Mark Anderson is Executive Vice President - Customer at Virgin Atlantic, responsible for all customer-facing teams including Customer Experience Design, Contact Centres, Airports, Clubhouses, Inflight Services and Crew. Mark is a true commercial customer champion and passionate about developing people to be their best.
Before his appointment, Mark was Senior Vice President and Managing Director of Virgin Holidays where in less than 3 years, he developed a high performing team that achieved record people engagement scores and operating profits with strong customer advocacy. He has over 25 years of senior management experience in retailing and travel.
In his (rare) spare time, Mark is a qualified white water kayak coach and keen horse rider. He is a Trustee of Pennies, the digital charity that gives small change a big purpose and lives in Kingston upon Thames.
Mark holds a Bachelor of Arts degree in English Language & Literature from the University of Southampton and studied with TIAS Business School in the Netherlands for a Masters in Retail Management.