WEBINARS

In these uncertain times, we’re offering our community a way to stay connected and share ideas. Every week, we’re creating a virtual space to come together and explore the most important topics in the industry right now.


Every webinar is free to attend via GoToWebinar. 

UPCOMING WEBINARS

 

Supply & Demand, How is travel forever changed?

Tuesday 2 June 2020, 3pm(BST)

The webinar will be covering a brief overview of the current situation, looking at influencing factors impacting supply & demand
and how companies connected to the airline business can be thinking of new ways to innovate to adapt to the changes coming.

 

REGISTER HERE

The Travel Payment value chain, impact of COVID-19 and what’s next?

Tuesday 9 June, 3pm (BST)

Join us on Tuesday 9th June as we speak to Mastercard about the travel payment value chain. Topics include:

  • Airline and Travel Payments trends before COVID-19
  • Impact of COVID-19 on the industry in general and payments in particular
  • Cancellations/refunds/vouchers/chargebacks: best practices and guidelines
  • Changes in consumer payment preferences 
  • B2B payments: streamlining the money flow and ramping up sales via travel agencies
  • Virtual Card Numbers: is right pricing possible?
Contributions from:
  • Paul van Alfen - Managing Director, Up in the Air - Travel Payment Consultancy (moderator)
  • Chris Fendley - EVP Market Development Enterprise Partnership, MasterCard
  • Michael Oliva - Director Franchise Management, MasterCard
  • Chiara Quaia - VP Market Development Travel, MasterCard
  • Thomas Helldorff - VP Airlines & Travel, Worldpay from FIS and Author of the "Airline Payments Handbook”
  • William Pershke - Vice President Airline Consulting, Elavon

REGISTER HERE

        Mastercard

 


PAST WEBINARS 

 

Interview with József Váradi, CEO of Wizz Air Holdings

Tuesday 26 May

Wizz Air Holdings CEO József Váradi sits down with John Strickland to discuss:

How Wizz Air are planning to bounce back post Covid and stimulate customer demand for a sustained recovery?
What is the “new normal” when it comes to airline operations, hygiene and passenger expectations coming out of this pandemic?
How will the current situation impact Wizz’s expansion into new regions such as the Middle East?
 

WATCH ON DEMAND

Strategies for the post-COVID-19 future of airline travel retail and F&B

Covid19 reveals the necessity for change in travel retail in the airline business. Airlines need to re-think and adapt their business to find ways how to increase spend-per-pax. In this webinar we’ll show the post-COVID-19 future of airline travel retail. We’ll discuss how airlines can develop new strategies for ancillary revenue growth through travel retail, inflight-shopping and F&B pre-order. 

Hosted by Kian Gould, Founder & CEO, AOE
Speaker: Vimal Kumar Rai, MD, TRACE Consulting

✈  Long-term impact of corona on airlines and travel retail
✈  The death of the trolley and the future of inflight shopping
✈  Strategies how to achieve an increased spend-per-pax through new digital business models along the customer journey
✈  Case study: insights of how Singapore Airlines already achieved this

VIEW RECORDING

 

The “new normal”: the changing face of aviation post COVID-19

05 May 2020

In conversation with SITA CEO Barbara Dalibard.

COVID-19 has had a dramatic impact on the air transport industry, requiring a new approach to how the industry operates as it emerges from this crisis. This will establish a new normal where operational cost efficiencies, health as a key element of a safe and secure journey and ensuring long-term sustainability will be fundamental to the industry’s recovery and resurgence.

To support this recovery requires the right mix of technology, trust and collaboration between industry players and rethinking the processes that underpin travel.

WATCH ON DEMAND

 

Aviation and COVID-19 live Q&A with the experts

28 April 2020

The airline industry has been hit extremely hard by the COVID-19 crisis, and our thoughts go out to the airlines, airports and wider supply chain that have been irrevocably impacted.

To stay connected in these unprecedented times, we've hosted three "State of Play" webinars where we discussed the circumstances for Europe, the US and the APAC region respectively.

Due to the interest and amount of questions that we've received we've decided to bring back our team of experts to answer them all in a live Q&A for a full hour on the 28th April.

✈  John Strickland, Director, JLS Consulting
✈  Zheng Lei, President, IAR - Institute for Aviation Research
✈  Henry Harteveldt, President, Atmosphere Research Group
✈  Shashank Nigam, Chief Executive Officer, SimpliFlying

WATCH ON DEMAND

How can airlines restore brand confidence through the COVID-19 crisis

21 April 2020

With more restrictions being placed on travel to contain the COVID-19 outbreak, learn how airline brands can minimize the eroding effect on their brands.

Hosted by  Shashank Nigam , Chief Executive Officer, SimpliFlying

✈  Why COVID-19 is different from most crises airlines have dealt with previously
✈  How top airlines have been responding to the crisis
✈  How to avoid mistakes that can erode brand trust
✈  Leadership in times of crisis
✈  How to create a culture of crisis readiness for the future

DOWNLOAD RECORDING

 

Aviation and COVID-19 state of play series APAC 

14 April 2020

The aviation industry is in disarray, due to the wide impact of Covid-19 the state of the industry has fundamentally changed. Our thoughts go out to the airlines and wider supply chain that have been irrevocably impacted by this worldwide event.

To help keep the industry up to date we are launching the first in our State of Play Series, this series features industry experts from various regions who can update you on the state of play (at the time of publishing) in their specific region.  

This webinar is hosted by Zheng Lei, President, IAR - Institute for Aviation Research
 

DOWNLOAD RECORDING

 

 

Aviation and COVID-19 state of play series US

07 April 2020

The aviation industry is in disarray, due to the wide impact of Covid-19 the state of the industry has fundamentally changed. Our thoughts go out to the airlines and wider supply chain that have been irrevocably impacted by this worldwide event.
 
To help keep the industry up to date we are launching the first in our State of Play Series, this series features industry experts from various regions who can update you on the state of play (at the time of publishing) in their specific region.  
 
Hosted by Henry Harteveldt, President, Atmosphere Research Group
 

DOWNLOAD RECORDING

 
 

Aviation and COVID-19 state of play series Europe

31 March 2020

The aviation industry is in disarray, due to the wide impact of Covid-19 the state of the industry has fundamentally changed. Our thoughts go out to the airlines and wider supply chain that have been irrevocably impacted by this worldwide event.
 
To help keep the industry up to date we are launching the first in our State of Play Series, this series features industry experts from various regions who can update you on the state of play (at the time of publishing) in their specific region.  
 
Hosted by John Strickland, Director, JLS Consulting
 

DOWNLOAD RECORDING

 

 

 

 

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