Ron Palmeri | Founder and CEO

Ron Palmeri, Founder and CEO, Layer

Ron Palmeri is the Founder and CEO of Layer, an enterprise conversation that helps companies build customer lifetime value. Ron is a serial entrepreneur and conversation technology pioneer. His previous companies include Grand Central (now Google Voice), OpenDNS (acquired by Cisco), Prism Skylabs, Scout Labs, and Swivel—many of which he incubated at MkII Ventures.


Aviation Festival - Day 1 @ 14:05

Panel discussion: How will conversational customer service (public and private) evolve and how do we balance the bots with a human element to avoid a viral crisis?

  • With an intense focus on private messaging in 2018 how should we cater for and prioritise various types of travellers based on their value to the airline? 
  • Customers voices are now louder than ever, how do we create meaningful relationships with customer by listening and resolving their issues at the desired touch point?
  • Can humanity in service help truly differentiate your airline and win the travellers excited by the prospect of a highly engaged personalised experience?
  • How close are we to really breaking down internal silos and allowing social to inform business decisions? 

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Conference 5-7 September • Exhibition & Seminars 6-7 September

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