Mobile Agenda

 

London, 5 - 7 September 2018

Schedule

Create your personal agenda –check the favourite icon

Sep 509:00
Conference pass

Chair’s Opening Remarks

Aviation Marketing
Sep 509:05
Conference pass

MEGATRENDS KEYNOTE: When software is eating the world and the aviation industry is facing significant disruption; how do we keep the customer as our central focus?

Keynotes
  • How should airlines be thinking about FAANG companies and new interfaces such as AR, VR and voice technology to give passengers the chance to experience products and services?
  • Applying artificial intelligence and machine learning at scale to streamline and simplify individual business processes
  • What can we learn from the Chinese market who are light years ahead of us when it comes to mobile first, seamless and frictionless payment experiences?
  • How blockchain, IoT and machine learning can potentially offer airlines a much deeper understanding of consumer behaviour along with opportunities to unlock ancillary services?​
Sep 509:30
Conference pass
Sep 509:34
Conference pass
Sep 509:35
Conference pass

AirAsia Case Study: More than just an airline – A digital story

Aviation Marketing
  • Maximising revenue through data & personalisation, ease of payment, machine learning and mobile apps
  • Fostering strategic partnerships to expand your revenue base
  • Introducing our digital business arm
  • A one stop centre for all things air travel that is tailored around our customers lifestyles
Sep 509:35
Conference pass

Exploring the opportunities that Blockchain offer in aviation

Loyalty
  • Understanding the value that airlines can already gain from investing in blockchain
  • Developing an effective blockchain strategy today: what are the easy-wins and where are the road blocks?
  • Sharing the lessons learnt with initial projects at KLM
Sep 509:35
Conference pass

Opening Keynote Address: How Stockholm designed “Airport City” to create an interactive dialogue with passengers

Airport T.EX
  • Non-aeronautical revenue streams and their ever-increasing importance
  • Airport City: the sustainable retail and development project that will pave the way to Stockholm’s future
  • Why Stockholm has chosen to go down this route and how will it ultimately benefit the passenger?
Fredrik Jaresved, CEO - Airport City, Swedavia
Sep 509:35
Conference pass

Artificial intelligence: opportunity or threat?

AI VIATION
  • Whilst current use cases arguably focus on the customer experience; what are the next generation AI tools being envisaged?
  • Getting to grips with how AI is entering the strategic and tactical decision-making space
  • Analysing the operational capabilities and scope for automation
Sep 509:55
Conference pass

Personalization Today vs Tomorrow: AI-Driven strategies to deliver more effective real-time personalization of passenger digital experiences

Aviation Marketing
  • Learn how Turkish Airlines is able to deliver extensive digital personalization across 120 countries and 30 languages simultaneously
  • Explore three key “Real-Time Content” concepts that leverage AI: one to one personalization, content generation, and conversational experiences
  • Dive-in to an important example of how real-time content can drive ancillary revenue through real-time generated and ultra-personalized hotel descriptions
Sep 509:55
Conference pass

How better customer experience drives true loyalty

Loyalty
  • Expedia’s new loyalty report shows that diverse product offer and customer experience drives loyalty
  • Yet, travel brands rely almost exclusively on discounts/promotions
  • Expedia’s technology solutions help partners offer more value and drive brand loyalty
Sep 509:55
Conference pass

Rethinking Airport Retail - Data Driven Experiences

Airport T.EX
  • Today’s travelers want the same type of convenience and personalization they get in all the other parts of their lives
  • What are the types of data driven experiences and personalization that will be possible with emerging tech, IoT and AI?
  • Rethinking the roles transformative technology and connected commerce have in Airport Retail
Sep 509:55
Conference pass

Cybersecurity amidst digital disruption in aviation

AI VIATION
  • Identifying the cybersecurity implications of implementing disruptive technologies such as AI, machine learning & IoT in big data capture
  • Defining the ways this new tech can be safeguarded in compliance with regulations and maintaining digital agility
  • Predicting how airlines can work alongside regulatory bodies in the development of smart-regulations
Devon Smibert, Director of Cybersecurity, Westjet
Sep 510:05
Conference pass

Evaluating the opportunities for blockchain in aviation

Loyalty
  • Is there substance behind the buzzword?
  • Understanding the different use cases for the loyalty industry
  • Insights into Air Baltic's vision for blockchain
Jouni Oksanen, Senior Vice President, eCommerce, Sales and Marketing, Air Baltic
Sep 510:10
Conference pass

Special “Outside-in” Address: Understanding how Alibaba approaches digital ecosystems, personalisation and AI – Lessons for the airline industry

Aviation Marketing
  • How airlines can leverage digital technologies to blend the on and offline worlds into a single, immersive shopping experience?
  • Using machine learning and AI at scale to innovate and bring fun and engaging experiences to your customers throughout the whole travel experience
  • Fulfilling the potential of AI and personalisation in a big way to drive segmented and personalised product recommendations to travellers?
Sep 510:15
Conference pass

How Finavia develops customer experience to transferring passengers?

Airport T.EX
  • How to make the most of Airports and the data-paradise within.
  • How to pull the vast streams of data that IoT and beacons provides us into useful information?
  • Why do we need to adapt legacy processes to become more agile and lean?
Heikki Koski, Chief Digital Officer, Finavia Corporation
Sep 510:15
Conference pass

What will the IntelligentEngine do to change the game for airlines and the industry?

AI VIATION
  • The amount of data flowing through the industry is increasing exponentially
  • How can that be turned into actionable insight with real outcomes?
  • What do airlines and OEMs need to bring to the table to make those outcomes happen?
Sep 510:20
Conference pass

Soaring to new heights with a differentiated digital strategy

Loyalty
  • Exploring the three pillars of a Strategic Travel Solutions Framework: Operational Excellence, Customer Intimacy, and Product Leadership
  • Identifying which pillar and value discipline your business aligns with, and what your strengths are
  • Learn how to leverage other pillars of the Strategic Framework to drive revenue, loyalty, and product innovation
Sep 510:35
Conference pass

The SimpliFlying Social Media Outlook 2019 - Exclusive Unveil

Aviation Marketing
  • Why are dedicated and hybrid teams on the rise?
  • Why has social media become more important in the C-Suite?
  • Emergence of new metrics for social care
  • Most budgets going towards social ad spend
  • Top challenges for social media teams in 2019
  • Case studies from top airlines like KLM, WestJet and more.
  • Sep 510:35
    Conference pass

    Budapest’s strategy to drive revenue through collaboration with airlines

    Airport T.EX
    • A success story: how we have partnered with Wizz to create retail offers
    • Developing retail spaces and the associated infrastructure to maximise opportunities
    • What role will retail play in the seamless experience of the future?
    Sep 510:35
    Conference pass

    Capitalise on the potential for blockchain in engineering & maintenance

    AI VIATION
    • Get to grips with the use-cases for distributed ledger technology in aviation operations
    • Enabling transparency for component lifecycle, history and ownership changes
    • Predicting the significance of decentralised information systems such as blockchain to the future of aviation and safety
    Sep 511:10
    Conference pass

    Long-term strategy and non-aeronautical revenue growth in South Africa

    Airport T.EX
    Sep 511:20
    Conference pass

    ROUNDTABLES

    Aviation Marketing
    With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them.
    Building Trust in a New Era: Does your technology company have the right B2B marketing strategy for today’s travel industry?
    How can you get a genuine 360° view of the customer using AI for personalisation of service and offers of our customers?
    Localization of customer loyalty programmes. How to find and keep customers by speaking their language?
    Personalisation in Airline Marketing powered by Artificial Intelligence, supported by Data Management Platforms & Big data
    Youvraj Seeam, E-Sales & Product Manager, Commercial (E-Commerce), Air Mauritius
    The challenges of creating a great experience for your global customers (especially in the travel, hospitality and aviation industries)
    Sep 511:20
    Conference pass

    Time: the billion dollar opportunity for ancillaries

    Loyalty
    • Disruption in other industries shows how growth can be achieved by giving time back to customers
    • What’s the opportunity worth if the principle is applied to ancillary sales and merchandising
    • It’s not about engaging the passenger at “point of sale” but at “point of thought”
    • A case study from the rail industry
    Lukas Schneider, Vice President Strategy & Partnerships, Seatfrog
    Sep 511:20
    Conference pass

    ROUNDTABLES - click here to see full list

    AI VIATION
    The challenges of creating a centralised, digital operations strategy
    The journey to operational automation using IoT
    The modernisation of European airspace and the role UAVs will play in the future
    Sep 511:30
    Conference pass

    How can airports maximise innovation and increase non-aeronautical revenue generation?

    Airport T.EX
    • What is the future of retail in airport revenue generation?
    • Which technologies are going to have the biggest impact on non-aeronautical revenue?
    • What is the key to agile product development in airports?
    • With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges?
    Sep 511:35
    Conference pass

    Panel Discussion: Understanding your data to create better services for your customers

    Loyalty
    • How can Loyalty programs and Airlines really use the wealth of data effectively?
    • Sharing our experiences of creating better customer insights from our loyalty programs
    • Developing a customer centric evidence basedstrategy
    Graham Bradley, Loyalty Program & Propositions, Heathrow Airport
    Sep 513:00
    Conference pass

    Emerging technologies: the future for customer engagement

    Aviation Marketing
    • How can you create that continuous conversation with your passengers to resolve customer issues quickly with bots and agents that are already fully briefed on the customers profile and history?
    • Using chats asynchronous nature to offer a great deal more comfort and less stress to your customers
    • What is the potential for machine learning tools to help us capatilise on customer data and forge more meaningful engagements?
    Sep 513:00
    Conference pass

    Reducing merchant costs in indirect distribution channels

    Retail
    • Giving some background and history on Air Europa’s situation
    • Allowances and constraints – What could or could not be done?
    • Outlining our lines of action and sharing what we have been doing
    • Sharing our results and the main outcomes currently achieved
    Sep 513:00
    Conference pass

    How CVG is transforming our airport through the use of beacon technology?

    Airport T.EX
    • Informing passengers and leveraging beacons to accurately predict passenger flow
    • The impact this has ad on our understanding of the airport and future revenue generation opportunities
    • How will blockchain and beacons interact in a future blockchain environment that encompasses the door to seat experience and beyond?
    Sep 513:00
    Conference pass

    Uber Exclusive: The reality of urban aviation

    AI VIATION
    • How are Uber working alongside NASA and other players, towards the availability of urban aircraft?
    • Unpacking the effect of low aerial traffic on current airspace systems
    • Navigating the approval processes of regulatory bodies
    Sep 513:00
    Conference pass

    Chair’s Opening Remarks

    IAR China Summit
    Zheng Lei, President, IAR - Institute for Aviation Research
    Sep 513:05
    Conference pass

    Major issues and trends facing the airline industry in China

    IAR China Summit
    • What are the key regulatory framework of aviation policy in China?
    • How does the aviation policy affect the strategy and development of major Chinese airlines and airports?
    • How do consumer trends, economic growth and government policy in China impact the Chinese aviation market and how is it likely to impact future trends?
    Zheng Lei, President, IAR - Institute for Aviation Research
    Sep 513:15
    Conference pass

    KLM Case Study: How KLM is taking the next step in using artificial intelligence on social media to provide hybrid “Human+AI” conversations that support their customers?

    Aviation Marketing
    • Utilising an AI system that can learn from service agent’s actions and get smarter over time to handle more complex questions
    • Balancing your AI with a human approach so your service agents can focus on questions and conversations with customers that require the human touch.
    • How far can we go with customer service automation without losing the human element completely?
    Sep 513:20
    Conference pass

    All eyes on cash, Why the aviation industry should keep an eye on cash right now

    Retail
    • Cash is still king for millions of consumers worldwide, online and offline
    • How can you benefit from this approach towards cash payment methods and how to attract new customer groups?
    • We will show you how airlines will generate additional sales by offering alternative cash payment options in their checkout process
    Sep 513:20
    Conference pass

    Challenges and opportunities for low-cost carriers in the Greater China market

    IAR China Summit
    • What are the major challenges faced by LCCs in the Greater China region?
    • What are the main opportunities?
    • What will be the biggest changes for LCCs in China in the next 5 years and why?
    Sep 513:30
    Conference pass

    Why Messaging is Better than Live Chat for Customer Engagement and Crew Communications

    Aviation Marketing
      Messaging with a business in-app, in-web, or via channels like WhatsApp, Messenger, or SMS is what customers want. It's familiar, convenient, time-saving, effortless, and much more efficient than traditional session-based live chat. For your business, it's the better choice, too: cost-effective, contextual, secure, and it makes conversations more meaningful, driving customer lifetime value. What's more, it also is a perfect communication channel for your crew to communicate effectively with flight operations. Find out why organizations like JetBlue, Brussels Airport, Delta Air Lines, and Air Canada chose social and messaging channels to engage with their customers and employees alike. Listen in and learn:Listen in and learn:
    • How messaging works and why it's the best customer and crew experience
    • When to use chatbots in harmony with live agents to serve your audience
    • Examples of how leading airlines and airports today use messaging communication channels
    • How to manage multiple social and messaging channels with one global queue and Sparkcentral's Messaging Customer Care Platform
    Sep 513:30
    Conference pass

    How are Heathrow automating processes throughout the airport for smooth navigation of the airport?

    Airport T.EX
    • Unlocking capacity through automation
    • How we track the customer journey from biometric validation through to passport control using a digital identity and smart infra.
    • What next? How can airports learn from our experience and how are we looking to take the next steps to build revenue?
    Simon Wilcox, Automation Programme Manager, Heathrow Airport Ltd
    Sep 513:30
    Conference pass

    Capitalising on drone-detection and integration in airport operations

    AI VIATION
    • Unravelling the economic knock-on effects of drone disruption to airlines and airports
    • Identifying the technology airports can use to detect UAVs and prevent future incidents
    • Evaluating the possibility of collaboration with drones in operations at Southend Airport
    Sep 513:35
    Conference pass

    Gaining competiveness in the global aviation market – the case of Hainan Airlines

    IAR China Summit
    • Given constraints at major hubs in China, would point-to-point operations be more of future for Hainan Airline’s strategy for long-haul services?
    • How effective is Hainan Airlines primary hub – secondary hubs
    • What will be the biggest changes for Chinese network carriers in the next five years and why?
    Jason Liu, VP Commercial, Hainan Airlines
    Sep 513:40
    Conference pass

    Reducing payment surcharge costs for the airline without impacting the customer

    Retail
    • Why should the airline bear the brunt of payment charges? Finding a creative solution
    • Developing a new relationship with our partners to reduce the cost of payments
    • Encouraging customers to pay via preferred methods whilst retaining variety
    Sep 513:45
    Conference pass

    How the world's largest airline use real time social networking to communicate with customers?

    Aviation Marketing
    • Serving 600,000 passengers per day – How can you successfully monitor all issues and use social as a first line of defence?
    • As customer expectations are at an all-time high what kind of pressure does this put on our customer service agents and how can we help them navigate through the noise?
    • Allowing social to inform business decisions – How to keep your senior management engaged and influenced by social media
    Sep 513:50
    Conference pass

    Pioneering next generation journeys

    IAR China Summit
    • The aviation industry has witnessed a number of major “disruptions” over the past 40 years which have fundamentally changed the nature of the industry
    • We are currently going through what is likely to be the biggest disruption in aviation history, driven by technology
    • In order to succeed, airports and airlines need to work much closer together to understand and service the needs of the modern customer
    • A number of initiatives will be presented on how London Stansted airport is working to understand and service customer needs through technology
    • In addition, the presentation will focus on how airports and airlines can work together to create airport hosted virtual interline alliances, bypassing the traditional interline model, and creating connectivity and sales opportunities between both full service and low cost airlines, facilitated by London Stansted airport
    Sep 514:00
    Conference pass

    Panel: Creating a seamless payment experience for our customers throughout the customer journey

    Retail
    • Developinga seamless experience for every customer: how can this dream be achieved?
    • Discussing what seamlessactually meansin the context of payments
    • Does personalisation play a role in the future of payments?
    Tanner Huysman, Director, Ancillary Products, Spirit Airlines
    Sarah Panthou, Retail & Ancillaries, Air France K.L.M.
    Sep 514:00
    Conference pass

    Broadcasting to Passengers – why we must fight the temptation

    Airport T.EX
    • Wayfinding and beacon: How Edinburgh is exploring how communication can be improved by moving away from broadcasting
    • Clear communication to passengers is vital within an tannoy announcements, flight information display screens, and gate screens.
    • How our habit of using broadcast techniques is holding us back from properly embracing individual passenger engagement.
    Sep 514:00
    Conference pass

    The next generation of autopilots

    AI VIATION
    • Developing artificial intelligence to increase safety in irregular conditions
    • Identifying the commercial effects of its use in aviation
    • Understanding the regulatory implications of shallow vs. deep machine learning
    Sep 514:05
    Conference pass

    Panel discussion: How will conversational customer service (public and private) evolve and how do we balance the bots with a human element to avoid a viral crisis?

    Aviation Marketing
    • With an intense focus on private messaging in 2018 how should we cater for and prioritise various types of travellers based on their value to the airline?
    • Customers voices are now louder than ever, how do we create meaningful relationships with customer by listening and resolving their issues at the desired touch point?
    • Can humanity in service help truly differentiate your airline and win the travellers excited by the prospect of a highly engaged personalised experience?
    • How close are we to really breaking down internal silos and allowing social to inform business decisions?
    Sep 514:05
    Conference pass

    Facilitated passenger self-connectivity: is it the way forward for airlines to improve load factor and gain profitability in the Chinese market?

    IAR China Summit
    • How could full service airlines and low-cost carriers cooperate together using new technology platforms, giving agility and flexibility in connecting networks and increasing load factors?
    • How do we effectively move passengers & bags, whilst maintaining cost effective operations, IT solutions and general production costs?
    • How could win-win airline-airline partnerships be created and facilitated by airports?
    • What are the major obstacles for facilitated passenger self-connectivity?
    • Is airport facilitated passenger self-connection a particularly useful strategy for foreign airlines gaining traffic in a market where they are not able to find a traditional interlining partner?
    Dianchun Li, President, HK Express
    Guy Stephenson, Chief Commercial Officer, Gatwick Airport
    Jason Liu, VP Commercial, Hainan Airlines
    Sep 515:00
    Conference pass

    Hyper personalisation

    Aviation Marketing
    • How can airlines catch-up to other industries when it comes to hyper personalisation?
    • As millennials take over from baby boomers in reshaping the travel industry should airlines become more like hyper personalised lifestyle brands?
    • What are the innate challenges of targeting notoriously savvy travellers who are often in search of quality experiences that they can share with others?
    • How are Japan Airlines approaching hyper personalisation?
    Akira Mitsumasu, Vice President, Products & Services, Japan Airlines
    Sep 515:00
    Conference pass

    How do alternative payments fit into the changing payment landscape?

    Retail
    • Discussing the opportunities around alternative payments and the benefits for carriers and customers alike
    • How can the industry work together to really guide the future of payments in the aviation industry?
    • Evaluating the impact of blockchain on payments: how can airlines prepare for this technology?
    Sep 515:00
    Conference pass

    Roundtables

    Airport T.EX
    With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them.
    Enhancing the travel experience with passenger data analytics
    Rami Hindieh, Associate Director, Greater Toronto Airports Authority
    How to design a digital ready terminal that is ready for today's technology strategies?
    Shaping the Milan Airports experience of tomorrow through an integrated IoT strategy
    Sep 515:00
    Conference pass

    Home-grown technologies for the centralisation of big data

    AI VIATION
    • Showing how Allegiant are overcoming their legacy operational information systems
    • Breaking down how data can be aggregated for faster decision making in irregular circumstances
    • Exploring the next steps necessary for developing and implementing predictive analytics for operations
    Sep 515:00
    Conference pass

    Engaging travellers using an integrated digital platform

    IAR China Summit
    • What makes HNA HiApp a unique platform as compared to traditional OTA?
    • What are the main challenges in integrating different aspects of businesses within HNA Group on the HiApp platform?
    • How can rising digital channels be utilised for value-added services?
    Zheng Wang, CEO, HiApp (HNA Group)
    Sep 515:15
    Conference pass

    How Chinese airlines can supercharge their big data strategy to boost profits

    IAR China Summit
    • Technology provides airlines with a treasure trove of data, and Chinese airlines have access to some of the best passenger data in the world.
    • Discover how Chinese airlines have recognised the opportunity and are using big data to increase margin, revenue and profits.
    Sep 515:20
    Conference pass

    The Myths of Inspiration and Personalization: The Power of Fare Marketing & User Experience

    Aviation Marketing
    • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
    • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
    • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
    Sep 515:20
    Conference pass

    Millennial booking and payment trends

    Retail
    • Why your millennial passengers expect you to have alternative forms of payments
    • How to turn payments from a cost center to a top-line revenue enhancer
    • Learnings from retail & travel industries on how to use payments as a strategic lever
    Sep 515:30
    Conference pass

    An online travel platform for the airline industry

    IAR China Summit
    • What is unique about Alibaba’s online travel platform?
    • How does the online travel platform create value for airlines?
    • How could the online travel platform enhance passenger travel experience?
    Sep 515:40
    Conference pass

    "Travel in the 2020's: what does it mean for airlines?"

    Aviation Marketing
    • Insights into the travellers of the 2020's – Understanding their expectations when it comes to digital, personalisation and frictionless experiences
    • Key examples of personalisation that we’re seeing in the travel market today and understanding what actions your brand should take now to prepared
    • Understanding future technology trends that will impact your business
    Sep 515:40
    Conference pass

    Improving the payment solutions on-board to enable a seamless customer experience

    Retail
    • Why is Air France KLM so interested in the on-board payment space?
    • What are the biggest challenges slowing the implementation of seamless onboard payment?
    • How we are approaching our strategy and discussing our key drivers for innovation
    Sarah Panthou, Retail & Ancillaries, Air France K.L.M.
    Sep 515:45
    Conference pass

    Reshaping airline distribution channels through digital technology

    IAR China Summit
    • How could an airline pursue ancillary revenue growth while retaining cost discipline?
    • What patterns are emerging in online booking?
    • How could airlines develop a personalised product/service to engage with travellers?
    Sep 516:00
    Conference pass

    Are airlines becoming the most uninspiring brands in travel?

    Aviation Marketing
    • Why airline marketers insist on selling when the customer just isn’t buying.
    • Understanding the new values of the modern consumer and the great disconnect caused by sales messaging.
    • In the travel lifecycle, inspiration precedes the booking. How ‘smart’ content marketing positions brands as authentic sources of inspiration.
    • Why the framework of story is such an powerful way to compel the human brain in an age of noise.
    Sep 516:00
    Conference pass

    Context is king! The new world of passenger communications

    Retail
    • From content to context, how mobile personalisedairtravel
    • Acquire. Engage.Delight.Retain. In a journey of a hundred touchpoints how airlines are making sure that they're there at every single one
    • Selling to the passengers of the future - the impact of voice, AR and an OS centricfuture
    Sep 516:00
    Conference pass

    Panel discussion: how will AI & data-driven tech shape the future of aviation?

    AI VIATION
    • Where do the most significant opportunities lie for AI in commercial aviation operations?
    • What will the major challenges be and how can they be overcome?
    • Which data and technologies will most influence operations and enable automation in the future?
    Sep 516:00
    Conference pass

    Developing an integrated digital platform to engage with travellers on their end-to-end journey

    IAR China Summit
    • What role is mobile playing now and what potential is there moving forward?
    • What are the current status of applications of Big Data and Artificial Intelligence in the Chinese airline industry?
    • Which channels are reshaping travel distribution in China?
    • How does social media affect Chinese consumers’ traveller behaviour?
    • What are the major trends shifting towards more comprehensive travel apps in the Chinese market?
    • How could airlines and IT companies driving business growth through partnership?
    Zheng Wang, CEO, HiApp (HNA Group)
    Stella Chen, CTO, Hong Kong Airlines
    Sep 516:20
    Conference pass

    Panel discussion: How should your marketing and content strategy differ depending on your brand and type of business model (low cost, legacy, premium etc)?

    Aviation Marketing
    • What is the future of VR/AR and video content and what can you do to make sure that your brand personality is reflected across all channels?
    • What is the key to effectively planning reactive content as well as real time marketing and which channels work for different types of content?
    • Across the social landscape where are the genuine opportunities for growth, new customers and good PR?
    • What is the potential for AR, VR and 360-degree ads for the future of airline marketing?
    Sep 516:20
    Conference pass

    Panel Discussion How can airlines embrace the fast-paced world of payments?

    Retail
    Topics include:
    • Investing in payment platforms and partnerships that are going to deliver value for customers: separating the good from the average
    • Understandingwhat our customers want and how we can best provide it to them
    Sep 518:00
    Conference pass

    Welcome Drinks Reception

    Airport T.EX
    Welcome Drinks Reception

    Create your personal agenda –check the favourite icon

    Sep 608:15
    Conference pass

    Join us to explore the future of start-up engagement and investment in the industry with leading investors and airlines

    Keynotes
    • Who are the latest successes of corporate start-up engagements in our industry?
    • What should airlines tech focus on for the future of their business?
    • How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
    • How to stay ahead of the pack?
    • What are the biggest barriers of innovation today for our industry?
    • Is competition conducive to innovation in our industry?
    • What is the power of partnerships and co-investments in the start-up ecosystem?
    Sep 608:15
    Conference pass

    Join us to explore the future of start-up engagement and investment in the industry with leading investors and airlines

    Airport T.EX
  • Who are the latest successes of corporate start-up engagements in our industry?
  • What should airlines tech focus on for the future of their business?
  • How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
  • How to stay ahead of the pack?
  • What are the biggest barriers of innovation today for our industry?
  • Is competition conducive to innovation in our industry?
  • What is the power of partnerships and co-investments in the start-up ecosystem?
    • MODERATOR: Henry Harteveldt, Principal, Atmosphere Research Group
    • Brian SchettlerBoeing HorizonX
    • Francois ChopardStarburst
    • Henry Chen WeinsteinCockpit Innovation Hub
    • Bonny SimiJetBlue Technology Ventures
    • Henry Chen Weinstein, CEO, Cockpit Innovation Hub
    Sep 608:40
    Conference pass
    Sep 608:40
    Conference pass

    Aviation Festival Keynote Morning Session

    Airport T.EX
    Please see full agenda for details:http://www.terrapinn.com/conference/aviation-festival/agenda.stmFeaturing:
    • Johan Lundgren, CEO, easyJet
    • Robin Hayes, President and CEO, JetBlue
    • Hernan Rincon, CEO, Avianca
    • Skúli Mogensen,Founder & Chief Executive Officer,WOW air
    • Dee Waddell,Global Managing Director, Travel & Transportation,IBM
    Sep 608:45
    Conference pass

    Keynote Interview: Johan Lundgren, CEO, easyJet

    Keynotes
    New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
    Sep 609:05
    Conference pass

    Keynote Interview: Robin Hayes, President and CEO, JetBlue

    Keynotes
    Robin sits down with Guy Johnson to discuss the future prospect of JetBlue’s European expansion. They will also examine the consolidation in the US market and look at how much further it can go? Guy will also ask him about their beloved brand and how they continue to inspire customers and their staff to drive a better experience. Also find out more about how they’re launching corporate technology ventures to stay ahead of the curve.
    Interviewee: Robin Hayes, Chief Executive Officer, JetBlue
    Sep 609:30
    Conference pass

    Keynote CEO Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

    Keynotes
    • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
    • What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
    • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
    • What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
    • What does the next generation travel experience look like?
    Sep 610:05
    Conference pass

    Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

    Keynotes
    • How are these technologies advancing the airline industry in a tangible way?
    • What successes do they drive?
    • What's next for their impact in the coming months?
    Sep 611:20
    Conference pass

    Technology & Strategy Roundtables

    Keynotes
    With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
    Airline Holidays – just another ancillary product tick-in the box, or a longer-term strategic play to drive more direct business?
    Jon French, Business Development Director, Global Airline Solutions, Hotelbeds Group
    Are airlines keeping up with the Uber, Netflix, Amazon’s of the world? Join us to discuss what it means to create a truly single view of the customer to create loyalty and unlock value.
    Artificial Intelligence. Are you getting the most out of it?
    Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
    CX is the new black! How to create better customer experience and monetise service products by focusing on users and their needs?
    EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
    From complaints to compliments and better cost control, is IROPS logistics automation the answer?
    How can airlines be confident that inflight connectivity will deliver a positive return?
    How can airlines both increase incremental revenue and driver greater NPS?
    How can IFC deliver on truly cloud-scaled user experiences?
    How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
    How do we secure our data in fast changing IT-Architectures?
    How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
    Adam Ward, Director, Digital Sales Europe, GE Aviation
    How to build a world class airline through digital innovation
    How to build loyalty during disruption?
    Invasion of the Account Snatchers: How can airlines keep loyalty programs safe in the age of data breaches
    Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
    Next gen retail: Data driven insights to drive increases in ancilliary sales.
    Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
    Offer transformation - what it is really? It's time to stop tinkering with legacy processes and embrace the wholesale transformation of the airline offer. But what does offer transformation mean and what are the real-world applications?
    Offers, Merchandising, Orders - How to play nice together and win?
    Partnering around biometrics and other technology to enhance the passenger experience beyond the airport
    Shrinking the world – how airlines can make sure fraud doesn’t hinder international expansion
    What’s the next big innovation in ancillary merchandising?
    Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
    Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited
    Sep 611:20
    Conference pass

    Technology & Strategy Roundtables - Click here to view full list

    Airport T.EX
    With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
    Airline Holidays – just another ancillary product tick-in the box, or a longer-term strategic play to drive more direct business ?
    Jon French, Business Development Director, Global Airline Solutions, Hotelbeds Group
    Are airlines keeping up with the Uber, Netflix, Amazon’s of the world? Join us to discuss what it means to create a truly single view of the customer to create loyalty and unlock value.
    Artificial Intelligence. Are you getting the most out of it?
    Sergio Sánchez González, Industry Business Development Associate (EMEA TTL), Salesforce
    As legacy distribution becomes unsustainable, how should airlines embrace the travel distribution revolution?
    Dee Waddell, Global Managing Director, Travel & Transportation, IBM
    Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
    Pramod Jain, Vice President of Marketing and Solutions Management, Sabre
    CX is the new black! How to create better customer experience and monetise service products by focusing on users and their needs?
    Ville Osterlund, SVP Customer Insight, Digitalist Group And Network
    EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
    Oliver Bradburne, Account handler, Aerospace, JLT Specialty Limited
    From complaints to compliments and better cost control, is IROPS logistics automation the answer?
    How can airlines be confident that inflight connectivity will deliver a positive return?
    Frederik Van Essen, SVP, Market and Business Development, Inmarsat Aviation
    How can airlines both increase incremental revenue and driver greater NPS?
    Fenn Bailey, Chief Technology Officer, Volantio Inc.
    How can IFC deliver on truly cloud-scaled user experiences?
    Henning Horst, Senior Manager, Sales Aeronautical EMEA, SES Networks
    How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
    How do we secure our data in fast changing IT-Architectures?
    How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
    Adam Ward, Director, Digital Sales Europe, GE Aviation
    How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
    How to build loyalty during disruption?
    Al Tredinnick, BDM, 15below
    Invasion of the Account Snatchers: How can airlines keep loyalty programs safe in the age of data breaches
    Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
    Alexander Mans, Co-Founder & Chief Technology Officer, FLYR
    Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
    Jon Norris, Senior Director - Marketing, Panasonic Avionics
    Offer transformation - what it is really? It's time to stop tinkering with legacy processes and embrace the wholesale transformation of the airline offer. But what does offer transformation mean and what are the real-world applications?
    Offers, Merchandising, Orders - How to play nice together and win?
    Andrew Hurst, CTO, 2e Systems
    Partnering around biometrics and other technology to enhance the passenger experience beyond the airport
    Shrinking the world - how airlines and OTAs can safely accept payments from anywhere to better serve travelers of all kinds
    What’s the next big innovation in ancillary merchandising?
    Mark Brown, Vice President Sales & Client Accounts EMEA, Fusion
    Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
    Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited
    Sep 612:20
    Conference pass
    Sep 612:20
    Conference pass

    Fuelling artificial intelligence with big data

    AI VIATION
    • How Lufthansa are implementing AI across the organisation
    • Collecting data on a broader scale as a basis for AI applications
    • First adventures in AI for operations and lessons learnt
    Sep 612:25
    Conference pass

    The evolution of the LCC business model: How far can the convergence between LCCs and FSCs stretch before all models look the same?

    World Low Cost Airlines Congress
    • What is the next step in LCC evolution beyond long haul and feeder traffic partnerships?
    • How is the LCC long haul market affecting the pricing strategies of flag carriers?
    • Are there any traditional LCCs left in established markets?
    • To what extent can LCCs compete for business travellers with FSCs?
    • How is digital technology helping LCCs differentiate their products?
    Sep 612:25
    Conference pass

    Fireside Chat:Going beyond the buzz – How AI is bringing an end to planning in the industry as we know it?

    Aviation IT
      What can you do to harness the true power of AI so you can compete with start-up tech companies? What impact will AI have on planning system and RM? What kind of industry collaboration needs to happen to unlock the potential of AI?
    Sep 612:25
    Conference pass

    Virgin Atlantic Keynote: From knowing customers to truly understanding their needs, the future of customer experience still has people at its heart

    IFEC
    • Customer segmentation of one – really knowing our customers, the power of personalisation and a 'single customer view’
    • Combining deep customer insight with the involvement of our people, how to ensure a purposeful decision making process which always has people at its heart
    • Why technology and digital innovation are not end goals in themselves but enablers, giving customers the ability to serve themselves and people the freedom to deliver more tailored and valued service
    Sep 612:25
    Conference pass

    How digital transformation is changing SAS’ approach in improving revenue and customer satisfaction

    Retail
    • What digital transformation means at SAS – fundamentally changing the way we work
    • With SAS brand as starting point using technologies and data insight to improve our relationship with the customer
    • The path towards perfecting the right offer to the right customer, at the right time, with the right messaging on the right platforms: lessons learnt so far
    Sep 612:25
    Conference pass

    Out-smart Google and Facebook with a new approach to loyalty

    Loyalty
    • Creating customer insights and incentivising behaviour: PINS approach to loyalty
    • Creating user engagement with gamification and real personalised value
    • Making sure you aren’t overtaken by the new fish: reimagining challenges to become big opportunities
    Sep 612:25
    Conference pass

    Exclusive Hamad Keynote: HIA’s vision of smart airport travel and how to meet the expectations of the future traveller

    Airport T.EX
    • What are the expectations of the future traveler?
    • How airports can align needs, stakeholders and technology through strong governance?
    • How can we provide a fantastic passenger experience while remaining commercially viable?
    Suhail Kadri, Vice President Technology & Innovation, Hamad International Airport
    Sep 612:40
    Conference pass

    The future of revenue optimization: Post-Booking

    Retail
    • How are leading airlines leveraging post-booking revenue optimization technologies?
    • Can an airline successfully create its own secondary market?
    • How can Machine Learning and Artificial Intelligence drive increase profitability and better customer experience?
    Sep 612:45
    Conference pass

    What are the main challenges in terms of rethinking current processes and building digital into an airlines DNA?

    Aviation IT
      What is holding back airline CIOs and CDOs from implementing and executing their digital vision and strategy?How will blockchain help enable new capabilities and remove internal and external barriers?What ongoing implications will the GDPR have on our industry drive for more data driven and personalised services and systems? Uncovering the real potential of Artificial Intelligence: How could AI impact various customer touchpoints and what kind of advancements should we expect to see in 2019?How will airlines integrate VR/AR technology for customer experience and enhanced maintenance operations? Are we going far enough in terms of open innovation and collaboration with start-ups, partners and digital intermediaries?
    Sep 612:45
    Conference pass

    CONNECTIVITY PANEL DISCUSSION: Taking in-flight entertainment to the next level - What are the next steps in commercialising connectivity and driving better passenger experiences?

    IFEC
    • How close are we to offering an entertainment experience which is better than anything available on the ground?
    • Has the right business case been proven for various airline models and are we close to seeing a return on investment?
    • As BYOD becomes more prominent will there be more focus on content over equipment?
    • What is the future of on board immersive technology such as AR & VR?
    Sep 612:45
    Conference pass

    Panel Discussion: Inspiring Loyalty for the next generation of travellers: shaping loyalty to inspire engagement and natural loyalty

    Loyalty
    • How are FFPs evolving and adapting to a new generation of travellers?
    • Understanding how airlines can optimise engagement and increase value for members
    • Optimising therole ofpersonalisation inloyaltytoenhance theholisticcustomer experience
    Luc Bondar, VP Loyalty, United Airlines
    David O'Flanagan, CEO, Boxever
    Mark Ross-Smith, Head of Enrich and Loyalty, Malaysia Airlines
    Sep 612:45
    Conference pass

    Keynote CIO Panel: The Digital transformation of today’s airports: IoT, blockchain and creative innovation

    Airport T.EX
    • How can we transform the world’s busiest hubs to be ready for future technology demands
    • Fostering growth with partners through intelligent collaboration
    • Improving guest experience and driving revenue through the use of vast pools of data and advanced analytics
    Sep 612:45
    Conference pass

    Establishing a 360° Situation Awareness

    AI VIATION
    Which current and future technologies should every aviation business have on their radar?Integration of these technologies to support your overall strategy.How you can benefit from the calming certainty of always knowing everything
    Sep 612:55
    Conference pass

    The ultra-low cost approach to ancillary retail

    Retail
    • Low prices are our loyalty – can a strong ancillary retail model be a loyalty tool aswell?
    • Focusing on prices and yield: what are Spirits key strategies to grow these revenue generating areas?
    • The role of technology at a ULCC is it worth the investment?
    Tanner Huysman, Director, Ancillary Products, Spirit Airlines
    Sep 613:05
    Conference pass

    The implementation of operational data science to facilitate predictive analytics

    AI VIATION
    • Breaking down how Icelandair are using data science as a catalyst at the core of their overall strategy
    • Capitalising on optimum operational data analytics processes and their integral role in improving efficiency
    • Interpreting the ways airlines will use in-flight data to move towards predictive analytics
    Einar Andresson, Manager Fuel Efficiency, Icelandair
    Sep 613:10
    Conference pass

    Working agile alongside customers to optimise digital platforms for booking & customer journey management

    Retail
    • Developing an agile digital platform across mobile, desktop andnew tech
    • Understanding your customers and continuallydeveloping deeperunderstanding withthe use of personalisation& big data
    • Understanding how Transaviaisevaluating thefuturetech such as voice functionalityfor implementation
    Vanja Mlaco, Coach of Digital Team, Transavia Airlines
    Sep 614:40
    Conference pass

    Innovator Keynote: How Transavia aims to become to the most innovative airlines in Europe by implementing a new role based, non-hierarchical way of working inspired by agile scrums & lean-start-ups

    World Low Cost Airlines Congress
    • The external environment is changing rapidly, how can we adapt and be more flexible and keep up with passenger demands?
    • How can you combine cost leadership and digital innovation to help differentiate your products and compete effectively?
    • What are the results from most recent trials and experiments with chatbots, flight search and blockchain technology?
    Vanja Mlaco, Coach of Digital Team, Transavia Airlines
    Sep 614:40
    Conference pass
    Sep 614:40
    Conference pass

    The New Golden Age of Air Travel Arriving Now

    IFEC
    • What is going to REALLY be on the future aircraft?
    • When will today's technology, AI, and connectivity intertwine in the air?
    • How can airlines accelerate adoption of new passenger technologies while enhancing their bottom line?
    Sep 614:40
    Conference pass

    Hear the impact of personalisation on our sales: is it worth the hype?

    Retail
    • Implementing a personalised retail platform to optimise spend from every customer
    • Making sure we are optimising our offering to make it more relevant and simple for our customers to buy
    • Hear what the numbers say: what impact haspersonalisation had on our revenue?
    Jouni Oksanen, Senior Vice President, eCommerce, Sales and Marketing, Air Baltic
    Sep 614:40
    Conference pass

    Focusing on engagement and utility for the customer at United

    Loyalty
    • Hear how United are focused on driving customer engagement with a focus on premium personalised services
    • The relationship between digital & engagement; merging real-time operational data with customer facing functions and building new services
    • Adding value and monetisation withoutalienating customers with personalisation, data and innovation
    Luc Bondar, VP Loyalty, United Airlines
    Sep 614:40
    Conference pass

    Gatwick Airport: Tech led innovation for business

    Airport T.EX
    • How areGatwick using blockchain,machine learning and biometrics
    • Which technology should we look to fora rapid walkthrough experience that encourages non-aeronautical revenue generation
    Sep 614:40
    Conference pass

    Flight deck automation: AI, HMI, weather and their impact on pilots

    AI VIATION
    • How technology can be used to mitigate the effects of hazardous weather on flight crew workload
    • How multi-modal interaction with avionics can increase crew situational awareness and reduce workload
    • Understanding the future role of AI on workload reduction and its economic impacts
    Sep 614:55
    Conference pass

    The future of travel technology: 2030 - What will the Travel Digital Ecosystem look like; and the opportunities it presents

    World Low Cost Airlines Congress
    Conversational commerce
    • China is way ahead of the West. EU has been leapfrogged by Asia on mobile
    • Phone operators must take part of the blame but so too does Govt.
    • weChat for conversational commerce and support
    The Future of Drones:
    • What role will drones play in airtravel in the future?
    • Drone technology is set to revolutionise our future as they become more ingrained in our society
    Bobby Healy, Chief Technology Officer, CarTrawler Ltd
    Sep 614:55
    Conference pass

    Fireside chat: Do You Have the Ingredients For a Successful Retail Transformation?

    Aviation IT
    A case study about a fully traditional carrier underdoing the highly successful transformation to one of the leading low-cost airlines in South America
    • Corporate commitment to the strategy
    • Create new distribution model while maintaining current high value network
    • Develop market and fulfill new products
    Sep 614:55
    Conference pass

    How can airlines build open ecosystem using digital platform?

    Retail
    • Airlines start to realize the power and the benefits of digital platform economy
    • The key way to leverage it lies in creating open ecosystems that improve customer satisfaction and bring value to the airline
    • The presentation will demonstrate best examples in the Airline industry where open ecosystems created business value for Airlines
    Marko Javornik, Vice President / General Manager, Mobility & Travel, Comtrade Digital Services
    Sep 615:00
    Conference pass

    Digitalization in air travel

    IFEC
    • How can the aircraft become a part of the digital journey
    • Key technology needed to achieve this
    • The role of connectivity and Inflight entertainment platforms
    Sep 615:00
    Conference pass

    Learn how to avoid Airline Digital Disorder by using a Customer centric strategy to define the future of travel. Your airline may have A.D.D., if:

    Loyalty
    • Your team is using words like blockchain, personalization, big data, AI, NLP, Cloud, API, bot, and IOT,on a daily basis, but have nothing to show for it
    • You bought generic, out-of-the-box functionality from a large tech provider because other airlines did too
    • You conducted customer journey mapping exercises or user testing, but then ignored the findings
    • You spent one year on a site redesign, launched it a year later, and realized it’s outdated
    • If you or your team suffer from any of these symptoms, you are not alone. Walk away from this talk with not only preventative measures, but proven ideas to disrupt your digital future
    Sep 615:00
    Conference pass

    Secure digital identities for next-generation air travel: using biometrics to bridge the gap curb-to-destination

    Airport T.EX
    • The new biometric and analytic technology that can keep borders safe while making travel, curb to destination, easier for everyone involved
    • The key commercial development cycles that fine-tuned biometrics for use with the general population
    • How that technology was then transitioned and adapted for use in the airports to be used for ticketless boarding and automatic customs checks without the use for tradition physical credentials.
    Matthew Pruitt, Chief Solutions Architect, Federal, NEC Corporation of America
    Sep 615:05
    Conference pass

    Emerging technology and airspace modernisation

    AI VIATION
    • Identifying the key technologicaldrivers for airspace modernisation
    • Understanding the regulatory implications of disruptive technologies
    • ​What is next for the aviation authorities and their collaborators?
    Sep 615:10
    Conference pass

    Artificial Intelligence: How airlines are transforming offer optimization & revenue management with AI

    World Low Cost Airlines Congress
      irline industry is fraught with endless applications and claims about Artificial Intelligence and cognitive technologies, as they look to transform how they manage revenue and create and distribute offers. The biggest question they must evaluate is this: Are all AI technologies the same and do they deliver the same value?
    • How can airlines augment pricing and revenue management strategies with AI – and how do evaluate the technologies that deliver strategic value?
    • How does AI transform offer creation and dynamic packaging to create more personalized offers that increase consumer satisfaction and increase conversions?
    • How is AI used to day to better understand a customer’s willingness to pay and bring dynamic pricing to life?
    Sep 615:10
    Conference pass

    The future of Virtual Interlining disruption across travel industry

    Aviation IT
    • The whole industry is finally aware of Virtual Interlining / Self-Connect, what are the unique selling points of Kiwi.com?
    • What does Kiwi.com do in order to win an educated customer and provide the best service?
    • What do airlines and airports think about Virtual Interlining and what are the current trends?
    • Flights only or can multimodality play its part as well?
    Sep 615:10
    Conference pass

    How Etihad are leveraging digital innovation into the booking and post booking flow?

    Retail
    • Launching the industry’s first dynamic live auctions for upgrades
    • Capitalizing on innovative tools within the booking flow to drive better customer experience management
    • Using post booking engagement to drive upsell
    Sep 615:15
    Conference pass

    The fusion of Inflight digital services with connectivity

    IFEC
    • Benefits of the fusion between IFE with connectivity: new services and new revenues;
    • Controlled platforms: What are controlled platforms and where should be used;
    • Strategy: When and how to adopt.
    Sep 615:15
    Conference pass

    How the CAA are using security management systems to modernise aviation security and regulation to the digital age?

    Airport T.EX
    • What is the process behind the CAA’s rollout of SeMS across all aviation modes for an integrated, methodical and proactive approach to security
    • What is the importance of a positive security culture given the context of today’s political climate?
    Sep 615:20
    Conference pass

    How a revolution in data-driven marketing will change the travel industry

    Loyalty
    • The growing world of data: delivering true 1:1 personalization across channels in a data-driven marketing landscape
    • Why orchestration of customer journeys and Artificial Intelligence is not something of the future, but already key in your day-to-day business and marketing activities
    • Understanding how KLM Royal Dutch Airlines uses AI to create more effective media buying models and combines data across channels to lower marketing costs
    Tomas Salfischberger, CEO, Relay42
    Sep 615:25
    Conference pass

    Competition and pricing - How can LCCs combine digital tech and smart pricing techniques to differentiate their products & deliver value to mobile natives?

    World Low Cost Airlines Congress
    • What is stopping our ability to collect and wield customer data needed to optimise total revenue?
    • Why is it so hard to manage both prices and inventory in real-time?
    • Using AI to capture relevant information that will help us make better business decisions
    • Personalised ancillaries: Where are airlines missing the mark on personalisation?
    • How can machine learning help close direct sales?
    • Introducing smarter dynamics and analytics into your pricing structure to support profitable growth
    Michael Peters, Vice President of Product Management, Revenue Management Systems
    Brian Davis, Chief Marketing Officer, Sun Country Airlines
    Mike Thompson, Head of Sales, EMEA & Americas, Navitaire an Amadeus company
    Sep 615:25
    Conference pass

    Closing Keynote panel: Distribution revolution Do airlines now have more control of the distribution landscape and what will the airline vendor relationship look like in 5 years?

    Aviation IT
    • Will the grander vision for airline distribution start to come into play?
    • Can blockchain dramatically reduce distribution costs and will it trigger the emergence of a new business model?
    • Will the technology help wrestle some control from big online travel agencies and global distribution systems?
    • In light of recent uptake from airlines groups in embracing NDC and a new distribution models will we see wholesale change in the sector?
    • As airlines develop their own travel marketplaces how will they manage inventory as well as connections, ancillaries and partner tickets?
    Sep 615:25
    Conference pass

    Tapping into the opportunity for Airlines to provide "Door-to-door” travel

    Retail
    • Changing the perspective of the journey from airport-to-airport to door-to-door travel
    • Working with ground transport as a complimentary service to ultimately own the traveller’s full journey
    • Improving customer experience, passenger loyalty and brand perception by integrating ground transport into your booking flow
    Sep 615:30
    Conference pass

    KLM Case study: Applying augmented reality to the end to end passenger journey

    IFEC
    • Pursuing meaningful applications for AR and identify customer touchpoints where AR technology can improve the passenger experience
    • Gamifying the travel experience – Using gamification to engage with your customers and also help deliver useful information
    • Future applications for AR including navigation, baggage, education and translation
    Sep 615:30
    Conference pass

    The rise of digital towers

    AI VIATION
    • Comprehending the regulatory implications of digital and remote air traffic control towers
    • Debating whether digital towers should be a contingency plan, or replacement for the physical
    • How should this technology be safeguarded?
    Sep 615:35
    Conference pass

    Developing the Digital airports of tomorrow’s world.

    Airport T.EX
    • Incorporating efficient and robust digital environment to ensure maximum value in the lifecycle of airports
    • Partnering with businesses and vendors to build innovative partnerships and incorporate technology such as biometrics; big data analytics; IoT and smart applications.
    • Case studies: incredibly innovative airport projects and the importance of strong future vision
    Ozan Koseoglu, ex CTO, IGA Istanbul New Airport
    Sep 615:40
    Conference pass

    Designing our digital sales channels to capture our market and retain customers

    Retail
    • Understanding our customers: designing relevant promotions and discounts for specific audience
    • Designing our platforms for intuitive use and simplicity – lessens from our experience
    • Building effective personalisation with insights and data
    Sep 615:40
    Conference pass

    Developing a smart approach to marketing your loyalty program to increase engagement

    Loyalty
    • Understand how Virgin Australia is using creativity and real-time insights to increase engagement with its customers
    • Sharing how we are using data in surprising ways to delight our customers
    • Developing the use of our CRM at scale tooptimise the relationship with our customers
    Sep 617:00
    Conference pass

    Is data all you need to innovate? A real story.

    Keynotes
    • The role of data and technology in innovation
    • Staying relevant through personalisation
    • From touch points to journeys
    Sep 617:00
    Conference pass

    Salesforce Closing Keynote: Is data all you need to innovate? A real story.

    Airport T.EX
    • The role of data and technology in innovation
    • Staying relevant through personalisation
    • From touch points to journeys
    Sep 617:20
    Conference pass

    Dragons Den

    Keynotes
    We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
    Sep 617:20
    Conference pass

    INNOVATION DRAGONS DEN

    Airport T.EX
    We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
    • Moderator:Kevin May,Editor -In-Chief,Travel Technology
    • Avi Golan,Chief Digital Officer,Air New Zealand
    • Katri Harra-Salonen,Chief Digital Officer,Finnair
    • Mattias Forsberg,Executive Vice President and Chief Information Officer,SAS
    • Don Langford,Senior Vice President of Technology,Virgin Atlantic Airways
    • Max Tremaine,Co-Founder & CEO,Sherpa
    • Grégoire PFIRSCH,General Manager,QEmotion
    • Nikolas Jaeger,Founder & MD,Inflight VR Software
    • Antonio Virzi,Chief Executive Officer,Biid
    • Agnes Debains,Co-founder, Marketing Leader,airfree
    Sep 618:00
    Conference pass

    Evening at the Arsenal Stadium

    Keynotes
    An offsite evening drinks reception will be held on Thursday 6th September. Sponsored by CarTrawler.Located just 10 minutes from the conference venue is one of the world’s most breath-taking sporting arenas. Join us for a unique social and networking evening for Global Aviation Festival delegates to relax and take in the amazing views and hospitality that the Arsenal Emirates stadium has to offer.We will be hosting a brief drinks reception in the venue before delegates will be escorted to the venue by bus. Please note the evening will be running until 11PM.

    Create your personal agenda –check the favourite icon

    Sep 708:15
    Conference pass

    Building an international innovation network to fuel emerging travel tech

    Keynotes
    Changes are coming to the travel industry. Around the globe, entrepreneurs are working on disruptive solutions to fix inefficiencies and address pain points within the existing infrastructure. Air New Zealand and JetBlue Technology Ventures – the venture capital arm of JetBlue Airways – are working together to build an internationally recognized technology innovation ecosystem that will seek out, partner and implement these emerging solutions and technologies in the travel sector. This session will explore the potential commercial and customer impact of this ecosystem and partnership as well as opportunities for new aviation and startup partners to get involved.
    Sep 708:40
    Conference pass

    Industry game changer Interview: Sir Tim Clark, President, Emirates

    Keynotes
    Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
    • How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?
    • Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisation
    • The future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
    Sep 708:55
    Conference pass

    How United’s technological innovations exemplify the convergence of man and machine, the path to autonomous mobility and global connectivity.

    Keynotes
    • Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming both customer service and key hub economies.
    • The tools and applications that are shifting the airline industry as employees and customers gain greater control of the travel experience, especially within a connected world.
    • How the right technology can help companies connect people and provide the best possible customer experience.
    Sep 708:55
    Conference pass

    Keynote Interview - Paul Griffiths, CEO, Dubai Airports

    Airport T.EX
    Paul sits down to discuss reimagining how Dubai sees the airports of the future. We will be reviewing his vision for DBX and the exciting new projects being undertaken there. What technologies will be the drivers of change in the travel industry? How can we prepare ourselves for this and what are the commercial opportunities going forward?
    Sep 709:10
    Conference pass

    Keynote Interview - Hari Marar, CEO, Bangalore International Airport

    Airport T.EX
    Being based in the Silicon Valley of India, Bangalore has unique opportunities to leverage new technologies. Hari will come to the Aviation Festival to discuss how Bangalore are benefiting from their Innovation Lab through single token development, asset management and analytics to match the soaring capacity needs of the Indian market.
    Sep 709:15
    Conference pass

    Keynote presentation: Marrying service with digital leadership

    Keynotes
    • Equipping the world’s most awarded airline for the digital age
    • Understanding the importance of balancing technology, people and mindset
    • What have been the key challenges, successes and learnings?
    Sep 709:25
    Conference pass

    Keynote Interview: Henk Jan Gerzee, CDO, Amsterdam Schiphol

    Airport T.EX
    Schiphol’s new Chief Digital Officer to give his vision of Schiphol and the aviation sector at large. Schiphol is uniquely placed to take advantage of a plethora of opportunities through intelligent data management. Henk Jan will sit down to tell us where their digital priorities lie.
    Henk Jan Gerzee, CDO, Royal Schiphol Group
    Sep 709:30
    Conference pass

    What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and intelligent retailing help shape the future of the industry?

    Keynotes
    • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
    • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
    • Intelligent retailers – How can airlines start to become smarter with their offers and use digital to differentiate products and services?
    • What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
    • How can airlines effectively transition into digital companies that fly planes?
    Sep 709:40
    Conference pass

    Keynotes - Airport C-Level Panel Debate - How can we leverage innovation and technology to adapt and create the airports of tomorrow?

    Airport T.EX
    • How should the world’s airports be looking to adapt and use technology to help maximise efficiency and revenues?
    • What will be retail’s role in the airports of the future and how can technology facilitate retail growth?
    • As security demands become ever more stringent and capacity increases, what can we do to improve passenger flow and experience?
    Sep 710:00
    Conference pass

    Understanding the future of distribution: What will the airline distribution model look like in the next 5 years and what role will Global Distribution Systems play?

    Keynotes
    • How will airline distribution evolve and what will the relationship with the customer look like in 3-5 years?
    • Reshaping the role of the GDSs - Do you need an intermediary at all?
    • What technological innovations are going to permit access to richer content and more personalisation?
    Sep 711:10
    Conference pass

    Keynote Interview: John Rodgerson, CEO, Azul Airlines

    World Low Cost Airlines Congress
    Azul CEO John Rodgerson steps into the hot seat with John Strickland to discuss:
    • Creating a fast growing LCC that defies the national economy
    • Stimulating new passengers to generate a larger market
    • Future expansion and growth plans
    Sep 711:10
    Conference pass

    Fireside chat: Finnair: Transforming a traditional airline into an intelligent travel ecosystem by 2020

    Aviation IT
    • How Finnair is using digitalisation to develop a Nordic travel ecosystem
    • What is the future for AI, facial recognition and platform thinking?
    • Understanding the near future for robotics– What are the trends and how will they impact us in the next 2-3 years?
    Sep 711:10
    Conference pass

    What is the business case for in-flight connectivity - How can you make Wi-Fi pay off?

    IFEC
    • Is overall demand for in-flight connectivity high enough at the moment to generate genuine ROI?
    • How to market your Wi-Fi product during the roll-out process to ensure that uptake is high enough?
    • Getting personalisation on board to drive personalised ancillary sales and better passenger experience
    Sep 711:10
    Conference pass

    The new model of the relationship with your customer – Creating an agile consistent and personalised customer experience?

    Air Experience
    • How you can provide a whole ecosystem of services throughout the total customer journey by opening up your platform to developers and industry players through APIs?
    • Rethinking your airlines customer experience and changing the workforce mindset to help develop a real digital culture that is more agile, collaborative, data driven customer centred, empowered and innovative
    • How you can offer enhanced personalisation through artificial intelligence in areas such as disruption management, customer service and commercial optimisation?
    Sep 711:10
    Conference pass

    Using AI to optimise revenue management on ancillary products

    Retail
    • Moving from manual testing to AI driven insights: shorter test time and increased agility
    • Focusing on sustainable growth and the role that ancillaries play in providing an improved customer experience
    • Overcoming the challenges to increase sustainable ancillary growth & our 2020 vision
    James Lee Barrett, Director of Ancillary Revenue, VivaAerobus
    Sep 711:10
    Conference pass

    Discussing how blockchain will revolutionise the loyalty game

    Loyalty
    • HearLufthansa’s vision for the future of loyalty
    • Discussing the opportunities that blockchain will provide
    • How can we overcome the biggest challenges to this vision?
    Sep 711:10
    Conference pass

    MAG-O: Building a seamless walkthrough experience through radical innovation from the ground up

    Airport T.EX
    • The reasons behind MAG’s decision to reconstruct their digital architecture from scratch
    • How to identify passenger pain points and centre innovation groups around them
    • How to drive seamless passenger experience: our vision of the future airport
    Sep 711:25
    Conference pass

    Cargo Dollars – a Best Practice Study On Ancillary Revenues From Cargo

    Retail
    • How you can generate ancillary revenue out of un-utilised space
    • Understanding how cargo management can bring in revenue without distracting from core business
    • Taking advantage of our competence to maximise revenues in a novel way
    Stephan Wilde, Business Development Director, Leisure Cargo
    Sep 711:25
    Conference pass

    Case Study: How Air New Zealand are reimagining travel through digital experiences?

    Air Experience
    • Using personalisation backed up with artificial intelligence to enhance the experience
    • Embracing the power of chatbots, voice technology and natural language throughout the end to end passenger journey
    • What is the future potential for AI and the challenges ahead for airlines to master digital technology?
    Avi Golan, Chief Digital Officer, Air New Zealand
    Sep 711:25
    Conference pass

    Driving loyalty through alternative payments

    Loyalty
      How should airlines be thinking about the evolving payments landscape in the age of Fintech, machine learning and artificial intelligence?As traveler demographics evolve, what are their expectations with respect to paying for their travel?In this ever-changing environment, what can airlines do to continue to grow their co-brand portfolios?
    Sep 711:30
    Conference pass

    The Future of LCC Airline Partnerships: Everyone’s a Partner in a Retail World

    World Low Cost Airlines Congress
    • LCCs changing partnership landscape drives new offers and ways to connect
    • Adding diversity, while minimizing complexity
    • Serving up new choices in an omni-channel environment
    • How will travelers embrace the new world
    Mike Thompson, Head of Sales, EMEA & Americas, Navitaire an Amadeus company
    Sep 711:30
    Conference pass

    How Flybe are embracing digital transformation to create a new mobile first customer experience

    Aviation IT
    • Gaining an understanding of the current internal environment and your customers behaviours before you approach a big transformation initiative
    • Creating value for your passengers in the moment by offering real time communications that can add value and generate new revenues
    • The key to success is people – How do you get buy in from multiple departments and change long time culture, habits and behaviours to become more customer centric?
    Sep 711:30
    Conference pass

    How will Low Earth Orbit Satellites (LEO’s) and Bluetooth transform connectivity for Low Cost Airlines?

    IFEC
    • What are the key technologies for accessing LEO’s?
    • How can airlines use Bluetooth to extend their digital reach?
    • What impact will LEO’s and Bluetooth have to allow airlines to engage with their customer inflight and improve their operating efficiencies?
    Sep 711:35
    Conference pass

    Creating the Airport Effect

    Airport T.EX
    • How Airlines may reap financial and operational benefits from working in true collaborative partnerships
    • How to bring together Airports, Air Navigation Services Providers and advanced Technology Providers
    Per Andersson, Senior Adviser, ADB Safegate
    Sep 711:40
    Conference pass

    Implementing an ancillary & merchandising strategy in the world’s largest legacy carrier

    Retail
    • Achieving revenue targets by creating a strong ancillary program at American Airlines
    • Overcoming the limitations that come with scale and focus on loyalty, customer experience and frontline team members
    • Ensuring booking experience is seamless, simple to understand and drives the right KPIs: sharing our successful developments
    Sep 711:40
    Conference pass

    Driving loyalty in the Philippines with a LCC modelling

    Loyalty
    • Developing a Low Cost Frequent Flyer business model: where does our value come from?
    • Focusing on optimising the relationship between eCommerce and Loyalty at Cebu
    • Driving banking take up in the Philippines: developing innovative payment solutions that benefit our customer demographics
    Sep 711:45
    Conference pass

    Improving ancillary performance through AI/Machine Learning

    World Low Cost Airlines Congress
    • The benefits of AI/Machine Learning over other forms of optimisation
    • Key strategies of machine learning
    • Case study example showing the benefits of machine learning
    Sep 711:45
    Conference pass

    Delivering next Generation Connectivity and Entertainment with a Unique Business Model

    IFEC
    · Next Generation Vision· Passengers’ Experience· Flexibility· Service Roaming Portability· Ground Service Bundling· Innovative Business Model with Airlines· Use Case - UON
    Sep 711:45
    Conference pass

    Handling mass disruption and generating ancillary revenue through location-based AI

    Air Experience
    • How can you use smart travel assistants to reduce friction and create a more seamless travel experience through personalisation?
    • Understanding location and behaviour based customer insights and how you can use them beyond just route network?
    • Using artificial intelligence to deliver contextual moments by predicting the customers behaviour and delivering the right offer at the right moment to the right person
    Sep 711:50
    Conference pass

    Digitising the turn-around allows for further efficiencies on the Apron

    Aviation IT
    In 2016, KLM sought out to accelerate digital transformation and the way KLM works. Together with Apple and IBM, KLM transformed a complex working environment with a simple interface to facilitate loading an aircraft more efficiently.
    Mark Bovenkerk, Digital Transformation, KLM
    Sep 711:50
    Conference pass

    How is Montreal using technology to create a more seamless travel experience and improved operational efficiency?

    Airport T.EX
    • How has Montreal embraced technology to deliver real impacts on passenger experience?
    • How we have progressed and used the pools of data collected to further improve operational efficiency
    • What is the potential for airports to capitalize on emerging technologies to improve passenger experience and what could be the effect of new regulations and cybersecurity on these initiatives?
    Sep 711:55
    Conference pass

    Dynamic Pricing + NDC + Rich Content: A new standard in flight shopping

    Retail
    This session will:
    • Explore how rich content can increase conversions, sales, and revenue streams across both traditional distribution models and NDC.
    • Help you identify ways to distribute and showcase your products and fare attributes like never before through a community-driven NDC marketplace
    • Examine easy and cost-effective ways for you to unlock the benefits of Dynamic Pricing, NDC and Rich Content without disrupting your day to day operations.
    Sep 711:55
    Conference pass

    Why Empathy is key to the future of loyalty

    Loyalty
    • How does the emergence of artificial intelligence (AI), give airlines an unprecedented opportunity to re-imagine customer engagement?
    • Empathise with each customer’s situation and demonstrate your loyalty to them
    • We’ll explore the 5 design principles for AI-enabled contextual customer engagement
    Sep 712:00
    Conference pass

    LCC Leaders CEO Panel: Our CEOS come back together to compare and contrast the unique challenges and opportunities that LCCs face in their various regions.

    World Low Cost Airlines Congress
    Sep 712:00
    Conference pass

    How Emirates is using immersive 3D Seatmap VR technology to revolutionize the industry

    IFEC
    How do you showcase an award winning onboard product online?How do you make innovative technology less intimidating to customers?How do you evolve the travel planning process in a way that supports both brand and commercial objectives?Join this talk to hear how Emirates used new, award winning technology to do exactly that and revolutionize the travel industry along the way.
    • The challenge to integrate a compelling, interactive experience online
    • Leveraging technology to surprise and delight customers, and showcase an award winning product and service offering
    • Revolutionizing the travel planning and booking process by step changing the digital experience and customers future expectations
    Sep 712:00
    Conference pass

    Using digital technology to take the anxiety out of travel and deliver insights driven by customer demand

    Air Experience
    • Thinking beyond data insights – How we can generate more value through context?
    • Digital effectiveness – delivering personalisation and real-time passenger information at the right time in the right place
    • Digital competitiveness – Giving your airline a competitive edge by being agile and reducing time to market
    Sep 712:10
    Conference pass
    Sep 712:10
    Conference pass

    How can Airlines drive ancillary revenues with new strategies and customer insights?

    Retail
    Topics discussed include:
    • Making sure you have the right partners: expanding out of traditional revenue generators and benefiting from the trend of experience first growth
    • How can all airlines benefit from technologies such as AI and personalisationto increase their ancillarygrowth
    • Maximising your customer engagement & building the trust of your customersin order toown the trip
    • Driving conversion: understanding your customers behaviour and increasing revenue with personalisation
    Emma Welfare, VP Product, Plusgrade
    Alexander J Blake, Global Head of Travel Insurance, Chubb
    James Lee Barrett, Director of Ancillary Revenue, VivaAerobus
    Sep 712:10
    Conference pass

    Driving growth with Co-Branded products in Russia

    Loyalty
    • Creating an exclusive partnership with one of Russia's biggest banks
    • Sharing the unique benefits of the program which is driving membership growth
    • Using our channels as the main source of sales based on our core customers
    Natalia Nikolaeva, Loyalty Director, S7 Airlines
    Sep 712:10
    Conference pass

    Brisbane’s strategic vision: how we are incorporating innovation for seamless walkthrough.

    Airport T.EX
    • The story behind our knowledge management and how we spread expertise through the airport
    • How biometric technology is being deployed into every stage of the passenger experience
    • Future vision: The potential of digital collaboration with airlines.
    Sep 712:20
    Conference pass

    Creating a consistent experience throughout your in-flight connectivity footprint

    IFEC
    With in-flight connectivity (IFC) ramping up across the fleet it becomes harder to deliver a unified experience throughout multiple aircrafts and on-board systems. Passengers demand a consistent and up-to-date experience across all digital touchpoints which is crucial for monetizing digital services such as in-flight connectivity.The Innovation Labs of Deutsche Telekom have been developing and testing impacts and barriers on user experience for many years. These insights translate into different findings which improve usability and ultimately help airlines to generate more revenue through their ancillary services.This workshop will share some of the key insights of our latest researches and how the outcomes can be applied to your digital strategy. Furthermore we will answer some crucial questions which every airline will face in the near future:- Which design factors influence the take-rate of my ancillary services?- Can I improve my digital footprint and will it be future-proof for new systems and aircrafts?- How do my digital touchpoints compare to others out there?- What insights from telco subscriber user experience design can benefit the airlines industry?- What do tomorrows passengers expect from my digital services?
    Sep 712:20
    Conference pass

    Winning in a mobile data driven age

    Air Experience
    The consumer path to purchase in travel is not linear. In a mobile-centric, data driven world, creating brand differentiation and putting the right message to the right traveler at the right time is key to driving optimum ROI for Airlines.
    • Mobile disruption presents opportunity for brand differentiation and best consumer experience
    • Shifting to the retail mindset to maximize profitability
    • Understanding personalization in a data driven airline world
    Sep 712:25
    Conference pass

    Friction Free Flight Disruption - A Swissair/SSP Case Study

    Loyalty
    • Connecting the airlines and retailers to provide a seamless passenger experience
    • Single click automated voucher distribution to 100% of passengers
    • Assured EC261 compliance and fraud elimination with zero systems integration needed
    Sep 712:30
    Conference pass

    Migrating Your Business to Multi-Cloud Environments Should Not Be A Headache:

    Aviation IT
    • How to Secure and Optimize Your Multi-Cloud Migration
    • The Future Of SD-WAN with a Global Backbone and Software Defined Perimeter to Keep the Hackers out
    • Optimize for Content Delivery on Any Device, Any Network, Any Geography
    Sep 712:30
    Conference pass

    How to avoid a two-speed airport and ensure that digital is spread across our entire organisation?

    Airport T.EX
    • What have we done up until now to place the customer at the heart of the what we do.
    • What are the cultural challenges we faced when implementing innovation at Brussels BRU?
    • Finding the balance of creativity without limits and the practicalities of the aviation sector
    Bart Saverwyns, Chief Digital Officer, Brussels Airport
    Sep 712:35
    Conference pass

    Building holistic digital services for aviation

    Air Experience
    • How can digital services help airlines become more customer centric?
    • What is holistic service creation and how will it help you?
    • How to utilise quick iterations for continuous learning?
    Sep 712:40
    Conference pass

    Coalition loyalty for airlines: why and how

    Loyalty
    • What is coalition loyalty and why is it important
    • Why are organizations driven to collaborate in coalition loyalty
    • How to we match customers’ expectations heightened by key brands across all verticals
    Sep 714:10
    Conference pass

    Keynote Interview: Air Baltic CEO Martin Gauss sits down with John Strickland to discuss

    World Low Cost Airlines Congress
    • Examining the hybrid LCC model – How Air Baltic are fighting off the competition
    • Improving performance to become the World Most Punctual Airline
    • New routes and long flights – what does the future hold for expansion?
    Sep 714:10
    Conference pass

    WORKSHOP: DIGITAL TRANSFORMATION IN THE AIRLINE

    Aviation IT
      nes are embarking on a second wave of digital transformation. The first wave was all about adding business value and getting the customer to work for us. In the second wave we have to know the customer, serve the customer and build customer value. That’s a big shift when our existing digital set-up is organised for sales, not service.The workshop answers these questions:
    • How to build a customer-focused digital organisation with a common purpose?
    • How to tear down the blockers and create a digital product portfolio that makes sense across devices and through the customer journey?
    • What’s the payback for the business of knowing our customers and recognising their needs at every touchpoint?Who should attend: Chief Digital Officer, CCO, CSO CTO, CMO and heads of customer experience and digital who are looking to embrace big change in digital.Made by Many will share insights gained in a 10 year track record of successful digital transformation across many business sectors. In aviation, the product innovation consultancy has worked with Finnair, Expedia, Skyscanner, Air Baltic and British Airways to build new digital propositions that grow loyalty, revenue, brand and customer value.We’re looking forward to hearing about your challenges and addressing your questions.
    Sep 714:10
    Conference pass

    Integrating ancillary services successfully to minimise disappointed and optimise sales

    Retail
    • Optimising interoperability and working with our partners: how can airlines successfully standardise experiences?
    • ​Sharing Air-France KLM's approach to interoperability and our insights
    • Positioning ancillary services successfully in our sales channels and refining the offer catalogue
    Frederic Gonnaud, VP Retail and Ancillaries, Air France K.L.M.
    Sep 714:10
    Conference pass

    The story behind the digital transformation of Copenhagen’s successful baggage process

    Airport T.EX
    • ​Why we are using camera technology to scan barcodes
    • How we are improving image analysis of baggage
    • Is RFID a realistic aim and how can we reach a new norm as an industry
    Karsten Madsen, Head of Department, Baggage Automation & Technology, Copenhagen Airports As
    Sep 714:20
    Conference pass

    Create and capture value right across the travel customer journey

    Retail
    • Learn how savvy airlines are using the Customer Journey to enhance the customers’ travel experience and us and drive additional revenue.
    • Discover how to use big data to increase margin, revenue and profits right across the customer journey
    • Understand how new tools and technology such as chatbots are growing revenue, improving loyalty and delivering a better customer experience
    Bryan Porter, Chief Commercial Officer, OpenJaw Technologies
    Sep 714:30
    Conference pass

    How can we capitalise on the huge potential gains in passenger experience through collaboration between airlines and airports?

    Airport T.EX
    • How are Swedavia collaborating with airlines to deliver a modern passenger experience concept?
    • How have Swedavia used customer-centric thinking to build a unique digital passenger journey?
    • How are Swedavia testing new ideas when building this passenger journey?
    Marie Norman, Head Of Products, Concepts And Aviation Business, Swedavia
    Sep 714:40
    Conference pass

    Keynote Interview: flyadeal is a monumental carrier In the Saudi region as it operates as a true low-cost carrier. CEO Con Korfiatis joins us as part of our new LCC CEO Keynote series to discuss:

    World Low Cost Airlines Congress
    • The first true low fare airline in the kingdom – How will flyadeal compete with the traditional hybrid model in the region?
    • Staying true to the model and working effectively with sister carrier Saudia – What are the challenges of succeeding with this model?
    • Future fleet strategy and international expansion opportunities
    Sep 714:40
    Conference pass

    Focusing on a creative approach to ancillaries: new models and new ideas

    Retail
    • Optimising the customer data in a cost-effective way at an LCC
    • Re-imagining the decision-making process: how can you make sure your choice will make the most commercial sense?
    • Taking ideas from other industries and applying them to aviation: does it always work?
    Sep 714:50
    Conference pass

    How to deploy new technology at each stage of the passenger journey for smooth walkthrough

    Airport T.EX
    • Automatizing complex procedures to create synergies between airlines and airports
    • Ensuring implementation of the techology is ultimately beneficial to the passenger experience
    • With mobile technologies and integrated systems how big can we think going forward?
    Mammen Tharakan, Manager Air Service Development, Calgary Airport Authority
    Sep 715:10
    Conference pass

    Hear how Pegasus implemented exponential ancillary growth and e-commerce conversion rate improvement

    Retail
      The milestones of ancillary growth in the last 5 yearsLeading through testing to optimize e-commerce conversion and ancillary product merchandising.Learnings and early results from a recent complete transformation of web and app booking paths
    last published: 06/Sep/18 05:59 GMT

     

     

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    Mark Your Calendars Now!
    Conference 5-7 September • Exhibition & Seminars 6-7 September

     

    The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

    To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.

     

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