Joanna Geraghty | President And Chief Operating Officer
JetBlue Airways

Joanna Geraghty, President And Chief Operating Officer, JetBlue Airways

Joanna Geraghty is President & Chief Operating Officer of JetBlue, responsible for JetBlue’s operations and commercial performance including network, brand and marketing and revenue management.

Geraghty’s focus is on delivering a leading customer service experience, enhancing operational and commercial performance while nurturing JetBlue’s unique culture and standing as one of the best places to work.

Prior to being named President & COO she served as JetBlue’s Executive Vice President, Customer Experience, responsible for Airport Operations, Customer Support, and Inflight Service. She served as Executive Vice President, Chief People Officer from 2010-2014, after serving as Vice President and Associate General Counsel and Director of Litigation and Regulatory Affairs. Geraghty has been with the New York-based airline since 2005.

Geraghty is a member of the board of the JetBlue Foundation and chairperson of the board of Concern Worldwide, an international not for profit. Before joining JetBlue, she was a partner at the law firm Holland & Knight.

She received her B.A. from the College of the Holy Cross, her master’s in international relations from Syracuse University’s Maxwell School of Citizenship and Public Affairs, and her J.D. from Syracuse University College of Law.

Appearances:



World Aviation Festival - 5th September @ 09:45

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?

World Aviation Festival - 5th September @ 12:40

Keynote Interview: Joanna Geraghty, President & COO, JetBlue

World Aviation Festival - 5th September @ 12:55

CEO PANEL DISCUSSION: Future airline business models – Consolidation, ultra-long-haul, evolving LCCs and new types of revenue

    What will be the further impact of consolidation and will we see any further mega-mergers? After recent failures what is the future of low-cost long-haul and does this prove that the model is not economically viable? What is the business case for ultra-long-haul routes, and does it actually make economic sense for airlines? How can airlines capitalise on passenger trends such as digital travel spending and personalisation to generate new types of revenue?
last published: 21/Mar/19 14:45 GMT

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