Aviation IT Show


Digital transformation, data and infrastructure for the world’s airlines and partners.


The Aviation IT Show is for airline CIOs, CDOs, Heads of IT, Heads of Operations and is about how we as an industry can create a digital infrastructure that can meet the needs of today’s travellers. Key topics in the 2018 edition include artificial intelligence, blockchain, next gen distribution, Internet of Things and digitalisation.

With CIOs attending from some of the world’s most interesting and forward thinking airlines this event presents a fantastic opportunity to put your business in front of them.


Speakers Include

Linda Jojo, EVP & CDO, United Airlines

Linda Jojo
United Airlines

Christian Langer, CDO, Lufthansa

Christian Langer

Santiago Aldana Sanin, CDO & CIO, Avianca

Santiago Aldana Sanin

Avi Golan, CDO, Air New Zealand

Avi Golan
Air New Zealand

Guido Van Til, SVP Digital Strategy, KLM

Guido Van Til
SVP Digital Strategy

Mattias Forsberg, EVP & CIO, SAS

Mattias Forsberg

Don Langford, CIO, Virgin Atlantic

Don Langford
Virgin Atlantic

Susan Doniz, Group CIO, Qantas

Susan Doniz
Group CIO



DAY 1  |  DAY 2

Aviation IT, Thursday 6 September 2018




Panel discussion

Join us to explore the future of start-up engagement and investment in the industry with leading investors and airlines

  • Who are the latest successes of corporate start-up engagements in our industry?
  • What should airlines tech focus on for the future of their business?
  • How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
  • How to stay ahead of the pack?
  • What are the biggest barriers of innovation today for our industry?
  • Is competition conducive to innovation in our industry?
  • What is the power of partnerships and co-investments in the start-up ecosystem?


Johan Lundgren

Keynote Interview: Johan Lundgren, CEO, easyJet

New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Robin Hayes

Keynote Interview: Robin Hayes, President and CEO, JetBlue

Robin sits down with Guy Johnson to discuss the future prospect of JetBlue’s European expansion. They will also examine the consolidation in the US market and look at how much further it can go? Guy will also ask him about their beloved brand and how they continue to inspire customers and their staff to drive a better experience. Also find out more about how they’re launching corporate technology ventures to stay ahead of the curve.
Hernán Rincón

Keynote Interview: Hernan Rincon, CEO, Avianca

Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
Panel discussion

Keynote CEO Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
  • What does the next generation travel experience look like?
Dee Waddell

Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

  • How are these technologies advancing the airline industry in a tangible way?
  • What successes do they drive?
  • What's next for their impact in the coming months?

Networking refreshment break in the exhibition hall

round tables

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
Airline Holidays – just another ancillary product tick-in the box, or a longer-term strategic play to drive more direct business?
Jon French

Jon French, Business Development Director, Global Airline Solutions, Hotelbeds Group

Are airlines keeping up with the Uber, Netflix, Amazon’s of the world? Join us to discuss what it means to create a truly single view of the customer to create loyalty and unlock value.
Spencer Wilcox

Spencer Wilcox, Strategic Value Consultant, Domo

Artificial Intelligence. Are you getting the most out of it?
Sergio Sánchez González

Sergio Sánchez González, Industry Business Development Associate (EMEA TTL), Salesforce

Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
Pramod Jain

Pramod Jain, Vice President of Marketing and Solutions Management, Sabre

CX is the new black! How to create better customer experience and monetise service products by focusing on users and their needs?
Ville Osterlund

Ville Osterlund, SVP Customer Insight, Digitalist Group And Network

Empowering the passenger with customer - centric strategy
Jan Richards

Jan Richards, Head of Insights And Planning At Dublin Airport Authority, Dublin Airport

EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
Oliver Bradburne

Oliver Bradburne, Account handler, Aerospace, JLT Specialty Limited

From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How can airlines be confident that inflight connectivity will deliver a positive return?
Frederik Van Essen

Frederik Van Essen, SVP, Market and Business Development, Inmarsat Aviation

How can airlines both increase incremental revenue and driver greater NPS?
Fenn Bailey

Fenn Bailey, Chief Technology Officer, Volantio Inc.

How can IFC deliver on truly cloud-scaled user experiences?
Henning Horst

Henning Horst, Senior Manager, Sales Aeronautical EMEA, SES Networks

How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
Ralf Kodritsch

Ralf Kodritsch, Director Segment Manager RAIN RFID Solutions, NXP Semiconductors

How do we secure our data in fast changing IT-Architectures?
Thorsten Deutrich

Thorsten Deutrich, Vice President of Sales, GlobalDots

How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
Adam Ward

Adam Ward, Director, Digital Sales Europe, GE Aviation

How to build a world class airline through digital innovation
Jose Alvarez

Jose Alvarez, EMEA Industry Strategy Director, Oracle

How to build loyalty during disruption?
Al Tredinnick

Al Tredinnick, BDM, 15below

Invasion of the Account Snatchers: How can airlines keep loyalty programs safe in the age of data breaches
Kevin Lee

Kevin Lee, Trust & Safety Architect, Sift Science

Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
Alexander Mans

Alexander Mans, Co-Founder & Chief Technology Officer, FLYR

Next gen retail: Data driven insights to drive increases in ancilliary sales.
Dee Waddell

Dee Waddell, Global Managing Director, Travel & Transportation, IBM

Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
Jon Norris

Jon Norris, Senior Director - Marketing, Panasonic Avionics

Offer transformation - what it is really? It's time to stop tinkering with legacy processes and embrace the wholesale transformation of the airline offer. But what does offer transformation mean and what are the real-world applications?
Jim Davidson

Jim Davidson, President and Chief Executive Officer, Farelogix

Offers, Merchandising, Orders - How to play nice together and win?
Andrew Hurst

Andrew Hurst, CTO, 2e Systems

Partnering around biometrics and other technology to enhance the passenger experience beyond the airport
Utilization of in-destination content and leveraging the "What to do" to drive costs down while enhancing both employee and passenger experience
Viktoriya Soubra

Viktoriya Soubra, Commercial Manager, Travelliance Global

What’s the next big innovation in ancillary merchandising?
Mark Brown

Mark Brown, Vice President Sales & Client Accounts EMEA, Fusion

Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
Simon Brown

Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited


Aviation IT

Fireside Chat:Going beyond the buzz – How AI is bringing an end to planning in the industry as we know it?

    What can you do to harness the true power of AI so you can compete with start-up tech companies? What impact will AI have on planning system and RM? What kind of industry collaboration needs to happen to unlock the potential of AI?
Panel discussion
Aviation IT

What are the main challenges in terms of rethinking current processes and building digital into an airlines DNA?

    What is holding back airline CIOs and CDOs from implementing and executing their digital vision and strategy?How will blockchain help enable new capabilities and remove internal and external barriers?What ongoing implications will the GDPR have on our industry drive for more data driven and personalised services and systems? Uncovering the real potential of Artificial Intelligence: How could AI impact various customer touchpoints and what kind of advancements should we expect to see in 2019?How will airlines integrate VR/AR technology for customer experience and enhanced maintenance operations? Are we going far enough in terms of open innovation and collaboration with start-ups, partners and digital intermediaries?

Networking lunch in the exhibition hall


Guido Van Til
Aviation IT

KLM Case Study: How KLM are entering the NDC world after the end of full content agreements?

  • Implementing a new distribution model that offers rich content and personalised offers
  • Using connections with travel partners and digital intermediaries to strengthen our global proposition
  • From a channel perspective how can you use payment method as a major differentiator?
Mike Barrera
Aviation IT

Do You Have the Ingredients For a Successful Retail Transformation?

A case study about a fully traditional carrier underdoing the highly successful transformation to one of the leading low-cost airlines in South America
  • Corporate commitment to the strategy
  • Create new distribution model while maintaining current high value network
  • Develop market and fulfill new products
Zdenek Komenda
Aviation IT

The future of Virtual Interlining disruption across travel industry

  • The whole industry is finally aware of Virtual Interlining / Self-Connect, what are the unique selling points of Kiwi.com?
  • What does Kiwi.com do in order to win an educated customer and provide the best service?
  • What do airlines and airports think about Virtual Interlining and what are the current trends?
  • Flights only or can multimodality play its part as well?
Panel discussion
Aviation IT

Closing Keynote panel: Distribution revolution Do airlines now have more control of the distribution landscape and what will the airline vendor relationship look like in 5 years?

  • Will the grander vision for airline distribution start to come into play?
  • Can blockchain dramatically reduce distribution costs and will it trigger the emergence of a new business model?
  • Will the technology help wrestle some control from big online travel agencies and global distribution systems?
  • In light of recent uptake from airlines groups in embracing NDC and a new distribution models will we see wholesale change in the sector?
  • As airlines develop their own travel marketplaces how will they manage inventory as well as connections, ancillaries and partner tickets?

Afternoon refreshment break and exhibition viewing


Panel discussion

Dragons Den

We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
last published: 14/Aug/18 16:35

Aviation IT, Friday 7 September 2018


Conference doors open

Bonny Simi

Air New Zealand and JetBlue Tech Ventures special announcement

Leveraging the Travel Tech startup ecosystem to prepare the travel industry for the future. Learn how an emerging international aviation collaboration program taps into the fast growing startup community to define the future of air travel.

Future Technology, digital revolution, passenger behaviours and distribution

Henry Harteveldt

Chairman’s opening remarks

Sir Tim Clark

Industry game changer Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
    How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisationThe future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
Linda Jojo

How United’s technological innovations exemplify the convergence of man and machine, the path to autonomous mobility and global connectivity.

  • Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming both customer service and key hub economies.
  • The tools and applications that are shifting the airline industry as employees and customers gain greater control of the travel experience, especially within a connected world.
  • How the right technology can help companies connect people and provide the best possible customer experience.
Campbell Wilson

Keynote presentation: Marrying service with digital leadership

  • Equipping the world’s most awarded airline for the digital age
  • Understanding the importance of balancing technology, people and mindset
  • What have been the key challenges, successes and learnings?
Panel discussion

What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and intelligent retailing help shape the future of the industry?

  • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
  • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
  • Intelligent retailers – How can airlines start to become smarter with their offers and use digital to differentiate products and services?
  • What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
  • How can airlines effectively transition into digital companies that fly planes?
Panel discussion

Networking refreshment break and exhibition viewing


Katri Harra-Salonen
Aviation IT

Fireside chat: Finnair: Transforming a traditional airline into an intelligent travel ecosystem by 2020

  • How Finnair is using digitalisation to develop a Nordic travel ecosystem
  • What is the future for AI, facial recognition and platform thinking?
  • Understanding the near future for robotics– What are the trends and how will they impact us in the next 2-3 years?
Peter Hauptvogel
Aviation IT

How Flybe are embracing digital transformation to create a new mobile first customer experience

  • Gaining an understanding of the current internal environment and your customers behaviours before you approach a big transformation initiative
  • Creating value for your passengers in the moment by offering real time communications that can add value and generate new revenues
  • The key to success is people – How do you get buy in from multiple departments and change long time culture, habits and behaviours to become more customer centric?
Aviation IT

Cyber Security in Aviation

With the dramatic increase in mobile payments worldwide, how did one well-known airline make sure their networks and payment solutions were secure?
  • Address the challenges that the project addressed.
  • Explore the journey of launching the solution, including the blockers that were overcome.
  • Learn about the impact of the implementation
Ravinder (Ravi) Pal Singh
Aviation IT

How low cost artificial intelligence and robotics can deliver ROI and boost premium customer experiences?

  • Discover how you can use artificial intelligence and deep learning to induce profitability in an airline
  • Building the cheapest robot of its kind to eliminate airport counters and serve your passengers
  • Understanding how you can use tech related to cloud, machine learning and language translation to deliver an amazing on the ground experience
Thorsten Deutrich
Aviation IT

Migrating Your Business to Multi-Cloud Environments Should Not Be A Headache:

  • How to Secure and Optimize Your Multi-Cloud Migration
  • The Future Of SD-WAN with a Global Backbone and Software Defined Perimeter to Keep the Hackers out
  • Optimize for Content Delivery on Any Device, Any Network, Any Geography

Networking lunch in the exhibition hall

William Owen
Aviation IT


    nes are embarking on a second wave of digital transformation. The first wave was all about adding business value and getting the customer to work for us. In the second wave we have to know the customer, serve the customer and build customer value. That’s a big shift when our existing digital set-up is organised for sales, not service.The workshop answers these questions:
  • How to build a customer-focused digital organisation with a common purpose?
  • How to tear down the blockers and create a digital product portfolio that makes sense across devices and through the customer journey?
  • What’s the payback for the business of knowing our customers and recognising their needs at every touchpoint?Who should attend: Chief Digital Officer, CCO, CSO CTO, CMO and heads of customer experience and digital who are looking to embrace big change in digital.Made by Many will share insights gained in a 10 year track record of successful digital transformation across many business sectors. In aviation, the product innovation consultancy has worked with Finnair, Expedia, Skyscanner, Air Baltic and British Airways to build new digital propositions that grow loyalty, revenue, brand and customer value.We’re looking forward to hearing about your challenges and addressing your questions.

Close of the festival - See you next year!

last published: 14/Aug/18 16:35


Who Sponsors?

PSS providers

Airline Inventory systems and departure control systems

Network Infrastructure

Data and analytics


Security and cyber security

Cloud and storage


System Integrators

MRO management systems

Who Attends?


IT Director



Head of Mobile

Head of BPO

Head of Ground Operations


For sponsorship and exhibition please contact Martyn McMurray on martyn.mcmurray@terrapinn.com


Sponsors Include

2e Systems

Comtrade Digital Services


JR Technologies



Radixx/ EZY




Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September


The Aviation Festival is two events: a world-class international conference featuring leading airline speakers from around the world; and a technology exhibition showcasing the latest innovations global leaders to the start-ups.

To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.


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