Business Design Centre, London, UK

Exhibition Opening Hours:

6 September 2018: 10am - 4.30pm

7 September 2018: 10am - 4pm





The exhibition of the Aviation Festival is FREE TO ATTEND and will be open from the 6th to the 7th September in London. 

View the seminars by topics:

**Important notice**: your free expo pass will not give you access to the conference content

Visitor Seminars Theatre C - 6 September




Registration & Exhibition Opens


Panel: NDC, distribution chaos for TMC’s or calm waters ahead?

  • Is the IATA vision of 20 airlines transacting 20% of their volume through NDC connects in 2020 achievable?
  • What volume of transactions will that mean have to be achieved in an airlines home markets? 
  • What will be the main catalyst for achievement of the target?
  • What is missing today that needs to change to have calmer waters ahead?
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Paul Saggar; Chief Innovation Officer; Capita Travel & Events

Paul Sagger, Chief Innovation Officer, Capita Travel and Events Boxever

Pat Mcdonagh, CEO, Clarity

David Hoar, Director, Enterprise Sales & Consultancy, Boxever  



Panel: NDC, will a great retailing and personalisation experience be the key measure of traveller satisfaction?

  • How will personalisation improve the overall travel experience?
  • Will airlines deliver successfully on the ancillary products sold?
  • What really defines a great customer experience for an airline?
  • Will the retailing and personalisation experience be lost to poor service delivery?

Clive Wratten, CEO,  CTI


Mike Gibbs,  CEO,  Norad Travel






Optimising AI chatbots for seamless customer journeys

  • Understand how chatbots can be integrated into customer service strategies
  • Analyse the benefits of AI to the entire customer experience
  • Evaluate the most effective means of generating ancillary revenue via machine learning

Dominic Ashmore, Contact Optimisation Lead, Thomas Cook

Dominic Ashmore, Contact Optimisation Lead, Thomas Cook Hepstar

Building a ‘best in partnering’ playbook at Virgin Atlantic

  • Discover how the Virgin Atlantic is streamlining the seams of digital and physical passenger experience with strategic partnerships
  • Unpack how the Alliances Team have delivered vital objectives and achieved interdepartmental buy-in
  • Evaluate the effect on customer satisfaction, commercial benefits and key takeaways

Anthony Woodman, Head of Alliances, Virgin Atlantic

Anthony Woodman, Head of Alliances, Virgin Atlantic Virgin Atlantic

Understanding and incorporating progressive technology for improved customer experience

  • Evaluate the new technologies customers want to be made available
  • Discover the benefits of improved customer experience by implementing digital services 
  • Create opportunities for optimising ancillary revenue

Carly Morris,  Product Development Manager,  IAG Cargo

Carly Morris,  Product Development Manager,  IAG Cargo HolidayTaxis

The effects of Heathrow’s expansion for passengers and airlines

  • Getting to grips with Heathrow expansion and future capacity for airlines
  • Comprehend the benefits of higher competition to passenger and to airline
  • Predicting the future of allocation, regulations and their effect on airline business priorities

Adam Sloper,  Airline Strategy Manager, Heathrow

Adam Sloper, Airline Strategy Manager, Heathrow heathrow

Data and design: co-creating digital solutions with customers and colleagues

  • Discover how Operations Decision Support are adopting design thinking, data science, and engineering, in order to make KLM the most data-driven airline in the world
  • Capitalising on customer and employee collaboration to develop innovative solutions, products & services
  • Discover examples of digital solutions that are contributing to an organisational-wide cultural change through a unique development process

Ocky Wiemeijer,  Product Manager Operations Decision Support, KLM


The impact of digitalisation on talent acquisition

  • Contemplate whether digitalisation has created a ‘war for’ or ‘war on’ talent in commercial aviation
  • Discuss the impact of millennials in the workplace and managing generational clash
  • Understand the relevance of culture and employer brand to talent strategies and the commercial benefits of their development
  • Which strategies can airlines use to retain their top talent once it has been won?

Moderated by: Claire Steiner, Director & Chair of Education and Training Committee, Institute of Travel and Tourism

Claire Steiner, Director & Chair of Education and Training Committee, Institute of Travel and Tourism HolidayTaxis


Panellist: Sally Williams,  Resourcing Partner, Virgin Atlantic

Sally Williams, Resourcing Partner, Virgin Atlantic Boxever

Panellist: Minttu Sinisalo,  Head of Strategic Workforce Planning and Talent, Finnair

Minttu Sinisalo, Head of Strategic Workforce Planning and Talent, Finnair

Women in Travel Mixer

To complement our focus on diversity in the industry, we want to embrace the opportunity we have to provide a platform for women to come together, share experiences and take some inspiration back to their organisations. You are welcome to join us at the mixer after the Future Aviation Leaders seminars.

Bonny Simi,   President,  JetBlue Technology Ventures


Close of Day 1 Seminars



Technology Seminars - 7 September




Registration & Exhibition Opens


Panel: Is it all about content for the TMC and corporate travel buyer?

  • How important is total content availability to the buyer, booker and traveller?
  • Can total content be delivered in a well-managed travel programme?
  • Where does content rank in travel buyers priorities?
  • Will lowest logical fare still rule in a new distribution world?

Darren Foster  , Snr Alliance Manger EMEA,  Concur 

Sally Williams, Resourcing Partner, Virgin Atlantic

Nicola Foster  , Travel Category Manager,  Veritas

Nicola Foster  

Andy Slough , Technology Lead, Business Travel Direct  

Andy Slough, Technology Lead, Business Travel Direct  

Dave Bishop,  Commercial Director,  Gray Dawes Group

David Bishop  





Panel: How do TMC’s and Travel Buyers manage Duty of Care in a disrupted World?

  • What impacts are todays changes in distribution having on Duty of Care?
  • How do TMC’s and Travel Buyers work together to reduce programme leakage and drive up adoption?
  • What priority level do TMC’s and travel Buyers place on Wellness in travel and Duty of care?
  • Who should own the Duty of Care policy for Corporate UK?

Darryl McGarvey, Directory Travel Partnerships, Concur

Darryl McGarvey  

Nicola Rogan, Interim Category Manager Global Travel,  Petrofac      


Mike Atherton,  CEO, Mantic Point Solutions          

Mike Atherton  

Andrew Burrows, Business Travel & Technology Director , Business Travel Direct    






Accelerating change with diversity & inclusion: How can the aviation and travel industry evolve to overcome the massive skills shortage? 

  • 77% of CEOs had or planned to implement a diversity strategy last year, what is the business case for these in aviation?
  • With more FTSE 100 CEOs called David and Steve than are women and in light of the gender pay gap reporting this year, what are the biggest challenges to gender equality in commercial aviation and how can they be overcome?
  • How can the industry evolve its equal gendered, BAME and LGBTQ+ representation at all levels to beyond a quota?
  • Evaluate the importance and commercial benefits of inclusion to retaining diverse talent within your organisation

Moderated by: Catherine Burton , Principal Aviation & Diversity Consultant, Catherine Burton Consulting Ltd


Panellist: Estelle Hollingsworth,  VP Talent & Development, Virgin Atlantic          

Sally Williams, Resourcing Partner, Virgin Atlantic Boxever

Panellist:  Sophie Dekkers,  UK Country Manager, easyJet

Minttu Sinisalo, Head of Strategic Workforce Planning and Talent, Finnair

Panellist: Marion Wooldridge,  Vice Chair, British Women Pilots’ Association          

Sally Williams, Resourcing Partner, Virgin Atlantic

Panellist:  Karolien De Hertogh,  Head of Corporate Sales, United Airlines


Improving passenger journeys by digitally empowering employees

  • Evaluating how best to analyse user flows and implement a-b testing for optimised UX in-app
  • Enhancing communication between ground and flight crew using innovative technology
  • Improving passenger experience with a more digitally empowered workforce

Thomas Langenberg  , Management Trainee,  KLM

Thomas Langenberg KLM


Panel: Influence of digital touchpoints in customer interaction – a case study based on digital reading material

15:00 End of seminars day 2


Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September


The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.


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