Gary Townsend | Chief Innovation Officer
Black Swan Data

Gary Townsend, Chief Innovation Officer, Black Swan Data

Gary Townsend is Chief Innovation Officer at Black Swan Data (BSD). He has been in the aviation space for over 20 years and has loved every minute.  Before joining BSD he was Engineering Manager at PAC where he spearheaded the introduction of innovative technologies that helped redefine the passenger experience capabilities of the systems. At BSD he has led the development of the Labs tool set which creates predictive and prescriptive models through the process of machine learning and AI. The combination of both his IFEC and Predictive Analysis experiences allows Gary to bring a very unique perspective to the opportunities and challenges facing our industry.


Aviation Festival - Day 2 @ 12:45

Panel Discussion: Inspiring Loyalty for the next generation of travellers: shaping loyalty to inspire engagement and natural loyalty

  • How are FFPs evolving and adapting to a new generation of travellers?
  • Understanding how airlines can optimise engagement and increase value for members
  • Optimising therole ofpersonalisation inloyaltytoenhance theholisticcustomer experience
last published: 06/Sep/18 05:58 GMT

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Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September


The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.


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