Linda Jojo is executive vice president of technology and chief digital officer for United Airlines, responsible for strategy and operations of United’s technology platforms and infrastructure, as well as United’s mobile app, e-commerce and commercial web platforms.  Prior to this role, Linda held...

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Mr Clark has been in the civil aviation business for his whole professional career, having joined British Caledonian in 1972. In 1975, he moved to Gulf Air in Bahrain and subsequently in 1985 to Dubai where he became a member of the founding team of Emirates as Head of Airline Planning.   ...

Hernán Rincón has been Avianca Holdings CEO since April 2016. Under his leadership, the Airline has refocused all its organization and resources around the customer experience and has begun a journey towards the digital transformation of the entire business. Initial achievements in that...

Johan Lundgren has spent his entire career in the travel industry working his way up through various roles to become most recently the Group Deputy CEO of Tui AG. Johan was also the CEO of the Mainstream Tourism business of the TUI Group (formed from the merger of TUI Travel PLC and TUI AG) where...

Paul Griffiths is Chief Executive Officer of Dubai Airports, with the responsibility for the operation and development of Dubai International (DXB) as well as Dubai World Central(DWC), which will eventually be the world’s biggest, and best, airport. Paul joined Dubai Airports as its first CEO in...

Markus Binkert has been Chief Commercial Officer of Swiss International Air Lines (SWISS) and a member of the SWISS Management Board since May 2013. Since 2016 he has additionally been in overall charge of Revenue Management & Distribution for the Hub Airlines of the Lufthansa Group. In this...

Christian was selected as Process Owner Digital Strategy, Innovation and Transformation for the Lufthansa Group in February 2017. In this role he leads the digital transformation of Lufthansa Group.In addition to that Christian is responsible for the Product Division Digital Fleet Solutions at...

Air Italy is pleased to announce that Rossen Dimitrov will be joining the Air Italy top executive team as the Chief Customer Experience Officer.  In addition to leading the product, service, and catering aspects of Air Italy, Rossen will be responsible for leading Air Italy’s frontline groups. ...

Santiago Aldana is an industrial engineer from the Universidad de los Andes in Bogota Colombia. He holds 2 master's degrees in Economics and Business Administration from the University of Illinois (Urbana Champaign) and MIT Sloan School of Management.Throughout a professional career of more...

Kenny Jacobs is Chief Marketing Officer of Ryanair, Europe’s biggest airline and the world’s leading low-cost airline.Kenny joined Ryanair in January 2014 as its first Chief Marketing Officer and he is responsible for communications, marketing, digital and customer service. He is also responsible...

Skúli Mogensen is the founder, CEO and sole owner of WOW air. Prior to founding WOW air Skúli spent 20 years as an entrepreneur and investor, primarily in the Technology, Media and Telecom Industry in North America and Europe. Skúli was awarded The Businessman of the Year Award in Iceland in 2011...

Mr Wilson started his career with Singapore Airlines in 1996 as a Management Trainee in SIA New Zealand.  He was appointed Marketing Executive Auckland in October 1996. He was posted to Australia as Regional Marketing Manager South West Pacific in 1999, Market Controller in Singapore in 2003 and...

As CEO of APEX (Airline Passenger Experience Association), Joe Leader works with senior executives at every major airline in the world, top industry suppliers, government organizations, and major media groups to accelerate passenger experience improvement initiatives globally.A forerunner in...

Mr. Jerry Hu is Vice President of Alibaba Group and Vice President of Fliggy. Mr. Jerry Hu had previously served as Software Engineer at TravelSky, General Manager of China Southern Airlines' e-commerce company, and Chief Information Officer of China Southern Airlines. Mr. Jerry Hu is the...

At GOL since 2013, Mr. Miranda is the Chief ExperienceOfficer responsible for the customer viewpoint through theentire travel experience, with direct responsibilities overproduct design, customer experience and customer care, andcustomer surveys and data. Mr. Miranda has helpedtransform GOL´s...

Mark Anderson is Executive Vice President - Customer at Virgin Atlantic, responsible for all customer-facing teams including Customer Experience Design, Contact Centres, Airports, Clubhouses, Inflight Services and Crew. Mark is a true commercial customer champion and passionate about developing...

Ravinder Pal Singh (Ravi) is an Award winning Technologist with over 50+ global recognitions. His body of work, most 1st in the world are making a difference within acute constraints of culture and cash via commodity technology that can be seen and felt in day to day life and over the years. Ravi...

As Global Managing Director for IBM’s Travel & Transportation Industries, Dee Waddell is responsible for IBM’s global business in all industry segments within travel and transportation and leads IBM’s global accounts in developing and delivering industry-leading solutions and services. ...

Barbara Dalibard is CEO and a member of the Board of Directors of SITA. Since joining SITA in July 2016, Barbara has outlined a clear vision for SITA to make air travel easier at every step, for airports, airlines and the broader air transport industry. Barbara has brought a passion for innovation...