Mike Slone is Chief Experience Officer for Travelaer. Previously, he served as the Global Lead of User Experience at Amadeus, where he oversaw the Customer Experience Strategy & Design team as part of Amadeus’ Airline IT Consulting practice. His team provided consulting services to the worlds top international airlines in the areas of customer experience, innovation, and future of eCommerce, mobile, and marketing.
Prior to Amadeus, Mike led award-winning projects for Dell, Vail Resorts, Microsoft, HP, Southwest Airlines and countless international airlines. He has spoken at numerous conferences, including Forrester Interactive, SXSW, Eye for Travel, ITB and WTM. His work has also been recognized by CBS, Wired, Fast Company, Mashable, Skift, TNooz, ID Magazine, the Webby Awards, and Clio.
Your team is using words like blockchain, personalization, big data, AI, NLP, Cloud, API, bot, and IOT, on a daily basis, but have nothing to show for it
You bought generic, out-of-the-box functionality from a large tech provider because other airlines did too
You conducted customer journey mapping exercises or user testing, but then ignored the findings
You spent one year on a site redesign, launched it a year later, and realized it’s outdated
If you or your team suffer from any of these symptoms, you are not alone. Walk away from this talk with not only preventative measures, but proven ideas to disrupt your digital future