Technology and experience for the world’s airports
Brand new for 2018 we are introducing Airport T.EX which looks at technology and passenger experience for the world’s airports. The world’s leading airports are turning to new technologies to elevate the passenger experience and we aim to showcase some of the latest innovations that are creating a more seamless on the ground experience for passengers around the world.
This is why we have created Airport T.EX and we aim to be the world’s most important event for airport passenger technology. This will be where the future of pre-travel, check-in, baggage, security, wayfinding, lounge, gate technology and experience will be decided.
Division Director, Information Systems & Telecommunications
Miami International Airport
Chief Executive Officer
Chief Information Officer
Director, IT&T Business Unit
Athens International Airport
Digital Innovation Lead
London Luton Airport
Head of Innovation And Digital Innovation Manager
Director of Technologies and Innovation
Aeroports De Montreal
Airport T.EX, Wednesday 5 September 2018
Opening Keynote Address: How Stockholm designed “Airport City” to create an interactive dialogue with passengers
- Non-aeronautical revenue streams and their ever-increasing importance
- Airport City: the sustainable retail and development project that will pave the way to Stockholm’s future
- Why Stockholm has chosen to go down this route and how will it ultimately benefit the passenger?
How to use IoT and Big Data analysis in the context of airport retail
- Building a personalised retail experience through intelligent data collection
- Delivering the services that are critical for a passenger in the most convenient format possible
- Building the digital space to interact with passengers and build customer loyalty
The sixth continent. How can airports use data from beacons and IoT and their unique customer journey to increase revenue?
- How to make the most of Airports and the data-paradise within.
- How to pull the vast streams of data that IoT and beacons provides us into useful information?
- Why do we need to adapt legacy processes to become more agile and lean?
Challenging traditional airport retail strategy to improve passenger experience
- Pairing physical infrastructure changes to digital integration
- What role will retail play in the seamless experience of the future?
- As security is continually being digitalised, what will retail’s function be in the airport of tomorrow?
Morning break and refreshments
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them.
What is holding back airlines and airports from effectively collaborating to leverage beacon tech?
- Why providing a truly seamless experience means collaborating with airlines
- How can intelligent beacon technology facilitate this exchange of information?
- How will this ultimately provide a superior passenger experience?
The hidden insight we can glean from beacon technology in airports
- How to devise a beacon strategy for maximum impact across an airport’s various stages of passenger flow
- Tailoring data collection and analysis for insight on airports’ key objectives
- Case study: The revenue increasing effects that beacon technology can have.
Using Wifi and beacons to predict passenger behaviour and enhance walkthrough experience
- How we retrofitted our terminals with iBeacons to accurately predict passenger flow
- The profound impact this analysis had on our retail and ancillary revenue strategy
- What changes we were able to implement as a consequence of an intelligent beacon strategy
Decreasing waiting times and stress through accurate, IoT-fuelled information
- Why we choose to empower our passengers with up-to-date information
- What is the effect of information blind spots on the customer experience
- How to create an agile passenger information system that adapts to incidents as flexibly as possible
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them
last published: 12/Apr/18 09:35
Airport T.EX, Thursday 6 September 2018
Chair’s Opening Remarks
Keynote Interview: Johan Lundgren, CEO, easyJet
New easyJet CEO Johan Lundgren joins us to talk about easyJet worldwide and look at how one of Europe’s largest airlines is using innovative solutions to expands their reach into all segments. He will also be exploring the evolution of the LCC business model in Europe and discussing the current competition and consolidation in the market.
Keynote Interview: Thorsten Dirks, CEO Eurowings, Board Member, Lufthansa
Thorsten has a vast amount of experience outside the aviation industry, as former President of Germany’s digital industry association he is bringing a lot of much needed digital experience to the airline sector. He sits down with Guy Johnson to discuss the challenges of restructuring the eurowings brand and the efforts he is making to ensure that digital is at the core of everything the airline does going forward.
Keynote Interview: Hernan Rincon, CEO, Avianca
Avianca’s innovative CEO is a former Microsoft executive, he is leading the airlines transformation by becoming more digitally-orientated rather than just aviation focused. In short Hernan wants to transform Avianca into a “digital company that flies planes”. He chats to Guy Johnson to talk about how they are looking to become more sophisticated, analytics-driven and how they plan to use digital and mobile apps to provide the passenger with a better experience.
Keynote Interview: Jozsef Varadi, CEO, Wizz Air
Wizz Air CEO Jo Varadi has big plans in 2018 and beyond. He talks to us about how one of Europe’s largest LCCs plans to boost capacity and gives his thoughts on the ongoing consolidation in the European market. Find out directly from him on the potential of future expansion into the transatlantic market and understand how Wizz plan to stay very competitive.
- How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
- What is the next step for the consolidation in the European market, are low cost carriers still the core innovators in a dramatically changing industry?
- Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
- What impact will low-cost long-haul travel have on the future of global competition and will we see new feeder partnerships develop?
- What does the next generation travel experience look like?
Innovation Keynote: Know Your Innovation ABCs: AI, Blockchain, Cloud
- How are these technologies advancing the airline industry in a tangible way?
- What successes do they drive?
- What's next for their impact in the coming months?
Networking refreshment break in the exhibition hall
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
From complaints to compliments and better cost control, is IROPS logistics automation the answer?
Exclusive Keynote: Gatwick Airport: Taking innovation beyond the tech arena by using blockchain, biometrics and IoT.
- Creating a series of projects that leverage the technologies such as blockchain, biometrics and IoT to create the world’s most technologically advanced airport
- The challenges faced when retrofitting the most advanced IoT technology in pre-digital infrastructure.
- How to ensure a rapid walkthrough experience whilst building the IT architecture behind boosting non-aeronautical revenue.
- How can we transform the world’s busiest hubs to be ready for future technology deamnds
- Fostering growth and collaboration with partners through intelligent collaboration
- Improving guest experience and driving revenue through the use of vast pools of data and advanced analytics
Networking lunch in the exhibition hall
How blockchain will revolutionise security and digital identity in the context of international travel
- How blockchain is radically changing the way that we think about the security process
- What elements of blockchain mean that it is perfectly suited solving these data privacy issues
- Replacing the Hub. A dream that is finally becoming a reality for airports
What are the real benefits of blockchain going to be for airports?
- How are private, encrypted ledgers going to help airports provide seamless walkthrough?
- The spine behind the digitised security process: how blockchain will combine with other advanced technology.
- Thinking to the future: what will be the knock-on benefits of watertight cybersecurity and digital identity?
Combining biometrics, digital identity and IoT for a fully integrated airport experience
- How we track the customer journey from biometric validation through to passport control and use this information to generate revenue
- Why are we partnering with our concessionaires to use the data collected to further improve passenger experience?
- Lessons learnt: what can airports learn from our experience and how are we looking to take the next steps to build revenue?
How to make best use of biometric technology in airports
- How to begin joining the dots between check-in, bag drop, immigration and border control, airside security and the boarding gate
- Is Single Token Travel a realistic vision for the majority of airports and if so what are the necessary steps?
- Challenging data privacy misconceptions and introducing biometric technology to passengers
How innovative data collection over the last ten years and biometrics has provided a feedback loop for the borders of the future
- How the Department of Homeland Security sees the future of digital identity
- How DHS is leveraging decades of excellence to provide the best customer journey possible
- What airports and airlines can do to make best use of this approach and drive innovation
Afternoon refreshment break and exhibition viewing
We have partnered with some of the best airline innovation hubs and accelerators from around the world to solve the everyday problems that the aviation industry faces.
Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to or carefully selected judging panel of some of the industry’s most informed executives.
Join us to see how we as an industry can innovate through collaborating with start-ups to meet the needs of our passengers
last published: 12/Apr/18 09:35
Airport T.EX, Friday 7 September 2018
Conference doors open
Chairman’s opening remarks
Industry legend Sir Tim sits down with Henry Harteveldt to discuss:
- How is the airline industry adapting to rapidly changing passenger behaviours and what kind of technological decisions should we be making to stay ahead of the curve?
- Embracing the revolution and understanding the next wave of big changes – Windowless planes, AI, biometrics, blockchain and hyper personalisation
- The future of global distribution systems: How Emirates plans to remove digital intermediaries and take control of its offering
- Autonomous trends among the aviation landscape in particular – and how technology, innovation and data are transforming both customer service and key hub economies.
- The tools and applications that are shifting the airline industry as employees and customers gain greater control of the travel experience, especially within a connected world.
- How the right technology can help companies connect people and provide the best possible customer experience.
Reimagining the airports of the future: What technology will be the drivers of change in the travel industry?
Keynote presentation: Marrying service with digital leadership
- Equipping the world’s most awarded airline for the digital age
- Understanding the importance of balancing technology, people and mindset
- What have been the key challenges, successes and learnings?
- What are the key potential touchpoints for artificial intelligence and how much of a priority will AI applications be for the airline industry by 2019?
- Will blockchain live up to the hype and be the panacea for data exchange that the airline industry desperately needs?
- What will the next generation of in In-flight connectivity and on-board entertainment services and products look like?
- Understanding the future of distribution: What will the airline distribution model look like in the next 5 years and what role will Global Distribution Systems play?
- How can we leverage innovation and technology to adapt and create the airports of tomorrow?
- What will airports have to do to remain competitive in an ever-changing regulatory landscape?
- How should the world’s airports be looking to adapt and use technology to help maximise efficiency and revenues?
- What will be retail’s role in the airports of the future?
Networking refreshment break and exhibition viewing
MAG-O: Building a seamless walkthrough experience through radical innovation from the ground up
- The reasons behind MAG’s decision to reconstruct their digital architecture from scratch
- How to identify passenger pain points and centre innovation groups around them
- How to drive seamless passenger experience: our vision of the future airport
Breaking down the silos: what technologies will facilitate the seamless walkthrough experience of the future?
- The challenges faced when integrating airport IT systems
- How to drive innovation and transform an airport that has decades-old legacy systems and infrastructure?
- Selecting the right technology for the right problem: how to maximise revenue through efficient use of data analysis.
How is Montreal using technology to create a more seamless travel experience and improved operational efficiency?
- How Montreal embraced technology to deliver real impacts on passenger experience
- How we have progressed and used the pools of data collected to further improve operational efficiency.
- What is the potential for airports to capitalize on emerging technologies to improve passenger experience and what could be the effect of new regulations and cybersecurity on these initiatives?
The impact of self-service on the passenger journey
- How to ensure self-service is an intuitive experience that benefits the customers as well as the airports?
- How to be a master of the subtle art of educating passengers
- Implementing self-service as an integral part of the airport business model
Swedavia: Creating a new IT superpower
- How Swedavia is trying to adapt to the new digital reality in the world where things happen quickly, new technology keeps emerging and the competitive landscape is ever changing
- The Function Factory and our agile workflow system
- How this new way of working revolutionised the way we run Self-Service
Networking lunch in the exhibition hall
How Finavia offers a personalised experience to transferring passengers from across the world.
- The challenges of transferring passengers and personalising a hub airport.
- Personalising the customer journey to adapt to geographic location and nationality
- Driving revenue through this personalised concept and building the Finavia brand.
Express delivery: how we use the latest baggage technology to increase ancillary revenue
- Our new baggage handling system and its place in the customer journey.
- Collateral revenue from improved baggage services like track and trace functionality
- The knock-on effect of a stress-free baggage collection and the consequent revenue generation
Highly personalised baggage services for premium passenger experience
- What can we do to hyper-personalise baggage?
- How can current thought processes be adapted to make the best use of existing infrastructure?
- Case study: how we implemented this strategy
Close of the festival - See you next year!
last published: 12/Apr/18 09:35
Passenger journey and flow technology
Data driven analytics
Kiosk, bag drop and security
IT system integrators
Cloud and IoT
Head of Experience
Head of Technology
Head of Customer
Head of IT
For sponsorship and exhibition please contact Martyn McMurray on
Mark Your Calendars Now!
Conference 5-7 September • Exhibition & Seminars 6-7 September