Greg Gilchrist | Senior Vice President and Chief Customer Officer

Greg Gilchrist, Senior Vice President and Chief Customer Officer, Sabre

Greg Gilchrist is senior vice president and chief customer officer for Sabre Airline Solutions®. An airline technology veteran with over 25 years of industry experience, Gilchrist is responsible for overseeing all customer engagement and commercial processes. This includes sales, account management, relationship management and customer support for Sabre Airline Solutions customers worldwide.

Under his leadership and guidance, Sabre Airline Solutions has grown substantially over the past decade while maintaining a strong focus on the broad customer base. Gilchrist led an effort to bring customer management into one team focused on defining and executing end-to-end customer management best practices. This team drives customer management initiatives across the organization with a major focus on customer retention and loyalty.

Gilchrist has worked in a variety of customer-facing roles across Sabre. He served as vice president of strategic accounts where he led the teams responsible for managing all aspects of business and client management for Sabre Airline Solutions' largest customers. Prior to that, he oversaw the company’s emerging businesses and key outsourcing initiatives. Gilchrist began his career at Sabre leading teams responsible for Asia-Pacific sales and marketing.

Before joining Sabre, Gilchrist worked in a variety of management and executive positions at Unisys that focused on the technology and services needs of the airline market.

A recognized leader in the airline industry, Gilchrist has served on numerous boards and industry groups and is currently on the SITA Council. Gilchrist holds a Bachelor’s degree in history, politics, and law from Monash University, Melbourne, Australia.

Gilchrist appreciates the opportunity to be out on the golf course, as well as spending time at home with his wife, LeAnna and four children.


Aviation Festival - Day 3 @ 09:30

What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and intelligent retailing help shape the future of the industry?

  • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
  • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
  • Intelligent retailers – How can airlines start to become smarter with their offers and use digital to differentiate products and services?
  • What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
  • How can airlines effectively transition into digital companies that fly planes?
last published: 06/Sep/18 05:58 GMT

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Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September


The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.


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