Aviation Workshops

World Leading Industry Workshops


The Next Era of Airline Retail

4th September | 09:25–10:55

Digital retail complexity is evolving, allowing us to innovate beyond legacy systems and  to shift business models for growth. Yet the fundamentals of retail endure as we seek to deliver the right product, price promotion at the right time and in the right place. Encompassing two panel discussions followed by interviews, this workshop will explore the complexities and the fundamentals of travel retail via our panel of expert views:  

  • Panel and interview: Product & Price -  how will future pricing practices help to optimize the offer where price is just one factor?
  • Panel and interview:  Promotion & Place - how will future reward, promotion and loyalty retail practices enable something worth being loyal to?






Overcoming Disruption Management Worksho p

4th September | 11:30–13:00

What does the good look like? 

  • We are facing times of disruption and while it is unavoidable it can either bring mess, anger, frustration in our passengers or on the opposite side it can be a great chance to prove our efficiency, care for customers and professionalism.
  • During this workshop we will look at how the good looks like at the airport during disruptive times, because it Is during challenging times when we need to feel we are not alone as passengers and when our airline customers need to feel empower and fully in control to demonstrate the travelers are cared for and ultimate the customer experience will be improved.