Aviation IT Show Europe 2014,Business Design Centre, London, UK
IT solutions for better sales, marketing and operations - Aviation IT Show Europe 2014

Carl Gissing | Director of customer service
Thomson Airways

Carl Gissing, Director of customer service, Thomson Airways

Carl joined First Choice Airways in 2006 as Director of Customer Operations based in Manchester.    He was involved in the strategic planning prior to the merger with Thomsonfly and was appointed as Director Customer Service for Thomson Airways in 2007. Since then he has overseen the on-going development of the end to end customer proposition covering Ground Operations, In-flight Product and Service, Service Style and Cabin Crew Engagement. In 2009 became the architect of the airlines modernisation programme.   Put simply Carls job is to ensure that Thomson Airways plans and activities form part of an integrated Customer Experience for the 5 million annual Thomson and First Choice holidays makers in the UK and Ireland.   Thomson Airways, part of the TUI Travel PLC Group,  is proud to have been awarded the prestigious 2014 Skytrax Leisure Airline of the Year award for the fourth time in the past five years.   He began his career in aviation with British Airways in the 1980’s immediately prior to privatisation. After working in the front line customer service delivery area’s for a number of years he later undertook senior roles leading significant product, business, process and industrial change activity.    Outside of work Carl enjoys horse racing and the theatre – and of course travel!!  

back to speakers
sponsors
Gold Sponsor
Navitaire at Aviation IT Show Europe 2014
Gold Sponsor
Wns Global Services Ltd at Aviation IT Show Europe 2014
Gold Sponsor
Farelogix, Inc. at Aviation IT Show Europe 2014
Gold Sponsor
OpenJaw at Aviation IT Show Europe 2014
Gold Sponsor
Adara and House of Kaizen at Aviation IT Show Europe 2014
Silver Sponsor
Amadeus at Aviation IT Show Europe 2014
Silver Sponsor
AirWatch by VMware at Aviation IT Show Europe 2014
Silver Sponsor
Copenhagen Airports at Aviation IT Show Europe 2014
Silver Sponsor
Datalex at Aviation IT Show Europe 2014
Silver Sponsor
Gate Retail Onboard at Aviation IT Show Europe 2014
Silver Sponsor
Hexaware Ltd at Aviation IT Show Europe 2014
Silver Sponsor
North Star Connect at Aviation IT Show Europe 2014
Silver Sponsor
Omega Airline Software at Aviation IT Show Europe 2014
Silver Sponsor
Sabre Airline Solutions at Aviation IT Show Europe 2014
Silver Sponsor
Jeppesen at Aviation IT Show Europe 2014
Silver Sponsor
Matchbyte at Aviation IT Show Europe 2014
Silver Sponsor
Global Onboard Partners LLC (USA) at Aviation IT Show Europe 2014
Silver Sponsor
Global Onboard Partners Europe GmbH at Aviation IT Show Europe 2014
Silver Sponsor
Fusion at Aviation IT Show Europe 2014
Silver Sponsor
InterGlobe Technologies at Aviation IT Show Europe 2014
Silver Sponsor
SkyTender Systems at Aviation IT Show Europe 2014
Exclusive Reception Host Sponsor
Expedia at Aviation IT Show Europe 2014
Lunch Sponsor
15below Ltd. at Aviation IT Show Europe 2014
Coffee Sponsor
CarTrawler Ltd at Aviation IT Show Europe 2014
Associate Sponsor
Yieldr at Aviation IT Show Europe 2014
Associate Sponsor
PROS at Aviation IT Show Europe 2014
Associate Sponsor
BAE Systems at Aviation IT Show Europe 2014
Associate Sponsor
Tourvest Inflight Retail Services at Aviation IT Show Europe 2014
Associate Sponsor
ViaSat, Inc. at Aviation IT Show Europe 2014
Associate Sponsor
Wheeltug at Aviation IT Show Europe 2014
Associate Sponsor
FlightStats at Aviation IT Show Europe 2014
Day 2 Lunch Sponsor
Holiday Extras Ltd at Aviation IT Show Europe 2014
Exhibitor
Mystifly Consulting (India) at Aviation IT Show Europe 2014
Wi-Fi Sponsor
Airfi at Aviation IT Show Europe 2014
Exhibitor
iPort powered by Res2 at Aviation IT Show Europe 2014
Exhibitor
Geven Spa at Aviation IT Show Europe 2014
Exhibitor
Jettainer GmbH at Aviation IT Show Europe 2014
Exhibitor
Payment Card Technologies (PCT) at Aviation IT Show Europe 2014
Exhibitor
Acro Aircraft Seating Ltd at Aviation IT Show Europe 2014
Exhibitor
RateGain at Aviation IT Show Europe 2014
Exhibitor
Expliseat at Aviation IT Show Europe 2014
Exhibitor
ACE Travel Insurance at Aviation IT Show Europe 2014
Exhibitor
Accertify, Inc. at Aviation IT Show Europe 2014
Exhibitor
IATA at Aviation IT Show Europe 2014
Exhibitor
Getac at Aviation IT Show Europe 2014
Exhibitor
Novo Ivc at Aviation IT Show Europe 2014
Exhibitor
Levarti at Aviation IT Show Europe 2014
Exhibitor
Aviointeriors SpA at Aviation IT Show Europe 2014
Exhibitor
Airshells at Aviation IT Show Europe 2014
Exhibitor
Hitit Computer Services at Aviation IT Show Europe 2014
Exhibitor
HolidayTaxis.com at Aviation IT Show Europe 2014
Exhibitor
ICTS Europe Systems at Aviation IT Show Europe 2014
Exhibitor
Radixx Solutions International Inc at Aviation IT Show Europe 2014
Exhibitor
Jetradar at Aviation IT Show Europe 2014
Exhibitor
Zodiac Seats France at Aviation IT Show Europe 2014
Exhibitor
Danone at Aviation IT Show Europe 2014
Exhibitor
Millennium Aviation at Aviation IT Show Europe 2014
co-located with
  • Air Retail Show 2014
  • Air Experience Europe 2014
  • World Low Cost Airlines Congress 2014