In-flight entertainment and connectivity

Passenger Experience Partner
APEX (Airline Passenger Experience Association)


The in-flight entertainment and communications show


In-flight entertainment and connectivity is undergoing a huge transformation in the aviation industry.

IFEC will explore a market that is one of the air transport industries most dynamic sectors. The event will fully examine the next generation of IFEC technologies that are driving us closer that fully connected on board passenger experience.


PaxEx & IFEC Advisory Board

Joe Leader, CEO, APEX Joe Leader

Rossen Dimitrov, Chief Guest Experience Officer, WestJet Rossen Dimitrov
Chief Guest Experience Officer

Paulo Miranda, Chief Experience Officer, Gol Airlines Paulo Miranda
Chief Experience Officer
Gol Airlines

Jon Norris, Senior Director, Corporate Sales & Marketing, Panasonic Avionic Jon Norris
Senior Director, Corporate Sales & Marketing
Panasonic Avionic

Calum Laming, Chief Customer Officer, Vueling Calum Laming
Chief Customer Officer

Piia Karhu, SVP Customer Experience, Finnair Piia Karhu
SVP Customer Experience


DAY 1  |  DAY 2

IFEC, Thursday 6 September 2018





Johan Lundgren

Keynote Interview: Johan Lundgren, CEO, easyJet

New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Thorsten Dirks

Keynote Interview: Thorsten Dirks, CEO Eurowings, Board Member, Lufthansa

Thorsten has a vast amount of experience outside the aviation industry, as former President of Germany’s digital industry association he is bringing a lot of much needed digital experience to the airline sector. He sits down with Guy Johnson to discuss the challenges of restructuring the eurowings brand and the efforts he is making to ensure that digital is at the core of everything the airline does going forward.
Hernán Rincón

Keynote Interview: Hernan Rincon, CEO, Avianca

Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
József Váradi

Keynote Interview: Jozsef Varadi, CEO, Wizz Air

Wizz Air CEO Jo Varadi has big plans in 2018 and beyond. He talks to us about how one of Europe’s largest LCCs plans to boost capacity and gives his thoughts on the ongoing consolidation in the European market. Find out directly from him on the potential of future expansion into the transatlantic market and understand how Wizz plan to stay very competitive.
Panel discussion

Keynote CEO Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
  • What does the next generation travel experience look like?
Dee Waddell

Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

  • How are these technologies advancing the airline industry in a tangible way?
  • What successes do they drive?
  • What's next for their impact in the coming months? 

Networking refreshment break in the exhibition hall

round tables

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
Artificial Intelligence. Are you getting the most out of it?
Sergio Sánchez González

Sergio Sánchez González, Industry Business Development Associate (EMEA TTL), Salesforce

As legacy distribution becomes unsustainable, how should airlines embrace the travel distribution revolution?
Dee Waddell

Dee Waddell, Global Managing Director, Travel & Transportation, IBM

Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
Pramod Jain

Pramod Jain, Vice President of Marketing and Solutions Management, Sabre

EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
Oliver Bradburne

Oliver Bradburne, Account handler, Aerospace, JLT Specialty Limited

From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How can airlines be confident that inflight connectivity will deliver a positive return?
Frederik Van Essen

Frederik Van Essen, Senior Vice President of Strategy and Business Development, Inmarsat

How can airlines both increase incremental revenue and driver greater NPS?
Azim Barodawala

Azim Barodawala, CEO, Volantio Inc.

How can IFC deliver on truly cloud-scaled user experiences?
Henning Horst

Henning Horst, Senior Manager, Sales Aeronautical EMEA, SES

How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
Susanne Schadler

Susanne Schadler, Global Marketing Manager, NXP Semiconductors

How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
Adam Ward

Adam Ward, Director, Digital Sales Europe, GE Aviation

How to build loyalty during disruption?
Al Tredinnick

Al Tredinnick, BDM, 15below

Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
Alexander Mans

Alexander Mans, Co-Founder & Chief Technology Officer, FLYR

Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
Jon Norris

Jon Norris, Senior Director - Marketing, Panasonic Avionics

Offers, Merchandising, Orders - How to play nice together and win?
Andrew Hurst

Andrew Hurst, CTO, 2e Systems

What’s the next big innovation in ancillary merchandising?
Mark Brown

Mark Brown, Vice President Sales & Client Accounts EMEA, Fusion

Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
Simon Brown

Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited


Mark Anderson

Virgin Atlantic Keynote: From knowing customers to truly understanding their needs, the future of customer experience still has people at its heart

  • Putting people first – only a highly engaged team can create highly engaged customers
  • Truly knowing our customers – the power of personalisation and a ‘single customer view’
  • Why technology and digital innovation is not an end goal in itself, but an enabler, to give customers the ability to serve themselves and people the freedom to deliver a more tailored and valued service
  • Combining deep customer insight with the involvement of our own people; how to ensure a purposeful decision-making process which always has people at its heart 
Joe Leader

Networking lunch in the exhibition hall


Rossen Dimitrov

Case Study: Air Italy's Customer Journey and product transformation

  • Introducing Air Italy's new world 
  • Unique challenges of completely overhauling your business model and brand 
  • Creating a consistent and fully connected on board experience 
Jan-Peter Gaense

Digitalization in air travel

  • How can the aircraft become a part of the digital journey
  • Key technology needed to achieve this
  • The role of connectivity and Inflight entertainment platforms
Jimmy Martinez Von Korff

The fusion of Inflight digital services with connectivity

  • Benefits of the fusion between IFE with connectivity: new services and new revenues;
  • Controlled platforms: What are controlled platforms and where should be used;
  • Strategy: When and how to adopt. 
Jordan Wattimena

KLM Case study: Applying augmented reality to the end to end passenger journey

  • Pursuing meaningful applications for AR and identify customer touchpoints where AR technology can improve the passenger experience
  • Gamifying the travel experience – Using gamification to engage with your customers and also help deliver useful information
  • Future applications for AR including navigation, baggage, education and translation
Piia Karhu

How Finnair is using connectivity and digital technology to deliver a more individualised passenger experience to its guests?

  • How you can use connectivity to enhance the on-board passenger experience and deliver more retailing options?
  • What are the challenges of shifting the industry from being transaction focused to customer focused? 
  • Creating an unspoken bond with your guests by offering a more individual experience 

Afternoon refreshment break and exhibition viewing


Panel discussion

Dragons Den

We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.
Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.
Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
last published: 25/May/18 14:15

IFEC, Friday 7 September 2018


Conference doors open

Future Technology, digital revolution, passenger behaviours and distribution

Henry Harteveldt

Chairman’s opening remarks

Sir Tim Clark

Industry game changer Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
  • How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?
  • Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisation
  • The future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
Linda Jojo

How United’s technological innovations exemplify the convergence of man and machine, the path to autonomous mobility and global connectivity.

  • Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming  both customer service and key hub economies.
  • The tools and applications that are shifting the airline industry as employees and customers gain greater control of the  travel experience, especially within a connected world.
  • How the right technology can help companies connect people and provide the best possible customer experience.
Campbell Wilson

Keynote presentation: Marrying service with digital leadership

  • Equipping the world’s most awarded airline for the digital age 
  • Understanding the importance of balancing technology, people and mindset 
  • What have been the key challenges, successes and learnings?  
Panel discussion

What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and cyber security help shape the future of the industry?

  • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
  • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
  •  What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
  • Understanding the future of distribution: What will the airline distribution model look like in the next 5 years and what role will Global Distribution Systems play?

Networking refreshment break and exhibition viewing


Paulo Miranda

What is the business case for in-flight connectivity - How can you make Wi-Fi pay off?

  • Is overall demand for in-flight connectivity high enough at the moment to generate genuine ROI?
  • How to market your Wi-Fi product during the roll-out process to ensure that uptake is high enough?
  • Getting personalisation on board to drive personalised ancillary sales and better passenger experience
Ron Chapman

How will Low Earth Orbit Satellites (LEO’s) and Bluetooth transform connectivity for Low Cost Airlines?

  • What are the key technologies for accessing LEO’s?
  • How can airlines use Bluetooth to extend their digital reach?
  • What impact will LEO’s and Bluetooth have to allow airlines to engage with their customer inflight and improve their operating efficiencies?
Babar Rahman

Delivering Super WiFi inflight - Investing in a fully connected strategy  

  • Focussing on the requirements of your passengers to deliver a successful customer centric connectivity model
  • Using connectivity to get to know your passengers better and deliver a service that is more personalised 
  • Developing a connected ecosystem that can help you maximise your entertainment experience on board
  • Discover the possibilities of NFC - How can you use this technology to implement a modern method of passenger interaction which personalised the on-board experience?  
Ralf Cabos

How Can Cloud “Data Centre” Technology Work Onboard?

  • From “closed stack” to Open Platforms, a vital path to retain customer stickiness
  • Planning for Open Infrastructures, how to connect the “silos”?
  • Business planning in an Open Marketplace, making it profitable 


David Fox

Creating a consistent experience throughout your in-flight connectivity footprint

With in-flight connectivity (IFC) ramping up across the fleet it becomes harder to deliver a unified experience throughout multiple aircrafts and on-board systems. Passengers demand a consistent and up-to-date experience across all digital touchpoints which is crucial for monetizing digital services such as in-flight connectivity.

The Innovation Labs of Deutsche Telekom have been developing and testing impacts and barriers on user experience for many years. These insights translate into different findings which improve usability and ultimately help airlines to generate more revenue through their ancillary services. 

This workshop will share some of the key insights of our latest researches and how the outcomes can be applied to your digital strategy. Furthermore we will answer some crucial questions which every airline will face in the near future:

- Which design factors influence the take-rate of my ancillary services?
- Can I improve my digital footprint and will it be future-proof for new systems and aircrafts?
- How do my digital touchpoints compare to others out there?
- What insights from telco subscriber user experience design can benefit the airlines industry? 
- What do tomorrows passengers expect from my digital services?


Networking lunch in the exhibition hall


Close of the festival - See you next year!

last published: 25/May/18 14:15


Who Sponsors?

In-flight entertainment providers

In-flight services

Retail platforms

In-flight power

Satellite providers

Connectivity providers

Hardware manufacturers

Content distributors

Digital platforms

Bluetooth connectivity providers

On board advertisers

Who Attends?


Heads of IFE

Customer Strategy and Innovation Managers

IFEC Development Managers

On board Content Managers

Heads of Passenger Experience

Heads of On Board Services

Heads of Product Development

VP of Cabin

Inflight Sales Managers


For sponsorship and exhibition please contact Martyn McMurray on


Sponsors Include




Lufthansa Systems

Panasonic Avionics




T Mobile



Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September

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