Mobile Agenda

 

London, 5 - 7 September 2018

Schedule

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Sep 509:00
Conference pass

Chair’s Opening Remarks

Aviation Marketing
Sep 509:05
Conference pass

MEGATRENDS KEYNOTE: When software is eating the world and the aviation industry is facing significant disruption; how do we keep the customer as our central focus?

Keynotes
  • How should airlines be thinking about FAANG companies and new interfaces such as AR, VR and voice technology to give passengers the chance to experience products and services?
  • Applying artificial intelligence and machine learning at scale to streamline and simplify individual business processes
  • What can we learn from the Chinese market who are light years ahead of us when it comes to mobile first, seamless and frictionless payment experiences?
  • How blockchain, IoT and machine learning can potentially offer airlines a much deeper understanding of consumer behaviour along with opportunities to unlock ancillary services?​
Sep 509:34
Conference pass
Sep 509:35
Conference pass

AirAsia Case Study: More than just an airline – A digital story

Aviation Marketing
    Maximising revenue through data – Personalisation, ease of payment, machine learning and mobile appsFostering strategic partnerships to expand your revenue baseIntroducing our digital business arm – A one stop centre for all things air travel that is tailored around our customers lifestyles
Sep 509:35
Conference pass

Evaluating the opportunities for blockchain in aviation

Loyalty
  • Is there substance behind the buzzword?
  • Understanding the different use cases for the loyalty industry
  • Insights into Air Baltic's vision for blockchain
Jouni Oksanen, Senior Vice President, eCommerce, Sales and Marketing, Air Baltic
Sep 509:35
Conference pass

Opening Keynote Address: How Stockholm designed “Airport City” to create an interactive dialogue with passengers

Airport T.EX
  • Non-aeronautical revenue streams and their ever-increasing importance
  • Airport City: the sustainable retail and development project that will pave the way to Stockholm’s future
  • Why Stockholm has chosen to go down this route and how will it ultimately benefit the passenger?
Fredrik Jaresved, CEO - Airport City, Swedavia
Sep 509:35
Conference pass

Artificial intelligence: opportunity or threat?

AIVIATION
  • Whilst current use cases arguably focus on the customer experience; what are the next generation AI tools being envisaged?
  • Getting to grips with how AI is entering the strategic and tactical decision-making space
  • Analysing the operational capabilities and scope for automation
Houman Goudarzi, Technology and Innovation, IATA
Sep 509:55
Conference pass

Personalization Today vs Tomorrow: AI-Driven strategies to deliver more effective real-time personalization of passenger digital experiences

Aviation Marketing
  • Learn how Turkish Airlines is able to deliver extensive digital personalization across 120 countries and 30 languages simultaneously
  • Explore three key “Real-Time Content” concepts that leverage AI: one to one personalization, content generation, and conversational experiences
  • Dive-in to an important example of how real-time content can drive ancillary revenue through real-time generated and ultra-personalized hotel descriptions
Sep 509:55
Conference pass

How better customer experience drives true loyalty

Loyalty
  • Expedia’s new loyalty report shows that diverse product offer and customer experience drives loyalty
  • Yet, travel brands rely almost exclusively on discounts/promotions
  • Expedia’s technology solutions help partners offer more value and drive brand loyalty
Sep 509:55
Conference pass

How to use IoT and Big Data analysis in the context of airport retail

Airport T.EX
    Building a personalised retail experience through intelligent data collectionDelivering the services that are critical for a passenger in the most convenient format possibleBuilding the digital space to interact with passengers and build customer loyalty
Sep 509:55
Conference pass

Cybersecurity amidst digital disruption in aviation

AIVIATION
  • Identifying the cybersecurity implications of implementing disruptive technologies such as AI, machine learning & IoT in big data capture
  • Defining the ways this new tech can be safeguarded in compliance with regulations and maintaining digital agility
  • Predicting how airlines can work alongside regulatory bodies in the development of smart-regulations
Devon Smibert, Director of Cybersecurity, Westjet
Sep 510:10
Conference pass

Special “Outside-in” Address: Understanding how Alibaba approaches digital ecosystems, personalisation and AI – Lessons for the airline industry

Aviation Marketing
  • How airlines can leverage digital technologies to blend the on and offline worlds into a single, immersive shopping experience?
  • Using machine learning and AI at scale to innovate and bring fun and engaging experiences to your customers throughout the whole travel experience
  • Fulfilling the potential of AI and personalisation in a big way to drive segmented and personalised product recommendations to travellers?
Sep 510:10
Conference pass

Driving customer experience to the top of the priority list to grow loyal customers

Loyalty
  • As customer expectations rise, hear how Caribbean airlines implemented a successful optimisation plan
  • Developing a digital relationship with our customers and making sure this encourages loyalty
  • Understanding the relationship between experiences and loyalty: what does our data tell us?
Alicia Cabrera, Senior Marketing Manager, Caribbean Airlines
Sep 510:15
Conference pass

How Finavia develops customer experience to transferring passengers?

Airport T.EX
  • How to make the most of Airports and the data-paradise within.
  • How to pull the vast streams of data that IoT and beacons provides us into useful information?
  • Why do we need to adapt legacy processes to become more agile and lean?
Katja Siberg, Senior Vice President, Marketing and Corporate Communications, Finavia Corporation
Sep 510:15
Conference pass

What will the IntelligentEngine do to change the game for airlines and the industry?

AIVIATION
  • The amount of data flowing through the industry is increasing exponentially
  • How can that be turned into actionable insight with real outcomes?
  • What do airlines and OEMs need to bring to the table to make those outcomes happen?
Sep 510:30
Conference pass

Winning in Travel Loyalty: The Next Generation of Airline Booking & Ecommerce

Loyalty
  • Investigating how airlines can integrate loyalty across multiple business areas
  • Discussing the importance of simple e-commerce and payment platforms to keep travellers earning and burning loyalty points
  • The importance of dynamic packaging in controlling the customer’s phone for booking
Justin Steele, Vice President, Product, Switchfly
Douglas Gaccione, Executive Vice President, Global Sales and Marketing, Switchfly
Sep 510:30
Conference pass

Creating the ‘Netflix of aviation’: NASA’s in-flight recommendation engine

AIVIATION
  • Discussing which safety issues are most pressing to operational and commercial efficiency
  • How can data be mined for improved aviation safety and performance?
  • Utilising this data to create machine learning algorithms to assist decision-making for pilots
Sep 510:35
Conference pass

Budapest’s strategy to drive revenue through collaboration with airlines

Airport T.EX
  • A success story: how we have partnered with Wizz to create retail offers
  • Developing retail spaces and the associated infrastructure to maximise opportunities
  • What role will retail play in the seamless experience of the future?
Sep 511:10
Conference pass

Roundtables

Airport T.EX
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them
How can we adapt our retail offer to match broader trends
How to offset the impact of AVs with retail growth
How to provide personalised retail offers in a post-GDPR landscape
IoT as a key to leveraging data for improved retail experience
What can we do to profile passengers and provide tailor made services
Sep 511:20
Conference pass

ROUNDTABLES

Aviation Marketing
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them.
Building Trust in a New Era: Does your technology company have the right B2B marketing strategy for today’s travel industry?
Creating engagement on social channels with customer generated content and stories
Youvraj Seeam, E-Sales & Product Manager, Commercial (E-Commerce), Air Mauritius
How can airlines use AR and VR content to increase yields and drive conversion rates?
Valerie Anne Nandrin, Brand Manager, Brussels Airlines
How can Chatbots add real value to your airline?
How can you get a genuine 360° view of the customer using AI for personalisation of service and offers of our customers?
Localization of customer loyalty programmes. How to find and keep customers by speaking their language?
Personalisation in Airline Marketing powered by Artificial Intelligence, supported by Data Management Platforms & Big data
Social Listening Finding out the Who, Where and What people are saying about your brand?
The challenges of creating a great experience for your global customers (especially in the travel, hospitality and aviation industries)
Sep 511:20
Conference pass

Panel Discussion: Understanding your data to create better services for your customers

Loyalty
  • How can Loyalty programs and Airlines really use the wealth of data effectively?
  • Sharing our experiences of creating better customer insights from our loyalty programs
  • Developing a customer centric evidence basedstrategy
Graham Bradley, Loyalty Program & Propositions, Heathrow Airport
Sep 511:20
Conference pass

ROUNDTABLES - click here to see full list

AIVIATION
The challenges of creating a centralised, digital operations strategy
The journey to operational automation using IoT
The modernisation of European airspace and the role UAVs will play in the future
Sep 513:00
Conference pass

Emerging technologies: the future for customer engagement

Aviation Marketing
  • How can you create that continuous conversation with your passengers to resolve customer issues quickly with bots and agents that are already fully briefed on the customers profile and history?
  • Using chats asynchronous nature to offer a great deal more comfort and less stress to your customers
  • What is the potential for machine learning tools to help us capatilise on customer data and forge more meaningful engagements?
Sep 513:00
Conference pass

Improving the payment solutions on-board to enable a seamless customer experience

Retail
  • Why is Air France KLM so interested in the on-board payment space?
  • What are the biggest challenges slowing the implementation of seamless onboard payment?
  • How we are approaching our strategy and discussing our key drivers for innovation
Sarah Panthou, Retail & Ancillaries, Air France K.L.M.
Sep 513:00
Conference pass

How CVG is transforming our airport through the use of beacon technology?

Airport T.EX
  • Informing passengers and leveraging beacons to accurately predict passenger flow
  • The impact this has ad on our understanding of the airport and future revenue generation opportunities
  • How will blockchain and beacons interact in a future blockchain environment that encompasses the door to seat experience and beyond?
Sep 513:00
Conference pass

Uber Exclusive: The reality of urban aviation

AIVIATION
  • How are Uber working alongside NASA and other players, towards the availability of urban aircraft?
  • Unpacking the effect of low aerial traffic on current airspace systems
  • Navigating the approval processes of regulatory bodies
Sep 513:00
Conference pass

Chair’s Opening Remarks

IAR China Summit
Zheng Lei, President, IAR - Institute for Aviation Research
Sep 513:05
Conference pass

Major issues and trends facing the airline industry in China

IAR China Summit
  • What are the key regulatory framework of aviation policy in China?
  • How does the aviation policy affect the strategy and development of major Chinese airlines and airports?
  • How do consumer trends, economic growth and government policy in China impact the Chinese aviation market and how is it likely to impact future trends?
Zheng Lei, President, IAR - Institute for Aviation Research
Sep 513:15
Conference pass

KLM Case Study: How KLM is taking the next step in using artificial intelligence on social media to provide hybrid “Human+AI” conversations that support their customers?

Aviation Marketing
  • Utilising an AI system that can learn from service agent’s actions and get smarter over time to handle more complex questions
  • Balancing your AI with a human approach so your service agents can focus on questions and conversations with customers that require the human touch.
  • How far can we go with customer service automation without losing the human element completely?
Sep 513:15
Conference pass

All eyes on cash, Why the aviation industry should keep an eye on cash right now

Retail
  • Cash is still king for millions of consumers worldwide, online and offline
  • How can you benefit from this approach towards cash payment methods and how to attract new customer groups?
  • We will show you how airlines will generate additional sales by offering alternative cash payment options in their checkout process
Sep 513:20
Conference pass

Challenges and opportunities for low-cost carriers in the Greater China market

IAR China Summit
  • What are the major challenges faced by LCCs in the Greater China region?
  • What are the main opportunities?
  • What will be the biggest changes for LCCs in China in the next 5 years and why?
Dianchun Li, President, HK Express
Sep 513:30
Conference pass

When messaging becomes your dominant customer interaction channel within the airlines industry

Aviation Marketing
  • Power effortless customer experiences at scale
  • Are you ready for a tsunami of messages?
  • Seamless integration of human and bot enabled channels
  • Examples of how leading Airlines such as Delta Airlines, Emirates, Brussels Airport leverage messaging communication channels
Sep 513:30
Conference pass

Reducing merchant costs in indirect distribution channels

Retail
  • Giving some background and history on Air Europa’s situation
  • Allowances and constraints – What could or could not be done?
  • Outlining our lines of action and sharing what we have been doing
  • Sharing our results and the main outcomes currently achieved
Sep 513:30
Conference pass

Combining biometrics, blockchain and IoT for a fully integrated airport experience

Airport T.EX
  • How we track the customer journey from biometric validation through to passport control and use this information to generate revenue
  • Why are we partnering with our concessionaires to use the data collected to further improve passenger experience?
  • Lessons learnt: what can airports learn from our experience and how are we looking to take the next steps to build revenue?
Sep 513:35
Conference pass

Capitalising on drone-detection and integration in airport operations

AIVIATION
  • Unravelling the economic knock-on effects of drone disruption to airlines and airports
  • Identifying the technology airports can use to detect UAVs and prevent future incidents
  • Evaluating the possibility of collaboration with drones in operations at Southend Airport
Sep 513:35
Conference pass

Gaining competiveness in the global aviation market – the case of Hainan Airlines

IAR China Summit
  • Given constraints at major hubs in China, would point-to-point operations be more of future for Hainan Airline’s strategy for long-haul services?
  • How effective is Hainan Airlines primary hub – secondary hubs
  • What will be the biggest changes for Chinese network carriers in the next five years and why?
Jason Liu, VP Commercial, Hainan Airlines
Sep 513:45
Conference pass

How the world's largest airline use real time social networking to communicate with customers?

Aviation Marketing
  • Serving 600,000 passengers per day – How can you successfully monitor all issues and use social as a first line of defence?
  • As customer expectations are at an all-time high what kind of pressure does this put on our customer service agents and how can we help them navigate through the noise?
  • Allowing social to inform business decisions – How to keep your senior management engaged and influenced by social media
Sep 513:45
Conference pass

Embracing blockchain and payments: our future payments strategy

Retail
  • Understanding the opportunities that blockchain present for payments
  • How we are planning to adopt early and be innovation ready
  • Sharing the work we have done so far and sharing our experiences
Sep 513:50
Conference pass

Is there future for a medium sized full service carrier in China?

IAR China Summit
  • What is the competitive position of full service carriers as opposed to major network carriers and LCCs in China?
  • Is there a danger of medium sized full service carrier in China being marginalised in the next few years?
  • How should a medium sized full service carrier position itself strategically to gain competitive advantages?
Sep 513:55
Conference pass

The next generation of autopilots

AIVIATION
  • Developing artificial intelligence to increase safety in irregular conditions
  • Identifying the commercial effects of its use in aviation
  • Understanding the regulatory implications of shallow vs. deep machine learning
Sep 514:00
Conference pass

Panel: Creating a seamless payment experience for our customers throughout the customer journey

Retail
  • Developinga seamless experience for every customer: how can this dream be achieved?
  • Discussing what seamlessactually meansin the context of payments
  • Does personalisation play a role in the future of payments?
Sep 514:00
Conference pass

Decreasing waiting times and stress through accurate, IoT-fuelled information

Airport T.EX
  • Why providing a truly seamless experience is crucial to the development of the airport business model
  • How can beacon technology and intelligent AV products facilitate this exchange of information?
  • What changes we were able to implement as a consequence of an intelligent beacon strategy
Sep 514:05
Conference pass

Panel discussion: How will conversational customer service (public and private) evolve and how do we balance the bots with a human element to avoid a viral crisis?

Aviation Marketing
  • With an intense focus on private messaging in 2018 how should we cater for and prioritise various types of travellers based on their value to the airline?
  • Customers voices are now louder than ever, how do we create meaningful relationships with customer by listening and resolving their issues at the desired touch point?
  • Can humanity in service help truly differentiate your airline and win the travellers excited by the prospect of a highly engaged personalised experience?
  • How close are we to really breaking down internal silos and allowing social to inform business decisions?
Sep 514:05
Conference pass

Facilitated passenger self-connectivity: is it the way forward for airlines to improve load factor and gain profitability in the Chinese market?

IAR China Summit
  • How could full service airlines and low-cost carriers cooperate together using new technology platforms, giving agility and flexibility in connecting networks and increasing load factors?
  • How do we effectively move passengers & bags, whilst maintaining cost effective operations, IT solutions and general production costs?
  • How could win-win airline-airline partnerships be created and facilitated by airports?
  • What are the major obstacles for facilitated passenger self-connectivity?
  • Is airport facilitated passenger self-connection a particularly useful strategy for foreign airlines gaining traffic in a market where they are not able to find a traditional interlining partner?
Dianchun Li, President, HK Express
Jason Liu, VP Commercial, Hainan Airlines
Guy Stephenson, Chief Commercial Officer, Gatwick Airport
Sep 514:20
Conference pass

Broadcasting to Passengers – why we must fight the temptation

Airport T.EX
    Wayfinding and beacon: How Edinburgh is exploring how communication can be improved by moving away from broadcastingClear communication to passengers is vital within an tannoy announcements, flight information display screens, and gate screens.How our habit of using broadcast techniques is holding us back from properly embracing individual passenger engagement.
Sep 515:00
Conference pass

Hyper personalisation

Aviation Marketing
  • As millennials take over from baby boomers in reshaping the travel industry should airlines become more like lifestyle brands?
  • What are the innate challenges of targeting notoriously savvy travellers who are often in search of quality experiences that they can share with others?
  • How AirAsia uses tongue-in-cheek branding to emphasise its low-cost offering?
Akira Mitsumasu, Vice President, Products & Services, Japan Airlines
Sep 515:00
Conference pass

How do alternative payments fit into the changing payment landscape?

Retail
  • Discussing the opportunities around alternative payments and the benefits for carriers and customers alike
  • How can the industry work together to really guide the future of payments in the aviation industry?
  • Evaluating the impact of blockchain on payments: how can airlines prepare for this technology?
Sep 515:00
Conference pass

Roundtables

Airport T.EX
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them.
Beacons and hyper-personalised revenue opportunities in airports
Beacons in the context of innovative arrivals
How can beacons impact the way we innovate in airports?
Push notifications, beacons and seamless walkthrough
Shaping the Milan Airports experience of tomorrow through an integrated IoT strategy
Sep 515:00
Conference pass

Home-grown technologies for the centralisation of big data

AIVIATION
  • Showing how Allegiant are overcoming their legacy operational information systems
  • Breaking down how data can be aggregated for faster decision making in irregular circumstances
  • Exploring the next steps necessary for developing and implementing predictive analytics for operations
Sep 515:00
Conference pass

Engaging travellers using an integrated digital platform

IAR China Summit
  • What makes HNA HiApp a unique platform as compared to traditional OTA?
  • What are the main challenges in integrating different aspects of businesses within HNA Group on the HiApp platform?
  • How can rising digital channels be utilised for value-added services?
Zheng Wang, CEO, HiApp (HNA Group)
Sep 515:15
Conference pass

How Chinese airlines can supercharge their big data strategy to boost profits

IAR China Summit
  • Technology provides airlines with a treasure trove of data, and Chinese airlines have access to some of the best passenger data in the world.
  • Discover how Chinese airlines have recognised the opportunity and are using big data to increase margin, revenue and profits.
Sep 515:20
Conference pass

The Myths of Inspiration and Personalization: The Power of Fare Marketing & User Experience

Aviation Marketing
  • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
  • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
  • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
Sep 515:20
Conference pass

Millennial booking and payment trends

Retail
  • Why your millennial passengers expect you to have alternative forms of payments
  • How to turn payments from a cost center to a top-line revenue enhancer
  • Learnings from retail & travel industries on how to use payments as a strategic lever
Sep 515:20
Conference pass

Establishing a 360° Situation Awareness

AIVIATION
  • Which current and future technologies should every aviation business have on their radar?
  • Integration of these technologies to support your overall strategy.
  • How you can benefit from the calming certainty of always knowing everything.
Sep 515:30
Conference pass

An online travel platform for the airline industry

IAR China Summit
  • What is unique about Alibaba’s online travel platform?
  • How does the online travel platform create value for airlines?
  • How could the online travel platform enhance passenger travel experience?
Sep 515:35
Conference pass

Applying artificial intelligence in operational automation

AIVIATION
  • Learn how Air-France KLM are automating their cargo process with machine learning
  • Analysing the merits of navigating regulations and decision making using AI
  • Discussing the future effects of AI in operational efficiency across the industry
Sep 515:40
Conference pass

"Travel in the 2020's: what does it mean for airlines?"

Aviation Marketing
  • Insights into the travellers of the 2020's – Understanding their expectations when it comes to digital, personalisation and frictionless experiences
  • Key examples of personalisation that we’re seeing in the travel market today and understanding what actions your brand should take now to prepared
  • Understanding future technology trends that will impact your business
Sep 515:40
Conference pass

Developing a seamless payment experience for our customers

Retail
  • Understanding United Airlines’ current payment options
  • Creating a seamless payments ecosystem – managing different geographies, preferences and priorities
  • Working towards a personalised payment infrastructure: what could this even look like?
Jeff Ulrich, Senior Manager - Digital Innovation, United
Sep 515:45
Conference pass

Reshaping airline distribution channels through digital technology

IAR China Summit
  • How could an airline pursue ancillary revenue growth while retaining cost discipline?
  • What patterns are emerging in online booking?
  • How could airlines develop a personalised product/service to engage with travellers?
Sep 515:55
Conference pass

Panel discussion: How will AI & data-driven tech shape the future of aviation?

AIVIATION
  • Where do the most significant opportunities lie for AI in commercial aviation operations?
  • What will the major challenges be and how can they be overcome?
  • Which data and technologies will most influence operations and enable automation in the future?
Sep 516:00
Conference pass

Are airlines becoming the most uninspiring brands in travel?

Aviation Marketing
  • Why airline marketers insist on selling when the customer just isn’t buying.
  • Understanding the new values of the modern consumer and the great disconnect caused by sales messaging.
  • In the travel lifecycle, inspiration precedes the booking. How ‘smart’ content marketing positions brands as authentic sources of inspiration.
  • Why the framework of story is such an powerful way to compel the human brain in an age of noise.
Sep 516:00
Conference pass

Developing an integrated digital platform to engage with travellers on their end-to-end journey

IAR China Summit
  • What role is mobile playing now and what potential is there moving forward?
  • What are the current status of applications of Big Data and Artificial Intelligence in the Chinese airline industry?
  • Which channels are reshaping travel distribution in China?
  • How does social media affect Chinese consumers’ traveller behaviour?
  • What are the major trends shifting towards more comprehensive travel apps in the Chinese market?
  • How could airlines and IT companies driving business growth through partnership?
Zheng Wang, CEO, HiApp (HNA Group)
Stella Chen, CTO, Hong Kong Airlines
Sep 516:20
Conference pass

Panel discussion: How should your marketing and content strategy differ depending on your brand and type of business model (low cost, legacy, premium etc)?

Aviation Marketing
  • What is the future of VR/AR and video content and what can you do to make sure that your brand personality is reflected across all channels?
  • What is the key to effectively planning reactive content as well as real time marketing and which channels work for different types of content?
  • Across the social landscape where are the genuine opportunities for growth, new customers and good PR?
  • What is the potential for AR, VR and 360-degree ads for the future of airline marketing?
Sep 516:20
Conference pass

Panel Discussion How can airlines embrace the fast-paced world of payments?

Retail
Topics include:
  • Investing in payment platforms and partnerships that are going to deliver value for customers: separating the good from the average
  • Understandingwhat our customers want and how we can best provide it to them

Create your personal agenda –check the favourite icon

Sep 608:15
Conference pass

Join us to explore the future of start-up engagement and investment in the industry with leading investors and airlines

Keynotes
  • Who are the latest successes of corporate start-up engagements in our industry?
  • What should airlines tech focus on for the future of their business?
  • How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
  • How to stay ahead of the pack?
  • What are the biggest barriers of innovation today for our industry?
  • Is competition conducive to innovation in our industry?
  • What is the power of partnerships and co-investments in the start-up ecosystem?
Sep 608:40
Conference pass
Sep 608:45
Conference pass

Keynote Interview: Johan Lundgren, CEO, easyJet

Keynotes
New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Sep 608:45
Conference pass

Keynote Interview: Johan Lundgren, CEO, easyJet

Airport T.EX
New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Johan Lundgren, CEO, easyJet
Sep 609:05
Conference pass

Keynote Interview: Robin Hayes, President and CEO, JetBlue

Keynotes
Robin sits down with Guy Johnson to discuss the future prospect of JetBlue’s European expansion. They will also examine the consolidation in the US market and look at how much further it can go? Guy will also ask him about their beloved brand and how they continue to inspire customers and their staff to drive a better experience. Also find out more about how they’re launching corporate technology ventures to stay ahead of the curve.
Interviewee: Robin Hayes, Chief Executive Officer, JetBlue
Sep 609:05
Conference pass

Keynote Interview: Robin Hayes, President and CEO, JetBlue

Airport T.EX
Robin sits down with Guy Johnson to discuss the future prospect of JetBlue’s European expansion. They will also examine the consolidation in the US market and look at how much further it can go? Guy will also ask him about their beloved brand and how they continue to inspire customers and their staff to drive a better experience. Also find out more about how they’re launching corporate technology ventures to stay ahead of the curve.
Interviewee: Robin Hayes, Chief Executive Officer, JetBlue
Sep 609:20
Conference pass

Keynote Interview: Hernan Rincon, CEO, Avianca

Keynotes
Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
Sep 609:20
Conference pass

Keynote Interview: Hernan Rincon, CEO, Avianca

Airport T.EX
Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
Hernán Rincón, Chief Executive Officer, Avianca
Sep 609:30
Conference pass

Keynote CEO Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

Keynotes
    How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?What does the next generation travel experience look like?
Sep 609:30
Conference pass

Keynote Digital Leaders Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

Airport T.EX
    How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?What does the next generation travel experience look like?
Moderator: Guy Johnson, News Anchor, Journalist and aviation enthusiast, Bloomberg
Johan Lundgren, CEO, easyJet
Skúli Mogensen, Founder & Chief Executive Officer, WOW air
Hernán Rincón, Chief Executive Officer, Avianca
Sep 610:00
Conference pass

Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

Keynotes
  • How are these technologies advancing the airline industry in a tangible way?
  • What successes do they drive?
  • What's next for their impact in the coming months?
Sep 610:00
Conference pass

Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

Airport T.EX
  • How are these technologies advancing the airline industry in a tangible way?
  • What successes do they drive?
  • What's next for their impact in the coming months?
Dee Waddell, Global Managing Director, Travel & Transportation, IBM
Sep 611:20
Conference pass

Technology & Strategy Roundtables

Keynotes
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
Airline Holidays – just another ancillary product tick-in the box, or a longer-term strategic play to drive more direct business?
Jon French, Business Development Director, Global Airline Solutions, Hotelbeds Group
Are airlines keeping up with the Uber, Netflix, Amazon’s of the world? Join us to discuss what it means to create a truly single view of the customer to create loyalty and unlock value.
Artificial Intelligence. Are you getting the most out of it?
Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
CX is the new black! How to create better customer experience and monetise service products by focusing on users and their needs?
EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How can airlines be confident that inflight connectivity will deliver a positive return?
How can airlines both increase incremental revenue and driver greater NPS?
How can IFC deliver on truly cloud-scaled user experiences?
How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
How do we secure our data in fast changing IT-Architectures?
How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
Adam Ward, Director, Digital Sales Europe, GE Aviation
How to build a world class airline through digital innovation
How to build loyalty during disruption?
Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
Next gen retail: Data driven insights to drive increases in ancilliary sales.
Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
Offer transformation - what it is really? It's time to stop tinkering with legacy processes and embrace the wholesale transformation of the airline offer. But what does offer transformation mean and what are the real-world applications?
Offers, Merchandising, Orders - How to play nice together and win?
Utilization of in-destination content and leveraging the "What to do" to drive costs down while enhancing both employee and passenger experience
What’s the next big innovation in ancillary merchandising?
Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited
Sep 611:20
Conference pass

Technology & Strategy Roundtables - Click here to view full list

Airport T.EX
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
Airline Holidays – just another ancillary product tick-in the box, or a longer-term strategic play to drive more direct business ?
Jon French, Business Development Director, Global Airline Solutions, Hotelbeds Group
Are airlines keeping up with the Uber, Netflix, Amazon’s of the world? Join us to discuss what it means to create a truly single view of the customer to create loyalty and unlock value.
Artificial Intelligence. Are you getting the most out of it?
Sergio Sánchez González, Industry Business Development Associate (EMEA TTL), Salesforce
As legacy distribution becomes unsustainable, how should airlines embrace the travel distribution revolution?
Dee Waddell, Global Managing Director, Travel & Transportation, IBM
Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
Pramod Jain, Vice President of Marketing and Solutions Management, Sabre
EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
Oliver Bradburne, Account handler, Aerospace, JLT Specialty Limited
From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How can airlines be confident that inflight connectivity will deliver a positive return?
Frederik Van Essen, Senior Vice President of Strategy and Business Development, Inmarsat
How can airlines both increase incremental revenue and driver greater NPS?
Azim Barodawala, CEO, Volantio Inc.
How can IFC deliver on truly cloud-scaled user experiences?
Henning Horst, Senior Manager, Sales Aeronautical EMEA, SES Networks
How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
How do we secure our data in fast changing IT-Architectures?
How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
How to build loyalty during disruption?
Al Tredinnick, BDM, 15below
Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
Alexander Mans, Co-Founder & Chief Technology Officer, FLYR
Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
Jon Norris, Senior Director - Marketing, Panasonic Avionics
Offer transformation - what it is really? It's time to stop tinkering with legacy processes and embrace the wholesale transformation of the airline offer. But what does offer transformation mean and what are the real-world applications?
Offers, Merchandising, Orders - How to play nice together and win?
Andrew Hurst, CTO, 2e Systems
What’s the next big innovation in ancillary merchandising?
Mark Brown, Vice President Sales & Client Accounts EMEA, Fusion
Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited
Sep 612:20
Conference pass
Sep 612:20
Conference pass

Fuelling artificial intelligence with big data

AIVIATION
  • How Lufthansa are implementing AI across the organisation
  • Collecting data on a broader scale as a basis for AI applications
  • First adventures in AI for operations and lessons learnt
Sep 612:25
Conference pass

The evolution of the LCC business model: How far can the convergence between LCCs and FSCs stretch before all models look the same?

World Low Cost Airlines Congress
    What is the next step in LCC evolution beyond long haul and feeder traffic partnerships?How is the LCC long haul market affecting the pricing strategies of flag carriers? Are there any traditional LCCs left in established markets?To what extent can LCCs compete for business travellers with FSCs? How is digital technology helping LCCs differentiate their products?
Sep 612:25
Conference pass

Innovation Keynote: Going beyond the buzz – What is the potential of blockchain technology for airlines?

Aviation IT
    Why using blockchain technology for enhanced reconciliation and data sharing is such a compelling value proposition for the airline industry?How blockchain could transform traditionally complex airline systems in areas such as loyalty, ticketing, security and identity and maintenance?What kind of industry collaboration needs to happen to unlock the potential of blockchain?
Sep 612:25
Conference pass

Virgin Atlantic Keynote: From knowing customers to truly understanding their needs, the future of customer experience still has people at its heart

IFEC
  • Putting people first – only a highly engaged team can create highly engaged customers
  • Truly knowing our customers – the power of personalisation and a ‘single customer view’
  • Why technology and digital innovation is not an end goal in itself, but an enabler, to give customers the ability to serve themselves and people the freedom to deliver a more tailored and valued service
  • Combining deep customer insight with the involvement of our own people; how to ensure a purposeful decision-making process which always has people at its heart
Sep 612:25
Conference pass

How digital transformation is changing SAS’ approach in improving revenue and customer satisfaction

Retail
  • What digital transformation means at SAS – fundamentally changing the way we work
  • With SAS brand as starting point using technologies and data insight to improve our relationship with the customer
  • The path towards perfecting the right offer to the right customer, at the right time, with the right messaging on the right platforms: lessons learnt so far
Sep 612:25
Conference pass

Out-smart Google and Facebook with a new approach to loyalty

Loyalty
  • Creating customer insights and incentivising behaviour: PINS approach to loyalty
  • Creating user engagement with gamification and real personalised value
  • Making sure you aren’t overtaken by the new fish: reimagining challenges to become big opportunities
Sep 612:25
Conference pass

Exclusive Keynote: Gatwick Airport: Taking innovation beyond the tech arena by using blockchain, biometrics and IoT.

Airport T.EX
    Creating a series of projects that leverage the technologies such as blockchain, biometrics and IoT to create the world’s most technologically advanced airportThe challenges faced when retrofitting the most advanced IoT technology in pre-digital infrastructure.How to ensure a rapid walkthrough experience whilst building the IT architecture behind boosting non-aeronautical revenue.
Sep 612:45
Conference pass

What are the main challenges in terms of rethinking current processes and building digital into an airlines DNA?

Aviation IT
    What is holding back airline CIOs and CDOs from implementing and executing their digital vision and strategy?How will blockchain help enable new capabilities and remove internal and external barriers?What ongoing implications will the GDPR have on our industry drive for more data driven and personalised services and systems? Uncovering the real potential of Artificial Intelligence: How could AI impact various customer touchpoints and what kind of advancements should we expect to see in 2019?How will airlines integrate VR/AR technology for customer experience and enhanced maintenance operations? Are we going far enough in terms of open innovation and collaboration with start-ups, partners and digital intermediaries?
Sep 612:45
Conference pass

CONNECTIVITY PANEL DISCUSSION: Taking in-flight entertainment to the next level - What are the next steps in commercialising connectivity and driving better passenger experiences?

IFEC
  • How close are we to offering an entertainment experience which is better than anything available on the ground?
  • Has the right business case been proven for various airline models and are we close to seeing a return on investment?
  • As BYOD becomes more prominent will there be more focus on content over equipment?
  • What is the future of on board immersive technology such as AR & VR?
Sep 612:45
Conference pass

The future of revenue optimization: Post-Booking

Retail
  • How are leading airlines leveraging post-booking revenue optimization technologies?
  • Can an airline successfully create its own secondary market?
  • How can Machine Learning and Artificial Intelligence drive increase profitability and better customer experience?
Sep 612:45
Conference pass

Panel Discussion: Inspiring Loyalty for the next generation of travellers: shaping loyalty to inspire engagement and natural loyalty

Loyalty
  • How are FFPs evolving and adapting to a new generation of travellers?
  • Understanding how airlines can optimise engagement and increase value for members
  • Optimising therole ofpersonalisation inloyaltytoenhance theholisticcustomer experience
Sep 612:45
Conference pass

Keynote CIO Panel: The Digital transformation of today’s airports: IoT, blockchain and creative innovation

Airport T.EX
    How can we transform the world’s busiest hubs to be ready for future technology demandsFostering growth with partners through intelligent collaborationImproving guest experience and driving revenue through the use of vast pools of data and advanced analytics
Sep 612:55
Conference pass

Going beyond operational data science to predictive analytics

AIVIATION
  • Breaking down how airlines are using data science as a catalyst at the core of their overall strategy
  • Capitalising on optimum big data analytics processes and their integral role in the airline value chain
  • Interpreting descriptive statistics to move beyond knowledge and into predictive analytics
Sep 613:05
Conference pass

Working agile alongside customers to optimise digital platforms for booking & customer journey management

Retail
  • Developing an agile digital platform across mobile, desktop andnew tech
  • Understanding your customers and continuallydeveloping deeperunderstanding withthe use of personalisation& big data
  • Understanding how Transaviaisevaluating thefuturetech such as voice functionalityfor implementation
Vanja Mlaco, Coach of Digital Team, Transavia Airlines
Sep 614:40
Conference pass

Innovator Keynote: How Transavia aims to become to the most innovative airlines in Europe by implementing a new role based, non-hierarchical way of working inspired by agile scrums & lean-start-ups

World Low Cost Airlines Congress
  • The external environment is changing rapidly, how can we adapt and be more flexible and keep up with passenger demands?
  • How can you combine cost leadership and digital innovation to help differentiate your products and compete effectively?
  • What are the results from most recent trials and experiments with chatbots, flight search and blockchain technology?
Sep 614:40
Conference pass

KLM Case Study: How KLM are entering the NDC world after the end of full content agreements?

Aviation IT
  • Implementing a new distribution model that offers rich content and personalised offers
  • Using connections with travel partners and digital intermediaries to strengthen our global proposition
  • From a channel perspective how can you use payment method as a major differentiator?
Guido Van Til, Vice President of Digital Strategy, Air France - KLM
Sep 614:40
Conference pass

Case Study: Air Italy's Customer Journey and product transformation

IFEC
  • Introducing Air Italy's new world
  • Unique challenges of completely overhauling your business model and brand
  • Creating a consistent and fully connected on board experience
Sep 614:40
Conference pass

Hear the impact of personalisation on our sales: is it worth the hype?

Retail
  • Implementing a personalised retail platform to optimise spend from every customer
  • Making sure we are optimising our offering to make it more relevant and simple for our customers to buy
  • Hear what the numbers say: what impact haspersonalisation had on our revenue?
Jouni Oksanen, Senior Vice President, eCommerce, Sales and Marketing, Air Baltic
Sep 614:40
Conference pass

Focusing on engagement and utility for the customer at United

Loyalty
  • Hear how United are focused on driving customer engagement with a focus on premium personalised services
  • The relationship between digital & engagement; merging real-time operational data with customer facing functions and building new services
  • Adding value and monetisation withoutalienating customers with personalisation, data and innovation
Luc Bondar, VP Loyalty, United Airlines
Sep 614:40
Conference pass

How blockchain will revolutionise security and digital identity in the context of international travel

Airport T.EX
    How blockchain is radically changing the way that we think about the security processWhat elements of blockchain mean that it is perfectly suited solving these data privacy issuesReplacing the Hub. A dream that is finally becoming a reality for airports
Maurice Jenkins, Division Director for Information Systems, Miami Dade County, Aviation Department
Sep 614:40
Conference pass

Flight deck automation: AI, HMI, weather and their impact on pilots

AIVIATION
  • How technology can be used to mitigate the effects of hazardous weather on flight crew workload
  • How multi-modal interaction with avionics can increase crew situational awareness and reduce workload
  • Understanding the future role of AI on workload reduction and its economic impacts
Sep 614:55
Conference pass

The future of travel technology: 2030 - What will the Travel Digital Ecosystem look like; and the opportunities it presents

World Low Cost Airlines Congress
Conversational commerceo China is way ahead of the West. EU has been leapfrogged by Asia on mobile.o Phone operators must take part of the blame but so too does Govt.o weChat for conversational commerce and support.Artificial Intelligenceo Practical implementation of bot answering emailso Introduce Alexa ; The difficulty with speech and text to speech has been solved in the last couple of years and now a far better input device than a keyboard.China as the new world tech leader. What can we learn?
Bobby Healy, Chief Technology Officer, CarTrawler Ltd
Sep 614:55
Conference pass

Do You Have the Ingredients For a Successful Retail Transformation?

Aviation IT
A case study about a fully traditional carrier underdoing the highly successful transformation to one of the leading low-cost airlines in South America
  • Corporate commitment to the strategy
  • Create new distribution model while maintaining current high value network
  • Develop market and fulfill new products
Sep 614:55
Conference pass

How can airlines build open ecosystem using digital platform?

Retail
  • Airlines start to realize the power and the benefits of digital platform economy
  • The key way to leverage it lies in creating open ecosystems that improve customer satisfaction and bring value to the airline
  • The presentation will demonstrate best examples in the Airline industry where open ecosystems created business value for Airlines
Marko Javornik, Vice President / General Manager, Mobility & Travel, Comtrade Digital Services
Sep 614:55
Conference pass

Learn how to avoid Airline Digital Disorder by using a Customer centric strategy to define the future of travel. Your airline may have A.D.D., if:

Loyalty
  • Your team is using words like blockchain, personalization, big data, AI, NLP, Cloud, API, bot, and IOT,on a daily basis, but have nothing to show for it
  • You bought generic, out-of-the-box functionality from a large tech provider because other airlines did too
  • You conducted customer journey mapping exercises or user testing, but then ignored the findings
  • You spent one year on a site redesign, launched it a year later, and realized it’s outdated
  • If you or your team suffer from any of these symptoms, you are not alone. Walk away from this talk with not only preventative measures, but proven ideas to disrupt your digital future
Sep 615:00
Conference pass

Digitalization in air travel

IFEC
  • How can the aircraft become a part of the digital journey
  • Key technology needed to achieve this
  • The role of connectivity and Inflight entertainment platforms
Sep 615:00
Conference pass

Secure digital identities for next-generation air travel: using biometrics to bridge the gap curb-to-destination

Airport T.EX
    The new biometric and analytic technology that can keep borders safe while making travel, curb to destination, easier for everyone involvedThe key commercial development cycles that fine-tuned biometrics for use with the general populationHow that technology was then transitioned and adapted for use in the airports to be used for ticketless boarding and automatic customs checks without the use for tradition physical credentials.
Matthew Pruitt, Chief Solutions Architect, Federal, NEC Corporation of America
Sep 615:10
Conference pass

Artificial Intelligence: How airlines are transforming offer optimization & revenue management with AI

World Low Cost Airlines Congress
    irline industry is fraught with endless applications and claims about Artificial Intelligence and cognitive technologies, as they look to transform how they manage revenue and create and distribute offers. The biggest question they must evaluate is this: Are all AI technologies the same and do they deliver the same value?
  • How can airlines augment pricing and revenue management strategies with AI – and how do evaluate the technologies that deliver strategic value?
  • How does AI transform offer creation and dynamic packaging to create more personalized offers that increase consumer satisfaction and increase conversions?
  • How is AI used to day to better understand a customer’s willingness to pay and bring dynamic pricing to life?
Sep 615:10
Conference pass

The future of Virtual Interlining disruption across travel industry

Aviation IT
  • The whole industry is finally aware of Virtual Interlining / Self-Connect, what are the unique selling points of Kiwi.com?
  • What does Kiwi.com do in order to win an educated customer and provide the best service?
  • What do airlines and airports think about Virtual Interlining and what are the current trends?
  • Flights only or can multimodality play its part as well?
Sep 615:10
Conference pass

The ultra-low cost approach to ancillary retail

Retail
  • Low prices are our loyalty – can a strong ancillary retail model be a loyalty tool aswell?
  • Focusing on prices and yield: what are Spirits key strategies to grow these revenue generating areas?
  • The role of technology at a ULCC is it worth the investment?
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Sep 615:10
Conference pass

From low cost incentives to high value returns: the WestJet loyalty evolution

Loyalty
    Setting the scene: changing our egalitarian loyalty program to expand a top tier membershipEnsuring our new offer is attractive to members through thorough market researchWorking to implement a program which benefits customers and drives economic growth
Sol Zia, Head, WestJet Rewards, WestJet Airlines
Sep 615:15
Conference pass

The fusion of Inflight digital services with connectivity

IFEC
  • Benefits of the fusion between IFE with connectivity: new services and new revenues;
  • Controlled platforms: What are controlled platforms and where should be used;
  • Strategy: When and how to adopt.
Sep 615:15
Conference pass

How innovative data collection over the last ten years and biometrics has provided a feedback loop for the borders of the future

Airport T.EX
  • How the Department of Homeland Security sees the future of digital identity
  • How DHS is leveraging decades of excellence to provide the best customer journey possible
  • What airports and airlines can do to make best use of this approach and drive innovation
Sep 615:15
Conference pass

Emerging technology and airspace modernisation

AIVIATION
  • Identifying the key technologicaldrivers for airspace modernisation
  • Understanding the regulatory implications of disruptive technologies
  • ​What is next for the aviation authorities and their collaborators?
Sep 615:25
Conference pass

Competition and pricing - How can LCCs combine digital tech and smart pricing techniques to differentiate their products & deliver value to mobile natives?

World Low Cost Airlines Congress
  • What is stopping our ability to collect and wield customer data needed to optimise total revenue?
  • Why is it so hard to manage both prices and inventory in real-time?
  • Using AI to capture relevant information that will help us make better business decisions
  • Personalised ancillaries: Where are airlines missing the mark on personalisation?
  • How can machine learning help close direct sales?
  • Introducing smarter dynamics and analytics into your pricing structure to support profitable growth
Brian Davis, Senior Vice President - Commercial, Sun Country Airlines
Michael Peters, Vice President of Product Management, Revenue Management Systems
Mike Thompson, Head of Sales, EMEA & Americas, Navitaire an Amadeus company
Sep 615:25
Conference pass

Closing Keynote panel: Distribution revolution Do airlines now have more control of the distribution landscape and what will the airline vendor relationship look like in 5 years?

Aviation IT
    Will the grander vision for airline distribution start to come into play? Can blockchain dramatically reduce distribution costs and will it trigger the emergence of a new business model?Will the technology help wrestle some control from big online travel agencies and global distribution systems?In light of recent uptake from airlines groups in embracing NDC and a new distribution models will we see wholesale change in the sector? As airlines develop their own travel marketplaces how will they manage inventory as well as connections, ancillaries and partner tickets?
Sep 615:25
Conference pass

Tapping into the opportunity for Airlines to provide "Door-to-door” travel

Retail
  • Changing the perspective of the journey from airport-to-airport to door-to-door travel
  • Working with ground transport as a complimentary service to ultimately own the traveller’s full journey
  • Improving customer experience, passenger loyalty and brand perception by integrating ground transport into your booking flow
Sep 615:25
Conference pass

A revolution in data-driven marketing: Intelligent Orchestration

Loyalty
  • The reality and hype around AI and data-driven marketing
  • How to fully leverage all your customer data
  • How to mirror customer behaviour, in real time
Tomas Salfischberger, CEO, Relay42
Sep 615:30
Conference pass

KLM Case study: Applying augmented reality to the end to end passenger journey

IFEC
  • Pursuing meaningful applications for AR and identify customer touchpoints where AR technology can improve the passenger experience
  • Gamifying the travel experience – Using gamification to engage with your customers and also help deliver useful information
  • Future applications for AR including navigation, baggage, education and translation
Sep 615:35
Conference pass

How to make best use of biometric technology in airports

Airport T.EX
    How to begin joining the dots between check-in, bag drop, immigration and border control, airside security and the boarding gateIs Single Token Travel a realistic vision for the majority of airportsand if so what are the necessary steps?Challenging data privacy misconceptions and introducing biometric technology to passengers
Sep 615:35
Conference pass

The rise of digital towers

AIVIATION
  • Comprehending the regulatory implications of digital and remote air traffic control towers
  • Debating whether digital towers should be a contingency plan, or replacement for the physical
  • How should this technology be safeguarded?
Sep 615:40
Conference pass

Designing our digital sales channels to capture our market and retain customers

Retail
  • Understanding our customers: designing relevant promotions and discounts for specific audience
  • Designing our platforms for intuitive use and simplicity – lessens from our experience
  • Building effective personalisation with insights and data
Sep 615:40
Conference pass

Developing a smart approach to marketing your loyalty program to increase engagement

Loyalty
  • Understand how Virgin Australia is using creativity and real-time insights to increase engagement with its customers
  • Sharing how we are using data in surprising ways to delight our customers
  • Developing the use of our CRM at scale tooptimise the relationship with our customers
Sep 617:00
Conference pass

Dragons Den

Keynotes
We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers

Create your personal agenda –check the favourite icon

Sep 708:15
Conference pass

Air New Zealand and JetBlue Tech Ventures special announcement

Keynotes
Leveraging the Travel Tech startup ecosystem to prepare the travel industry for the future. Learn how an emerging international aviation collaboration program taps into the fast growing startup community to define the future of air travel.
Avi Golan, Chief Digital Officer, Air New Zealand
Sep 708:40
Conference pass

Chairman’s opening remarks

Keynotes
Sep 708:45
Conference pass

Industry game changer Interview: Sir Tim Clark, President, Emirates

Keynotes
Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
    How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisationThe future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
Sep 709:00
Conference pass

How United’s technological innovations exemplify the convergence of man and machine, the path to autonomous mobility and global connectivity.

Keynotes
  • Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming both customer service and key hub economies.
  • The tools and applications that are shifting the airline industry as employees and customers gain greater control of the travel experience, especially within a connected world.
  • How the right technology can help companies connect people and provide the best possible customer experience.
Sep 709:05
Conference pass

Keynote Interview - Paul Griffiths, CEO, Dubai Airports

Airport T.EX
Paul sits down to discuss reimagining how Dubai sees the airports of the future. We will be reviewing his vision for DBX and the exciting new projects being undertaken there. What technologies will be the drivers of change in the travel industry? How can we prepare ourselves for this and what are the commercial opportunities going forward?
Sep 709:15
Conference pass

Keynote presentation: Marrying service with digital leadership

Keynotes
  • Equipping the world’s most awarded airline for the digital age
  • Understanding the importance of balancing technology, people and mindset
  • What have been the key challenges, successes and learnings?
Sep 709:20
Conference pass

Keynote Interview - Hari Marar, CEO, Bangalore International Airport

Airport T.EX
Being based in the Silicon Valley of India, Bangalore has unique opportunities to leverage new technologies. Hari will come to the Aviation Festival to discuss how Bangalore are benefiting from their Innovation Lab through single token development, asset management and analytics to match the soaring capacity needs of the Indian market.
Sep 709:30
Conference pass

What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and cyber security help shape the future of the industry?

Keynotes
  • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
  • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
  • What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
  • How can airlines effectively transition into digital companies that fly planes?
Sep 709:35
Conference pass

Keynote Interview: Henk Jan Gerzee, CDO, Amsterdam Schiphol

Airport T.EX
Schiphol’s new Chief Digital Officer to give his vision of Schiphol and the aviation sector at large. Schiphol is uniquely placed to take advantage of a plethora of opportunities through intelligent data management. Henk Jan will sit down to tell us where their digital priorities lie.
Henk Jan Gerzee, CDO, Royal Schiphol Group
Sep 709:45
Conference pass

Keynotes - Airport C-Level Panel Debate - How can we leverage innovation and technology to adapt and create the airports of tomorrow?

Airport T.EX
  • How should the world’s airports be looking to adapt and use technology to help maximise efficiency and revenues?
  • What will be retail’s role in the airports of the future and how can technology facilitate retail growth?
  • As security demands become ever more stringent and capacity increases, what can we do to improve passenger flow and experience?
Sep 710:00
Conference pass

Understanding the future of distribution: What will the airline distribution model look like in the next 5 years and what role will Global Distribution Systems play?

Keynotes
  • How will airline distribution evolve and what will the relationship with the customer look like in 3-5 years?
  • Reshaping the role of the GDSs - Do you need an intermediary at all?
  • What technological innovations are going to permit access to richer content and more personalisation?
Sep 711:10
Conference pass

Keynote Interview: John Rodgerson, CEO, Azul Airlines

World Low Cost Airlines Congress
Azul CEO John Rodgerson steps into the hot seat with John Strickland to discuss:
    Creating a fast growing LCC that defies the national economy Stimulating new passengers to generate a larger marketFuture expansion and growth plans
Interviewee: John Rodgerson, CEO, Azul Brazilian Airlines Azul Linhas Aereas Brasileiras
Interviewer: John Strickland, Director, J.L.S Consulting
Sep 711:10
Conference pass

Fireside chat: Finnair: Transforming a traditional airline into an intelligent travel ecosystem by 2020

Aviation IT
  • How Finnair is using digitalisation to develop a Nordic travel ecosystem
  • What is the future for AI, facial recognition and platform thinking?
  • Understanding the near future for robotics– What are the trends and how will they impact us in the next 2-3 years?
Interviewee: Katri Harra-Salonen, Chief Digital Officer, Finnair
Sep 711:10
Conference pass

What is the business case for in-flight connectivity - How can you make Wi-Fi pay off?

IFEC
  • Is overall demand for in-flight connectivity high enough at the moment to generate genuine ROI?
  • How to market your Wi-Fi product during the roll-out process to ensure that uptake is high enough?
  • Getting personalisation on board to drive personalised ancillary sales and better passenger experience
Sep 711:10
Conference pass

The new model of the relationship with your customer – Creating an agile consistent and personalised customer experience?

Air Experience
    How you can provide a whole ecosystem of services throughout the total customer journey by opening up your platform to developers and industry players through APIsRethinking your airlines customer experience and changing the workforce mindset to help develop a real digital culture that is more agile, collaborative, data driven customer centred, empowered and innovativeHow you can offer enhanced personalisation through artificial intelligence in areas such as disruption management, customer service and commercial optimisation?
Sep 711:10
Conference pass

Using AI to optimise revenue management on ancillary products

Retail
  • Moving from manual testing to AI driven insights: shorter test time and increased agility
  • Focusing on sustainable growth and the role that ancillaries play in providing an improved customer experience
  • Overcoming the challenges to increase sustainable ancillary growth & our 2020 vision
James Lee Barrett, Director of Ancillary Revenue, VivaAerobus
Sep 711:10
Conference pass

Discussing how blockchain will revolutionise the loyalty game

Loyalty
  • HearLufthansa’s vision for the future of loyalty
  • Discussing the opportunities that blockchain will provide
  • How can we overcome the biggest challenges to this vision?
Sep 711:10
Conference pass

MAG-O: Building a seamless walkthrough experience through radical innovation from the ground up

Airport T.EX
  • The reasons behind MAG’s decision to reconstruct their digital architecture from scratch
  • How to identify passenger pain points and centre innovation groups around them
  • How to drive seamless passenger experience: our vision of the future airport
Sep 711:25
Conference pass

The Future of LCC Airline Partnerships: Everyone’s a Partner in a Retail World

World Low Cost Airlines Congress
  • LCCs changing partnership landscape drives new offers and ways to connect
  • Adding diversity, while minimizing complexity
  • Serving up new choices in an omni-channel environment
  • How will travelers embrace the new world
Mike Thompson, Head of Sales, EMEA & Americas, Navitaire an Amadeus company
Sep 711:25
Conference pass

How will Low Earth Orbit Satellites (LEO’s) and Bluetooth transform connectivity for Low Cost Airlines?

IFEC
  • What are the key technologies for accessing LEO’s?
  • How can airlines use Bluetooth to extend their digital reach?
  • What impact will LEO’s and Bluetooth have to allow airlines to engage with their customer inflight and improve their operating efficiencies?
Sep 711:25
Conference pass

Cargo Dollars – a Best Practice Study On Ancillary Revenues From Cargo

Retail
  • How you can generate ancillary revenue out of un-utilised space
  • Understanding how cargo management can bring in revenue without distracting from core business
  • Taking advantage of our competence to maximise revenues in a novel way
Sep 711:25
Conference pass

Case Study: How Air New Zealand are reimagining travel through digital experiences?

Air Experience
  • Using personalisation backed up with artificial intelligence to enhance the experience
  • Embracing the power of chatbots, voice technology and natural language throughout the end to end passenger journey
  • What is the future potential for AI and the challenges ahead for airlines to master digital technology?
Avi Golan, Chief Digital Officer, Air New Zealand
Sep 711:25
Conference pass

Why Empathy is key to the future of loyalty

Loyalty
  • How does the emergence of artificial intelligence (AI), give airlines an unprecedented opportunity to re-imagine customer engagement?
  • Empathising with each customer’s situation and demonstrate your loyalty to them
  • We’ll explore the 5 design principles for AI-enabled contextual customer engagement
Sep 711:30
Conference pass

How Flybe are embracing digital transformation to create a new mobile first customer experience

Aviation IT
  • Gaining an understanding of the current internal environment and your customers behaviours before you approach a big transformation initiative
  • Creating value for your passengers in the moment by offering real time communications that can add value and generate new revenues
  • The key to success is people – How do you get buy in from multiple departments and change long time culture, habits and behaviours to become more customer centric?
Sep 711:30
Conference pass

Creating the Airport Effect

Airport T.EX
  • How Airlines may reap financial and operational benefits from working in true collaborative partnerships
  • How to bring together Airports, Air Navigation Services Providers and advanced Technology Providers
Per Andersson, Senior Adviser, ADB Safegate
Sep 711:40
Conference pass

Improving ancillary performance through AI/Machine Learning

World Low Cost Airlines Congress
  • The benefits of AI/Machine Learning over other forms of optimisation
  • Key strategies of machine learning
  • Case study example showing the benefits of machine learning
Chris Garlock, Director of Business Analysis, Fusion
Sep 711:40
Conference pass

Delivering Super WiFi inflight - Investing in a fully connected strategy  

IFEC
  • Focussing on the requirements of your passengers to deliver a successful customer centric connectivity model
  • Using connectivity to get to know your passengers better and deliver a service that is more personalised
  • Developing a connected ecosystem that can help you maximise your entertainment experience on board
  • Discover the possibilities of NFC - How can you use this technology to implement a modern method of passenger interaction which personalised the on-board experience?
Sep 711:40
Conference pass

Implementing an ancillary & merchandising strategy in the world’s largest legacy carrier

Retail
  • Achieving revenue targets by creating a strong ancillary program at American Airlines
  • Overcoming the limitations that come with scale and focus on loyalty, customer experience and frontline team members
  • Ensuring booking experience is seamless, simple to understand and drives the right KPIs: sharing our successful developments
Sep 711:40
Conference pass

Rewarding instant gratification with new loyalty business models

Loyalty
  • Flynas’ solution to driving loyalty at alow costcarrier
  • Developing a status loyalty program with paid for status
  • Making sure that ancillary services directly benefit the customer to encourage growth of program
Radoslaw Dutkowski, Director Ancillary & Product, flynas
Sep 711:45
Conference pass

Cyber Security in Aviation

Aviation IT
With the dramatic increase in mobile payments worldwide, how did one well-known airline make sure their networks and payment solutions were secure?
    Address the challenges that the project addressed.
    Explore the journey of launching the solution, including the blockers that were overcome.
Learn about the impact of the implementation
Sep 711:45
Conference pass

Handling mass disruption and generating ancillary revenue through location-based AI

Air Experience
  • How can you use smart travel assistants to reduce friction and create a more seamless travel experience through personalisation?
  • Understanding location and behaviour based customer insights and how you can use them beyond just route network?
  • Using artificial intelligence to deliver contextual moments by predicting the customers behaviour and delivering the right offer at the right moment to the right person
Sep 711:45
Conference pass

How is Montreal using technology to create a more seamless travel experience and improved operational efficiency?

Airport T.EX
    How Montreal embraced technology to deliver real impacts on passenger experienceHow we have progressed and used the pools of data collected to further improve operational efficiency.What is the potential for airports to capitalize on emerging technologies to improve passenger experience and what could be the effect of new regulations and cybersecurity on these initiatives?
Sep 711:55
Conference pass

Keynote Interview: Juliandra Nurtjahjo, President & CEO, Citilink Indonesia

World Low Cost Airlines Congress
  • Competitive landscape in the Indonesian domestic LCC market
  • Future improvements for passengers both pre-flight, during flight and post flight
  • Future plans for passenger growth in 2018 and on wards
Sep 711:55
Conference pass

How Can Cloud “Data Centre” Technology Work Onboard?

IFEC
  • From “closed stack” to Open Platforms, a vital path to retain customer stickiness
  • Planning for Open Infrastructures, how to connect the “silos”?
  • Business planning in an Open Marketplace, making it profitable
Sep 711:55
Conference pass

Dynamic Pricing + NDC + Rich Content: A new standard in flight shopping

Retail
This session will:
  • Explore how rich content can increase conversions, sales, and revenue streams across both traditional distribution models and NDC.
  • Help you identify ways to distribute and showcase your products and fare attributes like never before through a community-driven NDC marketplace
  • Examine easy and cost-effective ways for you to unlock the benefits of Dynamic Pricing, NDC and Rich Content without disrupting your day to day operations.
Tom Gregorson, VP of Products and Solutions, ATPCO
Sep 711:55
Conference pass

Why Empathy is key to the future of loyalty

Loyalty
  • How does the emergence of artificial intelligence (AI), give airlines an unprecedented opportunity to re-imagine customer engagement?
  • Empathise with each customer’s situation and demonstrate your loyalty to them
  • We’ll explore the 5 design principles for AI-enabled contextual customer engagement
Sep 712:00
Conference pass

Four ways AI is reimagining the future of Travel

Aviation IT
    Digital interactions that are conversational and voice-based assistants that are personalFacial recognition with additional heft from blockchainMachine Learning, the (new) hidden persuaderSocial media to uncover sentiment
Sep 712:00
Conference pass

Using digital technology to take the anxiety out of travel and deliver insights driven by customer demand

Air Experience
  • Thinking beyond data insights – How we can generate more value through context?
  • Digital effectiveness – delivering personalisation and real-time passenger information at the right time in the right place
  • Digital competitiveness – Giving your airline a competitive edge by being agile and reducing time to market
Sep 712:10
Conference pass

Creating a consistent experience throughout your in-flight connectivity footprint

IFEC
With in-flight connectivity (IFC) ramping up across the fleet it becomes harder to deliver a unified experience throughout multiple aircrafts and on-board systems. Passengers demand a consistent and up-to-date experience across all digital touchpoints which is crucial for monetizing digital services such as in-flight connectivity.The Innovation Labs of Deutsche Telekom have been developing and testing impacts and barriers on user experience for many years. These insights translate into different findings which improve usability and ultimately help airlines to generate more revenue through their ancillary services.This workshop will share some of the key insights of our latest researches and how the outcomes can be applied to your digital strategy. Furthermore we will answer some crucial questions which every airline will face in the near future:- Which design factors influence the take-rate of my ancillary services?- Can I improve my digital footprint and will it be future-proof for new systems and aircrafts?- How do my digital touchpoints compare to others out there?- What insights from telco subscriber user experience design can benefit the airlines industry?- What do tomorrows passengers expect from my digital services?
Sep 712:10
Conference pass

How can Airlines drive ancillary revenues with new strategies and customer insights?

Retail
Topics discussed include:
  • Making sure you have the right partners: expanding out of traditional revenue generators and benefiting from the trend of experience first growth
  • How can all airlines benefit from technologies such as AI and personalisationto increase their ancillarygrowth
  • Maximising your customer engagement & building the trust of your customersin order toown the trip
  • Driving conversion: understanding your customers behaviour and increasing revenue with personalisation
Sep 712:10
Conference pass

Driving growth with Co-Branded products in Russia

Loyalty
  • Creating an exclusive partnership with one of Russia's biggest banks
  • Sharing the unique benefits of the program which is driving membership growth
  • Using our channels as the main source of sales based on our core customers
Natalia Nikolaeva, Loyalty Director, S7 Airlines
Sep 712:15
Conference pass

LCC Leaders CEO Panel: Our CEOS come back together to compare and contrast the unique challenges and opportunities that LCCs face in their various regions.

World Low Cost Airlines Congress
Moderator: John Strickland, Director, J.L.S Consulting
John Rodgerson, CEO, Azul Brazilian Airlines Azul Linhas Aereas Brasileiras
David Gunnarsson, Chief Executive Officer, Dohop
Tore Ostby, EVP Strategic Development, Norwegian Air Shuttle
Sep 712:15
Conference pass

How low cost artificial intelligence and robotics can deliver ROI and boost premium customer experiences?

Aviation IT
  • Discover how you can use artificial intelligence and deep learning to induce profitability in an airline
  • Building the cheapest robot of its kind to eliminate airport counters and serve your passengers
  • Understanding how you can use tech related to cloud, machine learning and language translation to deliver an amazing on the ground experience
Sep 712:20
Conference pass

Winning in a mobile data driven age

Air Experience
The consumer path to purchase in travel is not linear. In a mobile-centric, data driven world, creating brand differentiation and putting the right message to the right traveler at the right time is key to driving optimum ROI for Airlines.
  • Mobile disruption presents opportunity for brand differentiation and best consumer experience
  • Shifting to the retail mindset to maximize profitability
  • Understanding personalization in a data driven airline world
Terry Kane, Industry Manager, Facebook MENAP, Facebook & Instagram
Sep 712:20
Conference pass

Brisbane’s strategic vision: how we are incorporating innovation for seamless walkthrough.

Airport T.EX
  • The story behind our knowledge management and how we spread expertise through the airport
  • How biometric technology is being deployed into every stage of the passenger experience
  • Future vision: The potential of digital collaboration with airlines.
Sep 712:35
Conference pass

Moving into Multi--Cloud Enviroments

Aviation IT
  • Migration to public clouds
  • Connecting to the clouds
  • Securing the systems
Sep 712:35
Conference pass

Building holistic digital services for aviation

Air Experience
  • How can digital services help airlines become more customer centric?
  • What is holistic service creation and how will it help you?
  • How to utilise quick iterations for continuous learning?
Sep 712:35
Conference pass

Digital Technology at Brussels BRU

Airport T.EX
  • The story of BRU's digital strategy
  • Automation, robotics and passenger experience
  • What next for BRU?
Bart Saverwyns, Chief Digital Officer, Brussels Airport
Sep 714:10
Conference pass

Keynote Interview: Air Baltic CEO Martin Gauss sits down with John Strickland to discuss

World Low Cost Airlines Congress
  • Examining the hybrid LCC model – How Air Baltic are fighting off the competition
  • Improving performance to become the World Most Punctual Airline
  • New routes and long flights – what does the future hold for expansion?
Interviewer: John Strickland, Director, J.L.S Consulting
Sep 714:10
Conference pass

WORKSHOP: DIGITAL TRANSFORMATION IN THE AIRLINE

Aviation IT
    nes are embarking on a second wave of digital transformation. The first wave was all about adding business value and getting the customer to work for us. In the second wave we have to know the customer, serve the customer and build customer value. That’s a big shift when our existing digital set-up is organised for sales, not service.The workshop answers these questions:
  • How to build a customer-focused digital organisation with a common purpose?
  • How to tear down the blockers and create a digital product portfolio that makes sense across devices and through the customer journey?
  • What’s the payback for the business of knowing our customers and recognising their needs at every touchpoint?Who should attend: Chief Digital Officer, CCO, CSO CTO, CMO and heads of customer experience and digital who are looking to embrace big change in digital.Made by Many will share insights gained in a 10 year track record of successful digital transformation across many business sectors. In aviation, the product innovation consultancy has worked with Finnair, Expedia, Skyscanner, Air Baltic and British Airways to build new digital propositions that grow loyalty, revenue, brand and customer value.We’re looking forward to hearing about your challenges and addressing your questions.
Sep 714:10
Conference pass

Integrating ancillary services successfully to minimise disappointed and optimise sales

Retail
  • Optimising interoperability and working with our partners: how can airlines successfully standardise experiences?
  • ​Sharing Air-France KLM's approach to interoperability and our insights
  • Positioning ancillary services successfully in our sales channels and refining the offer catalogue
Frederic Gonnaud, VP Retail and Ancillaries, Air France K.L.M.
Sep 714:10
Conference pass

How Luton have used key principles to drive innovation and build a customer-centric airport experience.

Airport T.EX
  • How to future proof our airport to ensure smart devices are at the heart of each element of an airport.
  • Automating processes to build a seamless, digital customer journey that, in turn, drives ancillary revenues.
  • How we are leveraging IoT and beacons to make device and asset tracking possible.
Sep 714:20
Conference pass

Capture your market on the right channels

Retail
  • Is mobile first the key to unlocking the next wave of travellers?
  • Understanding what different segments utilise different platforms for across the customer journey
  • Optimising booking on mobile: social sales, one clickbuyand condensing clear information
Bryan Porter, Vice President of Consulting, OpenJaw Technologies
Sep 714:30
Conference pass

Keynote Interview: flyadeal is a monumental carrier In the Saudi region as it operates as a true low-cost carrier. CEO Con Korfiatis joins us as part of our new LCC CEO Keynote series to discuss:

World Low Cost Airlines Congress
  • The first true low fare airline in the kingdom – How will flyadeal compete with the traditional hybrid model in the region?
  • Staying true to the model and working effectively with sister carrier Saudia – What are the challenges of succeeding with this model?
  • Future fleet strategy and international expansion opportunities
Interviewer: John Strickland, Director, J.L.S Consulting
Sep 714:30
Conference pass

How to deploy new technology at each stage of the passenger journey for smooth walkthrough

Airport T.EX
  • Automatizing complex procedures to create synergies between airlines and airports
  • Ensuring implementation of the techology is ultimately beneficial to the passenger experience
  • With mobile technologies and integrated systems how big can we think going forward?
Mammen Tharakan, Manager Air Service Development, Calgary Airport Authority
Sep 714:40
Conference pass

Focusing on a creative approach to ancillaries: new models and new ideas

Retail
  • Optimising the customer data in a cost-effective way at an LCC
  • Re-imagining the decision-making process: how can you make sure your choice will make the most commercial sense?
  • Taking ideas from other industries and applying them to aviation: does it always work?
Sep 714:50
Conference pass

How can we combine RFID, blockchain and IoT for an ultra-advanced, personalized baggage experience

Airport T.EX
  • How the latest technology can be applied to a world where the slightest error can ruin a passenger’s experience
  • Reimagining baggage reclaim to transform passenger experience and maximise airport revenue
  • How can we transform arrivals into a moment of catharsis for our passengers?
Sep 715:00
Conference pass

Keynote Interview: 2018 is expected to be a defining year for Primara Air as they evolve from being a leisure carrier to an emerging transatlantic airline. Their CEO joins us to discuss:

World Low Cost Airlines Congress
  • Future low cost long haul route development strategy
  • Plans for next generation long range aircrafts
  • How Primera plans to be a leader in the changing long-haul and transatlantic flight segment
Interviewer: John Strickland, Director, J.L.S Consulting
Sep 715:10
Conference pass

Focusing on ancillaries which directly benefit the customer

Retail
  • Opportunities arising from changing customer expectations from mobility
  • Developing new, creative services which your customers don’t know they need
  • Making sure that new ancillaries are developed and implemented in the most cost effective and result impactful way
last published: 20/Jul/18 16:15 GMT

 

 

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Conference 5-7 September • Exhibition & Seminars 6-7 September

 

The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

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