Brian Gross led the digital transformation of Aeromexico, launching all-new web, API, check-in, CRM, email and payments platforms in under two years. He continues to drive innovation, with a focus on artificial intelligence – the airline was one of the first companies worldwide to provide AI-powered customer service on WhatsApp's enterprise platform. Previously,
Brian launched new apps at AT&T in Atlanta, web banking at ABN AMRO in Amsterdam, and evangelized great user experiences as a Forrester analyst. Brian originally hails from Los Angeles and attended UCLA and the Rotterdam School of Management.