth and opportunities for the complete travel market
  • Evaluating fastest growing destinations for leisure and business spending: continents, countries and cities
  • Expanding fleets and routes to match dynamic demand in emerging regions
  • Tapping into buoyant markets and capitalising on increased FDI and GDP growth in:o Africao Central Asiao Chinao South-East Asia
  • Identifying opportunities for technology implementation: making informed decisions, educating passengers and connecting to explorative millennials with tech
  • Expounding the next wave of profitable markets for industry growth
Herve Gueusquin, President, SAGA - Sahel And Gulf Airlines
Phala Dorji, CEO, Bhutan Airlines
Patee Sarasin, Vice Chairman & Former CEO, Nok Air
Thomas W Hallam, Chief Executive Officer, Somon Air
Sebastian Mikosz, Chief Executive Officer, Kenya Airways
Nov 1410:00
Conference pass

Keynote: Piloting the bleeding-edge technology breakthrough: a new normal for today’s aviation industry

Keynotes
  • Employing state-of-the-art self-service and collaborative decision-making technologies: preparing for growth
  • Combatting industry challenges with tech: discussing opportunities ino Airline brand marketingo Product distribution strategies o Serving customers most effectivelyo Optimising overall operations and journey flowo Matching capacity with demand
  • Weighing costs with bottom line benefits
  • Where is aviation technology heading? Prophesising advancing technology in airlines and airportsReserved for platinum sponsor
Nov 1411:20
Conference pass

Panel: In-flight, on-demand

AirXperience
  • Determining what passengers want and what platform they want it on
  • Allowing for flexible, wireless content streaming
  • Ensuring inflight personalisation proficiency
  • Supporting BYOD
  • Empowering customer autonomy with connected apps for real time entertainment and updates inflight
Richard Kyereh, Ag. Head Commercial, Africa World Airlines Ltd
Nov 1411:20
Conference pass

Panel: Optimal airport infrastructure: visioning, managing and implementing change

Airport.EX
  • Using predictive tech for disruption management
  • Integrating real-time wait monitoring systems to reduce queue times
  • Collecting, storing and analysing data for relevant information distribution and traffic trends
  • Integrating ‘self-service’ strategies for the end-to-end passenger journey
Amir Miraj, Airport Manager, Go Air
Octavianus Tana, Continuous Improvement Manager, PT. Indonesia Airasia
Nov 1411:20
Conference pass

Using the data revolution to surpass competitors

Aviation IT Show
  • Collecting complex data from IoT and enhanced connectivity
  • Transforming business structures and processes through data mining and collection software
  • Using advanced analytics to gain a better understanding of wider consumer, employee and aircraft trends
Benito Gliponeo Iii, Project and Application Management – Commercial Information Systems, Philippine Airlines
Nov 1411:40
Conference pass

Going wireless: the ‘always on’ passenger

AirXperience
  • Bringing WiFi onboard to meet passenger expectations: both corporate and leisure uses
  • Digitising cabin crew with greater connectivity and CRM integrated applications
  • Boosting bandwidth to meet demand
  • Reaping the benefits of wireless connectivity investment: is it worth the cost?
Nov 1411:40
Conference pass

Airport security: protection, resilience and mitigating risks

Airport.EX
  • Ensuring passenger safety with efficient systems
  • Considering biometric verification of passports and contactless entryway checkpoints as enablers
  • Working with other key stakeholders to share best practices in aviation security
  • Understanding where the human element is still needed: maintaining vigilance alongside systems without intervention
Suchita Shetty, AVP-Head Terminal Operations and Customer Service, Mumbai International Airport Ltd
Nov 1411:40
Conference pass

Predictive analytics: a predicted transformation

Aviation IT Show
  • Adapting to changes in supply and demand in real time
  • Preparing for and preventing upheaval due to failure or error
  • Using data analytics for slick operations in disruptive events
  • Making informed, real-time decisions with data collection
  • Capitalising on the forecasted passenger behaviours and intention by data collection
Guðmundur Guðnason, Director of Digital Business Development, Icelandair
Nov 1412:00
Conference pass

Owning the evolution of IFEC

AirXperience
  • Serving the ‘mobile only passenger’
  • Reflecting brand values with IFEC propositions
  • Differentiating IFEC amenities by class
  • Integrating apps for passenger services including destination services, duty free shopping and ‘infotainment’ apps
Nov 1412:00
Conference pass

Baggage handling: claiming full control

Airport.EX
  • Reviewing opportunities for etags and connected bags
  • Adopting blockchain technology to avoid errors along the changing custody chain
  • Exploring home printed baggage tags, effect on waiting times, a seamless check in/bag drop and solving lost baggage
  • What is next for baggage handling processes?
Nov 1412:00
Conference pass

NextGen PSS: forming an ecommerce hybrid

Aviation IT Show
  • Debating the shift from PSS to full retailing platforms
  • Differentiating passenger offerings with dynamic systems and partnerships
  • Investing in contemporary internal selling systems
  • Infusing technology to reduce cost and increase revenue opportunities
Nov 1412:10
Conference pass

The connected vision for airlines, aircraft and airports

AirXperience
  • Reviewing the latest, cost effective strategies and devices to support IFE and cabin connectivity
  • Employing successful connectivity revenue-generation models
  • Implementing capable, reliable inflight systems
  • Explaining the benefits of wider connectivity servicesReserved for sponsor
Nov 1412:10
Conference pass

Navigating the smart airport

Airport.EX
  • Adopting interactive navigation: interactive boards, beacons and sensors
  • Integrating AR wayfinding technologies to avoid ‘late to the gate’ passengers
  • Analysing the benefits for passengers and employees alikeReserved for sponsor
Nov 1412:10
Conference pass

Blue sky thinking: cloud infrastructure

Aviation IT Show
  • Storing information in easy to reach places
  • Integrating mobile and cloud technology
  • Instantly delivering easy to use training to workforces around the world
  • Fitting within budgets with maximum impactReserved for sponsor
Nov 1412:20
Conference pass

Roundtables

Keynotes
Accepting cryptos in digital distribution
Beyond the network: selling through multiple channels
Compensation and customer expectations
Navigating shortages: attracting, recruiting and retaining pilots
Maria Antonia Llamzon, Vice President, Human Capital Department, Philippine Airlines
Rewarding direct bookers
Mehar Farid Khan, District Manager, Airblue
Searching for start-ups: the early stage partnership
Supporting omnichannel shopping while managing costs
Technology for disruption management
Nov 1414:20
Conference pass

Panel: Achieving success with ancillaries

World Low Cost Airlines Congress
  • Where are the new and emerging opportunities and products yet to be tapped into?
  • Generating ancillaries to complement and encourage impulsive spending
  • Differentiating offers as the market demands
  • Reviewing new and innovative revenue management strategies
  • What does the next generation of airline commerce look like?
Osama Sheikh, Project Manager, Pakistan International Airline
Nov 1414:20
Conference pass

Smart logistics and machine learning in airport strategy

AI-viation
  • Applying machine learning algorithms to automate aircraft and airport operations
  • Assessing impact on air traffic control
  • Facilitating ‘hands free’ passenger and employee services e,g check in with voice recognition
  • Reviewing cost implications and benefits to smooth airport planning
Irene Lempaka, Manager of Logistics and Network Support, Kenya Airways
Nov 1414:20
Conference pass

Panel: Abolishing archaic architecture: removing friction points with mobile

AirXperience
  • Discovering wider abilities of mobile technology
  • Delivering a complete, smooth, sophisticated experiences
  • Ingraining smart devices to the complete passenger journey
  • Allowing for mobile payments in airline distribution
  • Weighing the benefits of mobility investment
Youvraj Seeam, E-Sales & Product Manager, Commercial (E-Commerce), Air Mauritius Ltd
Avinash Jagtiani, Manager, Strategy and Business Transformation, Jet Airways
Nov 1414:40
Conference pass

Streamlining ancillary revenue with technology

World Low Cost Airlines Congress
  • Adopting mobile and app technology to research markets and consumers
  • Reaching the price sensitive customer through mobile
  • Using analytics to engage individual customers: collecting customer preferences
  • Increasing product visibility with the cloud and geo location technology
Saleh Bukhari, Ancillary Projects Manager, SAUDIA AIRLINES
Nov 1414:40
Conference pass

AI adoption for aircraft maintenance and connectivity

AI-viation
  • Adopting automated aircraft data management
  • Adapting to situations using machine learning: systems monitors and incident handling
  • Processing data in real time
  • What is next for AI in aviation?
Nov 1414:40
Conference pass

Digitise, incentivise and decentralise with blockchain

AirXperience
  • Introducing blockchain to the aviation industry: understanding the infrastructure
  • Safeguarding passenger information with blockchain
  • Introducing smart contracts to improve efficiency and security
  • Using blockchain technology to tokenise e-tickets and empower value chain partners
Houman Goudarzi, Technology and Innovation, IATA
Nov 1415:00
Conference pass

From absolutely ‘no frills’ to dynamic re-bundling

World Low Cost Airlines Congress
  • Providing more choices for more revenue in the new hybrid era
  • Pleasing the economical customer with a la carte options
  • Attracting the traditional FSC passenger with bundled packages
  • Debating the two techniques: opportunities and rewards
Nov 1415:00
Conference pass

In auto-pilot: playing the automation game

AI-viation
  • Managing complex airline operations and responding to cockpit crisis with AI
  • Piloted and pilotless planes sharing the same airspace: what are the risks
  • Is this the real answer to human capital and talent management concerns?
Nov 1415:00
Conference pass

Wearables for the enterprise and the consumer

AirXperience
  • Integrating wearable services for passengers and crew
  • Accommodating and encouraging interaction with wearables
  • Evolving user interfaces and commands to effectively apply wearable technology capabilities
  • Adapting to wearable connectivity: providing real time information, real time language translation and enhanced brand engagement
Nov 1415:10
Conference pass

Expanding ancillary revenue: producing and protecting profit

World Low Cost Airlines Congress
  • Increasing profitability through targeted messaging
  • Reducing overall costs with a single, centralised revenue system
  • Enhancing customer experience with ancillary offers across all touch points
  • Escalating sales through codeshares collaboration Reserved for sponsor
Nov 1415:10
Conference pass

Safer flying with artificial intelligence

AI-viation
  • Creating algorithms to monitor aircraft maintenance, fuel consumption and the life cycle of engines
  • Collecting and comprehending data with AI
  • Predicting the unpredictable
  • Creating a singular system for effecting data analysis worldwide with AI technologyReserved for sponsor
Nov 1415:10
Conference pass

Reinventing mobile with progressive web apps

AirXperience
  • Investing in native, business run applications
  • Engaging with consumers on their own devices for direct bookings, higher conversion rates and retention
  • Examining advantages of PWA adoption: offline accessibility, security and UX
  • Blending PWA with native mobile applications for a frictionless user experienceReserved for sponsor
Nov 1415:20
Conference pass

Panel: Accelerating network growth: taking off in Central Asia

World Low Cost Airlines Congress
  • Connecting with all five Central Asian nations
  • Strategising for exposure: the most effective ways to access market opportunities
  • Capitalising on the rising tourism market
  • Capturing transfer traffic as airlines move on from point-to-point routes
  • What is next for Central Asian airlines and airports?
Thomas W Hallam, Chief Executive Officer, Somon Air
Nov 1415:20
Conference pass

Transforming aviation experiences with AR and VR

AirXperience
  • Understanding the capabilities of the technology on customer experience
  • Offering next-level IFE
  • Understanding the challenges of cabin special restrictions, full impressiveness
  • Combining NDC with VR to create captivating inflight shopping experiences and distinguish products: immersive experience of premium
Nov 1415:20
Conference pass

Panel: Protecting your brand: reputation management with technology

Aviation Marketing
  • Developing online and social strategies to protect business branding
  • Composing customised passenger satisfaction surveys and incentivising participation
  • Applying targeted review strategies
  • Using direct messaging across social media for real time, immediate feedback
  • Reacting quickly to disaster
Nuno Costa, Marketing and Sales Director, Cambodia Airports
Lisa Leung, Digital Marketing Manager, Cathay Pacific
Nov 1415:40
Conference pass

Serving mounting MEASA markets

World Low Cost Airlines Congress
  • Reconnoitering the emerging opportunities in the MENASA region
  • Looking to Egypt, KSA and India as the most promising areas
  • Challenges and opportunities in entering these air spaces
Nov 1415:40
Conference pass

Try before you fly with AR

AirXperience
  • Providing immersive and interactive experiences before booking
  • Enabling passengers to experience a trip in advance with mixed reality structures
  • Capturing and sharing MR pre, during and post travel
Nov 1415:40
Conference pass

VR as a marketing strategy: going the extra mile

Aviation Marketing
  • Modernising aviation marketing systems
  • Awakening the desire to travel in all customers with VR capabilities
  • Harnessing the benefits of VR technologies on conversions and bookings
  • Balancing costs with potential revenue
Nov 1416:00
Conference pass

Panel: Staffing priorities: airline or IT company?

World Low Cost Airlines Congress
  • Discovering the new skill set required for running the aviation industry of the future
  • Appointing Chief Information and Chief Digital Officers for both airlines and airports
  • Identifying talent with promise: where to look
  • Captivating millennials with L&D, company culture and corporate benefits
Francine Barban, Business Partner, Sahel and Gulf Airlines
Yevgeniya Ni, Vice President, HR and Administration, Air Astana
Maria Antonia Llamzon, Vice President, Human Capital Department, Philippine Airlines
Scott Anderson, Senior Director of Flight Procedures and Training and Standards, Atlas Air
Nov 1416:00
Conference pass

Case study: MR enabled devices: over the virtual horizon

AirXperience
  • Rolling out smartphone compatible headsets in commercial and business travel
  • Transporting passengers into a 360-degree virtual environment
  • Studying the benefits of fleet-wide AR & VR: passenger experience and airline industry
  • Evaluating ‘nextgen’ MR: direct retina projection and moving through virtual experiences
Nov 1416:00
Conference pass

Viral videos: distributing digital marketing

Aviation Marketing
  • Building an online, social presence across media outlets with viral videos
  • Attracting endorsement from high profile and public figures: impact on engagement and exposure
  • Creating exciting, unique and sharable video content
Nov 1416:10
Conference pass

Innovation in training

World Low Cost Airlines Congress
  • Using immersive training and L&D strategies with AR & VR
  • Training the wider human capital force with technology: analysising the benefits
  • Investing in innovative training for long terms business development
  • Uniting global workforces with technologically capable methodologiesReserved for sponsor
Nov 1416:10
Conference pass

Visualising AR and VR adoption on the ground

AirXperience
  • Assessing the uses for VR & AR on the ground – airport security and safety training, aviation maintenance, and engine stats
  • Evaluating the challenges: cost, risk, complexity and mitigating concerns
  • Adopting AR applications for ease of use and reaching its maximum potentialReserved for sponsor
Nov 1416:10
Conference pass

Advertising and automation: reaching passengers at a deeper level

Aviation Marketing
  • Increasing direct booking through automated email marketing
  • Collecting and segmenting big data for targeted autonomous marketing campaigns
  • Counting the clicks, tracking consumer behaviours
  • What is next for automatic advertising and marketing technology?Reserved for sponsor
last published: 09/Jul/18 08:25 GMT