Agenda
Dubai, 28 - 29 November 2017
Schedule
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Nov 2808:49
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Host:
Keynotes
Host: John Strickland, Director, J.L.S Consulting
Nov 2808:50
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Opening Welcome
Keynotes
Reserved for DCAA
Nov 2809:00
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CEO Keynote Interview: Leading the way with the next generation airline
Keynotes
- from the one of the most dynamic airlines in the sky as Emirates discuss the changing nature of the aviation industry, what the digital wave means for airlines and how FSCs remain successful in the increasingly competitive market
- Responding to increasing customer expectations with innovative technology
- Engaging with the multi-channel millennial with digital initiatives
- Discovering route growth, new regions and dynamic expansion
- Dealing with the low cost long haul wave
- Driving down costs or increasing luxury?
Nov 2809:30
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CEO Keynote Interview: Dubai Airports: the innovators
Keynotes
- from the busiest airport in the world for international travellers, as Paul Griffiths, CEO Dubai Airports, discusses how digitisation, capacity and the unpredictable nature of the industry effects the hub on a daily basis
- Managing the 100 million capacity by 2020
- Leveraging smart applications to boost capacity and passenger experience
- Collaborating with airlines to drive regional success
- Discussing the Al Maktoum expansion project
Interviewer: Paul Griffiths, Chief Executive Officer, Dubai Airports
Nov 2810:00
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CEO Keynote Interview: Discovering the future of LCCs in MENASA
Keynotes
Join us as we interview the inspirational leader of Air Arabia, the first LCC in the Middle East & North Africa, as he discusses leadership in the current aviation market, what the future holds for LCCs and expansion to new routes and regions.
Nov 2810:20
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Nov 2811:40
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PANEL: Avoiding head-to-head competition through unconnected routes
Stream 1
- Flying to remote and unconnected regions in Asia and Africa
- Working with authorities to fly to remote regions
- Connecting isolated regions with no competition
- Spurring travel with low costs
Clayton Ulisses Begido, Head of Revenue Management, SalamAir
Rob Mckinney, President, Mokulele Airlines Hawaii
Nov 2811:40
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Taking the skies: tackling the big data treasure chest
Stream 2
- Exploring the “new electricity” of data and AI
- Ascertaining analytics as the altimeter for the airline business
- Changing the game with end-to-end data collection
- Discovering the potential behind constant connectivity
- Developing a single integrated data environment
- Identifying vital data in the haystack of information
- Predicting and personalising with analytics
- Revolutionising experience, real time tailor offerings and automated decision making
Nov 2811:40
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Enhancing the airport journey with biometrics
Stream 3
- Deploying biometrics as a secure, tamper-proof platform
- Building terminals with biometric capabilities
- Discovering facial, iris and finger touch points
- Implementing automated systems
- Identifying the risks and regulatory concerns
- Combining biometrics with blockchain on a secure ledger
Hari Marar, President of Airport Operations, Bengaluru International Airport
Nov 2812:00
Conference pass
PANEL: Discussing IoT in the aviation industry
Stream 2
- Tapping into the IoT with disruptive technology
- Discovering the endless connected endpoints
- Debating the predictions o 25-50 billion connected devices in 2020 o 90% aircraft connected by 2030
- Innovating your legacy systems, technology and infrastructure
- Engaging with smart devices through app development
- Empowering customers and crew with smart app development
- Building intelligent aircrafts with micro and macro sensors
- Satellite systems, weather forecasting, tracking, maintenance
Nov 2812:00
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Engaging with the omnichannel customer
Stream 3
- Developing multiple airport touchpoints
- Engaging with device technology for Gen-Z
- Identifying the BYOD opportunity
- Driving analytics through omni-platforms
- Increasing airport revenue through real time offerings
- Building the infrastructure to track, monitor and engage with each traveller
Raj Andrade, Vice President of Business Development, Marketing and Strategy, Bangalore International Airport
Nov 2812:00
Conference pass
Long haul, low cost: redefining the industry
Stream 1
- Balancing comfort with cost effectiveness
- Reaching new destinations and airports with smaller aircrafts
- Connecting the unconnected with new routes
- Competing with dominant FSCs with a “no frills” service vs offering ancillaries
- Examples: o Norwegian Air o Air Asia X
Nov 2812:20
Conference pass
Spreading your wings to new regions
Stream 1
- Investing in new routes as local markets saturate
- Identifying the most in demand routes and tourist hotspots
- Developing cheap routes with hidden destinations and unsociable hours
- Looking at fleet and network expansion for long term success
- Ensuring ROI with a LCC business model
- Partnering with reliable airports
Peter Glade, Commercial Director, SunExpress
Nov 2812:20
Conference pass
Managing the shift to a hyper connected digital economy
Stream 2
- Understanding the digital transformation journey
- Managing digital transformation within airlines
- Adopting IoT in the new era of aviation
Nov 2812:20
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Digital retail: Driving commerce with digital platforms
Stream 3
- Building an all-encompassing omnichannel platform to drive airport revenue
- Integrating airport retail and ecommerce
- Developing customer-centric offerings
- Working with airlines to develop a flexible ecommerce marketplace
- Unifying commerce with cognitive commerce
Nov 2812:42
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2. Airports and Airlines: should you be working with travel influencers?
Keynotes
Nov 2812:43
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3. Creating door-to-door customer experience through 3rd party alliances
Keynotes
Nov 2812:45
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5. Dealing with the global talent gap within aviation successfully
Keynotes
Nadine Itani, Managing Partner, Aviation Minds
Nov 2812:46
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6. Satellite IFC – Solving the aero requirements
Keynotes
Aditya Chatterjee, Segment Leader Aero, SES
Nov 2814:20
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PANEL: LCC’s: Driving success with ancillaries
Stream 1
- Offering a “no frills” service with unbundling
- Becoming a ULCC with “bare fares”
- Allowing more personalisation with package flexibility
- Unbundling the traditionally free items
Nov 2814:20
Conference pass
PANEL: Discovering the rise of the omnichannel traveller
Stream 2
- Building a companywide omnichannel strategy
- Engaging across every customer touchpoint
- Utlising omnichannel as an ancillary revenue opportunity
- Realising the data opportunity
- Strategising from the top to the bottom
- Privacy vs personalisation
Jaron Millner, Vice President, Direct Business, Finnair
Rahul Bhatkoti, Head - Airport Operations, Regent Airways
Nov 2814:20
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CASE STUDY: Cochin International Airport – powered by solar
Stream 3
- Discovering new technology with solar powered airports
- Decreasing costs and carbon footprint
- Dedicating a strategy for corporate responsibility
- Ensuring end-to-end success
Nov 2814:40
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Thriving in a multiscreen world
Stream 2
- Transforming the passenger experience on the ground and in the air
- Creating a seamless customer-centric experience
- Meeting the expectation with cross-channel sessions
- Collaborating with airports
- Delivering hyper-local tailored experiences
- Developing IFE and device compatibility
Ady Guthrie, Global Partnerships Director, Rentalcars Connect
Nov 2814:40
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Enhancing airport experience through digital interaction
Stream 3
- Engaging with travellers throughout their journey
- Developing touch points throughout the airport journey
- Personalising services for the millennial traveller
- AI: real time analytics
- Gaining loyalty through a seamless customer experience
- Utilising predictive and prescriptive analytics
Nov 2814:40
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Modernising your ancillary revenue strategy with technology
Stream 1
- Personalising each journey with data analytics
- Offering unique services o A la carte o Self service o Park & fly
- Offering tailor-made geo location technology
- Catering for every type of passenger in the new era of hybrid airlines
Nov 2815:00
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Dynamic re-bundling: the new ancillary revenue technique
Stream 1
- Looking towards bundle packages to drive premium revenue
- Reaching out to the traditional FSC customer
- Delivering avenues for particular passengers to take advantage of family seat selection, priority boarding
- Matching revenue streams with the new hybrid business modelReserved for sponsor
Nov 2815:00
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PANEL: Discussing the impact, and importance of VR and AR
Stream 2
- Understanding the uses across the industry
- Complementing safety procedures with AR and VR solutions
- Visualising what matters with AR
- Utilising machines as an additional Intelligence
- Discussing the case studieso Qantas & Samsung gear VR
Chris Koomen, Product Owner Virtual Reality, K.L.M.
Sanjay Sharma, Manager of Information Technology, Emirates
Nov 2815:00
Conference pass
Developing an airport-wide IT infrastructure for technology innovation
Stream 3
- Building scalable systems for future innovation
- Discovering the requirement for digitisation and cloud systems
- Identifying the networks for data analytics
- Discussing the future uses of blockchain technology
- Developing the mobile platforms to capture data
- Building a data science team
- Developing cloud based infrastructure Reserved for sponsor
Nov 2815:20
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PANEL: Delivering dynamic offers to increase personalisation and ancillary revenue
Stream 1
- Distributing rich data through NDC aggregators and GDSs
- Discovering the digital channel in the digital world
- Differentiating from competitors with a unique offering
- Battling with the LCCs in modern price bundling
- Blurring the lines between airline distribution and merchandising
- The future: travel retail disruptors and owned channels
Nov 2815:20
Conference pass
The emergence of the ‘silent travelling millennial’
Stream 2
- Taking a back seat role in developing a seamless experience
- KYC to only provide relevant offers
- Engaging with the passenger without disturbing their journey
- Developing a fully automated, personalised strategy to engage customers effectively
- Driving personalisation inflight
- End to end, destination services
Nov 2815:20
Conference pass
Hidden cities: launching new routes into the sky
Stream 3
- Developing new, permanent and temporary routes for millennial travellers
- Linking with smart and innovative airports
- Connecting the new era of travellers with fastest emerging global cities
Nov 2815:40
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On-demand: the key to an exceptional experience
Stream 2
- Ordering airport and inflight F&B, products and services from your seat
- Discovering new inflight innovations e.g. live chat, streaming, inflight games
- Ensuring effective usability for the multi device millennial
- Encouraging passenger engagement with a cross-functional system Reserved for sponsor
Nov 2815:40
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Launching new routes in new territories
Stream 3
- Overcoming the challenges in new regions
- Identifying future growth areas before market saturation
- Driving success through traveller demand and analytics
- Discovering in demand markets across the world e.g. religion, culture, sport etc.
- Building contingency plans
Nov 2815:40
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Evolution or a revolution?
Stream 1
- Discovering the metatrend of NDC
- Fragmenting the market due to digital technology
- Overthrowing GDS or making a series of patchwork fixes?
- Offering a fairer service with dynamic products
- Focusing on airline website or outsourcing?
Nov 2816:00
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Discovering premium economy
Stream 2
- Making luxury affordable
- Diversifying from the traditional 3 classes of flying
- Increasing pitch as an added luxury
- Pulling passengers from economy class rather than business class
- Balancing luxury with costs to remain profitable
Nov 2816:00
Conference pass
CASE STUDY: Philippines: The untapped growth market for MENASA
Stream 3
- Developing relationships with airlines and airports alike
- Connecting the travelling population of the phillipines with the world Reserved for Philippines Department of Tourism
Nov 2816:00
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NDC enabled airline retailing
Stream 1
- Developing a marketplace model
- Implementing effective payment solutions for successful retailing
- Discovering the impact of IATA one order on delivery systems
Nov 2816:10
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Flying on cloud nine with super first class
Stream 2
- Bridging the gap between private jets and first class
- Moving from ‘suits’ to ‘apartments’
- Innovating with immersive in-flight environments
- Discovering the innovations e.g. SkyDeck, Family Suits
- Revolutionising aircrafts with incredible designs
- Creating luxury on the group
- Competing with charter airlines
Nov 2816:59
Conference pass
Host:
Keynotes
Host: John Strickland, Director, J.L.S Consulting
Nov 2817:00
Conference pass
Keynote Panel: South Asia: flying high in the newly crowned fastest growing region
Keynotes
- Exploring the booming LCC model in Asia, and the newly formed Value Alliance
- Capitalising on the growing Asian middle class wanting to travel
- Connecting the Middle East and Asia
- Learning from the Asian airline success
- Code sharing and forming alliances with the vast amount of airlines on the continent
- Overcoming the challenges with Asian hubs o Insufficient infrastructure o Airport congestion o High jet fuel prices
- Discovering the room for increased competition, new airlines and ultra LCCs
Moderator: John Strickland, Director, J.L.S Consulting
Nov 2817:20
Conference pass
Keynote Panel: Taking off in India’s aviation industry
Keynotes
- Driving India as the fastest growing aviation sector in the world
- Leading the surge towards becoming the largest market by 2030
- Ruling the Indian skies as a LCC vs a FSC
- Increasing competition, modernising airports and expanding technology innovation
- Tapping into the 97% of the population not flying
- Competing with other transport methods through cheap, efficient and well connected routes
Moderator: John Strickland, Director, J.L.S Consulting
Amar Abrol, Managing Director & Chief Executive Officer, AirAsia India
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Nov 2909:30
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CEO Keynote Interview
Keynotes
Reserved for Spicejet
Nov 2910:00
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Keynote Panel: LCCs: shaping the future of low cost travel
Keynotes
- Doing what you do best: cut costs, increase revenue
- Discovering new methods of ancillary revenue to capture new customers
- Becoming a hybrid or remain a LCC?
- Looking to the future with low cost long haul travel
- Overcoming the challenges with digitisation
- Collaborating and forming alliances with other LCC
Moderator: John Strickland, Director, J.L.S Consulting
Nov 2910:30
Conference pass
Keynote Panel: Alliances: the new aviation brand
Keynotes
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- Overcoming the practical limitations on cross-border airline mergers
- Integrating airlines to offer the ultimate convenience for the traveler
- Synchronising schedules, gates, terminals etc. in a combined effort to streamline the customer experience
- Working with airports to create alliance specific terminals
- Building credibility through codeshares with equal and complimenting airlines
- Increasing route networks and FFPs
- Cost sharing through airport lounges, ground handling, marketing and maintenance
- Discovering ‘equity alliances’ and joint ventures as a replacement to traditional alliances
Moderator: John Strickland, Director, J.L.S Consulting
Nov 2911:40
Conference pass
CASE STUDY: Nile Air: Developing private airlines in MENA
Stream 3
- Overcoming the private airline challenges
- Competing with flag carriers effectively
- Discovering hybrid models to capture the traveller population
- Building partnerships and new routes
- Increasing market share in a hypercompetitive industry
Ahmed Aly, CEO, Nile Air
Nov 2911:40
Conference pass
PANEL: Developing LCCs in MENA
Stream 1
- Competing with the luxury FSC in MENA
- Driving aviation in the hub of airline connectivity
- Discussing the potential for LCC routes between the ME and Africa
- Identifying airports in Africa to connect with
- ME: Europe’s most eastern hub, Asia’s most western hub
- Using the region to develop into growth markets
Moderator: Nadine Itani, Managing Partner, Aviation Minds
Nov 2911:40
Conference pass
PANEL: Together better: Collaborating to become exceptional retailers
Stream 2
- Combining the data collected by airlines and airports to know more
- Creating new retail streams through collaboration
- Finding a balance between revenue streams and flight restrictions
- Increasing passenger spend across their journey
- Looking to the ecosystem to assist aviation retail
Nov 2912:00
Conference pass
CASE STUDY: Connecting Africa
Stream 1
- Developing infrastructure in the growing economy
- Overcoming the challenges of jet fuel, currency depreciation and foreign competition
- Building partnerships for innovation in African aviation
- Identifying future plans for long term success
- Combatting the difficult regulatory framework in Africa
Nov 2912:00
Conference pass
Modernising aviation marketing with digitisation
Stream 2
- Attracting the 3.5 billion people connected to the internet
- Connecting to the 60% of the world still offline
- Building a 360 degree view of each customer
- Embracing new channels in content marketingo Viral videos o Device appo AR & VR
- Building brand loyalty and promoting new routes
Nov 2912:00
Conference pass
Alliances: outdated?
Stream 3
- Discussing the advantages and disadvantages of alliances
- Equity alliances and joint ventures: the new way to do things?
- Have alliances reached their peak?
Axel Reissmann, Director Revenue & Alliances Management, SkyWork Airlines
Nov 2912:20
Conference pass
CASE STUDY: Asia: the golden opportunity for LCCs
Stream 1
- Understanding the exponential growth of LCCs in Asia
- Identifying the decreasing importance of FSC in the region
- Discovering the middle class millennial opportunity in Asia
- Identifying the North as the growth region of Asia
Nov 2912:20
Conference pass
Driving retail through customer interaction and personalisation
Stream 2
- Becoming a genuine retailer with extensive customer knowledge
- Leveraging data analytics and web optimisation
- Deconstructing legacy data batches to offer specific, customised products Minimising travel inconvenience through data integration and personalised servicing
Nov 2912:20
Conference pass
Connecting the African continent
Stream 3
- Developing FSC capable airports across the continent
- Revitalising the continent’s transport system
- Taking advantage of the young population in Africa with a dedicated airline strategy
- Partnering with FSC and airports alike
Nov 2912:23
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3. Managing reputations in the aviation industry
Keynotes
Nov 2912:24
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4. Revolutionising customer experience with effective partnerships
Keynotes
Arnaud Delbary, Regional Director, Rentalcars Connect
Nov 2912:26
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6. Discovering dynamic ancillary revenue offerings in the hyper-competitive industry
Keynotes
Nov 2914:20
Conference pass
PANEL: Revolutionising the short haul market with low cost strategies
Stream 1
- Focusing on revenue management, ancillaries, multichannel and partnerships
- Driving down airline costs with dedicated business and operational practices
- Utlising a single young fleet to reach secondary, lower cost airports
Clayton Ulisses Begido, Head of Revenue Management, SalamAir
Nov 2914:20
Conference pass
Digitising and mobilising the industry
Stream 2
- Updating legacy systems to innovate in the future
- Looking at how IT can connect the entire enterprise
- Building on global standards
- Digitising for operational efficiency
- Accessing elastic IT infrastructure
Axel Reissmann, Director Revenue & Alliances Management, SkyWork Airlines
Daryoush Niknam, ICT Director General, IranAir
Nov 2914:20
Conference pass
Connectivity: the road to exceptional in-flight experience
Stream 3
- Connecting customers to the plane services
- Developing mobile synchronisation and pairing
- Engaging with the device explosion to increase available content o “Bring your own” content o Amazon prime o Netflix
Nov 2914:40
Conference pass
Discovering the technological developments in IFE
Stream 3
- Offering high-spec entertainment throughout the journey
- Building scalable and portable onboard networks
- Looking to the future with tech advancements o Device to screen o In-flight travel plannero VR & AR
- Building the IFE journey
Nov 2914:40
Conference pass
Connecting small airports with small aircrafts
Stream 1
- Taking advantage of the narrow body aircraft with small airport destinations
- Building relationships and terminals alongside smaller airports
- Attracting airlines to unconnected regions
Nazneen Patel, General Manager, Goair
Nov 2914:40
Conference pass
Gulf Air case study: Soaring into the cloud with a hybrid cloud
Stream 2
- Virtualising the IT datacenters
- Looking towards IaaS and PaaS with SDS architecture
- Building a hybrid brand for service excellence
- Looking at the cloudscape challenges and security concerns
Nov 2915:00
Conference pass
Case Study: Fly Baghdad - Building a LCC in an unpredictable market
Stream 1
- Developing an effective business model for success
- LCC vs FSC vs Hybrid model?
- Catering for a growing population with competitive pricing
- Driving ancillaries through a effective revenue strategy
Nov 2915:00
Conference pass
Remaining above the clouds with aircraft electronic flight folders
Stream 2
- Maintaining flight logs in real time
- Efficiently managing airline documentation, announcements and flight briefing
- Developing an automated check-in
- Providing real time briefing information to cabin crew and pilots
- Managing airport disruptions through operational optimisation
Nov 2915:00
Conference pass
Social media: A helping hand or slippery slope?
Stream 3
- Looking towards the most influential marketing tool available today
- Balancing heavy social media interaction with careful strategies to retain brand image
- Realising the endless Possibilities with social media investment
- Securing social media platforms
Nov 2915:20
Conference pass
Discovering the importance LCC alliances
Stream 1
- Discussing introduction of the U-Fly and Value Alliance
- Improving customer experience with collaborated booking, ancillary revenue, codesharing and FFPs
- Reaching new destinations with airline and airport partnerships
- Covering more regions with a bigger fleet
Nov 2915:20
Conference pass
PANEL: Discussing the importance of disruption management
Stream 2
- Utlising each arm of the airline to meet customer expectation
- Using digital channels to reach out to all passengers
- Social media as a key customer contact method
- Overcoming disruption with preparation, impact and recovery
- Redefining disruption management with predictive and proactive strategies
Nov 2915:20
Conference pass
Solving the talent gap
Stream 3
- Discovering the new skills required in an era of technology and digitisation
- Tapping into talent pools and developing in house education
- Collaborating recruitment and training to ensure ROI
- Discussing the new ideas to overcome the talent gap within the aviation industry
Nov 2915:40
Conference pass
Looking towards GDS
Stream 1
- Discussing the possibility of IATAs NDC
- Offering more and more ancillaries
- Developing relationships to expand your network
- Connecting GDS to airline API Reserved for sponsor
Nov 2915:40
Conference pass
Approaching disruption with a customer centric strategy
Stream 2
- KYC when it comes to disruption
- Treating each passenger as having different interests and priorities
- Handling passengers priorities first
- Saving the airlines reputation with small changes to disruption management
Nov 2915:40
Conference pass
PANEL: Pilot shortage: recruiting in the shrinking pool of future pilots
Stream 3
- Identifying and attracting the best individuals
- Looking towards the tech savvy millennials as the future of the airline
- Building the respectable image of a pilot once again with increased salaries and more benefits
- Investing in training facilities and programs
Nov 2916:00
Conference pass
Keynote Panel: The start-up challenge
Keynotes
Join us as we test CXOs from all corners of the board on their role, best practices and experiences in building a successful airline from scratch
Alexander Nwuba, Managing Director, Smile Air
last published: 22/Oct/17 05:26 GMT
Get involved
If you'd like to become an exhibitor or sponsor at the event, contact
David Dooley on tel: +971 4 440 2510 or david.dooley@terrapinn.com
Organiser
