Brian Sumers | Airline Industry Reporter
Skift

Brian Sumers, Airline Industry Reporter, Skift

Brian Sumers is a Los Angeles-based reporter for Skift, where he covers the global airline industry. Since joining Skift in June 2016, Brian has focused on how innovation and technology influence the airline passenger experience. 
Previously, Brian wrote about airline and airport news for Conde Nast Traveler and Aviation Week. He has also written for the Wall Street Journal, the Los Angeles Times, and L.A. Weekly. 

Brian appears on television and radio to discuss airline industry trends. He has appeared on NPR's All Things Considered and Public Radio International's Marketplace, and regularly comments on airline issues for KCRW and KPCC, both public radio stations in Los Angeles. He has also been a guest on CNN and BBC World, and is often interviewed by KCBS and KABC in Los Angeles. 

Brian is a magna cum laude graduate of Northwestern University's Medill School of Journalism, and he has a master's degree in journalism from the University of Southern California's Annenberg School. Earlier in his career, he reported for the Tampa Bay Times, St. Louis Post-Dispatch and Los Angeles News Group, parent of the Los Angeles Daily News, Daily Breeze and Press-Telegram.

Appearances:



Aviation Festival - Day 2 @ 12:45

Panel Discussion: Inspiring Loyalty for the next generation of travellers: shaping loyalty to inspire engagement and natural loyalty

  • How are FFPs evolving and adapting to a new generation of travellers?
  • Understanding how airlines can optimise engagement and increase value for members
  • Optimising therole ofpersonalisation inloyaltytoenhance theholisticcustomer experience

Aviation Festival - Day 2 @ 15:25

Competition and pricing - How can LCCs combine digital tech and smart pricing techniques to differentiate their products & deliver value to mobile natives?

  • What is stopping our ability to collect and wield customer data needed to optimise total revenue?
  • Why is it so hard to manage both prices and inventory in real-time?
  • Using AI to capture relevant information that will help us make better business decisions
  • Personalised ancillaries: Where are airlines missing the mark on personalisation?
  • How can machine learning help close direct sales?
  • Introducing smarter dynamics and analytics into your pricing structure to support profitable growth
last published: 06/Sep/18 05:58 GMT

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Conference 4 - 6  September 2019 

 

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