Aviation Loyalty

Loyalty, revenue and retention for the world’s airlines and airports

Many airlines have rewritten loyalty rules in recent years to make their rewards more personalised and their programs more profitable. But what is the next generation of airline loyalty programs?

This is what global loyalty leaders will explore at Aviation Loyalty, many airlines struggle to design a loyalty program that delights the modern-day traveller. We will examine different areas of loyalty to understand how the industry can keep up with rapidly changing passenger demands.


Early confirmed speakers

Luc Bondar, VP Loyalty, United Airlines

Luc Bondar
VP Loyalty
United Airlines

Johanna Jäkälä, CMO, Finnair

Johanna Jäkälä

Nik Laming, General Manager of Loyalty, Cebu Pacific Air

Nik Laming
General Manager of Loyalty
Cebu Pacific Air

Mark Nasr, Vice President, Loyalty & eCommerce, Air Canada

Mark Nasr
Vice President, Loyalty & eCommerce
Air Canada



The conference will include the following themes:

Next generation loyalty systems


Personalised loyalty

CRM and data analytics


Mobile loyalty


Who Sponsors?

Loyalty platforms and programs

Mobile technology

Loyalty Marketing

Brand Consultants

Professional Advisory

CRM Systems

Data and Analytics

Who Attends?




Commercial Director

Head of Marketing

Head of Loyalty

Head of Social Media

VP Sales and Marketing

VP of Loyalty


For sponsorship and exhibition please contact Martyn McMurray on martyn.mcmurray@terrapinn.com



"Great to catch up with colleagues and people with interesting products and services to take back to the office"

Pieter Elbers, CEO, KLM


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Aviation Festival

Conference: 5-7 September
Exhibition: & Seminars 6-7 September 
Business Design Centre, London

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