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DAY ONE - TUESDAY MAY 24, 2016

 

Air Xperience, Tuesday 24 May 2016

08:00

Breakfast & Registration

Mr Marc Rosenberg
09:00

Chairman's Opening Remarks

Mr Marc Rosenberg, President, STRATACONNEX
Hilton Sturisky
09:10

Keynote Address: Transforming your airline’s infrastructure to adapt to the growth and demands of customers and the ULCC market

  • Infrastructure – leveraging private and public cloud capabilities to better address business opportunities
  • Security – investing in creative solutions to protect your customers’ data and privacy
  • Website –  rebuilding a customer-facing website and laying the groundwork for mobility with responsive design
  • Team  – capitalizing on the transformation of IT to foster team collaboration and growth
  • Data – intersecting data with intellectual capital to make better decisions
Hilton Sturisky, Chief Information Officer, Spirit Airlines
Mr Alberto Rey Villaverde
09:35

Keynote Address: How to apply data science to revenue management to maximize sales through supply, demand and competitor pricing

  • Identifying prescriptive, predictive, diagnostic, and descriptive analytic capabilities
  • Artificial intelligence to predict demand for inflight food and beverage
  • Using drones to survey aircraft and collect data points to improve operational efficiencies
  • Segmenting the market and daily price adjustments through historic and real-time data
  • Machine learning algorithms to counter competitor pricing and automate processes
  • The evolving perception of data sharing and automation
 
Mr Alberto Rey Villaverde, Head of Data Science, easyJet
10:00

Speed Networking & Morning Break

Air Xperience
11:20

Q&A: Creating bottom-line value from personalised inflight entertainment

  • Giving passengers access to shopping and destination services through their own devices
  • What kind of personalised content do passengers demand?
  • Enhancing your wireless inflight proposition to boost revenues
 
Interviewer: Mr Rana Ghosh, Sr. Director, Ancillary Services, Spirit Airlines, Inc.
Mr Gerald Schreiber, Chief Executive Officer, PaxLife
Raymundo Villar
Air Xperience
12:00

Presentation: A growing demand for the ‘Connected Aircraft’

  • The growth in passenger demand for in-flight connectivity
  • Connectivity for operational efficiency
  • Aircraft tracking and monitoring over global satellite networks
 
Raymundo Villar, Regional Director, LATAM, Inmarsat
Air Xperience
12:00

Roundtable: How to deliver a cost effective LCC long haul strategy and customer desired experience

  • Fuel efficient aircraft
  • Fleet expansion
  • Competing with legacy carriers and alliance members
  • Dealing with politics, lobbying and bilateral agreements
  • Global growth outlook
 
Mr Lars Sande, SVP, Sales and Distribution, Norwegian Air Shuttle
12:40

Networking Lunch

Air Xperience
14:00

Roundtable: How to grow ancillary revenue from your operational notifications

  • Making the most of your data to reach more customers
  • Working with the right partners to drive ancillary revenue
  • Delivering the right content at the right time
 
Mr Nicholas Key, Chief Executive Officer and Co-Founder, 15below
14:40

Joint Interactive Roundtables, 2:40 - 3:20

Air Xperience
14:40

Roundtable 1: Data and Mobile Tech: What do vitamins, racetracks and connected cars have to do with the evolution of air innovation?

  • Sharing cross-sector success stories driven through technology
  • Understanding the evolution of the mobile experience
  • Applying integrated solutions woven together using IoT, data science and mobile-to-cloud innovation
  • Mobility and data will drive future air innovation; how will operational efficiencies and personalized experience be impacted?
 
 
Hamed Faghfoury, Director, Business Innovation, Lixar
Air Xperience

Roundtable 6 - Customer Journey: Creating a seamless journey through every touchpoint

  • Self service kiosks
  • Mobile platforms
  • Working with airports
 
Mr Ian Coyle, Deputy CEO, Conxxe
15:20

Afternoon Networking Break

Wynn Baum
16:00

Presentation: How digital is driving a fundamental shift in customer experience and airline operations

  • Redefining the customer experience
  • Driving increased operational efficiency
  • Increasing employee engagement and partner synergies
 
Wynn Baum, Head of Sales, Aerospace & Defense / Airlines, HCL Technologies
Mr Bobby Healy
16:20

Presentation: The science behind ancillary personalisation

Mr Bobby Healy, Chief Technology Officer, CarTrawler Ltd
Panel discussion
16:40

Keynote Panel: Tracking the traveler on the ground to boost retail sales and passenger experience

  • NFC, RFID and beacon technology – where are my passengers and what do I do with this information?
  • Data mining –  tactical marketing campaigns
  • Big data – shifting the way it is managed
 
Moderator: Jason Wilson, Director of Real Estate Management and Commercial Development, Miami International Airport
Mr Martin Boyer, Vice President & Chief Information Officer, Greater Toronto Airports Authority
Charles de Coquet, Practice Head, Travel and Transport, NIIT Technologies
Mr Jacob Guerra, Senior Manager, eCommerce, United Airlines
Mr Marc Rosenberg
17:20

Chairman's Closing Remarks

Mr Marc Rosenberg, President, STRATACONNEX
last published: 20/May/16 21:15

 

 

 


 

DAY TWO - WEDNESDAY MAY 25, 2016

 

Air Xperience, Wednesday 25 May 2016

08:00

Breakfast & Registration

Mr Marc Rosenberg
09:00

Chairman's Opening Remarks

Mr Marc Rosenberg, President, STRATACONNEX
Mr Paulo Miranda
09:10

Keynote Address: How to offer passengers the latest in-flight and connectivity technologies while maintaining the LCC model

  • Enabling passengers to stay connected, informed and entertained
  • How to distribute and subsidize costs
  • BYOD vs. seatback entertainment systems
 
Mr Paulo Miranda, Chief Experience Officer, GOL Linhas Aereas Inteligentes SA
Mr Seth Cassel
09:35

Keynote Address: The direct channel, passenger acquisition, and owning your customer

  • New customer acquisition and incremental revenue growth
  • Improving customer experience and conversion online through new technologies
  • Executing highly technical strategies without highly technical people
 
Mr Seth Cassel, President, EveryMundo
10:00

Morning Networking Break

Mr Lars Sande
Air Xperience
10:40

Presentation: How to deliver a cost effective LCC long haul strategy and customer desired experience

  • Fuel efficient aircraft
  • Fleet expansion
  • Competing with legacy carriers and alliance members
  • Dealing with politics, lobbying and bilateral agreements
  • Global growth outlook
 
Mr Lars Sande, SVP, Sales and Distribution, Norwegian Air Shuttle
Sami Foguel
Air Xperience
11:20

Presentation: Using new analytical technologies to improve the customer experience

  • Capturing data points at the airport
  • Measuring NPS (net promoter score)
  • Analyzing real time data
 
Sami Foguel, Chief Customer Officer, Azul Linhas Aereas Brasileiras
Brett Catlin
Air Xperience
11:40

How customer segmentation is reshaping merchandizing opportunities across the airline industry

• Applying retailing best practices
• Redefining the airline view of the customer
• Increasing ancillary revenue while improving the customer experience
 
Brett Catlin, Aviation Industry Advisor and Engagement Manager, LEK Consulting
12:00

Networking Lunch

Air Xperience
12:40

How wearable technology can increase ancillary revenue

  • The use of virtual reality systems
  • Syncing Apple Watch with airport beacons
  • Wearables as a POS system





Available speaking opportunity – Contact Michael Ryan at michael.ryan@terrapinn.com or 646.619.1787
Panel discussion
13:20

Panel: Airlines in transition facing the challenges of termination, migration, and changes in business models

Moderator: Timothy O'Neil-Dunne, Founding Team Member, Expedia, Managing Partner, T2Impact Ltd, Co-Founder, VaultPAD Ventures, on behalf of, Hitit Computer Services
Peter Hammer, Founder & CEO, The Hammer Group
Mr Sami Aras Kubilay, Business Development, Hitit Computer Services
Mr Seth Kaplan, Managing Partner, Airline Weekly
Mr Orhan Sivrikaya, VP, Onur Air
Laurie Gablehouse
13:50

Presentation: Deconstructing the payment experience (Omni What?)

What good is a great product if you can’t collect their money?
Laurie Gablehouse, Principal Consultant / Travel Payment Strategies, Ingenico ePayments
last published: 20/May/16 21:16

 

AVIATION FESTIVAL AMERICAS
HAS IT ALL...

From new business and revenue models to new technologies, this is the event for airline executives to learn all they need to know about revenue in one place.

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