Alan Joyce has been Chief Executive Officer and Managing Director of the Qantas Group since November 2008.
In his time as CEO, he has overseen the biggest transformation of Qantas since it was privatised in 1995, including the turnaround and renewed growth of Qantas International, the expansion of Qantas and Jetstar throughout Asia, the diversification of the Qantas Loyalty business with new ventures, the renewal of the Group’s fleet with more than 150 new aircraft, and ongoing investment in lounges, technology and training.
This transformation drove Qantas to the best financial performance in its 96-year history in 2016, together with record customer satisfaction and employee engagement.
Mr Joyce previously served as founding CEO of Jetstar for five years from October 2003, establishing its operations in Australia and Asia. Prior to his appointment at Jetstar, he spent over 15 years in key positions at Qantas, Ansett and Aer Lingus.
Between July 2012 and June 2013, Mr Joyce was Chairman of the International Air Transport Association.
He was named “Airline CEO of the Year” by CAPA Centre for Aviation in 2015 and has been recognised as one of the world’s most influential gay business leaders for two years running in the OUTstanding / Financial Times list of “Top 100 Leading LGBT Executives”.
Mr Joyce was named a Companion of the Order of Australia (AC) in the Queen’s Birthday 2017 Honours List for his services to “the aviation transport industry, to the development of the national and international tourism sectors, to gender equity, inclusion and diversity, and to the community, particularly as a supporter of Indigenous education
His current roles in business and the community include:
- Director of the Business Council of Australia;
- Member of the Male Champions of Change;
- Ambassador for the Australian Indigenous Education Foundation NSW.
Mr Joyce is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering. He holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science.
World Aviation Festival - 5th September @ 09:10
Keynote Interview: Alan Joyce, CEO, Qantas
Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
World Aviation Festival - 5th September @ 09:45
Keynote CEO Panel
Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
- How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
- What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
- In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
- What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
- Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
- What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
- How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
last published: 20/May/19 12:35 GMT