Digital transformation, data and infrastructure for the world’s airlines and partners.
The Aviation IT Show is for airline CIOs, CDOs, Heads of IT, Heads of Operations and is about how we as an industry can create a digital infrastructure that can meet the needs of today’s travellers. Key topics in the 2018 edition include artificial intelligence, blockchain, next gen distribution, Internet of Things and digitalisation.
With CIOs attending from some of the world’s most interesting and forward thinking airlines this event presents a fantastic opportunity to put your business in front of them.
EVP & CDO
Santiago Aldana Sanin
CDO & CIO
Air New Zealand
Guido Van Til
SVP Digital Strategy
EVP & CIO
Aviation IT, Thursday 6 September 2018
- Who are the latest successes of corporate start-up engagements in our industry?
- What should airlines tech focus on for the future of their business?
- How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
- How to stay ahead of the pack?
- What are the biggest barriers of innovation today for our industry?
- Is competition conducive to innovation in our industry?
- What is the power of partnerships and co-investments in the start-up ecosystem?
Chair’s Opening Remarks
Keynote Interview: Johan Lundgren, CEO, easyJet
New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Robin sits down with Guy Johnson to discuss the future prospect of JetBlue’s European expansion. They will also examine the consolidation in the US market and look at how much further it can go? Guy will also ask him about their beloved brand and how they continue to inspire customers and their staff to drive a better experience. Also find out more about how they’re launching corporate technology ventures to stay ahead of the curve.
Keynote Interview: Hernan Rincon, CEO, Avianca
Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
- How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
- What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
- Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
- What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
- What does the next generation travel experience look like?
Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud
- How are these technologies advancing the airline industry in a tangible way?
- What successes do they drive?
- What's next for their impact in the coming months?
Networking refreshment break in the exhibition hall
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How to build a world class airline through digital innovation
Jose Alvarez, EMEA Industry Strategy Director, Oracle
Partnering around biometrics and other technology to enhance the passenger experience beyond the airport
What can you do to harness the true power of AI so you can compete with start-up tech companies? What impact will AI have on planning system and RM? What kind of industry collaboration needs to happen to unlock the potential of AI?
What is holding back airline CIOs and CDOs from implementing and executing their digital vision and strategy?How will blockchain help enable new capabilities and remove internal and external barriers?What ongoing implications will the GDPR have on our industry drive for more data driven and personalised services and systems? Uncovering the real potential of Artificial Intelligence: How could AI impact various customer touchpoints and what kind of advancements should we expect to see in 2019?How will airlines integrate VR/AR technology for customer experience and enhanced maintenance operations? Are we going far enough in terms of open innovation and collaboration with start-ups, partners and digital intermediaries?
Networking lunch in the exhibition hall
KLM Case Study: How KLM are entering the NDC world after the end of full content agreements?
- Implementing a new distribution model that offers rich content and personalised offers
- Using connections with travel partners and digital intermediaries to strengthen our global proposition
- From a channel perspective how can you use payment method as a major differentiator?
Do You Have the Ingredients For a Successful Retail Transformation?
A case study about a fully traditional carrier underdoing the highly successful transformation to one of the leading low-cost airlines in South America
- Corporate commitment to the strategy
- Create new distribution model while maintaining current high value network
- Develop market and fulfill new products
The future of Virtual Interlining disruption across travel industry
- The whole industry is finally aware of Virtual Interlining / Self-Connect, what are the unique selling points of Kiwi.com?
- What does Kiwi.com do in order to win an educated customer and provide the best service?
- What do airlines and airports think about Virtual Interlining and what are the current trends?
- Flights only or can multimodality play its part as well?
- Will the grander vision for airline distribution start to come into play?
- Can blockchain dramatically reduce distribution costs and will it trigger the emergence of a new business model?
- Will the technology help wrestle some control from big online travel agencies and global distribution systems?
- In light of recent uptake from airlines groups in embracing NDC and a new distribution models will we see wholesale change in the sector?
- As airlines develop their own travel marketplaces how will they manage inventory as well as connections, ancillaries and partner tickets?
Afternoon refreshment break and exhibition viewing
We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
last published: 14/Aug/18 16:35
Aviation IT, Friday 7 September 2018
Conference doors open
Leveraging the Travel Tech startup ecosystem to prepare the travel industry for the future. Learn how an emerging international aviation collaboration program taps into the fast growing startup community to define the future of air travel.
Chairman’s opening remarks
Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisationThe future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
- Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming both customer service and key hub economies.
- The tools and applications that are shifting the airline industry as employees and customers gain greater control of the travel experience, especially within a connected world.
- How the right technology can help companies connect people and provide the best possible customer experience.
Keynote presentation: Marrying service with digital leadership
- Equipping the world’s most awarded airline for the digital age
- Understanding the importance of balancing technology, people and mindset
- What have been the key challenges, successes and learnings?
- What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
- Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
- Intelligent retailers – How can airlines start to become smarter with their offers and use digital to differentiate products and services?
- What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
- How can airlines effectively transition into digital companies that fly planes?
- How will airline distribution evolve and what will the relationship with the customer look like in 3-5 years?
- Reshaping the role of the GDSs - Do you need an intermediary at all?
- What technological innovations are going to permit access to richer content and more personalisation?
Networking refreshment break and exhibition viewing
- How Finnair is using digitalisation to develop a Nordic travel ecosystem
- What is the future for AI, facial recognition and platform thinking?
- Understanding the near future for robotics– What are the trends and how will they impact us in the next 2-3 years?
How Flybe are embracing digital transformation to create a new mobile first customer experience
- Gaining an understanding of the current internal environment and your customers behaviours before you approach a big transformation initiative
- Creating value for your passengers in the moment by offering real time communications that can add value and generate new revenues
- The key to success is people – How do you get buy in from multiple departments and change long time culture, habits and behaviours to become more customer centric?
Cyber Security in Aviation
With the dramatic increase in mobile payments worldwide, how did one well-known airline make sure their networks and payment solutions were secure?
- Address the challenges that the project addressed.
- Explore the journey of launching the solution, including the blockers that were overcome.
- Learn about the impact of the implementation
How low cost artificial intelligence and robotics can deliver ROI and boost premium customer experiences?
- Discover how you can use artificial intelligence and deep learning to induce profitability in an airline
- Building the cheapest robot of its kind to eliminate airport counters and serve your passengers
- Understanding how you can use tech related to cloud, machine learning and language translation to deliver an amazing on the ground experience
Migrating Your Business to Multi-Cloud Environments Should Not Be A Headache:
- How to Secure and Optimize Your Multi-Cloud Migration
- The Future Of SD-WAN with a Global Backbone and Software Defined Perimeter to Keep the Hackers out
- Optimize for Content Delivery on Any Device, Any Network, Any Geography
Networking lunch in the exhibition hall
WORKSHOP: DIGITAL TRANSFORMATION IN THE AIRLINE
nes are embarking on a second wave of digital transformation. The first wave was all about adding business value and getting the customer to work for us. In the second wave we have to know the customer, serve the customer and build customer value. That’s a big shift when our existing digital set-up is organised for sales, not service.The workshop answers these questions:
- How to build a customer-focused digital organisation with a common purpose?
- How to tear down the blockers and create a digital product portfolio that makes sense across devices and through the customer journey?
- What’s the payback for the business of knowing our customers and recognising their needs at every touchpoint?Who should attend: Chief Digital Officer, CCO, CSO CTO, CMO and heads of customer experience and digital who are looking to embrace big change in digital.Made by Many will share insights gained in a 10 year track record of successful digital transformation across many business sectors. In aviation, the product innovation consultancy has worked with Finnair, Expedia, Skyscanner, Air Baltic and British Airways to build new digital propositions that grow loyalty, revenue, brand and customer value.We’re looking forward to hearing about your challenges and addressing your questions.
Close of the festival - See you next year!
last published: 14/Aug/18 16:35
Airline Inventory systems and departure control systems
Data and analytics
BPO and ERP
Security and cyber security
Cloud and storage
MRO management systems
Head of Mobile
Head of BPO
Head of Ground Operations
For sponsorship and exhibition please contact Martyn McMurray on