Kevin May in the editor in chief of PhocusWire, the news arm of leading online travel research and events brand, Phocuswright. He has covered technology, distribution and the digital economy in the travel, tourism and hospitality industry since 2005, in roles prior to PhocusWire as editor of both Travolution and Tnooz.
He began his career as a reporter at the Police Gazette in London, before moving to local newspapers as deputy editor of the Essex Enquirer and then the web editor of business title, Media Week (UK).
Kevin holds a degree in criminology and is also the author of a forthcoming biography about British electronic band, Depeche Mode.
Topics discussed include:
Making sure you have the right partners: expanding out of traditional revenue generators and benefiting from the trend of experience first growth
How can all airlines benefit from technologies such as AI and personalisation to increase their ancillary growth
Maximising your customer engagement & building the trust of your customers in order to own the trip
Driving conversion: understanding your customers behaviour and increasing revenue with personalisation