Aviation IT Show


Digital transformation, data and infrastructure for the world’s airlines and partners.


The Aviation IT Show is for airline CIOs, CDOs, Heads of IT, Heads of Operations and is about how we as an industry can create a digital infrastructure that can meet the needs of today’s travellers. Key topics in the 2018 edition include artificial intelligence, blockchain, next gen distribution, Internet of Things and digitalisation.

With CIOs attending from some of the world’s most interesting and forward thinking airlines this event presents a fantastic opportunity to put your business in front of them.


Speakers Include

Linda Jojo, EVP & CDO, United Airlines

Linda Jojo
United Airlines

Christian Langer, CDO, Lufthansa

Christian Langer

Santiago Aldana Sanin, CDO & CIO, Avianca

Santiago Aldana Sanin

Avi Golan, CDO, Air New Zealand

Avi Golan
Air New Zealand

Guido Van Til, SVP Digital Strategy, KLM

Guido Van Til
SVP Digital Strategy

Mattias Forsberg, EVP & CIO, SAS

Mattias Forsberg

Don Langford, CIO, Virgin Atlantic

Don Langford
Virgin Atlantic

Susan Doniz, Group CIO, Qantas

Susan Doniz
Group CIO



DAY 1  |  DAY 2

Aviation IT, Thursday 6 September 2018




Panel discussion

Join us to explore the future of start-up engagement and investment in the industry with leading investors and airlines

  • Who are the latest successes of corporate start-up engagements in our industry?
  • What should airlines tech focus on for the future of their business?
  • How can airlines and other aerospace companies work with start-ups? should everyone invest? should everyone have innovation teams?
  • How to stay ahead of the pack?
  • What are the biggest barriers of innovation today for our industry?
  • Is competition conducive to innovation in our industry?
  • What is the power of partnerships and co-investments in the start-up ecosystem?


Johan Lundgren

Keynote Interview: Johan Lundgren, CEO, easyJet

New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Thorsten Dirks

Keynote Interview: Thorsten Dirks, CEO Eurowings, Board Member, Lufthansa

Thorsten has a vast amount of experience outside the aviation industry, as former President of Germany’s digital industry association he is bringing a lot of much needed digital experience to the airline sector. He sits down with Guy Johnson to discuss the challenges of restructuring the eurowings brand and the efforts he is making to ensure that digital is at the core of everything the airline does going forward.
Hernán Rincón

Keynote Interview: Hernan Rincon, CEO, Avianca

Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
József Váradi

Keynote Interview: Jozsef Varadi, CEO, Wizz Air

Wizz Air CEO Jo Varadi has big plans in 2018 and beyond. He talks to us about how one of Europe’s largest LCCs plans to boost capacity and gives his thoughts on the ongoing consolidation in the European market. Find out directly from him on the potential of future expansion into the transatlantic market and understand how Wizz plan to stay very competitive.
Panel discussion

Keynote CEO Panel: Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry

  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
  • What does the next generation travel experience look like?
Dee Waddell

Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud

  • How are these technologies advancing the airline industry in a tangible way?
  • What successes do they drive?
  • What's next for their impact in the coming months? 

Networking refreshment break in the exhibition hall

round tables

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
Artificial Intelligence. Are you getting the most out of it?
Sergio Sánchez González

Sergio Sánchez González, Industry Business Development Associate (EMEA TTL), Salesforce

As legacy distribution becomes unsustainable, how should airlines embrace the travel distribution revolution?
Dee Waddell

Dee Waddell, Global Managing Director, Travel & Transportation, IBM

Big Data, Machine Learning, and Artificial Intelligence – are these just buzz words or will they empower to the next generation of retailing?
Pramod Jain

Pramod Jain, Vice President of Marketing and Solutions Management, Sabre

EU261 Best Practices: What are the best strategies to handle delayed passengers and cancelled flights and is there a right way to respond to EU261?
Oliver Bradburne

Oliver Bradburne, Account handler, Aerospace, JLT Specialty Limited

From complaints to compliments and better cost control, is IROPS logistics automation the answer?
How can airlines be confident that inflight connectivity will deliver a positive return?
Frederik Van Essen

Frederik Van Essen, Senior Vice President of Strategy and Business Development, Inmarsat

How can airlines both increase incremental revenue and driver greater NPS?
Azim Barodawala

Azim Barodawala, CEO, Volantio Inc.

How can IFC deliver on truly cloud-scaled user experiences?
Henning Horst

Henning Horst, Senior Manager, Sales Aeronautical EMEA, SES

How can we transform the IoT buzzword into a genuine revenue booster for airlines and airports?
Susanne Schadler

Susanne Schadler, Global Marketing Manager, NXP Semiconductors

How the Industrial Internet can help you drive greater asset productivity and improve flight efficiency?
Adam Ward

Adam Ward, Director, Digital Sales Europe, GE Aviation

How to build loyalty during disruption?
Al Tredinnick

Al Tredinnick, BDM, 15below

Modernising your airline: What would your RM world look like without Fare Families and RBD’s?
Alexander Mans

Alexander Mans, Co-Founder & Chief Technology Officer, FLYR

Now that nearly half (43%) of all available seat miles (ASM) worldwide offer at least a chance of Wi-Fi what are the connectivity requirements and best practices that the industry should be offering airlines and their passengers?
Jon Norris

Jon Norris, Senior Director - Marketing, Panasonic Avionics

Offers, Merchandising, Orders - How to play nice together and win?
Andrew Hurst

Andrew Hurst, CTO, 2e Systems

What’s the next big innovation in ancillary merchandising?
Mark Brown

Mark Brown, Vice President Sales & Client Accounts EMEA, Fusion

Why Heathrow and Gatwick are joining forces to create a blockchain for operational excellence
Simon Brown

Simon Brown, Airport Operations IT Leader, Heathrow Airports Limited


Christian Langer
Aviation IT

Innovation Keynote: Going beyond the buzz – What is the potential of blockchain technology for airlines?

  • Why using blockchain technology for enhanced reconciliation and data sharing is such a compelling value proposition for the airline industry?
  • How blockchain could transform traditionally complex airline systems in areas such as loyalty, ticketing, security and identity and maintenance?
  • What kind of industry collaboration needs to happen to unlock the potential of blockchain?
Panel discussion
Aviation IT

What are the main challenges in terms of rethinking current processes and building digital into an airlines DNA?

  • What is holding back airline CIOs and CDOs from implementing and executing their digital vision and strategy?
  • How will blockchain help enable new capabilities and remove internal and external barriers?
  • What ongoing implications will the GDPR have on our industry drive for more data driven and personalised services and systems?
  • Uncovering the real potential of Artificial Intelligence: How could AI impact various customer touchpoints and what kind of advancements should we expect to see in 2019?
  • How will airlines integrate VR/AR technology for customer experience and enhanced maintenance operations?
  • Are we going far enough in terms of open innovation and collaboration with start-ups, partners and digital intermediaries?

Networking lunch in the exhibition hall


Guido van Til
Aviation IT

KLM Case Study: How KLM are entering the NDC world after the end of full content agreements?

  • Implementing a new distribution model that offers rich content and personalised offers
  • Using connections with travel partners and digital intermediaries to strengthen our global proposition
  • From a channel perspective how can you use payment method as a major differentiator?
John Elieson
Aviation IT

Do You Have the Ingredients For a Successful Retail Transformation?

A case study about a fully traditional carrier underdoing the highly successful transformation to one of the leading low-cost airlines in South America
  • Corporate commitment to the strategy
  • Create new distribution model while maintaining current high value network
  • Develop market and fulfill new products
George J. Khairallah
Aviation IT

How is the no-PSS era evolving

  • Shopping without filed fares
  • One click Order and Pay
  • Next generation DCS
Panel discussion
Aviation IT

Closing Keynote panel: Distribution revolution Do airlines now have more control of the distribution landscape and what will the airline vendor relationship look like in 5 years?

  • Will the grander vision for airline distribution start to come into play?
  • Can blockchain dramatically reduce distribution costs and will it trigger the emergence of a new business model?
  • Will the technology help wrestle some control from big online travel agencies and global distribution systems?
  • In light of recent uptake from airlines groups in embracing NDC and a new distribution models will we see wholesale change in the sector?
  • As airlines develop their own travel marketplaces how will they manage inventory as well as connections, ancillaries and partner tickets?

Afternoon refreshment break and exhibition viewing


Panel discussion

Dragons Den

We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.
Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.
Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
last published: 14/Jun/18 15:55

Aviation IT, Friday 7 September 2018


Conference doors open

Future Technology, digital revolution, passenger behaviours and distribution

Henry Harteveldt

Chairman’s opening remarks

Sir Tim Clark

Industry game changer Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
  • How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?
  • Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisation
  • The future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
Linda Jojo

How United’s technological innovations exemplify the convergence of man and machine, the path to autonomous mobility and global connectivity.

  • Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming  both customer service and key hub economies.
  • The tools and applications that are shifting the airline industry as employees and customers gain greater control of the  travel experience, especially within a connected world.
  • How the right technology can help companies connect people and provide the best possible customer experience.
Campbell Wilson

Keynote presentation: Marrying service with digital leadership

  • Equipping the world’s most awarded airline for the digital age 
  • Understanding the importance of balancing technology, people and mindset 
  • What have been the key challenges, successes and learnings?  
Panel discussion

What will be the key digital disruptions in the next 5 years and how will blockchain, AI, Machines Learning, data, Wi-Fi and cyber security help shape the future of the industry?

  • What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
  • Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
  •  What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
  • Understanding the future of distribution: What will the airline distribution model look like in the next 5 years and what role will Global Distribution Systems play?

Networking refreshment break and exhibition viewing


Katri Harra-Salonen
Aviation IT

Fireside chat: Finnair: Transforming a traditional airline into an intelligent travel ecosystem by 2020

    style="color: black;">Katri sits down with Henry Harteveldt to discuss:
  • How Finnair is using digitalisation to develop a Nordic travel ecosystem
  • What is the future for AI, facial recognition and platform thinking? 
  • Understanding the near future for robotics– What are the trends and how will they impact us in the next 2-3 years?   
Aviation IT

Using IoT, Robots and augmented reality to remove passenger PAIN points

  • In the context of aviation how will AI interact with IoT?
  • How can we integrate VR/AR technology to enhance the experience, before, during and after the flight?
  • What is the next step in self-service and robot technology?
Peter Hauptvogel
Aviation IT

How Flybe are embracing digital transformation to create a new mobile first customer experience

  • Gaining an understanding of the current internal environment and your customers behaviours before you approach a big transformation initiative
  • Creating value for your passengers in the moment by offering real time communications that can add value and generate new revenues 
  • The key to success is people – How do you get buy in from multiple departments and change long time culture, habits and behaviours to become more customer centric?  
Adnan Saulat
Aviation IT

Four ways AI is reimagining the future of Travel

  • Digital interactions that are conversational and voice-based assistants that are personal
  • Facial recognition with additional heft from blockchain
  • Machine Learning, the (new) hidden persuader
  • Social media to uncover sentiment
Ravinder (Ravi) Pal Singh
Aviation IT

How low cost artificial intelligence and robotics can deliver ROI and boost premium customer experiences?

  • Discover how you can use artificial intelligence and deep learning to induce profitability in an airline
  • Building the cheapest robot of its kind to eliminate airport counters and serve your passengers 
  • Understanding how you can use tech related to cloud, machine learning and language translation to deliver an amazing on the ground experience  
Aviation IT

How AI could power the next level passenger experience

  • In what ways are industry leaders using AI today?
  • What are the most tangible results from these airline AI applications?
  • What are the trends across airline AI applications – and how will they impact the industry’s future?

Networking lunch in the exhibition hall

William Owen
Aviation IT


    nes are embarking on a second wave of digital transformation. The first wave was all about adding business value and getting the customer to work for us. In the second wave we have to know the customer, serve the customer and build customer value. That’s a big shift when our existing digital set-up is organised for sales, not service. The workshop answers these questions:
  • How to build a customer-focused digital organisation with a common purpose?
  • How to tear down the blockers and create a digital product portfolio that makes sense across devices and through the customer journey?
  • What’s the payback for the business of knowing our customers and recognising their needs at every touchpoint?Who should attend: Chief Digital Officer, CCO, CSO CTO, CMO and heads of customer experience and digital who are looking to embrace big change in digital.Made by Many will share insights gained in a 10 year track record of successful digital transformation across many business sectors. In aviation, the product innovation consultancy has worked with Finnair, Expedia, Skyscanner, Air Baltic and British Airways to build new digital propositions that grow loyalty, revenue, brand and customer value. We’re looking forward to hearing about your challenges and addressing your questions. 

Close of the festival - See you next year!

last published: 14/Jun/18 15:55


Who Sponsors?

PSS providers

Airline Inventory systems and departure control systems

Network Infrastructure

Data and analytics


Security and cyber security

Cloud and storage


System Integrators

MRO management systems

Who Attends?


IT Director



Head of Mobile

Head of BPO

Head of Ground Operations


For sponsorship and exhibition please contact Martyn McMurray on martyn.mcmurray@terrapinn.com


Sponsors Include

2e Systems

Comtrade Digital Services


JR Technologies



Radixx/ EZY




Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September

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